environmental report 2011/2012 - Spies

ENVIRONMENTAL REPORT
2011/2012

Contents:
Editorial . . . . . . . . . . . . . . . . . . . . . . . . . . page 3
Company facts . . . . . . . . . . . . . . . . . . . . . page 4
The fleet . . . . . . . . . . . . . . . . . . . . . . . . . . page 6
Our environmental commitment . . . . . . . page 8
Focus areas
Fuel consumption and emissions . . . . . . . page 12
• Green flights, Cabin waste
Administration . . . . . . . . . . . . . . . . . . . . . page 14
• Energy consumption, Waste management
Other environment-improving initiatives page 18
• New aircraft, Paperless cockpit,
Climate-compensation of flights, Environmental
requirements of partners, Green uniforms
Service and Airshop . . . . . . . . . . . . . . . . . page 20
Social responsibility . . . . . . . . . . . . . . . . . page 21
Action plans . . . . . . . . . . . . . . . . . . . . . . . page 22
• Policy, Objectives, Goals
Statistics and facts . . . . . . . . . . . . . . . . . . page 23
Comments by the Environmental
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . page 24
Contact information . . . . . . . . . . . . . . . . . page 24
2

Welcome to
Thomas Cook Airlines Scandinavia
As from the turn of year 2011/12, all airline companies
serving European airports will be covered mentally friendly engines and sharklets on the
and onwards. Besides fitting the most environ-
by the EU Emissions Trading Scheme (EU ETS). wings, we have also selected superlight flight seats
The idea behind this scheme is to have the aviation
industry covered by a CO2 quota system aimed classical seats. This slimming down by 600-700
that weigh an average of three kilos less than the
at making the industry compensate for the environmental
impact of air traffic. Naturally, we DKK 2.5 million and a comparable deduction
kilos each aircraft gives us annual fuel savings of
would rather do without political intervention of when we make up our CO2 accounts.
this kind, as it is more or less impossible to tailor Another example of this economy / environmental
such systems in a fair way – not least when you considerations combination is the launching of
compare with other types of transportation. This the "paperless cockpit". As one of the first operators
in Scandinavia our pilots have emptied their
said, we must admit that the EU ETS is a system
that really motivates us to behave environmentally cockpits of some 55 kilos of paper manuals and
compatibly as aircraft with a low fuel consumption put in an iPad of 613 grams instead. Again this
and companies with high occupancy rates are results in a lower consumption of fuel; and on an
favourably considered. Conversely, half-empty annual basis we now save on the printing of several
millions of sheets of paper.
aircraft with a high environmental impact are
punished. At the time of writing,
It is the stated goal of aviation industry
to halve the 2005 CO2 emissions
this system is being met with great
opposition from non-EU countries,
by 2050. Thanks to our environmental
as they find that this type of initiative
management system and ISO 14001
should be made in common understanding
at a higher international
in reducing our emissions by over 20
certification we have succeeded
level.
percent over the last decade.
To us it is important that economy
It is our stated goal when speaking of
and environmental considerations
the environment to rank among the
go hand in hand. This will also be
leading air operators, and again this
the case when we take delivery of
year we have turned our words into
eight new Airbus 321 from 2014
action.
Torben Østergaard
Part of the T group
Chief Executive Officer
3

Facts about
Thomas Cook Airlines Scandinavia
Thomas Cook Airlines Scandinavia is one of the biggest air
charterers in Scandinavia. Thomas Cook Airlines Scandinavia is
a member of Thomas Cook Northern Europe, which also
counts Spies, VING and other distinct tour operators in the
Nordic market. Thomas Cook Northern Europe is owned by the
global travel group Thomas Cook Group plc which is domiciled
in England and listed at the London Stock Exchange.
The group is among the leading actors in the international
travel market and was established when MyTravel Group plc
and Thomas Cook AG merged in June 2007.
Every year more than 19 million holidaymakers choose to use
one of the tour operators in the Thomas Cook Group. On a global
scale the group employs more than 25,000 people and
operates a fleet of some 90 aircraft.
Thomas Cook Airlines Scandinavia has its headquarters in
Dragør in Copenhagen Airport South. The airline employs a total
of some 1100 distributed on administration, technical
staff, pilots and cabin attendants. We operate from permanent
bases in Denmark (Copenhagen, Billund), Norway (Oslo Gardermoen,
Stavanger and Bergen), Sweden (Arlanda Stockholm,
Landvetter Gothenburg, Malmö Airport), and Helsinki in
Finland, respectively. In summer we associate yet a number of
regional airports in both Denmark, Norway and Sweden.
Annually, Thomas Cook Airlines Scandinavia carries about
2.2 million passengers to and from interesting destinations all
over the globe - mainly the Mediterranean area, The Canary
Islands and The Far East.
PUNCTUALITY/ON TIME PERFORMANCE (OTP)
Total OTP for the year ended at 80.6%. That is about 4% below
our target. The delays in 2010/2011 were predominantly due
to capacity problems within ATC (Air Traffic Control). Next the
picture has been marked by strikes and the entailing SLOTS for
arrival and departure times on several airports in South Europe.
Particularly flights to Spain and Greece have been a challenge
in the course of the year.
Punctuality of flight operations may impact the consumption
of fuel and thus emissions.
In the recent fiscal year we had 11 aircraft flying. The 11 aircraft,
which are of varying sizes, provided a total capacity of
about 2800 seats. In the course of the fiscal period, the aircraft
completed about 5016 return flights, totalling a length of
36,535,289 km. Translated into passenger kilometres that makes
about 8.3 billion. Our modern and fuel-saving fleet consumed
217,639,670 litres of fuel, or 0.0261 litre per passenger
kilometre. We served our guests about 2 million different meals.
We disposed of some 1070 tonnes of sorted waste in the
40 or so airports on which we operate. On the following pages
you can read more about the impact which our activities have
on the environment and our environmental actions that contribute
to reducing that load.
CUSTOMERS
In our world the travel agents are our customers and the travellers
on board our aircraft are our guests. We consider it our
first job to ensure that both customers and guests are offered
the optimum flight product in the charter market. For several
years Thomas Cook Airlines has ranked top among the airline
services used in the service comparisons made regularly by
the travel agents.
It is still not common to have travellers prioritise and choose
their air travel product solely in consideration of the environ-
Did you know that …
On an annual scale aviation
industry consumes around
1.5 billion drums of fossil fuel?
By way of comparison the
shipping industry
consumes over twice
as much.
4

