Download Brochure & Registration Form Here - KMDC

KDU MANAGEMENT DEVELOPMENT CENTRE
Alex Lowy’s
STRATEGIC LEADERSHIP
SERIES 2009
Co-author of “The Power of the 2 x 2 Matrix” & “Digital Capital”. Author of “No Problem”
“Alex Lowy provides an exciting new approach to problem solving that transcends our old
ways of thinking that actually changes us into creative, responsible individuals in which
solutions abound.”
- STEPHEN R. COVEY
Author of “The 7 Habits of Highly Effective People & ”The 8th Habit: From Effectiveness to Greatness”
SEMINAR 1
Critical Thinking &
Strategic Problem
Solving Skills for Leaders
April 8 & 9, 2009
SEMINAR 2
The Path to
Leadership Integrity
“Think Like A Leader”
April 15 & 16, 2009
HRDF
Claimable
VENUE
Equatorial Hotel,
Kuala Lumpur
by Alex Lowy
Adjunct Faculty Member
Schulich Business School
St Mary University, Canada
CEO of Transcend Strategy Group
In-House Training Available
Official Hotel
Media Partners
Official Bookstore
Participating Sponsors
KDU Management Development Centre - Strategic LeadershipSeries 2009
www.kmdc.com.my

Seminar One
Critical Thinking & Strategic Problem Solving Skills for Leaders
April 8 & 9, 2009
The Best Leaders Excel because they Think Better than their Counterparts.
The best leaders excel because they think better than their
counterparts.
At the core of their practice, this means they solve
problems more effectively, and they make it possible for
those around them to do the same.
Over twenty-five years of research and working directly
with top managers in governments and global
corporations has given the course leader, Alex Lowy, a
powerful set of insights and methods about applied
strategic thinking and problem solving.
by Alex Lowy
Learn:
the four characteristics that distinguish great problem
solvers from the rest
the three distinct types of problem and what to do about
each
the mindset required to face different kinds of leadership
issues
the eight main barriers to effective decision making
the four problem solving styles and your own positioning
in the model
PROGRAMME CONTENT
Understanding The Problem Solving
Hierarchy
A senior executive’s blueprint
Examining the universe of business problems
The 3 basis levels of business challenges:
Making Decisions
Solving Problems
Managing Dilemmas
The ‘Decisions to Dilemmas Model’ as a form of problem
solving triage
Making Effective Strategic Business
Decisions
The three main barriers to strategic problem solving:
Faulty Definition
Wrong Level of Complexity
Negative Bias
Identify available options
Establishing useful timeframes
Gathering and evaluating decision criteria
Following a structured decision process
Structured Problem Solving Techniques
for Leaders
Solving problems that can be solved
Defining your problem to ensure resolution
Identifying barriers that prevent successful outcome
How serious is the problem - what level of repair is
needed
Using Rational analysis tools to problem solve
The art of Creative Envisioning to address underlying
issues
Critical Thinking Skills
How to effectively frame, explore and reframe strategic
issues
Responding effectively to competitive change
Evaluating solutions
Identifying market opportunities
Implementing, monitoring and adjusting your solutions
Overcoming Organizational Barriers to
Success
Tackling the eight archetypical dilemmas facing leaders
The Core Dilemma
Applying the DSM model to your business
Navigating internal roadblocks that derail great
solutions
Implementation tehcniques to keep initiatives on track
Managing Dilemmas:
When Problems Can’t Be Solved
How do you solve important, highly complex challenges?
Understanding the context surrounding a strategic dilemma
Solving personal dilemmas vs. organizational dilemmas
Using the 5-Step Dialectical Solutions Method (DSM) to solve
dilemmas
Step 1: Diagnosis and Symptoms Mapping
Step 2: Core Dilemma Definition
Step 3: Strategic Modeling & Analysis
Step 4: Gap Analysis
Step 5: Resolution Planning
Practicing the DSM model on a current issue
KDU Management Development Centre - Strategic LeadershipSeries 2009
www.kmdc.com.my

