2010-2011 ANNUAL REPORT - Concern

2010-2011 ANNUAL REPORT

CONCERN Governance
G. Thompson Bell, III
Glenn J. Hillegass
Paul D. Rieger, MSW
From the Board President
This has been a difficult time in the nonprofit sector, as it has been in most other
sectors of our economy. But what has sustained CONCERN through this tumultuous
time has been keeping the children, youth, and families we serve at the center of our
decision-making. We continue to be a client-driven organization. From our foster
parents to direct care staff to supervisory and administrative staff, the attitude continues
to be not how to get it done, but how well can we get it done.
We will miss Glenn Hillegass. It is Glenn’s 33 years of vision, dedication, and
compassion that has created the organization CONCERN is today and laid the
foundation for what it will be tomorrow. We can not thank Glenn enough for his service.
At the same time we welcome Paul Rieger, and the experience and personal strengths he
brings to the position of executive director. We are confident that, under his leadership,
the future is bright for CONCERN and those it serves.
From the Past Executive Director
It has been my honor and privilege to serve as CONCERN’s Executive Director since
1990 and, as one of the agency’s founders, to witness the growth and diversity of our
dynamic agency over the past 33 years. However change is inevitable in the life cycle
of any organization and I am confident that under the leadership of our new Executive
Director, Paul Rieger, CONCERN will continue to prosper. With careful planning
and purposeful communication, the transition of leadership has been very successful.
CONCERN has embraced the transition as a time of opportunity and not uncertainty.
None of CONCERN’s success would be possible without the dedication and resiliency
of our staff and foster parents, a committed Board of Directors, and the support of our
individual and corporate donors.
I will deeply miss the working relationships I have had the privilege of experiencing
during my career, but I am also looking forward to retirement and spending more time
with my wonderful wife JoAnn and our family. Best wishes to all of you.
From the Executive Director
I thank Glenn Hillegass for his tireless dedication to CONCERN for over three
decades. Under Glenn’s leadership CONCERN evolved into a resilient agency focused
on providing the highest quality services.
I am very humbled by the responsibility forwarded to me as CONCERN’s new
executive director. CONCERN is a mature agency with a proud mission backed by
a strong fiscal conscience. Together we will build upon this success by enhancing the
current operations and exploring new opportunities.
Board of Directors
Raymond J. Albert, Trooper (Retired), Pennsylvania State Police • G. Thompson Bell, III, Attorney and Partner, Stevens
& Lee, P.C. • William C. Cooperman, Administrator (Retired), Brandywine School District • Glenn J. Hillegass, Executive
Director (Retired), CONCERN • David W. Jay, MSW, LSW, Superintendent (Retired), Allentown State Hospital • Roger
N. Longenecker, MD, Physician (Retired), East Penn Medical Center • Stefanie E. Nester, CPA, Chief Financial Officer,
Clear Channel Airports • Paula M. Plageman, D Ed, LPC, NCC, Director of Counseling, Harrisburg Area Community
College, Lebanon Campus • Sandra L. Weidner, MD, Pediatrician and Partner, The Children’s Clinic of Wyomissing •
Nancy W. Weikert, MSW, ACSW, Associate Executive Director (Retired), CONCERN
Maryland Advisory Board
Marsnita Brew, Administrative Assistant, American Federation of Teachers • Richard Brown, Regional Director (Retired),
CONCERN • Beverly Goldstein, Caseworker (Retired),CONCERN • Kim Whetstone-Wilson, Pharmaceutical Sales
Representative, TEVA

About CONCERN
Where We Have Been
CONCERN is a private non-profit 501(c)(3) dynamic human services organization dedicated
to providing placement and treatment services to children and their families. Founded
in 1978, CONCERN began as a pioneer of intensive foster care, believing that children
placed into care should live in a traditional family setting in the community, rather than in a
residential or institutional setting. Since this time, CONCERN has been at the forefront of
innovative programs to meet the individual needs of the child.
Since 1978, CONCERN has served over 14,000 children and youth in placement services
including over 1,500 into adoptive families. Through 16 service sites throughout eastern
Pennsylvania and Maryland CONCERN offers a growing array of adoption, counseling,
foster care, and residential programs. Each day our placement services impact the lives of
over 400 children and youth. Each year our counseling services touch the lives of more than
3,000 individuals through a continuum of services.
Where We Are Going
In April 2011, CONCERN’s Executive Director Glenn Hillegass announced his retirement
after 21 very successful years. Glenn has been CONCERN’s steady hand, the consensus
builder who brings the ultimate “we not I” attitude, and the leader who leads by example
and constantly encourages others to not only speak their minds, but also to have open minds.
Glenn leaves a legacy of sound financial management, program and geographic expansion,
and, above all, the respect and admiration of his peers, colleagues, foster parents, and the
thousands of children who came through CONCERN under his watch.
Choosing the appropriate replacement for the role of Executive Director was a task not
taken lightly. We needed to find an individual who not only possessed the experience and
the expertise, but also the dedication to our core values in serving the
most vulnerable in our society and to lead CONCERN in the
ever-changing child welfare field and that person was Paul Rieger.
As CONCERN’s Director of Behavioral Health Services, Paul
comes to the position well qualified with his own track record
of success and ability to build a business. For the past 10
years, Paul has been able to take advantage of market
opportunities in previously underserved
areas of Pennsylvania as well as being
instrumental in creating new and unique
programs to serve those individuals.
It is with great sadness to say good-bye to
Glenn and with great pride
and anticipation that we
welcome Paul.
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Mission Statement
Through teamwork, cultural awareness and quality personalized services,
CONCERN promotes respect, self-worth and trust in individuals and fosters the
growth of healthy, responsible and productive community members.
Operating Principles
• Be impeccable with your word;
• Always do your best;
• Approach situations fairly and without pre-judging;
• Embrace conflict and disagreement as an opportunity to strengthen our relationships.
Leadership Statement
Leadership ... is a participative process in which everyone is a stakeholder and has the
opportunity as well as the responsibility to contribute to the success of the organization.
Agency Timeline
1978 • CONCERN – Professional Services for Children and Youth begins operations
with three foster families and eight children in care. Intensive Foster Care and
Traditional Foster Care programs are initiated in Fleetwood, Pennsylvania.
1979 • Community Life Skills program is initiated.
1981 • CONCERN opens its first regional office opens with the Susquehanna Regional
Office opening in Lewisburg, Pennsylvania.
• Special Needs Fund is initiated to enhance the quality of life of the children in
care.
1983 • CONCERN Treatment Unit for Boys (CTUB), funded by a grant from the
Pennsylvania Commission on Crime and Delinquency opens in Lehighton,
Pennsylvania.
1985 • Medical Foster Care program is initiated.
1986 • The Northeast Regional Office opens in Pittston, Pennsylvania (office later
moves to present location in Eynon, Pennsylvania).
1988 • CONCERN Treatment Unit for Boys opens in Coatesville, Pennsylvania.
• Lehigh Valley Regional Office opens in Bethlehem, Pennsylvania.
• CONCERN opens first regional office outside of Pennsylvania in Bladensburg,
Maryland (office later moves to present location in Lanham, Maryland).
• CONCERN Counseling Services becomes licensed as a provider of outpatient
mental health services by the Pennsylvania Department of Public Welfare’s
Office of Mental Health.