Workforce composition by sector
Composition of male/female staff
Technical staff 5%
Station staff 2%
Administration 19%
Female 57%
Pilots 19%
Cabin staff 55%
Male 43%
The 10 most popular destinations are:
On Time Performance
Gran Canaria 17%
100
Other 17%
Bulgaria 2%
Cyprus 6%
Mallorca 13%
Tenerife 9%
Procentage
80
60
40
20
Phuket 6%
Rhodes 8%
Turkey 12%
Crete 10%
0
CPH
BLL
MMX
GOT
■ 2009/2010 ■ 2010/2011
ARN
OSL
HEL
BGO
SVG
Average
ment, but this aspect is gaining more and more acceptance in
travellers' minds. It is therefore important to us that we continue
to rank among the leaders in the Scandinavian aircraft
charter market, so that we can offer our customers and guests
one of the most environmentally friendly products in the market.
STAFF
Our staff constitutes a central part of our airline - at the same
time it is an important stakeholder when talking about anchoring
considerations to the environment in our day-to-day
activities. Our staff is regularly briefed, and via our management
system staff can gain an insight into our environmental
practice.
The cabin crew and pilots make up by far the biggest part
of our manpower. The remaining people are either part of
administration at our offices, technical department which
maintains the aircraft and a small group who are occupied on
station activities on Mallorca, Gran Canaria and Tenerife.
Representatives of all major function areas of the company
form the environment group. Via the local representatives the
individual staff members can thus contribute with thoughts
and ideas for our environmental practice.
5

THE FLEET
All our aircraft are modern and
apply state-of-the-art aircraft manufacturing
technologies. The average
age of our air fleet is about eight
years. The aircraft have all been produced
by the European producer
Airbus. All aircraft boast great operational
strengths; they are extremely
fuel economic thus resulting in high
environmental performance; and finally they offer our guests
a high level of comfort.
Our fleet counts different models of aircraft of varying sizes:
Airbus A320 and A321 are short-range aircraft seating 177-211
passengers. Both models feature one aisle. The big aircraft,
namely Airbus A330-200 and A330-300, are long-range
wide-body aircraft seating 360 and
407 passengers, respectively. Both
aircraft models feature two aisles.
Thomas Cook Airlines Scandinavia
cooperates closely with the other
airlines in the group, thus securing
as good a utilization of the total
aircraft capacity as at all possible.
In the winter season 2012,
another two aircraft will be added to our fleet.
Our sister company in the UK will supply an Airbus A330-200
and a Boeing B757 seating 323 and 235 passengers,
respectively. The latter aircraft was produced in the US and is
primarily intended for flights between the Nordic stations
and the Canary Islands.
AIRBUS A 320
AIRBUS A 321
No. of seats 177
Max. take-off weight
77 tonnes
Length
37 m
Wing span
34 m
Height
12 m
Max. speed
875 km/h
Normal speed
850 km/h
Max. flight altitude
11,900 m
Normal flight altitude
10,700 – 11,300 m
Range w/max. fuel
5,800 km / 7:00 h
Range w/max. passengers
4,500 km / 5:45 h
Engines 2 x CFM 56-5B4
No. of seats 211
Max. take-off weight
93.5 tonnes
Length
45 m
Wing span
34 m
Height
12 m
Max. speed
875 km/h
Normal speed
850 km/h
Max. flight altitude
11,900 m
Normal flight altitude
10,100 -10,700 m
Range w/max. fuel
6,600 km / 8:00 h
Range w/max. passengers
4,900 km / 6:00 h
Engines
2 x CFM56-5B4
6

Did you know that …
The new models of aircraft,
which the biggest flight
manufacturers will be launching
on the market over the next 3 to 7
years, will be as much as 25%
more fuel efficient than today's
aircraft, thus contributing with
massive reductions in the
CO2 emissions?
AIRBUS A 330 - 200
AIRBUS A 330 - 300
No. of seats
Max. take-off weight
Length
Wing span
Height
Max. speed
Normal speed
Max. flight altitude
Normal flight altitude
Range w/max. fuel
Range w/max. passengers
Engines
325 PAX
230 tonnes
59 m
60 m
18 m
900 km/h
870 km/h
12,500 m
11,300 -12,500 m
16,000 km / 18:45 h
10,500 km / 12:00 h
2 x Rolls Royce Trent 772B
No. of seats
Max. take-off weight
Length
Wing span
Height
Max. speed
Normal speed
Max. flight altitude
Normal flight altitude
Range w/max. fuel
Range w/max. passengers
Engines
398 – 407 PAX
233 tonnes
64 m
60 m
17 m
900 km/h
870 km/h
12,500 m
11,300 -12,500 m
12,000 km / 14:30 h
9,000 km / 10:30 h
2 x Rolls Royce Trent 772B
7

Travel the
World
OUR ENVIRONMENTAL COMMITMENT
As one of the world's biggest tour operators the Thomas Cook
group has decided to incorporate sustainability as one of its
commercial targets. This means that to be a commercial
success we have to be both economically, environmentally
and socially responsible. In everyday terms, this means that all
corporate units undertake to work with a wide range of longterm
challenges. This is a question of thoughtfulness in terms
of impact on the destinations we use, that we ensure high
resource efficiency at our hotels, enhance fuel efficiency and
ensure monitoring of emissions from our aircraft, prompt
sustainable methods in our supply chains and sustain a committed
and environmentally conscious workforce.
The Thomas Cook group has set up some concrete goals in
all these areas. For more information on these goals, please
visit: http://www.thomascookgroup.com/sustainability.
In Scandinavia the group is among the market’s leading tour
operators when speaking of good environmental practice, and
we are way up front when speaking of providing environmentally
adapted travel products. The group has chosen to aim its
environmental focus at three main areas: airline services,
hotel services and the destinations. Combined, the three areas
account for by far the biggest share of the environmental impacts
deriving from package tours. In all three areas, we in our
group work with specific goals which are to contribute to limiting
the impacts on the environment. The group owns the
Sunwing Resort chain among others, which is deemed the
leader among hotels with an environmental label. As the first
hotel, the company's hotel on Rhodes (Sunwing Kalithea),
received the EU Eco flower label in 2003. Nowadays, most of
our hotels are certified to the EU flower.
Reducing the environmental impact of aviation is one of the
most important challenges facing the travel industry these
days. We estimate that about 95% of the total environmental
impact from an average charter flight is attributable to fuel
consumption, emissions to the atmosphere, cabin waste and
tableware on board. We particularly focus on these areas.
Thomas Cook Airlines Scandinavia has a long-standing
tradition for working seriously with environmental issues, and
recently we were certified to ISO 14001. Our environmental
work is done in close interaction between our management,
our environmental organisation and the airline’s departments.
We focus on making our environmental policies, objectives
and goals take root, so that everyone in our business
continually takes a stand on environmental aspects, and so
that our work for meeting the specific goals set up and sustain -
able development is targeted.
Noise considerations in the local environment, reduction of
the consumption of oil, gas and chemicals, and efficient
application of resources form the cornerstones in our environmental
activities, and they feature with special requirements
in our environmental management system. This appears from
a detailed description of our environmental management
system later in this report.
On a routine basis we also monitor and record our fuel consumption,
CO2 emissions and consumption of other resources.
Concrete data can be seen later on in this report.
EU ETS
In 2008 we started preparing the company to become part of
EU ETS. EU ETS is the European Union's Emissions Trading
Scheme, and as from 2012 it will include the aviation industry.
The new regulation means that in future aviation industry is
to pay for the emissions generated by its aircraft. This system
will apply to all flights in and out of EU airports.
As required we have handed in a 2009 monitoring report to
the authority responsible in Denmark. The collection and recording
of data methodology has since been officially approved
and recently audited and certified by the independent
auditing body Bureau Veritas Denmark. This means that we
are now ready to submit the required data which will then be
applied to calculate the first emissions quotas which we will
be allocated before the end of 2011. We expect to be allocated
a big number of gratuitous CO2 quotas which are likely to
correspond to close on 85% of our total requirement. We will
have to buy the difference between the number of gratuitous
quotas and the amount of CO2 emitted that we have had in
2011 in the EU emissions market, meaning that following the
end of year 2012 we can send in the total number of quotas
represented by our emissions for the period.
ISO 14001
– ORGANISED AND EFFECTIVE
ENVIRONMENTAL MANAGEMENT
8

