Organizational Development: A Manual for Managers and ... - FPDL

of ‘concepts’ only. Some organizations climb this ladder in real life. It is reminiscent of a wellknown
phenomenon in nature – ontogenesis repeats phylogenies.
Learning Organization
Whole
organization
Total Quality Management
F
O
C
U
S
Teamwork
Empowerment
ISO9004:200
Department
Business Process
Re-engineering
Quality management
Systems
Individual
Productivity improvement
through specialization and control
ISO9001:199
Limited
SIZE OF IMPROVEMENT
Major
Picture 24. Developing an organization for quality*
*This diagram was elaborated initially based on a similar picture in Neil Glass’s 'Management
Master class', 1996.
Specialization and control that were good enough during Taylor’s time are not sufficient measures
for most organizations any longer. Implementation of quality management systems calls for
management by processes, not functions (this shift takes place in Business Process Reengineering
projects). It creates organizational pre-conditions for Teamwork and Empowerment
(we will discuss these things in the next chapter), and enables TQM, which in turn is a good basis
for further development of the Learning Organization. This is also not a final step, of course, as no
step is the final one.
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