1989 • “Private Residential Program of the Year” is awarded from the Pennsylvania
Commission on Crime and Delinquency.
1991 • Name is changed to CONCERN - Professional Services for Children, Youth, and
Families to reflect our continued work with families.
1993 • Southeast Regional Office opens in Fort Washington, Pennsylvania (office later moves
to present location in Willow Grove, Pennsylvania).
1994 • Strategic planning process becomes formalized.
• Receives license for Behavioral Health Rehabilitative Services in Pennsylvania.
1998 • CONCERN’s Susquehanna Regional Office expands its service area and opens the Life
Skills Institute in Williamsport, Pennsylvania.
1999 • STAR (Supporting Teens After Release) Fund is initiated, providing assistance
to young adults when they “age-out” of the child welfare system.
2001 • CONCERN begins COMPADRES program, a foster care/mentoring program
serving the Latino community.
• The Foster/Adopt program begins to better facilitate adoptions for children
already in foster care.
2003 • Mother/Baby Foster Care Program is initiated.
2004 • The 10,000 th child is admitted into care.
2005 • CONCERN Counseling Services expands its service area and opens a service site in
Wellsboro, Pennsylvania.
• The CONCERN Fund is initiated to provide discretionary funding to meet new
program initiatives, capacity building and physical infrastructure needs.
2006 • CONCERN Counseling Services expands its service area and opens a service site in
Lewisburg, Pennsylvania.
2007 • Summer Therapeutic Activities Program (STAP) begins in Wellsboro, Pennsylvania.
2008 • Family Based Mental Health Services (FBMH) begins in Wellsboro, Pennsylvania.
2009 • Community Residential Rehabilitative Services (CRR) begins in Wyomissing,
Pennsylvania.
2010 • CONCERN Counseling Services begins Telephone Crisis Intervention Service in
Bradford and Sullivan Counties (Pennsylvania).
• CONCERN Counseling Services begins Partial Hospitalization Program in Mansfield,
Pennsylvania.
• CONCERN Counseling Services expands its service area and opens a service site in
Towanda, Pennsylvania.
2011 • CONCERN Counseling Services begins Tele-psychiatry program in Towanda,
Pennsylvania.
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Programs
Foster Care Services
Intensive Foster Care is a community-based program
for children and youth whose needs cannot be
met in their own families and therefore require
out-of-home placements. Children in this program
may exhibit significant behavioral problems,
and/or varying degrees of social or emotional
dysfunctions. CONCERN’s specially trained
foster parents create a family-like environment,
which improves the child’s opportunities for more
normalized daily living experiences.
Intermediate Foster Care provides out-of-home
placement services for children and youth
who generally do not require more intensive
interventions such as behavioral health services.
Medical Foster Care provides homes for children
with acute physical, emotional or mental
disabilities as an alternative to hospitalization
or institutionalization. CONCERN identifies
particular foster parents who are capable of
meeting the child’s special needs and who are
trained in the specific medical condition(s) of the
child. This program is referred to as Medically
Fragile Foster Care in the State of Maryland.
Mother/Baby Foster Care is designed to provide
support to an adolescent or expectant mother
in her efforts to develop a good parent/child
relationship, while focusing on the competencies of
parenting skills, child development, sexual safety,
and independent living. Mothers enrolled in this
program must establish a routine to address her
infant’s needs, provide stimulating development,
and educational activities for her infant, coordinate
and arrange medical care for the infant, establish
a budget to practice household management and
enroll in an educational program or be gainfully
employed.
Adoption/Permanency
Services
Foster/Adopt and Adoption programs are designed
to improve permanency outcomes for children
in foster care. As an adoption agency licensed by
the Pennsylvania Department of Public Welfare
and affiliated with the Statewide Adoption and
Permanency Network (SWAN) and the North
American Council on Adoptable Children
(NACAC), CONCERN is committed to helping
children find a permanent family they can call their
own. Services the department provides include
Child Profiles, Child Preparation Services, Child
Specific Recruitment Services, Placement Services,
Family Preparation and Profiles, and Finalization
Services. Our staff works with families who wish
to adopt their foster child or a child placed through
a kinship placement, as well as with families who
wish to be matched with a waiting child.
Residential
Services
Life Skills Programs,
including Community
Life Skills Residential
Program and Mentor
Foster Care are
programs targeted to
adjudicated, dependent
or delinquent youth
ages 16 to 21 who
have a demonstrated
difficulty functioning
within systems,
offering communitybased,
supervised
living arrangements.
These programs are
structured to help

youth learn and practice necessary basic living
skills and gradually assume the responsibility
associated with independent living. The program
stresses behavioral responsibility, personal
awareness, continuing basic academic education,
vocational exploration and employment, life skills
development and post-placement planning.
CONCERN Treatment Unit for Boys (CTUB) are
staff-secure, residential facilities for adolescent
males. The goal of this program is to change
the mindsets and behavior patterns of the youth
so they will be able to function appropriately
in society and will return to the community
as healthy, productive citizens. The program
provides daily opportunities for emotional,
social, educational, and physical growth. This
not only minimizes the likelihood of continued
negative behavior, but also prepares the youth for
responsible social living.
Counseling Services
Outpatient Counseling is provided on a confidential
outpatient basis to children and adults from the
community, as well as to clients in CONCERN’s
care. CONCERN Counseling Services is a licensed
psychiatric outpatient program, also offering
Employee Assistance Programs for large and small
businesses.
Behavioral Health Rehabilitative Services (BHRS)
is an individualized, collaborative approach with
the goal of maintaining the child in the home
and community whenever possible. Services
include psychiatric/psychological evaluations,
behavioral specialist consultation, mobile therapy,
therapeutic staff support, and case management
services.
Summer Therapeutic Activities Program (STAP)
is designed as an eight-week summer program
providing therapeutic and recreational activities
for children with emotional and behavioral
challenges, striving to improve their quality of life.
Through the use of age appropriate activities, the
program will encourage the development of social
skills, coping skills, problem solving and improved
self-esteem.
Family Based Mental Health Services (FBMH)
is designed for children, adolescents, and their
families. It is an intensive team-delivered service
provided in the home and community, designed to
integrate mental health treatment, family support
services and case management. The goal of FBMH
treatment is to help children and adolescents with
a serious mental illness remain with their family in
the community.
Community Residential Rehabilitation (CRR)
provides individualized community-based
treatment in a 24-hour day structured therapeutic
environment in a family setting. This program
is designed for individuals ages 5 – 18 who have
significant mental health issues and cannot be
maintained in their own homes. This program also
provides a variety of clinical, case management,
counseling, and educational services to support the
clients’ needs.
Telephone Crisis Intervention Service is a 24-hour a
day/seven day a week crisis intervention service
that is designed to improve or resolve precipitating
stress. Services are provided to adults, children,
adolescents and their families who exhibit acute
problems of disturbed thought, behavior, mood or
social relationships. This service provides rapid
response to crisis situations which threaten the
well-being of individuals and/or others.
Partial Hospitalization Program provides three
hours of planned treatment programming per
day in the form of group, individual and family
therapy, as well as psychiatric and psychological
services to clients in grades kindergarten through
sixth. An educational component of the program
is provided by the local school district and
CONCERN Counseling Services provides the
mental health treatment component. This program
allows an environment where children have an
opportunity to continue their regular education
placement, as well as receive appropriate mental
health services.
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CONCERN News
Ninth Annual Life Skills Seminar a Success
With “aging-out” of the foster care system looming, more than
40 young men and women attended the ninth annual Life Skills
Seminar on July 14, 2010, at Arcadia University in Glenside,
Pennsylvania. Sponsored through a grant from the Morgan
Stanley Foundation – Philadelphia Branch, teenage clients
from CONCERN’s Southeast Regional Office and CONCERN
Treatment Unit for Boys – Coatesville and Lehighton Campuses
attended.
This day-long event focused on the independent living and
educational needs of the teens by providing informative,
interesting and fun sessions for participants. Employment related
Mark Zumoff, television voice of the
Philadelphia 76ers, answers questions
during the Life Skills Seminar
sessions ranged from “Dressing for Success” during the job interview process to career opportunities in
the sciences, writing, the Peace Corps and the Armed Forces while educational related sessions included
financial planning and responsibility and a tour of the Arcadia Campus.
From Sandee Burns, CONCERN Director of Human Resources saying, “First impressions do count” to
Staff Sergeant Samantha Johnson of the United States Air Force stating, “While the benefits and travel
are great, the job can be dangerous and exciting as well,” everyone listened attentively and avidly asked
questions.
Callie Phillips, a former CONCERN client, spoke about the realities of being in foster care, but through
self-motivation, he has achieved his dream of going to college. Callie said, “Don’t stop in high school or
you will be selling yourself short.” While college and parties are fun, he emphasized that finishing his
education was his main goal because he did not want a life on the streets.
Marc Zumoff, the television voice of the Philadelphia 76ers, delivered an attention-getting and
inspirational keynote message. Mr. Zumoff stated, “I grew up a nothing and now look at what I am
doing. I had a dream. What is your dream? Whatever you want to do, it doesn’t come easy. You have to
believe in yourself. You have to dare to be different.” He emphasized hard work, always learning, meeting
everyone you could, opening your own doors, and as a result good things will happen.
Bucknell Students Support CONCERN
Students in the Management 101 program at Bucknell University, Lewisburg, PA combined education
and philanthropy recently by producing and selling BU tank tops as an educational business project.
Proceeds from the neon blue and orange tank tops will benefit CONCERN’s Susquehanna Valley
Regional Office. In addition to donating the funds to CONCERN, students collected gently used clothing
and toys for children in care and hosted a party for CONCERN clients.