ISO 14001 CYCLE
Did you know that …
The amounts of waste
on board
Thomas Cook Airlines
Scandinavia
has been reduced by over
70% per passenger over
the last 12 months?
Results
Vision
&
Policy
Reporting
Strategy
Implementation
& Operation
Planning
Communication
To fulfil our ambitions to continuously create environmental
improvements, we work focusedly on initiatives in many
different areas within the airline. In December 2010 Thomas
Cook Airlines Scandinavia was certified under the international
environmental standard ISO 14001. So we are now one
of the first airline services in the world to have attained such
an approval. In other words, this means that as from January
2011 we have committed ourselves to complying with
the guidelines described in the standard, and our efforts and
performance must be assessed on an ongoing basis by an
accredited certification body. In December 2011 our management
system was again assessed by an external auditor.
The purpose of this is to ensure that we comply with the standard
and continue to work on attaining the goals set up.
The external audit is performed by Bureau Veritas Denmark.
We consider our management system a tool that can help us
do our environmental work structurally.
Environmental performance according to ISO 14001 is by
and large a matter of planning the environmental efforts in
detail, incorporating processes, ensuring that the necessary
resources for the work are available, and next that documentation
is prepared. The management system helps ensure that
the company meets all the statutory requirements of relevance
to the environment, that the set goals are realised, and that
the overall environmental impact is reduced. The purpose of
integrating the management system is also to ensure continuous
environmental improvements, and contribute to developing
new business opportunities and increased awareness
among our staff.
General responsibility for the environmental activities in our
company lies with the environmental manager who reports
directly to the chief executive officer. As part of the requirements
of the management system we have established an
environmental group with representatives from the function
areas covered by the system. Our management system deals
with our flight operation activities (fuel and CO2 emissions),
the tableware on board (food, tax-free sales and cabin waste),
our technical maintenance work in own hangar, IT, our internal
service activities (printing and office equipment), maintenance
of buildings and energy consumption at the Dragør
headquarters.
On our websites you will find more information about our
environmental management work.
WORKING ENVIRONMENT
General responsibility for the working environment lies with
the HR manager. This report does not include a description of
the working environment conditions of our airline.
9

Total CO2 emission, kg
CO2 emission per passenger km, kg
600,000,000
500,000,000
400,000,000
300,000,000
200,000,000
100,000,000
0
0.074
548,451,968
0.070
0.066
0.065
0.062
0.058
0.054
04/05 05/06 06/07 07/08 08/09 09/10 10/11 04/05 05/06 06/07 07/08 08/09 09/10 10/11
Fuel consumption in litres per 100 passenger km
Fuel consumption in litres per 100 seat km
3.5
3.5
3.0
2.5
2.0
1.5
1.0
0.5
0.0
04/05 05/06 06/07 07/08 08/09 09/10 10/11
■ A330-300 ■ A330-200 ■ A321 ■ A320 ■ Average
3.0
2.5
2.0
1.5
1.0
0.5
0.0
A330-300 A330-200 A321 A320
■ 2006/2007
■ 2007/2008
■ 2008/2009
■ 2009/2010
■ 2010/2011
Fuel consumption in litres per passenger to some of the most popular destinations
From Stockholm
To Km A 320 A 321 A 330-200 A 330-300
Mallorca 2472 70 62 - 61
Rhodes 2683 77 68 - 66
Gran Canaria 4331 124 109 - 106
Phuket 9692 - - 269 237
From Oslo
To Km A 320 A 321 A 330-200 A 330-300
Mallorca 2367 68 60 - 58
Rhodes 2907 83 73 - 71
Gran Canaria 4102 117 103 - 100
Phuket 9822 - - 273 240
From Copenhagen
To Km A 320 A 321 A 330-200 A 330-30
Mallorca 1930 55 49 - 47
Rhodes 2431 70 61 - 60
Gran Canaria 3802 109 96 - 93
Phuket 9728 - - 270 238
From Helsinki
To Km A 320 A 321 A 330-200 A 330-300
Gran Canaria 4855 - 116 - -
Key figures
2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011
Passenger kilometres 7,323,988,877 7,027,979,151 6,842,528,632 6,135,952,375 5,987,158,691 6,682,752,832 7,004,858,140 8,353,000,000 8.334.198.775
Fuel consumption in litres 193,228,963 185,744,145 165,564,800 162,753,199 157,743,837 177,334,800 187,517,274 217,840,123 217,639,670
Fuel consumption in litres
per 100 passenger kilometres
Fuel consumption in kg
per 100 passenger kilometres
2.638 2.642 2.419 2.652 2.634 2.658 2.677 2.540 2.620
2.111 2.113 1.935 2.120 2.101 2.131 2.142 2.032 2.090
10

