Organizational Development: A Manual for Managers and ... - FPDL

Motivation
Each participant wins
something – no serious
reason for resistance
Some participants
may lose a lot – their
resistance is inevitable
Criteria of the event’s
success
Participants’ satisfaction
at the end the course +
acquired knowledge and
skills
Participants dissatisfaction
with the way they worked
before + relevance and
sufficiency of the acquired
knowledge and skills for
implementing change
Results
May be seen
and measured
at the end of the course
Will be seen and may be
measured in 1-3 months
after the course
Follow up
Not needed for participants
or may be an additional
advantage
Mandatory
Key role of
trainer/consultant
Teaching or advising
people what and how to do
Enabling people to decide
on their own what and how
to do
Table 25. Training and training
Doing training is not developing an organization yet. Training may create some necessary preconditions
for organizational development, but the main job is still to be done after the training
course by the people in the organization and by management. This job would include proper
selection and development of staff members; changing the organizational structure and
procedures; changing information systems, technology and equipment; changing relations with the
external world; building teams, learning various skills, etc. Not everything may be addressed by a
training intervention, but often nothing happen before an intervention creates the necessary
mindset and organizational readiness for change.
Getting acquainted with the organization
The main challenge for any consultant who dares to intervene with training or advice in
organizational development is the lack of information about the organization in the wider sense –
not only about its official statements and formal organizational charts, but the real structure and
substructures, real stakeholders and their wants, real relevant political or economic environment in
all its complexity, etc. It goes without saying, that a consultant should review for all available
resources, meet with shareholders, bosses, clients, members of the organization, their friends or
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