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Introduction We have produced this booklet to help you report repairs. Staff in our Repairs Centre use the same booklet, to help them identify exactly what fault you are reporting. You can help us make sure we order the right repair, by referring our staff to the relevant page and description in the booklet. Introduction We hope you keep it near the phone and refer to it when reporting a repair. That will help us provide a more efficient service and complete more jobs at the first visit. We know that an effective repairs service is very important to tenants. That is why we have invested in the service and are constantly looking at how it is delivered, to find ways of improving the service and reducing repair-related complaints. The Repairs Centre has made it much easier to contact our repairs staff and this booklet has all our contact numbers. If you use it when contacting us, it will help us to help you. The Repairs and Maintenance Team, Your Homes Newcastle, produced this guide in April 2007. If you have any comments about the guide please contact: Repairs and Maintenance Team, YHN House, Benton Park Road, Newcastle upon Tyne, NE7 7LX. Phone: 0191 278 8600 E-mail: yhn@ yhn.org.uk 2 Repairs Centre 0845 113 8888 www.yhn.org.uk
How to report a repair You can report repairs by contacting ● Or ● ● The Repairs Centre on 0845 113 8888 (Monday to Friday – 8am to 6pm). Please provide your phone number where available. Emergency repair reporting by phone at any time E-mail repairs@newcastle.gov.uk with details of the repair. Visit the Your Homes Newcastle website at www.yhn.org.uk and report online. ● Send us a fax on 0191 277 3674. You can also call into your local housing office or customer service centre, where staff will help you contact the Repairs Centre. Information for tenants www.yhn.org.uk Repairs Centre 0845 113 8888 3
Page 1 and 2: Repairs booklet A guide for tenants
Page 3: Contact information . . . . . . . .
Page 7 and 8: A repair may be upgraded where the
Page 9 and 10: You are also required to pay for th
Page 11 and 12: Insurance We strongly advise all ou
Page 13 and 14: does not leave a tidemark. It appea
Page 15 and 16: Frost protection Take precautions
Page 17 and 18: Should you be out when the contract
Page 19 and 20: months for essential repairs, from
Page 21 and 22: Airing cupboard and hot water cylin
Page 23 and 24: Basins and sinks What is the fault
Page 25 and 26: Doors What is the fault and its num
Page 27 and 28: Doors What is the fault and its num
Page 29 and 30: Electrics What is the fault and its
Page 31 and 32: Floors, walls and ceilings What is
Page 33 and 34: Garages What is the fault and its n
Page 35 and 36: Gutters and rainwater pipes What is
Page 37 and 38: Kitchen units What is the fault and
Page 39 and 40: Outside of the property What is the
Page 41 and 42: Outside of the property What is the
Page 43 and 44: Roofs What is the fault and its num
Page 45 and 46: Stairs What is the fault and its nu
Page 47 and 48: Windows and glazing What is the fau
Page 53 and 54: Avison Street CHO Blakelaw Byker Cr
Page 55 and 56:
Walker Walker Centre, Church Walk,W
Page 57 and 58:
Please fill in the details in the b
Page 59:
Published in July 2007 for Your Hom
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