FUEL CONSUMPTION AND EMISSIONS
To Thomas Cook Airlines Scandinavia the most essential environmental
issue is the emission to the air of the so-called
greenhouse gasses. In terms of weight, three times as much
CO2 and small amounts of other emissions, such as nitrogen
oxides (NOX), sulphur oxides (SO2) and hydrocarbons (HC) are
formed in the combustion of aviation fuel (kerosene), and all
do they have an impact on the environment. The consumption
of aviation fuel is directly proportional to the emissions.
This means that in the combustion of 1 kg fuel 3.15 kg carbon
dioxide (CO2) is formed.
All airline services in the Thomas Cook group aim at reducing
their fuel consumption per passenger kilometre by 12%
before year 2020. A major part of these reductions should
result from the renewal of the fleet or aircraft, improved
engine technology and optimised infrastructure in the European
skies. Next the Thomas Cook group has appointed a crossorganisational
committee consisting of competent operations
people. On an ongoing basis they assess all areas of our flight
operations and the procedures associated with accomplishing
air traffic. The said group also assesses new technological
solutions which may contribute to reducing our fuel consumption
and thus our emissions. In 2010/2011 our Airbus A320
and A321 aircraft will be retrofitted with new so-called Zonal
Drying systems. This system contributes to evaporating and
displacing the condensed water which naturally accumulates
in the aircraft. In many instances it is a matter of 200 to 300
FOCUS AREAS
litres of water. The Zonal Drying system will enable us to reduce
fuel consumption by up to 30 tonnes per aircraft annually. At
the same time the CO2 emission is reduced by 95 tonnes.
In the fiscal years from 1999 to 2004 we succeeded in reducing
fuel consumption by about 22% measured by passenger
kilometre. These reductions are mainly a result of the modernisation
of our fleet and our high occupancy rates. Up until
today, we have upheld a stable consumption per passenger
kilometre which matches the 2004-level. This year's consumption
shows the same level as last year. It ended at about
0.0261 litres of fuel and 65 grams of CO2 per passenger kilometre
travelled. As mentioned above one-off initiatives within
operations and services have fostered the above reduction.
Part of this improvement can also be put down to the optimised
data registration methods and systems we use.
The most fuel economic aircraft model in our fleet is the
Airbus A330-300 wide-body aircraft, which only consumed
0.0245 litres of fuel for every passenger kilometre in this fiscal
year.
Overall for each of the two last fiscal periods, we have used
more than in the years from 2004 to 2009. This is due to
more flights and bigger payload rates (passengers/cargo) plus
changes in the composition of aircraft models and traffic
programmes.
The above conditions also come through with respect to
our CO2 emissions which are directly proportional to our fuel
consumption.
11

ALL AIRLINE SERVICES IN THE THOMAS COOK GROUP
AIM AT REDUCING THEIR FUEL CONSUMPTION PER PASSENGER KILOMETRE
BY 12% BEFORE YEAR 2020.
Total cabin waste, kg
Cabin waste per passenger, kg
2,500,000
2,000,000
1,500,000
1,000,000
500,000
0
00/01
01/02
02/03
03/04
04/05
05/06
06/07
07/08
08/09
09/10
10/11
0.9
0.8
0.7
0.6
0.5
0.4
0.3
0.2
0.1
0
00/01
01/02
02/03
03/04
04/05
05/06
06/07
07/08
08/09
09/10
10/11
2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011
Waste per passenger, kg 0.502 0.450 0.405 0.380 0.370 0.337 0.344 0.411 0.477
Total waste, kg/year 1,168,353 965,250 811,280 760,857 698,994 616,191 722,490 892,536 1,070,901
Waste for recycling or for
energy production, kg/year
Waste for recycling or for
energy production, %
Cabin waste
934,682 779,016 557,143 593,797 523,088 454,557 527,985 655,101 777,700
80% 81% 73% 74% 75% 74% 74% 73% 73%
12

GREEN FLIGHTS
In order to curb the environmental impacts, our operation
planners and corps of pilots have daily for the last 12 years
employed routines that aim at reducing the consumption of
fuel wherever possible.
We focus on all stages in our operations, from the planning
of flight routes to activities and procedures related to starting,
flying, approach and right up to touchdown.
A more detailed presentation of the individual stages is
described on our website.
In early 2012 we will be introducing a new initiative which
involves our corps of pilots. All our pilots will be equipped
with an electronic tablet which is meant to function as their
primary communication platform in future. It is meant to
replace the many paper manuals permanently kept in the
aircraft and which regularly require extensive revisions. This
project is described in more detail later in this environmental
report in Other environment-improving initiatives.
CABIN WASTE
In this fiscal year we collected and disposed of some 1070
tonnes of cabin waste. This corresponds to about 470 g per
guest. This is slightly above the level of last year.
Thomas Cook Airlines Scandinavia is a leader within our
trade when speaking about the sorting of cabin waste.
On board our aircraft, our flying staff source separate all the
waste from the serving of meals. We sort into four fractions:
glass, aluminium, newspapers and other combustibles.
At the same time and in cooperation with our local partners
we strive to make sure that as much as possible is recycled.
To the widest possible extent, what cannot be recycled is incinerated
at CHP plants where energy from the waste is used for
the production of power and heating.
On board our aircraft, our crew use customised carts for the
collection of waste, and all aircraft feature waste grinders. As
one of the only airlines in our trade we have chosen to source
separate on all our flights.
We spare no pains to also involve our passengers in this ini-
tiative. Via the cabin intercom and video systems we encourage
all our passengers to sort their waste before our staff collects
it. Furthermore, we encourage passengers to place used
newspapers on the front and rear rows of seats when they leave
the aircraft after landing. In this way we can separate newspapers
from the other combustibles and contribute to the
recycling of newspapers.
The quantities of waste mentioned in this report are average
values based on the ongoing check weighings we carry out.
Cabin waste is weighed by our cleaning and catering partners,
and methods are continuously being improved.
The methodology applied in the measurement of the quantities
of waste involve some uncertainty as we do spot checks;
but this method has been highly improved in the last two
years. One of the results of this is that we see a slight increase
in the amount of waste, on the other hand, these figures give
a more fair presentation than earlier.
In order to keep our focus and to ensure that conditions for
establishing the necessary facilities are enhanced in the airports
which we serve, we have decided to tie letters of intent
and commitments to the contracts we make with our handling
and cleaning suppliers at the stations around the world.
As the initial part of the project we implemented a task whose
objective is to map the waste conditions in detail at each of
the airports we serve.
Glass 3%
Aluminium 3%
Newspaper 10%
Fractions in percent
Combustible 84%
13

