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Right to Buy Team Phone: 0191 278 8677 or Freephone 0800 091 1310 Information Useful contact for details tenants Newcastle Furniture Service Newcastle Tenant’s Federation Envirocall Newcastle Energy Centre Newcastle Warm Zone Complaints Officer Unit 1,Wincomblee Road,Walker, Newcastle upon Tyne, NE6 3PF. Phone: 0191 278 1888 Fax: 0191 278 1884 Minicom: 0191 277 7888 E-mail: furniture.service@yhn.org.uk First Floor, 1 Pink Lane, Newcastle upon Tyne, NE1 5DW. Phone: 0191 232 1371 Fax: 0191 233 0467 E-mail: info@newcastletenantsfed.org.uk Phone: 0191 274 4000 Fax: 0191 277 3674 Minicom: 0191 277 3687 E-mail: envirocall@newcastle.gov.uk Phone: 0191 281 1303 Fax: 0191 211 5785 E-mail: energy@newcastle.gov.uk Phone: 0191 277 7373, David Connor (Newcastle Warm Zone Director) ext 27373 Fax: 091 277 7370 E-mail: warm.zone@newcastle.gov.uk Democratic Services, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE99 2BN. Phone: 0191 211 5116 or 0191 211 5180 E-mail: complaints@newcastle.gov.uk or online at www.yhn.org.uk 54 Repairs Centre 0845 113 8888 www.yhn.org.uk
Please fill in the details in the box below. This information may be useful when you have to report a repair. Item Position in your home Boiler Fuse box Gas tap or meter Stopcock Trip switch Water tank Rent reference:_______________________________________________________ Property reference: _________________________________________________ Where to find equipment www.yhn.org.uk Repairs Centre 0845 113 8888 55
Page 1 and 2:
Repairs booklet A guide for tenants
Page 3 and 4:
Contact information . . . . . . . .
Page 5 and 6: How to report a repair You can repo
Page 7 and 8: A repair may be upgraded where the
Page 9 and 10: You are also required to pay for th
Page 11 and 12: Insurance We strongly advise all ou
Page 13 and 14: does not leave a tidemark. It appea
Page 15 and 16: Frost protection Take precautions
Page 17 and 18: Should you be out when the contract
Page 19 and 20: months for essential repairs, from
Page 21 and 22: Airing cupboard and hot water cylin
Page 23 and 24: Basins and sinks What is the fault
Page 25 and 26: Doors What is the fault and its num
Page 27 and 28: Doors What is the fault and its num
Page 29 and 30: Electrics What is the fault and its
Page 31 and 32: Floors, walls and ceilings What is
Page 33 and 34: Garages What is the fault and its n
Page 35 and 36: Gutters and rainwater pipes What is
Page 37 and 38: Kitchen units What is the fault and
Page 39 and 40: Outside of the property What is the
Page 41 and 42: Outside of the property What is the
Page 43 and 44: Roofs What is the fault and its num
Page 45 and 46: Stairs What is the fault and its nu
Page 47 and 48: Windows and glazing What is the fau
Page 53 and 54: Avison Street CHO Blakelaw Byker Cr
Page 55: Walker Walker Centre, Church Walk,W
Page 59: Published in July 2007 for Your Hom
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