CONCERN Honors Foster
Parents
The month of May is National Foster Care Month.
Each May CONCERN honors its foster parents at
each of our foster care sites through recognition
events. Foster parents play an integral part of
CONCERN as well as in the lives of the children in
their homes.
Foster parents are often underappreciated and a
simple thank you is simply not enough, so once a
year we set aside a day to honor their commitment to
children and youth.
With over 300 foster homes, CONCERN takes
much pride in its foster parents, the valuable work
they perform and the services they provide. These
recognition events provide staff and foster parents
the opportunity to step out of that professional
relationship, share a meal at a nice restaurant
or banquet hall, and simply enjoy one another’s
company.
We thank our foster parents for all they do for the
children who need them.
Family Realizes Dream
Just one week after finalizing the adoption of
their son, Alison and Michael Moyer told their
heartwarming story of expanding their family in
The Express Times’ “Non-Profit Spotlight” on
CONCERN.
As Alison stated in the article, “We only get a day
or two in a lifetime as incredible as the day we first
met Alex. Another of these incredible life-changing
moments is when we officially became a family - not
because we share the same genes, but because by
God’s design we share an unconditional love for one
another ... This is our dream come true!”
In addition to sharing the story of the Moyer’s
adoption, the article featured CONCERN’s
programs and services, including foster care,
adoption and counseling services.
CONCERN Training Goes
Online
Pam Berg, Training Administrator, has
been busy launching CONCERN’s on-line
training program. With the assistance of
Jane Zettlemoyer, Development Department
Assistant, current PowerPoint trainings have
been converted to a user-friendly format and
uploaded to CONCERN’s website (www.
concern4kids.org) to enable staff and foster
parents to complete many of their required
trainings on-line.
Training courses are located behind a password
protected page of CONCERN’s website and
can be accessed from the homepage by clicking
on the link to mandatory training. User name
and password can be obtained by contacting the
training representative.
At the end of the Specialized trainings, users
are required to complete a short quiz. A score
of 70% or higher must be achieved in order to
print a certificate. If the quiz is not passed, the
trainee is directed back to the beginning of the
training to review the information contained in
the training once again.
Currently most staff are obtaining the majority
of their training by this means. It allows
people to complete the training from their desk
without clerical assistance and enables some
supplemental staff the flexibility of being able to
complete trainings on their home computer.
As of late January, a number of Foster Parent
trainings were made available on CONCERN’s
website which enables foster parents to
complete some of their required trainings from
home. These trainings are accessible from any
computer that has internet access including dial
up connection.
Pam stated, “So far very few problems have been
reported and foster parents and staff seem to be
very pleased with this.”
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CONCERN Counseling Services Reorganization
CONCERN Counseling Services continues to
grow and diversify. At the beginning of 2011,
the CONCERN Counseling Services Program
underwent a reorganization. This reorganization
was planned to accommodate the growth and
diversity that Counseling Services has experienced
over the past several years.
The Counseling Services Program was divided
into two regions - Eastern Region and North
Central Region. The Eastern Region covers
services in Bethlehem, Wyomissing and Fleetwood,
Pennsylvania. The North Central Region covers
counseling services in Lewisburg, Wellsboro and
Towanda, Pennsylvania.
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CTUB - Lehighton Honored
CONCERN Treatment Unit for Boys – Lehighton Campus was recognized by Safe Kids Carbon County
during the group’s annual award and appreciation luncheon. During the ceremony, Carbon County
Commissioner Wayne Nothstein, who is a member of Safe Kids, presented the award to representatives
of CONCERN. “This group has always been there when we need help,” he said. “They are very
community oriented.”
Foster Care Client Speaks at Conference
Complan P., 18, a client with the Maryland Regional
Office, represented CONCERN youth at the 2010
Maryland System of Care Conference.
The conference addressed topics reflecting the
initiatives to improve the system of care for children,
youth and families. Workshops for youth included
understanding trauma, advocacy, understanding
Maryland government and the legislative process as
well as starting youth-run support groups.
Complan P., a senior in a Maryland high school’s
Visual Performing Arts Program, makes beautiful art
which has already been displayed in several galleries.
She plans to attend college next fall and ultimately
hopes to earn a Master’s degree.
Included in this reorganization was the creation of
four new positions. These include Eastern Region
Director, North Central Region Director, Office
Supervisor for the Eastern Region, and Office
Supervisor for the North Central Region positions.
In addition to the above office sites, services
are provided in many school districts across the
eastern half of the Commonwealth. The newly
implemented Community Residential Rehabilitation
Program is currently being operated from
Wyomissing, Wellsboro and the Northeast Regional
Offices. Other new developments include telepsychiatry
and crisis services at Towanda.
Information reprinted from the Times News
Complan P., center, a client with Maryland Regional Office,
poses with Maryland Regional Director Carrie Knebel, and
A. Kelly Golden, Caseworker.

You Are A Star
On June 24, 2011, the Southeast Regional Office hosted its first-ever “You Are A Star” event to
recognize and celebrate the recent year’s accomplishments of the children and youth in care. With
a room filled to capacity with approximately 70 guests, including clients, foster parents, staff,
volunteers, and county workers, there were cheers and even a few tears as the awards were presented.
With an emphasis on recognizing that each child has individual talents, awards were given in
the following categories: Achievement (for general achievement), Art, Attendance, Basketball,
Friendship, Leadership, Music, Wrestling, Sportsmanship, Scholar Athlete, and Stars of Excellence
(for outstanding general progress).
In addition, academic awards were presented for Academic Excellence, Honor Roll, Mathematics,
Elementary School, Middle School, and High School Stars for outstanding improvement and effort,
as well as Elementary School, Middle School, and High School Super Stars for those students who
displayed academic excellence.
The final group of awards went to the recent high school graduates and a CONCERN STAR
(Support Teens After Release) Fund award was presented as well. In all, 63 awards were presented to
51 individuals.
State Commission Selects CTUB Programs for Award
CONCERN Treatment Units for Boys (CTUB) - Coatesville and Lehighton Campuses were selected by
the Pennsylvania Commission on Crime and Delinquency and the National Center for Juvenile Justice
to receive technical assistance through the Quality Improvement Initiative (Qii) for “Evaluations” for the
upcoming fiscal year.
The Qii aims to help Pennsylvania providers assess how well their interventions match up with
recognized best practice standards and to identify areas where delivery of service can be improved. Only
40 providers were accepted from across the Commonwealth of Pennsylvania.
As part of the project, both CTUB sites will assemble Qii teams with representation from across the
organization, including administration, managers, line staff and clinical staff. All participants will
receive on-site training, and help provide assessments, develop and implement a quality improvement
plan, and review progress monthly. In addition, an independent assessment by the National Center for
Juvenile Justice will provide objective verification that the intervention aligns with the best practices of
an effective delinquency intervention.
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Business of CONCERN
CONCERN follows the virtues and principles of sound business practices.
Thanks to its extensive and highly inclusive yearly business planning and
budgeting process, CONCERN is prepared to meet the challenges in the everchanging
nonprofit social services environment.
CONCERN accounts for its funds in accordance with Generally
Accepted Accounting Principles (GAAP) and has an audit of its fiscal
operations completed annually by an independent certified accounting
firm in accordance with Generally Accepted Auditing Standards (GAAS).
CONCERN believes transparency is an important element in today’s
nonprofit environment and produces this annual report to the public to detail
the previous year’s activities.
CONCERN’s financial statements - audited financial statement as well as
Internal Revenue Service Form 990 - also are open for public inspection upon
request.
CONCERN is not solely a provider of social services to children,
youth and families. CONCERN is also a part of the economic
fabric in each of the communities we serve by creating and
maintaining jobs for local residents as well as purchasing goods
and services in these communities. CONCERN’s direct economic
impact typically exceeds $22 million per year while its indirect
economic impact typically exceeds $55 million per year. Simply,
CONCERN is committed to being a vital entity in the many
communities we serve and is proud of the local impact and positive
change our staff, foster parents, clients and residents bring to these
communities.

Economic Impact
The methodology used in completing CONCERN’s Local Economic Impact
Report is a basic Input-Output Model. The multiplier shown for use with this
study is a relatively conservative 2.5 times. This multiplier was derived from
various federal government economic impact studies. These studies used
varying multipliers based on region and spending categories.
For additional information on the methodology as well as specific site
information, please see the complete report, available by calling (610) 944-0445
or on CONCERN’s website, www.concern4kids.org.
TOTAL Local Economic Impact
Direct Spending Indirect Impact
Staff Wages $11,208,269 $28,020,673
Foster Parent Subsidies $ 4,460,966 $11,152,415
Goods and Services $ 4,923,945 $12,309,863
Payroll Taxes $ 1,342,042 $ 3,355,105
Property Taxes $ 57,588 $ 143,970
Total Economic Impact $21,992,810 $54,982,026
TOTAL Local Community Impact
Community Residents Employed 482
Community Foster Parents 466
Clients Served 3,788
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Geographic Scope
Location of a single CONCERN service site
Location of multiple CONCERN service sites
County of residence of CONCERN foster
parents and staff
Pennsylvania
Maryland

Statistics
Pennsylvania Children
and Youth Services 41%
CONCERN Counseling Services 32%
Maryland 12%
Pennsylvania Juvenile Probation 12%
Statewide Adoption Network 3%
Pennsylvania
Foster Care 29%
CONCERN Counseling Services 27%
Administrative Services 16%
CONCERN Treatment
Unit for Boys 12%
Maryland 10%
CONCERN Life Skills 4%
Statewide Adoption Network 2%
operating
revenues
operating
expenses
Fiscal Year 2010-2011
Days of Care
Intensive Foster Care 51,743
Foster Care Levels Program 18,399
Medical Foster Care 17,319
Maryland - Treatment Foster Care 17,233
Maryland - Medically Fragile 2,430
Maryland - Mother/Baby 2,759
CTUB 14,344
Traditional Foster Care 10,275
Intermediate Foster Care 6,060
Life Skills Program 7,433
Pennsylvania - Mother/Baby 1,444
Community Residential Rehabilitation 482
Total 149,921
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Affiliations
Placing Agencies
CONCERN performed its services during the 2010-2011 fiscal year through placements from the agencies listed.
County Offices of Children and
Youth Services (Pennsylvania)
Berks • Bradford • Bucks • Carbon • Centre
• Chester • Clinton • Columbia • Dauphin •
Delaware • Lackawanna • Lancaster • Lebanon
• Lehigh • Luzerne • Lycoming • Monroe •
Montgomery • Northampton • Northumberland •
Perry • Pike • Schuylkill • Snyder • Susquehanna
• Tioga • Union • Wayne • Wyoming • York
Offices of Mental Health/
Mental Retardation
(Pennsylvania)
Berks MH/MR • Service Access Management
Chambers of Commerce
Carbondale • Greater Hatboro • Greater Horsham
• Greater Reading and Industry • Greater
Susquehanna • Northeast Berks • Prince George’s
County • Wellsboro • Willow Grove
Financial, Consulting &
Insurance Services
Brown & Brown • Conrad Siegel Actuaries • The
Davison Group • Fulton Financial Corporation •
Parente Beard LLC • Wells Fargo Bank and
Wells Fargo Retirement Services
Legal Services
Stevens & Lee LLP
Licenses
Pennsylvania Department of Public Welfare
Office of Children, Youth, and Families • Office of Mental Health and Substance Abuse Services
Maryland Department of Human Resources
Countyn Offices of Juvenile
Probation (Pennsylvania)
Bucks • Chester • Dauphin • Delaware • Lancaster •
Lehigh • Montgomery • Montour • Perry • Pike •
Schuylkill • Tioga • Wyoming • York
Maryland Department of Human
Resources
Anne Arundel County • Baltimore City • Calvert
County • Charles County • Montgomery County •
Prince George’s County • St. Mary’s County
Maryland Department - Other
Maryland Department of Juvenile Services
Community Connections
Organizations
Berks County Television • Carbon County Inter Agency
Council • Children’s Coalition of the Lehigh Valley
• Delaware Valley Adoption Council • Foster Care
Coalition of Northeast PA • Greater Lehigh Valley
Foster Care Coalition • Maryland Association of
Resources for Family and Youth • North American
Council on Adoptable Children • Pennsylvania
Statewide Adoption and Permanency Network •
Pennsylvania Council of Chief Juvenile Probation
Officers • Pennsylvania Council of Children, Youth,
and Family Services • Pike county Interagency Council
• Tioga County Partnership for Community Health •
Wayne County Information Network