Develop Your
Problem Solving
Seminar One
Skill-Set!
Critical Thinking & Strategic Problem
Solving Skills for Leaders
April 8 & 9, 2009
by Alex Lowy
Organizational success rests in the hands of executives who possess
superior problem solving skills. Successful business leaders are
trained to examine problems and opportunities critically, and
implement solutions to respond to competition and improve
performance in their organization.
This new workshop gives you a step-by-step process for evaluating
business options, and generating highly creative solutions in any
area of your business.
Based on the new best-selling management books, No Problem by
Alex Lowy and The Power of The 2x2 Matrix by Alex Lowy and Phil
Hood, the course provides rapid, intuitive tools that enable
executives to quickly cut to the heart of strategic and organizational
decisions, focusing on areas that have the greatest impact on
performance. The new skills gained at this workshop can be applied
throughout your career.
A 3-Module Course Design
for Experienced Executives
The course addresses the three basic levels of business
challenges:
1.
2.
3.
Making Strategic Decisions
The key to great decision-making is clarity in identifying
options and criteria under challenging conditions.
Executives will learn how to master this process.
Solving Problems That Can Be Solved
Effective problem solving begins with careful definition of
the problem. Executives will learn a set of proven
approaches for rational and creative problem solving.
Managing Difficult Dilemmas
When a problem is highly complex, and resistant to
multiple attempts at solution, it is a dilemma. Participants
TM
will use the 5-Step Dialectical Solutions Method (DSM)
to tackle their toughest strategic dilemmas.
Learn to Think Critically and Make Key Strategic Business Decisions
Study today’s best practices in critical thinking and
decision-making
Quickly identify the 3 basic problem levels
Learn to clearly define and frame organizational problems
requiring solutions
TM
Use the Dialectical Solutions Method (DSM) to manage highly
complex strategic challenges in your organization
Engage key stakeholders and team members
Understand how to analyze issues and identify the best possible
solution
Apply new problem solving skills to your own strategic issues
Train others in effective problem solving and decision making
Overcome Three Barriers to Strategic Problem Solving During the Workshop
1 Faulty Definition:
We jump into solving problems without
first qualifiying and validating our
challenges.
2 Wrong Level of Complexity:
We apply a common approach to
problems based on our past experiences.
3
Negative Bias:
We have a natural tendency to assume
problems are bad and should be avoided.
Learn to turn issues into opportunities.
Who Should Attend
Any senior manager, vice president or director can immediately apply the strategic planning techniques, including:
Corporate-level managers and vice presidents from all
departments
Operations and Administrative Managers
Project Managers who must solve complex projects
Sales and Marketing team members who must respond to
new competitive threats
KDU Management Development Centre - Strategic Leadership Series 2009
www.kmdc.com.my

The Path to Leadership Integrity (“Think Like A Leader”)
April 15 & 16, 2009
Seminar Two
by Alex Lowy
Why are some leaders more effective and persuasive than
others? Is it their sparkling personality, or their style, or is
it their superior intelligence?
While each of these can make a difference, the heart of
sustained leadership success lies in something far more
universal, difficult to master, and yet available to any who
sincerely pursues it.
The key to leadership greatness is attaining a level of
Leadership Integrity that establishes deep trust,
confidence and motivation in others.
The Path to Leadership Integrity program takes you on a
learning journey that will introduce you to the key
leadership challenges and the best-practice methods for
pursuing development and integration.
Learn:
how values and principles are the foundation for all leadership
success
what your personal values about leading are and how they affect
your practice
the increasing level of complexity challenge in leadership and the
importance of thinking in sufficiently complex ways
the role of learning agility and learning style in addressing leadership
challenges
how successful leaders use their time and presence to attain leverage
the best way to coach and support others in their work and development
what the High Integrity Enterprise looks like and how to create it
Development
B
D
T
Alignment
Being
Thinking
Doing
2 days to discover the leader you are capable of
being. Drawing on cutting-edge leadership
research, learn about:
The importance of character and how to build your
leadership brand
How to effectively deal with the increasing
complexity that leaders face
Enhancing leadership leverage through people,
structure and process
Figure 1. The Path to Leadership Integrity
The result of improving and aligning our efforts in Being, Thinking and Doing is Leadership Integrity.
PROGRAMME CONTENT
Meet The Leadership Challenge
Leading versus Managing
Integrity Through Development & Alignment
Strengthen The Foundations Of Leadership
Values - Who You Are
Principles - What You Believe
Mindsets - Habitual Responses
Think Like A Leader For Strategic Insight &
Flexibility
The Complexity Challenge
7 Characteristics of Complexity Thinking
Emotional Intelligence
Learning Agility
The Leader’s Brain
Act Like A Leader
Attaining Leverage Through the Big 3:
Focused Meaning Through Framing
Motivation Through Challenge, Modeling and
Development
Organizational Capability Through Structure
and Design
Measuring Success & Leadership Outcomes
Accountability and Positive Tension
Leading The High Performing Organization
Organizational Models
Enabling Conditions and Actions
Working The Three Leadership Domains
(Being, Thinking, Doing)
Robustness
Alignment
KDU Management Development Centre - Strategic Leadership Series 2009
www.kmdc.com.my

