to download a copy of the repairs handbook (pdf) - Your Homes ...

A repair may be upgraded where the
circumstances merit more urgent
attention such as:
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there is a risk to health and safety;
the home is occupied by someone who
is elderly or disabled;
there is a child under six months living
in the property; and
there is a risk of major damage to the
fabric of the property.
Depending on the priority we will
arrange an appointment for a morning
or afternoon to suit you and you will
receive a confirmation letter.
Your behaviour
We aim to treat you with respect and in
return we expect you to do the same. We
will not tolerate any threats, violence,
intimidation or discrimination against our
employees or anyone else representing or
working for us.
We would ask you to refrain from
smoking in the presence of our
employees or contractors undertaking
repairs.
Our responsibilities
We will make sure all properties are
kept in good repair, including the
structure and outside of homes and the
buildings in which they are situated,
this includes:
● drains, gutters and external pipes
● the roof, outside walls, outside doors,
window sills, window catches, sash
cords, glazing
● putties and window frames and glass,
including the necessary painting and
decoration
Information for tenants
www.yhn.org.uk
Repairs Centre 0845 113 8888
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