Did you know that …
There are not many
industries which are 20%
more efficient now than they
were only 10 years ago?
and which reckon they will
improve another 25%
in 2020?
ADMINISTRATION
At our headquarters in the Copenhagen Airport and at the
other stations with administration facilities, we do what we
can to reduce energy consumption by recording and monitoring
the consumer pattern in regard to water, electricity and
heating. In 2008 we invested in a solar panel plant at our
headquarters in Copenhagen. In 2010 this plant was extended
to a total surface area of currently 30 m 2 . In connection with
the addition of new office facilities, steps have been taken to
introduce several pro-environmental initiatives, such as sun
filters on window panes. The filters contribute to reducing the
use of energy-demanding air conditioning in summer.
We apply the distinguished EnergyGuard energy management
system to measure and record the energy consumption at our
headquarters. On an hourly basis the system sends measurements
from the consumption meters in the company straight
to the Internet; subsequently we can perform detailed readings
and analyses. This system is also used for the handling of any
deviations and corrective actions, thus giving us continual
insight into and control of the energy consumption.
EnergyGuard covers electricity, water and natural gas.
ELECTRICITY:
Thomas Cook Airlines Scandinavia performs its own flight
maintenance function at the hangar facilities in Copenhagen
Airport South. In August 2011 these activities were augmented
tremendously compared to previous years as the company has
decided to perform minor A-checks within its own framework.
Engineers perform daily maintenance work on the aircraft,
including the said A-checks on A320 and A321 aircraft in and
around the hangar, and as a natural consequence the consumption
of electricity, water and hearing has increased. In
order to keep our focus on the consumption, our technical
staff takes care to regularly check the power installations in all
parts of the company. If we locate any areas where improve-
14

Total electricity consumption per year, kWh
Electricity consumption per employee, kWh
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0
877,595
6,000
5,000
4,000
3,000
2,000
1,000
0
4,668
2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011
ments are appropriate, we perform the necessary adjustments
and installations in order to curb or reduce consumption. In
2010 we invested in an energy-friendly lighting system in our
hangar area and also in an additional number of motion
sensors to regulate lighting in the common rooms and offices.
In 2011 we upgraded the lighting systems even further.
We are deliberating other initiatives which are to contribute
to reducing our power consumption, for instance by optimising
our IT equipment and installing power saving plugs at all work
stations in our administration.
Total natural gas consumption/year, m 3
Natural gas consumption/employee, m 3
98,000
95,000
92,000
89,000
86,000
83,000
80,000
77,000
74,000
96,124
520
511
500
480
460
440
420
400
2006/2007 2007/2008 2008/2009 2009/2010 2010/2011 2006/2007 2007/2008 2008/2009 2009/2010 2010/2011
CO2 emissions from adm. electricity & natural gas, tonnes
80
70
60
50
40
30
20
10
0
OCT
NOV
DEC
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
NATURAL GAS
Some years back in time we reconditioned our heating system.
Energy consumption measurements show that the said reconditioning
has resulted in savings, and we have thus reduced
the emissions deriving from the operation of our facilities.
The system is CTS-controlled and thus enables us to monitor
the current consumption on a day-to-day basis and implement
troubleshooting and adjustments if it proves to be unexpectedly
high.
We are currently assessing possible ways of optimising our
heating and re-insulating our biggest building which houses
the hangar and most of our administrative facilities. Measurements
show that we can reduce our consumption markedly.
This project was approved by management in 2011, and we
expect to complete it within the coming 24 months. At the
time of writing, the required calculations have been made and
the insulation method established.
The contribution from the solar panel system installed on
our roof is expected to cover the average amount of hot utility
water used from day to day. If the solar panel system can
produce the expected amount of hot water, we contemplate
closing down one boiler in the warmest months of summer,
meaning that we should be able to achieve considerable reductions
of our gas consumption and again in CO2 emissions.
Due to the increased maintenance activities on aircraft in
our hangar the consumption of natural gas to heat the buildings
and for hot water has also increased.
15

SOLAR ENERGY
As the first airline in the Copenhagen Airport, Thomas Cook
Airlines Scandinavia established a solar panel system with a
view to exploiting the rays of the sun as a supplementary source
of energy. The state-of-the-art, effective panels are mounted
on the two administration buildings which make up our head -
quarters. The system has now been enhanced to cover a total
area of 30 m 2 . The system is regularly inspected in close cooperation
with the installer to ensure optimum
operation and energy production.
Total water consumption per year, litres
1,400,000
1,200,000
1,000,000
800,000
600,000
400,000
200,000
0
6,000
2006/2007 2007/2008 2008/2009 2009/2010 2010/2011
Water consumption per employee, litres
818,000
Did you know that …
Our industry has actively
worked to reduce flight
noise for decades?
On average, aircraft make
50% less noise today
than 10 years ago.
5,000
4,000
3,000
2,000
1,000
0
4,351
2006/2007 2007/2008 2008/2009 2009/2010 2010/2011
WATER
At our headquarters, water is used for sanitary purposes and
for the regular washing of aircraft. All water closets are dual
flushing or feature ECO-BETA TM water saving units. The cycles
for aircraft washing are continually evaluated so we ensure as
low a consumption as possible. Special atomisation nozzles
have been introduced to keep the consumption of water per
aircraft wash at a very low level. On average some 900 litres of
water are used. Up to August 2011 total water consumption
from our activities at the headquarters has been cut by over
25%. Due to increased maintenance activities on aircraft at
our hangar, the consumption of water is expected to increase.
Solar energy, kWh
10,500
8,963
9,000
7,500
6,000
4,500
3,000
1,500
0
2006/2007 2007/2008 2008/2009 2009/2010 2010/2011
Energy consumption, headquarters
2007/2008 2008/2009 2009/2010 2010/2011
Water total, litres 805,000 795,000 930,000 818,000
Water per adm. employee 4,497 4,441 4,973 4,351
Electricity total, kWh 977,704 824,463 800,960 877,595
Electricity per adm. employee, kWh 5,462 4,606 4,283 4,668
Natural gas total, m 3 82,797 90,734 82,717 96,124
Natural gas per adm. employee, m 3 463 507 442 511
16

Waste from administration facilities HQ – CPH, tonnes
70
60
50
40
30
20
10
0
Combustible
Cardboard
Paper
Electronics
Iron
Epoxy and paint
Fluorescent
tubes for lamps
Mixed
construction
Mixed for
sorting
■ 2006/2007
■ 2007/2008
■ 2008/2009
■ 2009/2010
■ 2010/2011
Consumption of copy paper total, tonnes
Consumption of copy paper per employee, kg
14
12
10
8
6
4
2
0
2006/2007 2007/2008 2008/2009 2009/2010 2010/2011
9.3
70
65
60
55
50
45
40
35
30
49.73
2006/2007 2007/2008 2008/2009 2009/2010 2010/2011
Total quantity of waste/year, kg
Waste from administration facilities HQ – CPH, tonnes
100
90
80
70
60
50
40
30
20
10
0
50,015
2006/2007 2007/2008 2008/2009 2009/2010 2010/2011
2007/208 2008/2009 2009/2010 2010/2011
Combustible 66.3 56.0 31.7 26.1
Cardboard 5.2 5.6 4.3 4.0
Paper 4.56 11.8 8.9 8.0
Electronics 0.5 0.2 0.5 0.2
Iron 2.0 1.2 1.9 1.6
Epoxy and paint 0.2
Fluroscent tubes for lamps 0.2 0.06
Mixed construction 8.2 6.8 3.6 1.0
Mixed for sorting 9.0
WASTE FROM ADMINISTRATION
To reduce the amounts of waste, we sort all our waste and
send paper, cardboard, electronic waste, mercurial light sources,
batteries, iron, debris, ink cartridges for printers, copiers
and used IT equipment off to recycling. Packagings are recycled
whenever possible, and paper scraps are used for recycled
pads for administration. We also recycle plastic folders and
other office-related materials. Seen over a number of years,
the aggregate waste quantity has been drastically reduced. In
the recent fiscal year, the aggregate quantity of waste from
our activities at headquarters comes to around 50 tonnes; this
is about 1 tonne down on last year. The waste has been sorted
and handed in for recycling or used for the production of new
energy in CHP plants.
All fax machines, copiers and a great number of printers
and scanners used in our administration and other offices in
Scandinavia have now been upgraded to energy-friendly
multifunction machinery. These machines mean that we can
further reduce our consumption of both electricity and paper.
17

