to download a copy of the repairs handbook (pdf) - Your Homes ...
to download a copy of the repairs handbook (pdf) - Your Homes ...
to download a copy of the repairs handbook (pdf) - Your Homes ...
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months for essential <strong>repairs</strong>, from <strong>the</strong><br />
time <strong>of</strong> reporting <strong>the</strong> repair <strong>to</strong> <strong>the</strong> time<br />
it is completed.<br />
Examples <strong>of</strong> emergency <strong>repairs</strong> are:<br />
●<br />
●<br />
●<br />
●<br />
●<br />
Burst pipes and tanks<br />
Electrical and gas faults (making safe)<br />
Blocked drains<br />
Heating or hot-water system failing in<br />
winter<br />
Any fault likely <strong>to</strong> injure people<br />
Examples <strong>of</strong> essential <strong>repairs</strong> are:<br />
●<br />
●<br />
●<br />
●<br />
●<br />
Severe water penetration<br />
Severe leaks <strong>to</strong> radia<strong>to</strong>rs or pipes<br />
Unsafe ceilings<br />
Collapsed floors<br />
Insecure locks and catches on outside<br />
doors<br />
You can get more details about <strong>the</strong> Right<br />
<strong>to</strong> Repair and <strong>the</strong> Discretionary<br />
Allowance schemes from:<br />
Administration section<br />
YHN House<br />
Ben<strong>to</strong>n Park Road<br />
Newcastle upon Tyne<br />
NE7 7LX<br />
Phone: 0191 278 8600<br />
The details are also on our website at:<br />
www.yhn.org.uk<br />
The information is in <strong>the</strong> ‘<strong>Your</strong> Home’<br />
section under ‘Reporting your <strong>repairs</strong>’.<br />
Information is also available at local<br />
housing <strong>of</strong>fices (see <strong>the</strong> ‘Useful<br />
addresses’ in this booklet for contact<br />
details).<br />
Information for tenants<br />
www.yhn.org.uk Repairs Centre 0845 113 8888<br />
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