Strategic Planning
Since 1994 strategic planning has become an integral part of CONCERN’s planning process.
This process has been particularly important during these uncertain economic times. Each year
annual goals are set based upon established three to five year long-term goals. CONCERN
is committed to an inclusionary process where all members of the organization have the
opportunity to express input. For the 2010-2011 fiscal year six goal areas were identified. The
following are those areas, along with a representation of goals from each area that were achieved.
For more specific information on the strategic planning goals, visit CONCERN’s website at
www.concern4kids.org.
Corporate Planning
CONCERN will contract with an outside
consultant to develop a plan for electronic
archiving of agency files and integrate that plan
with agency operations and the FY 2012 business
planning process.
The Quality Assurance Committee will develop a
written internal audit procedure for CONCERN
foster care client and foster parent files.
Counseling Services
CONCERN will document and implement
research-based programming for autistic youth
in both in the Behavioral Health Rehabilitation
Services and Summer Therapeutic Activities
Program.
CONCERN will develop a comprehensive guide
to the private insurances currently accepted by
Counseling Services.
Development, Fundraising, and
Public Policy
CONCERN will seek to enhance employee giving
to include personal giving as well as develop a plan
for furthering CONCERN’s name recognition in
the community with community outreach efforts.
CONCERN will better promote ourselves as a
charity from within our individual sites by making
each service site more “CONCERN/charity/
child friendly” by enhancing the appearance in the
public areas in each of our sites.
Foster Care and Adoption
CONCERN will adopt a strengths based
approach in working with children and their
families; staff and resource families will be
trained to implement the approach.
CONCERN will partner with referring
counties to find innovative ways to access,
monitor and increase safety, stability and wellbeing
for children and youth while placed in
out-of-home care.
Maryland Programs
The Maryland regional Office will develop
and implement a program that will address the
needs of youth in transition to independence
utilizing the Ansell-Casey Life Skills
Assessment Tool.
The Maryland Regional Office will continue
to strive toward increased cultural competency,
both with staff and foster parents, to meet the
needs of the increasingly diverse referrals.
Residential Placement
Numerous state initiatives will require
continuous evaluation of residential program
needs. CONCERN will monitor these state
initiatives and create training opportunities for
our residential program staff.
CONCERN Residential Programs will
research and possibly implement program
alternatives.
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16
Youthful Achievements
CONCERN congratulates the many children
in care who are active in their schools and communities
and achieve personal and public goals.
The following is just a small representation of the
achievements of our youth:
Jayquan M., 14, received an Earth Day
Certificate for an exceptional contribution
to the Berks KidsPeace garden and being a
hardworking role model for others.
Christie B., 14, continues to volunteer at a
local nursing home and recently attended Camp
Courage.
Santo N., 8, received the Presidential Physical
Fitness Award.
Joshua P., 7, scored in the top three of his first
grade class on a math placement exam. Joshua’s
teachers have said he is doing an excellent job
and has transitioned well into his new school.
Joshua also was named Student of the Month
for October at the school.
Samantha H., 13, had the highest grade point
average in her class for the second year in a row.
Brittanie C., 11, recently received the Girl
Scout Bronze Award, the highest award that a
Junior Girl Scout can attain. The award required
many hours of community service, hours of
work toward different patches that are linked
to the service project, obtained her baby-sitting
certificate and also tackled the numerous other
tasks required to earn the award.
Kayla T., Keila G., Aleeshyah S. and Courtney
T. recently did some volunteer work with some
fellow CONCERN kids and staff at a local farm.
Jeremy T., 10, has been selected to participate
in his school’s Mathematics Engineering and
Science Achievement (MESA) Club. He will
participate in the activity group where the group
will be required to write and perform a short
stage performance.
William W., 10, recently started competing for Tae
Kwon Do and has received his yellow/white belt.
Amber L., 17, attended Regionals for Future
Business Leaders of America. She finished in third
place and will go on to participate in States.
Graduates
CONCERN had 25 clients successfully complete
their high school curriculum this year. We salute all
our graduates on ths achievement. a sampling of
our students:
• Brienna P. is joining the United States National
Guard and is attending basic training in South
Carolina.
• Jessica S. is attending Marywood University to
study art therapy.
• Steven R. is attending Prince George’s Community
College in the fall. Steven was awarded the Cardin
scholarship in recognition of his high school
achievements.
• Bryanna P. is attending Mansfield University to
pursue a degree in nursing.
• Cody S., Raul T., Justin B., Michael Y. and
Eric R. all received their GEDs at CONCERN
Treatment Unit for Boys – Coatesville Campus.
• Trever A., David S., Eric K., Steven K., Patrick
S., and Trevor P. were recognized at a graduation
ceremony held at the Community Life Skills
Program, administered through Susquehanna Valley
Regional Office.

Fund Development
Special Needs Fund Education $24,277.32
CONCERN’s Special Needs Fund is used to enhance
the quality of life of children in care by enabling them
to participate in many of the traditional experiences
of family and community life and to meet expenses of
unusual and extraordinary needs that are not covered
under traditional funding sources. Proceeds from
CONCERN’s fundraising activities, including direct
mail solicitations and special events, are placed into
CONCERN’s Special Needs Fund unless otherwise
specified.
Special Needs Fund Category Descriptions
Medical and Dental: expenses not covered under Medical Assistance or other medical insurance
Educational: Assisting in meeting educational needs and expenses not covered through the school
district.
Camp: experiencing the fulfillment of growth and change through a variety of camping experiences.
Lessons: providing for lessons in a variety of disciplines.
Recreation $13,892.00
Camp $10,864.90
Medical/Dental $ 7,826.68
Lessons $ 4,988.22
Personal Care Kits $ 1,971.14
Life Books $ 1,547.09
Other $ 6,223.33
Total $71,590.68
Recreation: providing for community oriented activities and hobbies the clients wish to pursue.
Life Books: not just scrapbooks or memory books, but books detailing and chronicling a client’s life
including information about birth parents, siblings, foster parents, caseworkers, religion, heritage,
academic achievement and much more.
Personal Care Kits: with clients often entering care with all of their possessions in a garbage bag, a
duffel bag filled with personal care items is given to the client to make for an easier transition into care.
Other: other meaningful expenses that do not fit into the other categories.
STAR (Supporting Teens After Release) Fund
Total Requests: 776
CONCERN is committed to the ideal that a lack of financial resources should not be a barrier
to young men and women and the goals they have set for themselves as they prepare to become
productive members of society. Since transitioning from childhood to the responsibilities of adulthood
is difficult enough without the additional burden of having little or no support systems in place, the
STAR (Supporting Teens After Release) Fund was established in 1999 to meet a variety of needs our
clients possess when they “age out” of the child welfare system and proceed to independent living.
These needs include continuing education and training, employment necessities and housing expenses.
During the current year, 11 STAR Fund requests were received and approved expending $6,233.18.
The CONCERN Fund
The CONCERN Fund is a discretionary fund giving CONCERN the flexibility to meet the rapidly
changing needs we encounter now as well as in the future. Funding could support CONCERN’s
capacity building abilities, meet physical infrastructure needs, as well as provide for program
development, facility expansion and renovation, and meet training and technology needs.
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18
Friends of CONCERN
All proceeds from CONCERN’s fundraising initiatives are placed into the Special Needs Fund, the STAR Fund, and/or the CONCERN
Fund. For a further description of these funds, please refer to page 17.
Golf Tournament
Corporate Sponsors: JAGCO, Inc.-
Premier Sponsor • ParenteBeard LLC-
Champion’s Brunch and Hospitality Hut
Sponsor • Highmark Blue Shield - Cocktail
Hour Sponsor • Carpenter Technology
Corp. - Special Prize Sponsor • Golf Ball
Sponsor - Sam and Nancy Codi • Conrad
Siegel Actuaries - Putting Contest Sponsor
• Haldeman Ford Lincoln Mercury of
Kutztown - Hole-In-One Sponsor • Boyd
and Tammy Kreglow - Hole-In-One
Sponsor
Special Prize Donors: Glenn J.
Hillegass • Rosemary F. Slegel • Carpenter
Technology, Inc.
Hole Sponsors: Mack Services Group
• Wells Fargo Institutional Retirement
and Trust • Boyer’s Food Markets, Inc. •
RJS Properties • Fulton Bank • Boyd &
Tammy Kreglow • Stevens & Lee LLP •
CONCERN’s Board of Directors• East
Penn Manufacturing Company, Inc. • Exide
Technologies • Scott & Stefanie Nester •
Aluminum Building Products, Inc. • Jack
Tibbetts & Nancy Weikert • Weaver’s Ace
Hardware/Douglassville Ace Hardware
• Gallicchio & Buchanan • Wyomissing
Woodworks, Jeff Banks • LANtek • SYSCO
Foodservices of Philadelphia • Rockland
Signs
Bid for Kids Silent Auction
Donors: Advanced Cleaning Solutions
• AirTran Airways • Baja Beach Tanning
Club • Bear Creek Mountain Resort •
Boscov’s Ala Carte Catering • Boscov’s
Travel Center • Buckingham Valley
Vineyards • Cabela’s • Charles Boyer
Jewelers • CONCERN’s Corporate Office
• Friends of CONCERN • GolfTec Lehigh
Valley • Green Pond Country Club • Mike
Korenich • Ozzy’s Family Fun Center •
Philadelphia Flyers • Philadelphia Museum
of Art • Pike Cafe • Pinnacle Ridge Winery
• Reading Royals • Safe and Sound Auto
• Sand Castle Winery • Barbara Shaw •
Southmoore Golf Course • Split Rock Resort
& Golf Club • UGI Home Services • Valley
Preferred Cycling Center • Viva • Willow
Street Pictures, Inc.
Photography Sponsor: Zettlemoyer’s
Digital Impressions
Additional Gifts: Eugene Durigan •
Mr. and Mrs. Paul Girolamo • Hatfield
• Stroehmann Bakery • Topton Family
Practice Associates