OTHER SIGNIFICANT INITIATIVES
Did you know that …
Some 28% of the income
from seat prices in
Thomas Cook Airlines
Scandinavia
alone are spent on
fuel?
Airbus A321 ”single-aisle”
NEW AIRCRAFT
Thomas Cook Airlines Scandinavia
is about to replace the company's
A321 aircraft and two A320 aircraft.
Delivery of the eight new
aircraft – all A321 – is expected in
2014 and 2015. They are designed
for 211 passengers and will be
supplied with completely newly developed seats. Besides
increasing comfort for the travellers, these seats also lower the
weight of the aircraft and thus fuel consumption and emissions
to the air. Furthermore, the aircraft will be supplied with
the so-called "sharklets", a special wing design with upturned
wingtips. This will result in further fuel savings by as much
as 3.5%. At the same time CO2 emissions will be reduced by
700 tonnes per aircraft.
PAPERLESS COCKPIT AND ELECTRONIC MANUALS
In 2011 we launched a new and interesting initiative. In everyday
terms we speak about "paperless cockpit and electronic
manuals". It should be fully implemented as from January
2012.
The project has two purposes: The primary purpose is to
introduce fully digitalised work material for our cockpit staff.
In other words this means that we will be removing any prin-
ted manuals now kept in the
cockpits, except for the mission
critical versions. At the same time
we will provide all our pilots with
an iPad. In future the iPad is to
function as the pilots' primary
communication tool, and here
they should be able to retrieve all
relevant information for the current trips plus other types of
information in relation to maintaining their certificates.
Next we will be introducing electronic manuals for our cabin
attendants. Today we have about 600 cabin attendants who
regularly receive revisions of the work manuals they are
equipped with. In future all data and updating will be supplied
electronically via a new web portal.
To the project as a whole, this means that besides giving our
staff a far more flexible solution, we can save over one million
sheets of paper a year and thus relieve the environment markedly.
We will also remove about 30 kg of manuals from the
aircraft permanently. The 30 kilos represent fuel consumption
and a quantity of emissions. It is difficult to make exact calculations
as weight and balance on the aircraft deviate from
take-off to take-off. But at present we expect to be able to save
about 100 tonnes of aviation fuel a year. This corresponds to
some 300 tonnes of CO2.
18

"GREENSEAT" – CLIMATE COMPENSATION
FOR AIR TRAVELLERS
Since the spring of 2007, all passengers flying Thomas Cook
Airlines Scandinavia and one of the group’s own travel agents
have had the chance to voluntarily compensate for the CO2
emissions contributed by the individual trip. We have decided
to cooperate with GreenSeat which is internationally recognised.
Thomas Cook Northern Europe’s own tour operators link
directly to the GreenSeat website.
Unfortunately, only very few percent of our guests choose to
environmentally compensate their holiday travels.
COMPENSATION FOR ALL BUSINESS TRIPS
In 2008 we established an environmental foundation. Capital
in the foundation is earmarked for in-house initiatives which
have a pro-environmental impact. The foundation has been
established at group level, and the economic framework more
or less counterbalances the CO2 compensation expense for all
business trips in the group on an annual basis. The assumptions
are based on GreenSeat’s calculation model and an
Did you know that …
An Airbus A330 can fly about
890 km/hr, while
Thomas Cook Airlines Scandinavia
can typically boast a flight speed of
only 860 km/hr? On a Copenhagen-
Phuket flight this means a
30-minute longer trip, but the
lower speed reduces fuel
consumption by about
average view per business trip.
5 tonnes.
In 2010/11 about SEK 1.1 million
were spent on environmental in-house
projects in the group's airline service and
on our own hotels (Sunwing).
ENVIRONMENTAL CLAUSE COVERING
PURCHASES AND CONTRACTING
For 2012 our goal is to draw up a set of sustainability requirements
to which our most important partners are to be committed.
As a minimum these requirements are to ensure that
the individual suppliers display responsibility in relation to
the environment and adhere to relevant laws.
GREEN UNIFORMS
Within a few years our goal is to fit out the 750 or so flying
staff of Thomas Cook Airlines Scandinavia with a uniform
made according to organic principles. The first parts have already
been handed out. We are speaking of ties and scarves
made of 100% pure silk and dyed without the use of harmful
chemicals or bleaches. The textiles used for the rest of the
uniform are produced in consideration of the environment
and among other things carry the OEKO TEX label. In 2011 we
picked a different supplier for our uniforms. We do not expect
this to affect the environmental goals we have set up.
19

SERVICE AND AIRSHOP
Did you know that …
when you travel
Thomas Cook Northern
Europe you can climatecompensate
your share of the
CO2 emissions from the flight
via our website? Read more
on your travel agency's
website.
SERVING ON BOARD
Thomas Cook Airlines Scandinavia solely cooperates with
serious and acknowledged catering suppliers who conform to
international and local rules for correct treatment and supply
of food. On board our aircraft we use many different menu
concepts which all are of a high standard and beneficial in
terms of service and environment. In the course of the year,
we served a total of some 2 million meals. The meals vary in
type and form and match the time and length of travel.
The development of menu concepts is continuously on the
move, and often it is a result of toughened quality demands
100
90
80
70
60
50
40
30
20
10
0
Consumption of tableware on board, tonnes
Tax-free
catalogues
Tax-free
sales
materials
Tax-free
plastic
bags
Sanitary
paper etc.
■ 2009/2010 ■ 2010/2011
made by customers and passengers or trends within our trade.
In 2008 we introduced a new and exclusive concept stressing
high quality of raw materials and a high performance level.
The materials we use for this concept are solely disposable
and we thus deviate from our normal practice.
Throughout the development phase the environmental
perspective has been involved, so that we have made sure that
the selection of materials shows the best possible consideration
for both the production and post-treatment phases.
As far as possible the ingredients used are grown according
to organic principles, and they are mainly produced in
Denmark or Sweden. In this way we can keep transportation
time and thus the environmental impact down.
In the coming years we will make an extra effort to optimise
our loading of beverages intended for serving on board and
thus reduce the weight and consumption of fuel. A wide
assortment, the space and serving routines for the crew are a
great challenge to everyone, but there are ways and means of
optimising. Furthermore, we look at the processes involving
the transportation of tax-free and service goods which our
partners and we carry out in Scandinavia. In 2011 we started
up analytical work which is to map and hopefully later contribute
to our being able to optimise the way we move goods
about.
20