Rise to the
Leadership Challenge
Seminar Two
The Path to Leadership Integrity
(“Think Like A Leader”)
April 15 & 16, 2009
by Alex Lowy
The demands of leadership continue to grow as organizations face
increasingly complex, dynamic and uncertain challenges. Old
methods and assumptions produce outdated and inadequate
results. They simply don’t work, and yet, not much changes. Why?
Because pressures are on working harder as opposed to smarter,
and because the path to a better leadership skill-set is often
unclear.
Acquiring leadership methods or skills is helpful, but of limited
value because the real problem is not technique but capacity.
Facing high complexity, leaders need the capacity to learn, sense,
reflect and change in response to a constantly evolving set of
pressures and opportunities.
Leadership character comes from understanding and evolving
one’s values, guiding principles and fundamental beliefs
(Being).
Leadership resilience and focus are the result of effective critical
thinking (Thinking).
Leadership leverage and results depend on our ability to
effectively design and execute our role (Doing).
The learning path involves
the following five stages:
We will follow a step-by-step process to explore the
completeness and alignment of the three key areas
of Being, Thinking and Doing.
1. Awareness of current leadership
effectiveness and gaps
2. Motivation to improve
3. Knowledge about what I can do to be a
better leader
4. Practice and assistance to apply new
insights and practices
5. Reinforcement to ensure ongoing learning
and improvement
The Things You Will Learn in Order to be a Better Leader
The keys to exercising great leadership based on who you are
The relationship between values, principles, thoughts and
actions
The barriers to leadership success and the remedy
How to sustain leadership improvement that counts
Characteristics of high integrity leadership cultures
Transformational versus charismatic leadership
Discover the Keys to Leveraging Your Leadership Strengths
1
Identify the values and
motivators that drive your
leadership efforts.
2 Challenge your core beliefs 3 Recognize self-limiting 4 Improve prioritization of time
and principles to align them thinking patterns and
and activities to maximize
with your vision.
increase strategic capability. leadership leverage.
Who Should Attend
Senior executives wanting to increase their leverage and
effectiveness
Experienced managers seeking a step change in their
leadership effectiveness
New managers and supervisors facing the leadership
challenge and responsibilities
HR and strategic planning staff with responsibility for the
leadership effectiveness of their organization
KDU Management Development Centre - Strategic Leadership Series 2009
www.kmdc.com.my

Who is Alex Lowy?
Adjunct Faculty Member
Schulich Business School
St Mary University
CEO of Transcend Strategy Group
In-House Training
Available
About Alex Lowy
Alex Lowy is co-author of several best-selling business books
including The Power of the 2 x 2 Matrix (Jossey Bass, 2004, with
Phil Hood) and Digital Capital (Harvard Business School Press,
2000, with Don Tapscott & David Ticoll). His new book, No
Problem, was published in 2007, and is being taught in business
schools in Canada, the USA and Malaysia. Alex’s expertise is
primarily in the field of business strategy, with strong emphasis
on innovation and process design.
Alex Lowy is an internationally renowned teacher and business
writer specializing in the practice of leadership, critical thinking
and organizational high performance. He has led major
leadership development and strategic improvement initiatives
around the world at such organizations as Shell, CIBC, Fujitsu and
the Metropolitan Toronto Police Force.
He is an adjunct faculty member of the Schulich Executive
Education Centre at York University in Toronto, and is the
co-author of Digital Capital (Harvard Business School Press,
with Don Tapscott & David Ticoll), and The Power of the 2 x 2
Matrix (Jossey-Bass, with Phil Hood). His most recent book is No
Problem, a leadership guide to critical thinking.
He began his career as an educator, and spent ten years as
Director of Training & Development for the City of Toronto.
Following this, he joined Shell Canada where he helped to design
and launch a series of high performance work sites. In 1994 he
co-founded a think tank called The Alliance for Converging
Technologies with Don Tapscott and David Ticoll. As head of
research and then President of the firm, he helped build the
company to sixty consultants serving a global client list of over 30
major corporations.
Alex consults widely as a strategic advisor and educator, helping
organizations address major dilemmas in a systematic and
effective manner. His clients have included technology firms (HP,
IBM), banks (CIBC, BMO) resources companies (Shell) and
government (Ontario, City of Toronto, Metropolitan Toronto
Police Force). He writes extensively on the topic of strategy and
decision-making, with articles in such journals as Strategy &
Leadership, Business 2.0 and Group & Organization Studies. In
2003 Alex formed the Transcend Strategy Group.
Testimonials about Alex Lowy
Alex’s work here at the bank has helped thousands to
become much more effective leaders! Many thanks.
- Brian Morris
Senior Director, Talent Management & Executive
Resources, CIBC
Without a doubt, Alex’s work on leadership & critical
thinking is the most profound & practical I have seen.
- Mike Dover
Vice President, Syndicated Research, nGenera
Alex is a master problem solver. Read his books &
you’ll understand why!
- Don Tapscott
Author of “The Digital Economy”
KDU Management Development Centre - Strategic Leadership Series 2009
www.kmdc.com.my

