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to download a copy of the repairs handbook (pdf) - Your Homes ...

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Frost protection<br />

Take precautions<br />

• Keep your home as warm as possible in<br />

cold wea<strong>the</strong>r.<br />

• Let warm air circulate by leaving inside<br />

doors open.<br />

If you have a burst pipe<br />

• Turn <strong>of</strong>f <strong>the</strong> water at <strong>the</strong> s<strong>to</strong>pcock.<br />

Service Contracts<br />

We are responsible for maintaining <strong>the</strong> following services:<br />

●<br />

●<br />

●<br />

●<br />

Lifts<br />

Stair lifts and patient hoists<br />

Shower cubicle and <strong>to</strong>ilets<br />

District and Group heating systems<br />

• Switch <strong>of</strong>f <strong>the</strong> electricity at <strong>the</strong> mains.<br />

• Switch <strong>of</strong>f any heating systems.<br />

• Turn on all taps.<br />

• Immediately phone our Repairs<br />

Centre on 0845 113 8888.<br />

• Warn any neighbours who may be<br />

affected.<br />

Contacts<br />

● Named lift company<br />

● Repairs Centre – phone 0845 113 8888<br />

● Repairs Centre – phone 0845 113 8888<br />

● City Build District and Group Heating<br />

Team – phone 0191 224 0584 or<br />

0191 224 0598<br />

Information for tenants<br />

www.yhn.org.uk Repairs Centre 0845 113 8888<br />

13

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