Research Week Abstract Book - Northern Health

Health Service Evaluation
ESTablishinG A MULTI-sourCE REVIEW ProCess FOR SENIOR MEDICAL STaff:
THE NORTHERN HEALTH EXPerienCE.
Health SERVICE EVALUAtion
Corbett H, Lim WK, Pearson K.
Background
Appraisal formats that rely on the collection of feedback from peers, colleagues and co-workers have been reported in
industry literature for over 20 years. The concept is variously known as multi-source or 360 0 feedback and has been used in
areas including health care settings since the early 1990’s.
Aim
The aims of the initiative: improve performance support processes for senior medical staff; establish a multi-source review
model that enhances the relationship between the organisation and staff; allow senior doctors to give and receive structured
feedback, and gain insight into how others perceive their performance.
Methodology
A literature review was undertaken, leading practice was investigated and Northern Health organisational values were
considered. A 21 question survey was developed that covers of three domains. The model consists of a paper-based
“self assessment” plus a web-based 9 point Likert Scale survey, collecting responses from a minimum of 12 co-workers.
Education sessions and supporting documentation were developed.
Results
Initial reservations regarding the appraisal process were overcome and the initiative was successfully implemented. Northern
Health decided to commence the appraisal process with the most senior medical staff. The program has been rolled out
to include senior medical staff across all areas. Barriers and enablers have been identified. Content of appraisals are
confidential and will not be presented.
Conclusion
It is possible to introduce a 360 0 appraisal process for senior medical staff. Barriers to maintaining the program include low
response rates from co-workers.
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