ON-BOARD SALES
In our tax-free Airshop we use various marketing materials,
among other things about 88 tonnes of paper for the production
of tax-free catalogues and a further 80 tonnes for service
and sales materials. All in all this is reduction compared to
last year of some 10 tonnes on the same number of passengers.
Our goal is that we should always strive to curb the use
of materials even more.
All marketing materials are produced in Scandinavia and we
care for the environment both in terms of paper choice and
production processes.
In 2010 we have chosen to do away with the Inflight magazines
in the flight seat pouches. By removing the magazine
from the aircraft we relieve the environment of CO2 emissions
of quite some tonnes annually. Furthermore, we spare
the environment of considerable impacts from the production
of catalogues.
In recent years the use of the Internet as an information
source has soared. To us this means among other things
that more and more of our guests who buy from the
Airshop choose to place their orders online. In this way
the use of ecologically burdening marketing materials
and other types of printed communication with the guests is
minimised.
Moreover, we used about 27 tonnes of plastic bags in the
past year to wrap the pre-ordered goods and those bought
on board.
In the drinks assortment offered on board the aircraft,
we have over a number of years succeeded in doing
away with real glass. All products are now supplied in
so-called PET (Polyethylene terephtalate) which due to
the reduced weight has a less negative impact on our
environment than real glass as we cannot guarantee
the subsequent recycle management.
SOCIAL RESPONSIBILITY
Every year we choose to support different aid organizations.
As an example we serve Max Havelaar/Fair Trade labelled
coffee, tea and juice on board our aircraft. This organisation
assures that the producers, here the farmers, get a fair treatment
and a fair price for their produce. We also contribute
financially to several other organisations in the Nordic
countries; among these are the Danish Cancer Society and
their work for children suffering from cancer, the Swedish
Home and School Federation and Smokefree Youth, Save the
Child in Norway and sponsorships to various sports activities
in the communities around our headquarters at Dragør.
We moreover grant aid at group level to ECPAT, which works
actively against child prostitution, and the SOS Children’s
Villages, which have projects in Thailand and Sri Lanka.
21

ACTION PLANS
In our company we have designed and put down our own
environmental policy in writing to make sure that we continuously
consider the role of the environment in our activities,
so that we continuously make progress to the benefit of the
environment.
ENVIRONMENTAL POLICY
With this environmental work Thomas Cook Airlines Scandinavia
intends to be a pioneer of our industry. Environmental aspects
are to form an integral part of all our activities.
Work on sustainable development is to be goal-oriented by focussing
on specific goals and principles for reducing environmental
impacts:
• Reduced consumption of fossil fuels
• Reduced consumption of chemicals and man-made
substances
• Efficient application of resources, for instance via recycling.
Thomas Cook Airlines Scandinavia must visualise the role of
the environment and make demands of our suppliers and
partners. All members of our staff are to be motivated and
involved so they partake in curbing the consumption of
resources and the resulting impact on the environment.
Thomas Cook Airlines Scandinavia is to address ethical and social
issues which concern the airline and communicate openly
and factually about the environmental activities of the airline.
Environmental policy Focus area Environmental goals 01.10.2010- 30.09.2012
Reduced consumption of CO2 emission from aircraft 0.5% reduction per passenger km
fossil fuels
Onboard waste
Waste per passenger onboard the aircraft is to be sorted
and reduced compared to previous measurements, see the
environmental statement.
Efficient application
of resources
Waste from headquarters
Heating of headquarters
Consumption of electricity,
headquarters
Consumption of paper,
headquarters
Employees'
environmental practices
Increase the percentage of cabin waste sent off for recycling
or combustion in energy-exploiting combustion plants in
the airports/destinations on which we operate
Sorting of waste in compliance with statutory requirements
and regular focus on applying methods that contribute to
reducing the quantity of waste
Reduce the heating consumption by 5% per sq.m. compared
to last fiscal year
Reduce the electricity consumption by 5% per employee
compared to last fiscal year.
To be reduced by 10% per employee
Strengthen employees' environmental awareness via our
Intranet and newsletters
Reduced consumption Chemicals Curb the consumption of environmentally harmful chemiof
chemicals and man-made
cals used in aircraft maintenance
substances
Cleaning services are to use environmentally friendly
products
Other
Noise nuisance
Purchases
Check on noise nuisances from aircraft maintenance in our
hangar in Copenhagen Airport South
Establish procedures for systematic environmental
assessment of suppliers of services and products
22

