to download a copy of the repairs handbook (pdf) - Your Homes ...

Introduction
We have produced this booklet to help you report repairs.
Staff in our Repairs Centre use the same booklet, to help them identify exactly what
fault you are reporting. You can help us make sure we order the right repair, by
referring our staff to the relevant page and description in the booklet.
Introduction
We hope you keep it near the phone and refer to it when reporting a repair. That will
help us provide a more efficient service and complete more jobs at the first visit.
We know that an effective repairs service is very important to tenants. That is why we
have invested in the service and are constantly looking at how it is delivered, to find
ways of improving the service and reducing repair-related complaints.
The Repairs Centre has made it much easier to contact our repairs staff and this
booklet has all our contact numbers. If you use it when contacting us, it will help us to
help you.
The Repairs and Maintenance Team, Your Homes Newcastle, produced this guide in
April 2007. If you have any comments about the guide please contact: Repairs and
Maintenance Team, YHN House, Benton Park Road, Newcastle upon Tyne, NE7 7LX.
Phone: 0191 278 8600 E-mail: yhn@ yhn.org.uk
2 Repairs Centre 0845 113 8888 www.yhn.org.uk