How to submit a Port Request Response (WPRR)

How to submit a Wireless Port Request Response(WPRR) via Syniverse’s Fax Server
NSP = Wireless Carrier Using Syniverse’s Service Management Gateway (SMG) Porting Application
OSP = Wireless Fax Trading Partner (TP)
INITIAL SCENE:
1.Wireless Carrier that uses Syniverse’s SMG has submitted a Port In via the SMG for an OSP that is a
Wireless Fax Trading Partner (TP).
• NOTE: This is a Port In for the SMG TPand a Port Out for the Fax TP
2. Syniverse’s SMG identifies by OSP SPID that the message should be sent to a Wireless Fax TP.
Syniverse’s SMG sends it to the Syniverse Fax Server to be sent to the Fax Number of Record for the
Wireless Fax TP.
3. The Wireless Fax TP fills out a 1-page Wireless Port Request Response (WPRR) fax form.
4. The Wireless Fax TP faxes the WPRR to Syniverse’s Fax Server*
5. Syniverse’s Fax Server forwards the image to the Optical Character Reader for Forms application.
6. Syniverse Fax Repair Rep performs verification on the WPRR via OCRFF & “releases” to the SMG.
• Note: Verification is identified as the process of reviewing inbound fax responses and requests to
identify fax errors, then correcting these errors using OCRFF. Fax errors include questionable
characters that OCRFF cannot recognize on the fax image (for example, OCRFF is unsure if a
mark is a numeral “1” or a lower case letter "L")
7. The SMG sends the WPRR to the NSP in the regular manner.
The following screen prints illustrate the fields to fill out on a WPRR fax form, in order to pass the
Validations (business rules) in the Syniverse SMG porting application. Fields highlighted in yellow are
REQUIRED fields for the SMG.
This example shows a Single-Line Port Request Response.
NOTE: These instructions do NOT include information on how to pass Business Rules for specific
Syniverse Customers.
For example, “ABC Wireless” uses the Syniverse SMG Porting Application. ABC Wireless may require
fields that the Syniverse SMG does not.
For more detail on the fields listed below SEE ALSO:
Section 3.3.2 and 3.3.4 of the Wireless Intercarrier Communications (WICIS) 2.0.1 Document.
PAGE 1
Fields under GENERAL INFORMATION:
1. New Network SP: This is the SPID of the new carrier; they are Porting IN.
2. Old Local SP: This is the SPID of the Fax TP (They are Porting OUT)
3. Old Network SP: Should be same as OLSP (Field #2)
4. Request Number: Provided by the New Network SP on the WPR
5. Version ID: Will begin at “01” and increase by one for each WPR submitted for the same TN
6. Page Number: 01 of nn
7. Response Number: Fax TP can choose. For example “69243203051515” (OSP SPID and TN)
8. Version ID: Will begin at “01” and increase by one for each WPRR submitted for the same TN
9. Group Response Number: Optional
10. Response Type: Confirmation, Delay, Resolution Required (select appropriate response)
11. Time Zone: EDT (or EST, etc)
12. Confirmation Date: 10 16 2003
13. Confirmation Time: 11 15 X AM/PM (can not be in military time and must be two digits)
14. Due Date: 10 16 2003
15. Due Time: 07 35 X PM/AM - NOTE : Must be same as desired due date and time from WPR
16. Coordinate Hot Cut: Optional
17. Provider Contact Representative: The rep at the OSP that is responding to the port out.
18. Rep Telephone Number: Phone number of the rep at the OSP that is responding to the port out
19. Number Portability Quantity: Quantity of TN’s ported (usually one). Example: 00001
20. Delay Code: Not used on Confirmation response
21. Remarks: Optional on any WPRR response
22. Old Reseller Name: Optional
23. Line Number: Same as on WPR. Example: 00001
How to submit a Port Request Response (WPRR) via FAX 1-27-06BW.doc Page 1 of 3 Last Update – 01-27-2006
Elizabeth Woltmann – Syniverse Operations Center

24. Reason Code: Not used on Confirmation response
25. Reason Code Detail: Not used on Confirmation response
26. Ported Telephone Number: This is the TN that is being ported out. Example: 813-212-1234
Port Request Response via WPRR Fax Form – Page 1 (Form # 28891)
How to submit a Port Request Response (WPRR) via FAX 1-27-06BW.doc Page 2 of 3 Last Update – 01-27-2006
Elizabeth Woltmann – Syniverse Operations Center

Example of completed WPRR for a Port Out Confirmation response
* Syniverse Fax Server Phone Numbers
Syniverse maintains two sets of inbound fax lines. One is dedicated for the receipt of machine generated
or typed forms and the other is dedicated for the use of hand-written forms.
The following phone numbers can be used to reach Syniverse’s Production Fax Server (connected to
Syniverse’s Production SMG):
Syniverse Fax Server Phone Number for Machine-filled Forms = 813-739-6201
Syniverse Fax Server Phone Number for Hand-filled Forms= 813-739-6202
Syniverse WLNP E-Mail to respond to a port request: portresponse@syniverse.com
Syniverse WLNP E-Mail to request a port request: portrequest@syniverse.com
How to Contact Syniverse’s Fax Center
Phone Number: (888) 338-7678
E-mail Address: FaxCenterAnalysts@Syniverse.com
Fax Number: 813-739-6288 Note: This is not the phone number for the Syniverse Fax Server. Those
numbers are listed above.
Hours of Operation for Syniverse’s Fax Center
Monday-Friday: 8:00 a.m. – 6:00 p.m. EST
Saturday-Sunday: Closed
How to submit a Port Request Response (WPRR) via FAX 1-27-06BW.doc Page 3 of 3 Last Update – 01-27-2006
Elizabeth Woltmann – Syniverse Operations Center