We recognize the following donors for their generous support of CONCERN during the past fiscal year (July
2010 - June 2011). Now, and in the future, these contributions give CONCERN the means to provide better
service to abused and neglected children and to families in need.
Ambassador
($1,000 and up)
Bucknell University
East Penn Manufacturing Co., Inc.
JAGCO, Inc.
Josh Early Candies
Kimmels Evangelical Free Church
Kohl’s
LV comm-Sec Inc.
Mrs. Rosemary McGuinness
Mr. & Mrs. Scott E. Nester
Turkey Hill
Nancy Weikert and Jack Tibbetts
Wells Fargo
Guardian
($500 to $999.99)
Business Computer Solutions, Inc.
Carpenter Technology
Mr. & Mrs. Sam Codi
Drinker Biddle & Realth, LLP
Mr. David E. Eidle
Mr. & Mrs. William Epes
Mr. & Mrs. Curtis Glass
Highmark Blue Shield
Mr. & Mrs. Glenn Hillegass
Mr. & Mrs. James Kasenga
Kutztown Optimist Club
Osram Sylvania Glass
ParenteBeard LLC
Mr. & Mrs. Melvin Tumlin
Dr. Sandra Weidner
Protector
($250 to $499.99)
A-1 Racing Products, Inc.
Becker’s St. Peter’s Lutheran Church
Beiter’s, Inc.
Mr. & Mrs. G. Thompson Bell, III
Ms. Heather Berger
Mr. & Mrs. Carroll J. Bitting
Bon-Ton, Selinsgrove
Bucknell University
Cartridges for Kids
Christ (Mertz) Evangelical
Kevin A. Erb
Mr. & Mrs. Terry Faul
Mr. & Mrs. Richard Ferguson
Mr. & Mrs. James Flannery
Mr. & Mrs. Jerre Gehris
Giant Food Stores
Mr. & Mrs. Paul Girolamo
Mr. & Mrs. Jeffrey Green
Ms. Susan Hageman
Mr. & Mrs. James Jones
Mike Korenich and Rose Slegel
LANtek
Lehighton Lions/Lioness Club
Mr. and Mrs. David Merkel
Mr. & Mrs. Robert Monath
Geoff Penske Buick - GMC
Dr. and Mrs. Basil Y. Scott
Mr. & Mrs. Arthur Silverman
Mr. Cody S. Smith
Donna Snyder
St. Peter’s Union Church
Mrs. Lucille Walter
Wells Fargo Institutional Retirement
and Trust
Willow Grove Mall
Mr. Peter D. Wolfe
Advocate ($100 to $249.99)
Mr. & Mrs. Tim Afflerbach
Mr. Craig Althouse
Aluminum Building Products, Inc.
Amazon.com
Mr. Nelson W. Babb, Jr.
Banks Construction
Dr. Kenneth L. Baumert
Mr. John L. Biesz
Blandon Lioness Club
Bon-Ton, Wyomissing
Mr. & Mrs. John Borchelt
Bowers Lions Club
Boyer’s Food Markets, Inc.
Dr. & Mrs. Colin Branton, DMD
Mr. Scott J. Brown
Mr. & Mrs. Kenneth R. Bull
CATV Service
Ms. Amelia J. Capotosta
Coverall Health Based Cleaning
David and Pamela Crissman
Mr. & Mrs. Wilbur Diefenderfer, Jr.
Mr. & Mrs. Paul Dombrosky
Mr. & Mrs. Anthony Dompkowski
Mr. & Mrs. James E. Donaghy
Mr. Eugene Durigan
Effective Graphic Solutions
Exide Technologies
Mr. & Mrs. Nelson D. Eyer
Mr. & Mrs. Robert Flicker
Mr. and Mrs. William J. Flynn
Mr. & Mrs. Anthony Fredericks
Friendly’s Restaurant, Shillington
Mr. & Mrs. George Fritz
Fulton Bank
Gallicchio & Buchanan
Mr. & Mrs. James Gearhart
Mr. & Mrs. Richard Haas
Ms. Bambi Harmon
Dr. Steven L. Heffner
Mr. & Mrs. Gerard Helinek
Mr. and Mrs. Carl D. Herbein
Mr. & Mrs. Barry Hess
Mr. & Mrs. William Hillanbrand
Mrs. Bonnie Ruth Hood
Houseworks By Ann
Ms. Mary Beth Hughes
Mr. & Mrs. Paul L. Keffer
Mr. & Mrs. Marlin Kerchner
Mr. & Mrs. Jack A. Knebel
Mr. & Mrs. Boyd A. Kreglow, CPA
Mr. & Mrs. Dennis Kuhns
Dave J. Kurtz
Lewisburg Lanes
Longswamp Lions Club
Mr. & Mrs. Robert Loose
Mack Services Group
Mr. and Mrs. Louis S. Martel, III
Dr. Bruce McClure
Dr. Teresa M. Mercurio
Ms. Linda Mertz
Mr. & Mrs. Charles R. Messner
Mr. & Mrs. Tom Mooney
Ms. Virginia W. Moyer
Mr. & Mrs. Anthony Muir
NALC Branch #2771
Mr. Ken Natoli
Network For Good
Orchard Pump and Supply Co.,
Mr. and Mrs. Raymon G. Osgood
Mrs. Mary V. Pendleton
Pennside Presbyterian Church
Ms. Brenda L. Pequignot
Ms. Monique Peters
Playworld Systems
Postal Carriers Union of Willow
Grove
Precision Flooring Enterprises
RJS Properties
Redner’s Markets, Inc.
Mr. Sidney Richard
Romar Auto Sales
Ms. Louise Roth
SYSCO Food Services of
Philadelphia
Ms. Helen Schellenberger
Randy Schlegel Family
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20
Mr. & Mrs. Donald Schlosser
Mr. & Mrs. Joseph Scornavacchi
Mr. Thomas Sewell and
Dr. Alice Sewell
Ms. Kimberly Seymour
The Mark Shanaman Family
Sheetz Incorporated
Michael S. Shuman, D.M.D., PC
Mr. & Mrs. Kevin Smith
Ms. Deborah Smith-Craine
Mr. & Mrs. James M. Snyder
Tenark and Teretha Spain
Ms. Ann Spangler
Mr. & Mrs. Floyd Stauffer
Stevens & Lee
Mrs. Nira Stichter
Topton Lions Club
Trinity Evangelical Lutheran
Church
Ms. Darlyn Unger
Ms. Cara Wagner
Warwick Wire & Cable, Inc.
Mr. Scott A. Wasilewski
Weaver’s Ace Hardware
Ms Sandra Wilson
Mr. Albert Wrigley
Wrigley’s Office Supply
Mr. & Mrs. Jeff Zettlemoyer
Mr. Floyd Zimmerman
Mr. & Mrs. Moses Zimmerman
Mr. & Mrs. David D. Zinkler
Zion Moselem Lutheran Church
Friend (under $100)
Advanced Cleaning Solutions LLC
Mr. Ray Albert
Alvernia University
Andre Farms
Anonymous
Ms. Florence Applebaum
Mrs. Jeanette Aulenbach
Ms. Frances Baker
Ms. Jean Beck
Dr. & Mrs. Ward Becker
Bennett Lehighton Dodge
Berks Surveying & Engineering,
Inc.
Bistro 614
Mr. & Mrs. Stephen Blefgen
Jonathon & Kathleen Bower
Mr. & Mrs. Kelly Boyer
Ms. Joyce Boyles
Ms. Lori Brauer
Ms. Rachel Burket
Mr. & Mrs. Jack Cantafio
Mr. & Mrs. Scott Care
Dr. Joseph J. Ciala and
Dr. Joanne Conlon
Cope Carpets
Ms. Monica J. Crespo
D. LaRosa Builders
Mr. & Mrs. Lewis Dake, Jr.
The Rev. & Mrs. Rudolph David
Mr. and Mrs. Harvey Demmy
Mr. & Mrs. Barry Diehl
Mr. John F. Dierolf, Jr.
Mr. and Mrs. Dennis Dietrich
Mr. & Mrs. Terry Drake
Mr. & Mrs. John Dreibelbis
Mr. & Mrs. Mark Dreibelbis
Mr. & Mrs. Francis Driscoll
Dryville Hotel
Mr. & Mrs. Herbert Dutt
Mr. Gary Eberly
Mr. & Mrs. Jacob G. Engle
Mr. & Mrs. Charles Fabian
Mr. & Mrs. Marc R. Filstein
Fiore’s Family Restaurant
Judy Fleck
Mr. & Mrs. Gary Fogel
Ms. Amy Folk
Doug and Rhonnie Fox
Ms. Juliee Franey
Ms. Grace A. Frantz
Mr. & Mrs. Jeff Fritch
Mr. & Mrs. Kenneth Fulmer
Ms. Quinn Garman
Mr. James B. Geiger
Mr. & Mrs. David Geiger
Mr. Frederick D. Gerhard
Glenn and Beverly Godshall
Mr. & Mrs. Evan Goodling
Goodsearch
Mr. Larry Greene
Donald and Ann Greth
Mr. Robert P. Grim
Grizzly Industrial, Inc.
Mr. and Mrs. Stanley John Gruska
Robert and Judith Hackman
Ms. JoAnn Hale
Hamburg Area High School
Hamburg Grange #2103
Ms. Karen Hauck
Mr. & Mrs. Paul Henry
Ms. Sylvia Herman
Mr. Jeff Herr
Mr. Marvin L. Higley
Mr. & Mrs. Jasper Ho
Mr. & Mrs. Daniel Hoch
Mr. & Mrs. Lester Hoch
Ms. Karen Hoffman
Hoss’s Steak and Sea House,
Shamokin Dam
Hoss’s Steak and Sea House,
Williamsport
Ms. Geraldine A. Houp
Mr. & Mrs. Jason and Tara Houser
Mr. & Mrs. John S. Huemmrich
Mr. Ted Hughes
Ms. Nancy Humes
Dr. and Mrs. William H. Jennings
Ms. Crystal Johnson
Mr. & Mrs. Douglas Jones
Mr. and Mrs. Randy Jones
Ms. Anna Katsarides
Mr. & Mrs. Tom Kauffman
Mr. & Mrs. Harold Kauffman
Mr. and Mrs. Steven A. Kauffman
John B. Kell
Ms. Charmaine Keller
Ms. Jayne Keller
Ms. Jean Kemp
Kerry Hertzog Auto Sales
Mrs. Teresa Kleinfelter
Mr. & Mrs. Phillip Kline
Mr. & Mrs. Richard Kohler
Ms. Cheri Kopycienski
Mr. and Mrs. Paul Kovnat
Mr. & Mrs. David Kristula
Mr. & Mrs. John Kuhns
Ms. Mae Kunkel
Mr. & Mrs. Paul Kunkel
Mr. & Mrs. David Kutz
Kutztown Glass & Mirror Service
L.D Andrews HVAC/R
C.D. Lance
Mr. & Mrs. Thomas F. Lessel
Lessel & Company, PC
Mr. Russell L. Leuck
Mr. Lloyd L. Levin
Dr. & Mrs. Roger Longenecker
Mr. Thomas Lopatofsky
Ms. Belinda L. Lynn
Mr. & Mrs. Christopher S. MacDonald
Ms. Lynn Macadangdang
Mrs. Phyllis C. Magill
Mr. & Mrs. David Manidis
Ms. Cathleen Marengo
Ms. Mary Ann Matthews
Mr. & Mrs. Frank Maurek
Mr. & Mrs. Robert P. McCarty
Mr. & Mrs. Timothy McGee
Mr. & Mrs. Thomas McGraw
Ms. Patricia McMahon
Mr. & Mrs. John Mehltretter
Mr. & Mrs. David Miller
Mr. & Mrs. Leroy Miller
Mr. Michael R. Moyer
Ms. Elizabeth Moylan
Mr. & Mrs. Thomas Murray
Ms. Marsha A. Muth
Ms. Mary Nagel