ENVIRONMENTAL OBJECTIVES
In order to improve the environmental work systematically,
Thomas Cook Airlines Scandinavia has established the below
objectives:
• We must observe current legislation at any time
• We must continue our work on reducing the environmental
impacts from our most important lines of business:
Fuel consumption, waste management and energy consumption
from our administrative and technical facilities.
• We must both make requirements of our employees’ actions
and involve them in environmental issues, so their environmental
awareness is strengthened.
• We must keep a high informative level about our activities,
both internally and
externally.
ENVIRONMENTAL
TARGETS FOR 2010/2012:
In the below box we have illustrated
the environmental focus areas and targets
Did you know that …
As from 2012 the authorities
in Europe stipulate that airline
companies form part of the EU
Emissions Trading Scheme (EU ETS,)
and that the sector can pay for its CO2
emissions this way. No other transport
sectors, such as ships or trains,
will have to pay for the CO2
they emit to the
atmosphere.
which we want to reach in the coming year so we may conform
to our environmental policies and objectives. For each
objective we have drawn up some concrete action plans which
are to contribute to fulfilling these goals. The action plans are
internal working documents. Status and results will be published
on a regular basis via our internal information channels.
Facts about Thomas Cook Airlines Scandinavia
The company is a member of the Nordic travel group Thomas Cook Northern Europe, which is owned by the listed
company of Thomas Cook Group Plc. The company is listed on the London Stock Exchange.
Established 1994
Headquarters
Chief Executive
Officer
Chairman of the
Board of Directors
URL’s
Gross turnover
Copenhagen Airport South,
Hangar 276, DK-2791 Dragør
Torben Østergaard
Lars Löfgren
www.thomascookairlines.dk/se/no
www.thomascookairlines.aero
www.airshoppen.com
About DKK 3.7 bn
No. of employees 990/1145 at end of fiscal year
(fulltime/all employees, 2010/2011
incl. part-time
and seasonally empl.)
CUSTOMERS: SPIES/VING / APOLLO / STAR TOUR /
FRITIDSRESOR / SOLRESOR / FALK LAURITSEN / VINTERSOL /
TJAEREBORG FINLAND
OPERATIONAL STATISTICS FOR THE FISCAL YEAR
Passengers (one way) 10/11:2,296,048 - 09/10: 2,291,700
Flights (return) 10/11: 5016 - 09/10: 4857
Fuel consumption, litres 10/11: 217,639,670 - 09/10: 217,840,123
RTK (Revenue Tonnes Km) 10/11: 837,208,570 - 09/10: 842,591,566
RPK 10/11: 8,334,198,775
(Revenue Passenger Km) 09/10: 8,353,584,475
ASK (Available Seat Km) 10/11: 9,165,037,491
09/10: 9,221,315,820
CO2 emissions in tonnes 10/11: 548,452 - 09/10: 548,957
Total flight length in km 10/11: 36,535,289 - 09/10: 36,321,977
No. of aircraft
10/11 (summer/winter)
Aircraft types Airbus A330-300 / A330-200 /A321 /
A320 / (B757 W11/12)
Occupancy rate 10/11: 92.8 - 09/10: 92.1
(expression in % of number
of seats which have been
occupied during the fiscal
year)
BASES: Bergen BGO, Billund BLL, Borlange BLE, Copenhagen
CPH, Gothenburg GOT, Helsinki HEL, Jönköping JKG, Kalmar
KLR, Karlstad KSD, Luleå LLU, Malmö MMX, Norrkoping NRK,
Odense ODE, Oulu OUL, Oslo OSL, Rønne RNN, Rygg RYG,
Sandefjord TRF, Stavanger SVG, Stockholm ARN, Trondheim
TRD, Vaasa VAA, Växjö VXO, Visby VBY, Örebro ORB Aalborg
AAL,
DESTINATIONS: Antalya AYT, Agadir AGA, Banjul BJL, Bodrum
– BJV, Bourgas BOJ, Chania CHQ, Corfu CFU, Gran Canaria LPA,
Heraklion HER, Hurghada HRG, Karpathos AOK, Kavala KVA,
Kos KGS, Larnaca LCA, Krabi – KBV, Mytilene MJT, Palma PMI,
Preveza PVK, Rhodes RHO, Skiatos JSI, Varna VAR, Fuerteventura
FUE, Funchal FNC, , Phuket HKT, Sharjah* SHJ, Sharm El
Sheikh – SSH, Tenerife TFS, Aruba AUA.
On Time Performance 2010/2011: 80.6%. 2009/2010: 85%
(OTP):
The above percentage of flights
was done without or with less
than 15 minutes' delay in the fiscal
year.
Further information about Thomas Cook Group plc. is available
on http://www.thomascookgroup.com
23

COMMENTS BY
THE ENVIRONMENTAL MANAGER
ENVIRONMENTAL MANAGEMENT
WITH ISO 14001
The first year with ISO 14001 in operation
has been successfully completed,
and we have performed as planned.
In other words, the require ments of
the standard have been adhered to,
related legislation is under control,
the goals set up are being met, our
employees are in -formed on a continuous
basis and both the environment
group and management are involved
in decision-taking.
The approval which we received in
December 2010 is valid for three years, but
in the meantime the operation of our
manage ment system should be audited every 12
months. The first maintenance audit will be carried out in
mid-December 2011.
Our management system has provided new methods for
performing our environmental practice compared to earlier,
and this system has also empowered us to incorporate new
targets to further improve our efforts in the environmental
sphere. As a whole our organisation has also proved its
strength. It is quite evident that the many years' work with
environmental issues has made our staff conscious and that
is one of the most important factors in our work to make a
management system and environmental practice successful.
PERFORMANCE
Unfortunately, this year's energy
consumption statement shows a slight
increase compared to last year, but
this was not completely unexpected.
Among other things the consumption
of electricity and gas to heat our main
facility at Dragør increased. This increase
is among other things due to
the fact that over the summer of 2011
we have had to expand our staff of
employees and our aircraft maintenance
activities in the hangar. Next,
Kim Houmark Hansen, waste volumes on board, which is
Environmental Manager, also one of our significant reporting
Thomas Cook Airlines Scandinavia
areas, also increased slightly. The reason
for this is that the methods we
have applied for recording and reporting our waste, have been
highly improved compared to earlier, and we thus get a more
fair presentation. Our figures are, however, among the best in
our trade and we are still one of the only operators who have
a fully integrated source sorting system onboard our aircraft.
Beyond compare, aviation fuel and thus emissions from air
traffic have the gravest impact on the environment of our
world. We estimate that about 95% of total environmental
impacts from our activities derive from this
area alone. Overall and worked out on
passenger kilometres, emissions are at
the same level as last year, and this
mans that we can still boast one of
the lowest CO2 emissions rates of
our trade. On average we emitted
65 grams of CO2 per passenger kilometre
performed in fiscal year
2010/2011. That is about 30 to 40%
below the rates which the scheduled
airlines around us operate with.
OUTLOOK
The coming years will present new and
interesting initiatives which will affect our way
of working with environmental issues and not least
our performance.
In the Thomas Cook group worldwide work is underway
defining some new sustainability visions and long-term goals
which are to be implemented on an ongoing basis in the units
of the group around the world. In Scandinavia the Thomas
Cook group is far ahead in most of these fields; but, nevertheless,
we look forward to having new areas identified where we
may improve so we can keep our position as one of the most
environmentally conscious businesses of our trade.
In 2014 and 2015 our new "single-aisle" aircraft will be supplied.
The eight aircraft which are A321 from Airbus all feature
state-of-the-art wing technology and this will be able to re duce
our fuel consumption and thus our emissions markedly. There
is no doubt that the new aircraft will have a great impact on
our overall environmental performance.
This is the eleventh environmental report issued by
Thomas Cook Airlines Scandinavia. We hope that it will give
you an insight into our commitment and work for a better
environment. For further information on our environmental
practice, please contact environmental manager,
Kim Houmark Hansen, at: kim.hansen@thomascook.dk.
You may also contact us on tel.: +45 3247 7200.
This Environmental Report is available to the public,
and to us this is a way of showing that our business is
open as is our environmental practice and performance
in relation to our stakeholders. This report is part of the
statement in the ISO 14001 environmental management
system which we implemented in December 2010.
This report is only published in English and available via
our website. The report can be read direct in an electronic
catalogue and retrieved in a .PDF version direct on:
www. Thomascookairlines.dk/se/no