KDU Management Development Centre (KMDC) is workforce transformation and learning solutions provider. KMDC
offers innovative learning solutions with emphasis on personal and professional growth for the individual, and
integrated management solutions for dynamic organizational change.
KMDC’s Executive Learning Network defines our holistic learning approach that is both practical and relevant to
business leaders and professionals, enhancing their capabilities through leading edge and high quality executive
education and professional development programmes. Our leaning network aims to bring professionals, client
organizations, partner learning providers and learning members together to promote lasting, rewarding and
satisfying learning experiences. Working closely with world-class universities, our cutting-edge programmes offer a
transformational experience that goes beyond the framework of theories alone.
Past Participants’ List of the KMDC Executive Series
Affin Merchant Bank Berhad
AmBank (M) Berhad
AmMerchant Bank Berhad
Asean Bankers Malaysia Berhad
Astro
Avon Cosmetic Sdn Bhd
Bank Negare Malaysia
Bumiputra-Commerce Bank Berhad
Bursa Malaysia
Citibank Berhad
CTRM Aero Composites Sdn Bhd
Daimler Chrysler Malaysia Sdn Bhd
DBS Bank Ltd
EON Bank Berhad
Exxonmobil Exploration & Prod. (M) Inc.
F&N (M) Sdn Bhd
Gamuda Berhad
Hong Leong Bank Berhad
HSBC Bank Berhad
Institut Bank-Bank Malaysia
Intel Corporation
Jerneh Insurance Berhad
Kimberly-Clark
Malaysia Debt Ventures Bhd
Maxis Mobile Sdn Bhd
Maybank Berhad
MMC Corporation Berhad
Motorola
OCBC Bank (M) Berhad
OCBC Bank of Singapore
Padiberas Nasional Berhad
Padini Holdings Berhad
Persatuan Insuran Am Malaysia
Petronas
Plus Expressways Berhad
Puncak Niaga (M) Sdn Bhd
Proton Holdings Berhad
Radicare (M) Sdn Bhd
Resorts World Berhad
Robert -Bosch
Sara Lee
SBB Mutual Berhad
Securities Industry Development Centre
Shell Malaysia Trading Sdn Bhd
Siemens Malaysia Sdn Bhd
Sime Darby Berhad
SME Bank
Southern Bank Berhad
Subang Jaya Medical Centre
Sunrise Berhad
Sunway Group
Telekom Malaysia
Tenaga Nasional Berhad
The Bank of Nova Scotia Berhad
Tradewinds Corporation Berhad
UMW Corporation Sdn Bhd - Oil & Gas Division
UMW Toyota Motor Sdn Bhd
United Overseas Bank (M) Sdn Bhd
Watson Wyatt (M) Sdn Bhd
WCT Engineering g Berhad
Alex Lowy’s Leadership Series 2009 Prices
* Early Bird Price (for registrations before 16 March 2009)
Seminar Title & Date Regular Price Early Bird Price
Critical Thinking &
Strategic Problem
Solving Skills for
Leaders
April 8 & 9, 2009
RM3500
per pax
RM3200
per pax
Kindly call for:
Group Pricing for 3 & 5 pax
Registrations from Partners
(MIA, MPH, CPA Australia Member’s Price)
RM3200 per pax
The Path to
Leadership Integrity
April 15 & 16, 2009
RM3500
per pax
RM3200
per pax
RM3200 per pax
Both Seminars
Special Package
RM6500
per pax
RM6000
per pax
RM6000 per pax
KDU Management Development Centre - Strategic Leadership Series 2009
www.kmdc.com.my

KDU MANAGEMENT DEVELOPMENT CENTRE
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Critical Thinking & Strategic
Problem Solving Skills for Leaders
April 8 & 9, 2009
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STRATEGIC LEADERSHIP
SERIES 2009
The Path to Leadership Integrity
“Think Like A Leader”
April 15 & 16, 2009
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All cancellations of registration must be made to KMDC in writing.
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less a 10% administrative charge will be given;
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Please send payment together with this form to:
KDU Management Development Centre Sdn Bhd (584539-D)
Level 8, Uptown 1, No. 1, Jalan SS21/58 Damansara Uptown, 47400 Petaling Jaya
Tel: 03-77123388 Fax: 03-77123366 Email: start@kmdc.com.my