Nationwide Insurance & Financial
Services
North End Wanderers A.A.
Mr. & Mrs. Steve O’Neil
O’Neills Catering
The Open Door Gallery
Mr. & Mrs. Denis Pancoast
Mr. & Mrs. Alan Peifer
Pennsylvania Law Enforcement
Officers
Mrs. Jane Percival
Peter Brothers Meats
Mr. and Mrs. Robert A. Phillippi
Ms. Susan C. Phillips
Ms. Carol Pietruch
Mr. & Mrs. Joseph Plageman
Ms. Helen S. Powell
Mr. and Mrs. Richard A. Purcell
Kau Queeglay
Mr. Daryl S. Radcliffe
Ralph Elia’s Auto Body Shop
Reading Royals
Mr. & Mrs. Clinton Refsnyder, Jr.
Ms. Karen R. Reiss
Mr. & Mrs. Merrill Ressler
Dr. & Mrs. Mark S. Reuben
Mr. & Mrs. Thomas R. Riley
Tom and Lee Ritsick
Mr. & Mrs. Eldon Rohrbach, Jr.
Mr. Joseph D. Rosa
Ms. Barbara A. Rothermel
Mr. & Mrs. Larry Ruppert
Sam’s Club
Wayne and Lucille H. Schappell
Mr. & Mrs. Rick Schartel
Mr. & Mrs. Charles Scheirer
Mr. and Mrs. Robert A. Schlosser
Mr. & Mrs. Mitch Schueck
Mr. & Mrs. James Sellers
Mr. Stacy Shannon & Ms. Kim
Webster
Shirk Excavating
Mr. & Mrs. David Sokol
Mr. & Mrs. Gene Stees
Ms. Shelly Stichter
Straub Roofing and Concrete, Inc.
Mr. & Mrs. Gordon Straube
Dr. C. Burke & Patricia Swan
TSI Associates, Inc.
Mr. and Mrs. Steven W. Thomas
Topton Family Practice
United Document Destruction &
Storage
VIST Financial
Ms. Chris Vaccaro & Family
Mrs. Mohini Venkatesulu
Verizon Foundation
Village Butcher
Don and Karen Vymazal
Mr. & Mrs. David Wagaman
Mrs. Judy Wagaman
Mr. & Mrs. Richard Wagner
Mr. & Mrs. John Weaver
Mr. Warren C. Weidman
Wellness Options
Mr. & Mrs. Stan Wetzel
Ms. Denise Williams
Dr. & Mrs. Erwin Wolf
Mr. and Mrs. Robert T. Wright
Mr. & Mrs. Carl Wuchter
Ms. Cynthia K. Zinck
Federated Campaigns
Combined Federal Campaign –
Lancaster Area
Combined Federal Campaign -
Lycoming
Combined Federal Campaign of the
National Capital Area
Combined Federal Campaign -
N.E. PA Area
Combined Federal Campaign –
Philadelphia Area
United Way of the Capital Area
United Way of the Greater Lehigh
Valley
United Way of Southeastern PA
Grant Makers
Beneficial Foundation
Bray Family Foundation
Breidegam Family Foundation
Hatboro Federal Savings
Keystone Nazareth Charitable
Foundation
The Kistler -Tiffany Foundation
Reading Berks Auto Club Foundation
for Safety
C.W. & Marjorie J. Schrenk Family
Foundation
St. Mary Medical Center of Bucks
County
Wal-Mart, Exton
Wal-Mart, Clinton, MD
Wal-Mart, Laurel, Md.
Wal-Mart, Pittston
Wells Fargo Foundation
Willow Grove Community Services,
Inc.
The Willow Grove Foundation
In Kind Gifts
AAA East Penn
Acme, Bensalem
Acme, Levittown
Ms. Dyanne Adams
Ms. Ellen Adams
Air Products and Chemicals, Inc.
Ms. Tiffany Albert
Allegheny Evangelical Lutheran
Church
Alleghenyville Grange No. 2065
Alpha Gymnastics
Mr. Craig Althouse
Mr. and Mrs. John Althouse
The Anderson Children’s
Foundation, Inc.
Mr. and Mrs. Spiro Apostolou
Ms. Nancy Arnold
Arthritis & Joint Replacement
Center /Reading
Mr. and Mrs. Louie Augustine
Ron and Edith Austin
Ms. Jackie Azbill
Bachmann Industries, Inc.
Baja Beach Tanning Club
Ms. Jenn Banks
Ms. Heather Barrett
Margaret Barto
BBC Ingredient Sales Company
Mr. Thom Beaky
Mr. Sam Beam
Bear Creek Mountain Resort
Becker’s Parent/Teacher Store
Mr. & Mrs. G. Thompson Bell III
Ms. and Mrs. Douglas Bentz
Ms. Wendy Bergeman
Ms. Belinda Bergstresser
Ms. Jessica Bialck
Mr. and Mrs. Earl Blankenbiller
Ms. Michele Blood
Bonefish Grill
James and Elaine Bonfitto
Boscov’s Ala Carte Catering
Boscov’s Travel
Bounce U of Horsham
Mr. Danny Bower
Ms. Brenda Boyer
Ms. DeAnn Brandt
Herbert and Jean Breitegam
Ms. Bev Breniser
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22
Ms. Sandra Brewer
Mr. & Mrs. Gregory Brown
Ms. Nadine Brown and Friends
Mr. & Mrs. Richard Brown
Brown and Brown of Lehigh
Valley, Inc.
Buckingham Valley Vineyards
Mr. Bob Bukvics
Cabela’s - Hamburg, PA
Mr. Kevin Calabria
Ms. Lois Carl
Ms. Cindy Catagnus
Ms. Patti Chapnick
Charles Boyers Jewelers
Cheeseburger Paradise
Mr. Peter Choate
Mr. & Mrs. Dan Christ
Church of God by the Faith of
Philadelphia
Cinergi Salon/Spa
Ms. Kate Cirulli
Citadel Federal Credit Union
Ms. Eda Cofield
Ms. Sheree Combs
Ms. Patricia Conklin
Ms. Lauren Cooley
Crayola
Creco Family Chiropractic
Ms. Angela Crouse
The Crupi Family
CTCE Federal Credit Union
Mrs. Jennifer Dareneau
Ms. Eve Davis
Ms. Mary Lee Davis
Ms. Melissa Dean
Ms. Deb Deisher
Karen DeJarnett
Ms. Zena Delong
Mr. and Mrs. Steve Demchyk
Kris, Zachary and Jordan Dibler
The Diebolt Family
Mr. and Mrs. Todd Dietrich
Mr. Glenn Dobson
Mr. & rs. Anthony Dompkowski
Mr. and Mrs. Carl Dragonette
Durham Deli
Mr. and Mrs. Dan Eisenbooth
Ms. Susan Ellefson
Mr. and Mrs. Don Ellis
Kevin Erb
Shirley Eskey
Ms. Karen Esser
The Everlines Family
Exide Technologies
Ms. Jessica and Kelsey Fair
Mr. Brian Farrell
Ms. Jennifer Ferraro
The Steve Finke Family
Mr. & Mrs. Steve Fisher
Ms. Kathy Fitzpartick
Five Below
The Focht Family
Mr. Jeff Fox
Mr. Michael Frazier
Ms. Kim Fronina
Ms. Denise Ganster
Ms. Jessica Garcia
Mr. and Mrs. Don Gaskin
Ms. Elaine Gassert
Mr. Bob Gault
Gerome’s Sausage
Gertrude Hawk Chocolates
Giant Food Store, Bensalem
Giant Food Store, Fairless Hills
Giant Food Store, Levittown
Ms. Marybeth Gindle
Girl Scout Troop #7028
Girl Scout Troop #7062
Girl Scout Troop #7114
Girl Scout Troop #71335
Girl Scout Troop #7334
Girl Scout Troop #7335
Girl Scout Troop #7371
Girl Scout Troop #753
Girl Scout Troop #7597
Girl Scout Troop 71530
Ms. Jane Goetzman
GolfTec
Greco Family Chiropractic
Green Pond Country Club
Mark and Ruth Grounard
Mr. & Mrs. Martin Grounard
Ms. Suzanne Grounard
Mr. & Mrs. John Grube
Mr. & Mrs. John Grube and Family
Miriam Guldin
Ms. Nancy Hafer
Eric Haines Family
Mr. Art Hanebury
Hanover Engineering
Frank Hanson
Ms. Elizabeth Hassler
Hatfield Quality Meats
Ms. Ruth Hausen
Ms. Linda Hayes
Mr. & Mrs. John Healy III
Ms. Linda Heck
Mr. and Mrs. Michael Helmlinger
Mr. Tom Henefer
Ms. Gabrielle Henkel
Mr. David Henne
Ms. Sue Hepner
Mr. Jeff Herr
Mr. Earl Hertzog
Ken and Pat Hiester
Mr. & Mrs. Rod High
Mr. Jedd Hillegass
Ms. Andrea Hoffman
Mr. and Mrs. John Holton and Family
Mr. & Mrs. Brian Hope
Hovus
Ms. Mary Beth Hughes
Ms. Robin Hughes
Mr. and Mrs. Richard Huhn
Ms. Marisa Hunsicker
Huntingdon Valley Jr. Women’s Club
Ms. Kirsten Hyde
Jim’s Pretzels
Mr. and Mrs. Dewey Johnson
The Junior League of Reading, PA
Just Born
Ms. Carol Kane
Mr. and Mrs. Greg Karpeuk
Mr. Chris Keck
Ms. Ruth Keeler
Ms. Donna Keglovits
Charles and Bettie Kelchner
Ms. Eileen Kelly
Ms. Bella Kerr
Kinderworks Learning Center
Ms. Tracey King and Chris Carter
Mr. Dave Kissam
Ms. Jean Kline
Mr. & Mrs. Phillip Kline
Mr. & Mrs. Martin Knapp
Ms. Angie Knarr
Mr. & Mrs. Jack Knebel
The Koch Family
Mr. & Mrs. Richard Kohler
Ms. Sandy and Stacey Kohler
Mr. Greg Kokolus
Mr. Bob Kolonia Jr.
Ms. Cheri Kopycienski
Mike Korenich and Rose Slegel
Ms. Michele Kostival
Ms. Jessica Kranis
Ms. Ann Krasas
Mr. and Mrs. Jim Kreider
Ms. Rachael Kuhn
Ms. Marcie Kunkelman
Mr. Edward Labuda, Jr.
Mr. Edward Labuda, Sr.
Ms. Paola Lambert
Law Offices of Merow and Jacoby
Ms. Rhonda Lazarus
Lee’s Hoagie’s
Mr. and Mrs. Rich Lentz
Mr. & Mrs. Thomas Lessel
Ms. Ali Levan
Mrs. Janet Levan
Mr. Randy Light
Mr. Ray Lillie

Lions Basketball Boosters
Chris and Donna Littrell
Mr. & Mrs. Apollo Loose
Ms. Nicole Lorish
Mr. & Mrs. Thomas Loughry
Ms. Cheryl Lowry
Macaroni Grill
Ms. Valerie Maginnis
Ms. Ruth Malone
Ms. Brandi Marderness
Ms. Carol Markowitz
Mr. Thomas Marriot Jr.
The Martin Family
MBR Construction Service Inc.
Ms. Laluren McCarroll
Ms. Alexis McClain
Ms. Liz McCurley
Mr. and Mrs. Joseph McGee
Mr. & Mrs. Benjamin McGuckin
Mr. & Mrs. James Messner
Met Ed
Micro Molding, Inc.
Ms. Erma Miller
Ms. Rachel Miller
Jeff Miller Family
Ms. Katelyn Moll
Mom’s Club of Hamburg
Mom’s Club of Oley Valley
Mr. & Mrs. Robert Monath
Mr. & Mrs. Andrew Moretti
Cheryl Moyer
Mr. Michael Moyer
Ms. Lynne Muir
Murphy Jewelers
National Penn Bank
Ms. Amy Naugle
Ms. Joan O’Connor
Mr. & Mrs. Steve O’Neil
Ms. Colleen Ohlinger
Oley Women’s Club
Olive Garden, Langhorne
Olive Garden, Willow Grove
Outback Steakhouse, Bensalem
Mr. and Mrs. David Owen
Ozzy’s Sports Fun Center
Mr. Rich Pany
Mr. Bruce Parker
Mr. Anish Patel
Ms. Alison Patterson
Ms. Craig Peters
Philadelphia Museum of Art
Mr. and Mrs. Timothy Phillips
Piazza’s Bakery
The Pike Cafe
Mr. Chris Pinchak
Pinnacle Ridge Winery
Ms. Jen Pollack
PPL
Mr. & Mrs. Michael Pressimone
Quilts for Kids
Ms. Lindsay Radies
Mr. and Mrs. Rick Rauenzahn
Reading Royals
Michael Reagan
The Ream Family
Red Lobster
The Reese Family
Mr. & Mrs. Eliot Reimert
Richmond PTA
Ms. Norma Riegel
Dr. and Mrs. Alan Robertson
Ms. Malka Rosenberg
Ms. Sarah Rothermel
Mr. Richard Rovinski
Mr. and Mrs. John Rozetar
Ms. Mary Ryan
Safe and Sound Automotive, Inc.
Salvation Army
Joseph Samolewicz
Sand Castle Winery
Ms. Anne Santorelli
Mr. & Mrs. Neil Sassaman
Ms. Lisa Schaeffer
Mr. & Mrs. Michael Schaeffer
Ms. Jean Schell
Ms. Kiki Schlatterer
Ms. Kim Schwambach
Ms. Jackie Seibert
Ms. Maxine Seidel
Shady Maple Smorgasbord
Mr. and Mrs. Michael Sharer
Ms. Barbara Shaw
Ms. Joan Sher
Shop Rite Food Store
Mr. Jeff Skumin
SLHN
The Smeltz Family
Mr. Doug Smith
Ms. Jenna Smith
Ms. Virginia Guldin Soskin
Southmoore Golf Course
Ms. Elaine Spangler
Ms. Denise Spencer
Mr. and Mrs. Ryck Spengler
Split Rock in the Poconos
St. Paul’s Lutheran Church
The Stitt Family
Ms. Camille Stock
Mr. and Mrs. Emerson Strickler
The Strickler Family
Stroehmann’s Bakery
Ms. Amanda Stump
Ms. Mary Surgeoner
Surgical Institute of Reading
Mr. Joe Tamashasky
Teamsters Central PA
Ms. Christi Terefenko
Ms. Malika Thomas
The Thomas Family
Ms. Heather Thompson
Ms. Judie Thompson
The Thompson Family
Louella Tobias
Trinity Lutheran Church
Mr. & Mrs. Robert Troxel
Ms. Gladys Turner
UGI Heating & Cooling
Ms. Janice Urick
Ms. Heidi Valick
Valley Preferred Cycling Center
Mr. and Mrs. Joe Vassa
Mr. & Mrs. David Verrill
Viva
Ms. Marilyn Wademan
Ms. Denise Wagner
Ms. Emily Wagner
Wawa, Bristol
Wawa, Lansdale
Mr. Mike Weiner
Ms. Dana Wendt
Mr. and Mrs. Gordon Wenzel
Mr. & Mrs. Timothy West
Ms. Kim Whetstone-Wilson
Ms. Jody Williams
Willow Grove Methodist Church
Willow Street Pictures, Inc.
Ms. Susan Wilson
Ms. Beth Witman
Ms. Sharon Wolf
Ms. Melissa Wolfe
Mr. & Mrs. Dave Yourkawitch
Mr. & Mrs. Jeff Zettlemoyer
Zion Spies Lutheran Church
We have made every attempt to ensure the
accuracy of our donor list. If you discover an
error, please accept our apologies and notify
us at (610) 944-0445 so we may correct our
records.
23

24
Those who remember others as they remember our children in
need.
In Honor of
All God’s Children
Dedicated Staff of CONCERN
Alexander Moyer
Grace, David and Dominic Pressimone
Rachel E. Wolff
In Memory of
Joseph Capotosto
Craig Carey
Donald Lee Clark
Mildred Fisher
Dana L. Folk
Art Getz
Leona Groff
Lillian Gugino
Sandy Hobaugh
CONCERN 4 Kids Legacy Society
Eleanor Hubbell
Nils Johnson
Gary Keller
Barbara Lattemann
M.J. Leitheiser
Allen Bradford Magill
Mrs. Lucy Marino
George McGuinness
Ann and Frank Mercurio
Donald and Dianne Peters
Ken Segraves
Dorothy Silva
Donald Stichter
Margaret “Peg” Stolz
John and Lynn Tibbetts
Tommy Wallace
Stephen and Karl Walter
Marjorie Weiss
The CONCERN 4 Kids Legacy Society is to honor and recognize those individuals who have made
generous life gifts to CONCERN.
The most significant benefit of being a member of the CONCERN 4 Kids Legacy Society is you
have the opportunity to make not only a difference in the lives of children now, but also in the future.
To learn more about the CONCERN 4 Kids Legacy Society contact the Development Department
at CONCERN’s Corporate Office.
G. Thompson Bell, III
Jim and Beth Gdowik
Glenn and JoAnn Hillegass
Mike Korenich
Bob and Marilyn Monath
Art and Hope Silverman
Kevin Stichter
Nancy Weikert and Jack Tibbets
Jeff and Jane Zettlemoyer

Planned Giving
Planned Giving programs are designed to give individuals
the opportunity to make a gift that will create a legacy
for themselves, while at the same time allow a charitable
organization to continue its mission for many years to come.
Since planned gifts are given from a donor’s life assets rather
than through earned income, they require “planning” and are
often transmitted to a nonprofit organization through a legal
instrument such as a will or trust.
All of the following planned giving vehicles can have
significant income tax implications. Please note CONCERN
is not engaged in rendering legal or tax advisory service. For
advice and assistance in specific cases, services of an attorney,
accountant or other professional advisors should be obtained.
Bequests
A bequest for the benefit of CONCERN may
be included in the body of your will, or through
a codicil (an amendment to your will), or your
revocable living trust. Please use CONCERN’s
legal name of “CONCERN – Professional
Services for Children, Youth, and Families” when
naming CONCERN as a beneficiary. You also
may designate how your bequest should be used.
Gifts of Life Insurance
For those of even modest means, gifts of life
insurance policies are a way to make a substantial
legacy gift to CONCERN. Gifts of life insurance
can be made naming CONCERN as the irrevocable
owner of the policy. This option can literally cost
“pennies on the dollars” and provide a significant
donation to CONCERN, while allowing a donor
to make a substantially larger charitable gift than
would otherwise be possible.
Gifts of Retirement Plans
Using retirement plans such as IRAs and 401(k)
and 403(b) accounts can provide a meaningful
and lasting gift to CONCERN. Due to the
potentially harsh estate and income tax treatment
of retirement plan benefits, the cost of using
retirement plan accounts as a gifting vehicle can be
lower than using other types of property.
Gifts of Appreciated Securities
Stocks or shares in a mutual fund are donated
to CONCERN through our designated brokerage
account. Gifts of appreciated securities to
CONCERN are usually more advantageous than
giving cash. If a donor gives appreciated securities
held longer than one year, the donor can deduct
their full market value regardless of what the
donor originally paid for them, assuming the donor
itemizes on their tax return.
Outright Gifts of Tangible Personal
Property
Tangible personal property is broadly defined in
the tax code as any property, other than land or
buildings, which can be seen or touched. Examples
include works of art, antiques and collections such
as stamps, coins, sports memorabilia, etc. This
gifting option is often best for those where these
possessions are no longer intended for their use or
have become a burden to maintain or insure.
Gifts of Real Estate
Real estate including commercial or residential
property, rental or vacation properties, farmland, or
undeveloped land can reap significant tax benefits by
making planned gifts. First the donor identifies real
property to be donated, then CONCERN evaluates
the property to determine if it falls within its Gift
Acceptance Policy, and finally the donor has the
property appraised to establish its fair market value.
Life Income Gifts
Life income gifts, or gifts that permit a donor
to retain a benefit, can include a charitable gift
annuity, charitable remainder trust, charitable
remainder annuity trust, pooled income fund,
and charitable lead trust. The benefits can include
income payments for your life and the life of your
spouse (or someone else), should you choose. Due
to the complexity of these planned giving vehicles,
it is recommended that you consult with the services
of an attorney, accountant, or other professional
advisors.
For more information about these gift options or any of
CONCERN’s other fundraising activities, please contact
the Development Department at 610-944-0445 or
800-562-1427.

Foster Care and Adoption/Permanency Services
Greater Berks
One West Main Street
Fleetwood PA 19522-1350
(610) 944-0445
Fax (610) 944-1195
Southeast
49 Easton Road, Suite 202
Willow Grove PA 19090-3201
(215) 654-1963
Fax (215) 654-9749
CONCERN Treatment Unit
for Boys - Coatesville Campus
1225 West Lincoln Highway
Coatesville PA 19320-1858
(610) 384-8733
Fax (610) 380-1704
Greater Berks
22-24 North Franklin Street
Fleetwood PA 19522-1350
(610) 944-0445
Fax (610) 944-1196
Towanda
319 Main Street
Towanda, PA 18848-1805
(570) 268-3073
Fax (570) 268-3080
CONCERN SERVICE SITES
Lehigh Valley
90 South Commerce Way, Ste. 300
Bethlehem PA 18017-8611
(610) 691-8401
Fax (610) 691-0647
Susquehanna Valley
60 North Eighth Street
Lewisburg PA 17837-1446
(570) 523-1297
Fax (570) 524-4752
Maryland
10003 Derekwood Lane, Ste. 200
Lanham MD 20706-6314
(301) 429-2370
Fax (301) 429-2374
(adoption/permanency services not currently offered)
Residential Services
CONCERN Treatment Unit
for Boys - Lehighton Campus
560 Country Club Road
Lehighton, PA 18235-9740
(570) 386-2990
Fax (570) 386-5125
Counseling Services
Lehigh Valley
90 South Commerce Way, Ste. 300
Bethlehem PA 18017-8611
(610) 691-8401
Fax (610) 691-0647
Wellsboro
62 Plaza Lane
Wellsboro PA 16901-1766
(570) 724-7142
Fax (570) 724-6771
Northeast
829 Scranton-Carbondale Highway
Eynon PA 18403-1020
(570) 876-3800
Fax (570) 876-5726
Wellsboro
62 Plaza Lane
Wellsboro PA 16901-1766
(570) 724-7142
Fax (570) 724-6771
Life Skills Institute
228 Russell Avenue
Williamsport PA 17701-3824
(570) 326-6425
Fax (570) 326-6535
Susquehanna Valley
434 Market Street, Suite 205
Lewisburg PA 17837-1493
(570) 522-0990
Fax (570) 522-0971
Wyomissing
1120-C Hobart Avenue
Wyomissing PA 19610-2063
(610) 371-8035
Fax (610) 685-2679
Corporate Office • One West Main Street • Fleetwood PA 19522-1350
(610) 944-0445 • Fax (610) 944-8834
www.concern4kids.org