ma - ISS International Business School of Service Management
ma - ISS International Business School of Service Management
ma - ISS International Business School of Service Management
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Daniela Sembol, Sixt AG, <strong>ISS</strong>-Absolventin 2012<br />
InternatIonal MarKetInG, SaleS and relatIonSHIP ManaGeMent<br />
M.A.<br />
MaSter <strong>of</strong> artS (M.a.) InternatIonal MarKetInG,<br />
SaleS and relatIonSHIP ManaGeMent<br />
PoStGraduate buSIneSS deGree In enGlISH (dual or Part-tIMe)<br />
unIverSIty <strong>of</strong> aPPlIed ScIenceS for ManaGeMent and buSIneSS develoPMent<br />
State-recoGnISed and fIbaa-accredIted<br />
State-recognised<br />
business school<br />
www.iss-hamburg.de<br />
M.a. Mba<br />
b.a.<br />
acadeMy<br />
conSultInG<br />
reSearcH<br />
excellence
M.A. InternAtIOnAl MArketInG, SAleS AnD relAtIOnSHIP MAnAGeMent<br />
Develop your company and career with an <strong>ISS</strong> Master‘s Degree.<br />
Over the last thirty years, the service sector has become the largest sector <strong>of</strong> economy in<br />
the Western World and also its fastest-growing sector.<br />
Being acutely aware <strong>of</strong> the fact that <strong>ma</strong>rketing and sales constitute a considerable element<br />
in today‘s service economy, the <strong>ISS</strong> Hamburg created a study programme that not<br />
only deals with sales, product and services <strong>ma</strong>rketing, but also integrates relationship<br />
<strong>ma</strong>nagement, another distinct feature for stabilising and securing sales figures and customer<br />
loyalty on a long-term basis.<br />
the M.A. “<strong>International</strong> Marketing, Sales and<br />
relationship <strong>Management</strong>”<br />
- Qualifies experts and executives in a competent, application-oriented way for<br />
successful international <strong>ma</strong>rketing activities.<br />
- Aims at the development and commercialisation <strong>of</strong> products and services<br />
according to the specific needs <strong>of</strong> the targeted countries.<br />
- Provides relevant know-how in brand <strong>ma</strong>rketing and sales <strong>ma</strong>nagement to<br />
promote brands and ensure their value proposition on a worldwide scale.<br />
- Is based on current research and best practices from leading service providers.<br />
Applicable knowledge and expertise throughout your career<br />
Graduates are qualified for working for international companies with a worldwide operation<br />
span as well as implementing international <strong>ma</strong>rketing, sales and services strategies<br />
in companies operating in a specific country/<strong>ma</strong>rket.<br />
Curriculum: <strong>ISS</strong> study blocks in Hamburg (DE) / optional Karlstad (SE), Dublin (IE), New Delhi (IN) or Columbus (US)<br />
Marketing, <strong>Service</strong>s<br />
and Relationship<br />
<strong>International</strong> Marketing Research<br />
Global Marketing and Sales Strategy<br />
Brand, Product- and<br />
<strong>Service</strong>s <strong>Management</strong><br />
Sales Distribution and Pricing<br />
Promotion<br />
Value Chain <strong>Management</strong><br />
Controlling and Quality <strong>Management</strong><br />
<strong>Business</strong> Partners:<br />
<strong>International</strong> <strong>Business</strong><br />
<strong>Management</strong> and Skills<br />
Global Economics<br />
<strong>Business</strong> Development<br />
<strong>Service</strong> Orientation and Culture<br />
for Corporations<br />
Leadership and <strong>Management</strong><br />
<strong>International</strong> <strong>Business</strong> Behaviour<br />
Driving Perfor<strong>ma</strong>nce in<br />
Marketing and Sales<br />
Pr<strong>of</strong>. Dr. Odd Gisholt<br />
President <strong>ISS</strong> Hamburg<br />
»Marketing is <strong>ma</strong>rket-oriented leadership<br />
– and <strong>ma</strong>rketing is about value<br />
creation for the customer. Building<br />
and enhancing the customer relationship<br />
are core competencies for<br />
each company’s success.«<br />
Sales, <strong>Service</strong><br />
and Relationship<br />
Sales and <strong>Service</strong> Strategy<br />
Global Account and<br />
Customer Relationship <strong>Management</strong><br />
Integrated Market and Customer<br />
<strong>Management</strong><br />
Customer Touch Point <strong>Management</strong>
GenerAl BUSIneSS SkIllS – FlexIBle StrUCtUre – SPeCIAlISeD knOWleDGe<br />
With the M.A. programme “<strong>International</strong> Marketing, Sales and Relationship <strong>Management</strong>”<br />
the <strong>ISS</strong> Hamburg assists companies and enterprises in staying competitive in national<br />
and international <strong>ma</strong>rkets through corporate development with qualified specialists,<br />
executives and leaders.<br />
<strong>Business</strong> or non-business academic background<br />
The M.A. programme <strong>of</strong>fers a solid foundation <strong>of</strong> general business knowledge to people<br />
from a multitude <strong>of</strong> industries and prior academic backgrounds (e.g. industry or services<br />
business). In addition, it gives graduates who wish to broaden their knowledge and to<br />
enhance their personal competencies the chance to specialise in the fields <strong>of</strong> <strong>ma</strong>rketing,<br />
sales and relationship <strong>ma</strong>nagement.<br />
Choosing between two study options<br />
The postgraduate programme is available on a dual and on a part-time basis (both 120<br />
ECTS credits). The latter one is designed for 32 months and includes practical work project,<br />
while the “Dual Master” with a study-integrated traineeship in Ger<strong>ma</strong>ny or a country<br />
abroad is completed within 24 months.<br />
Blended learning approach - room for individual priorities<br />
Postgraduate core modules and elective specialisations at <strong>ISS</strong> are taught during on-campus<br />
study phases, which are each preceded and succeeded by <strong>ma</strong>ndatory webinar sessions.<br />
The efficient programme structure <strong>of</strong> just 2 on-campus study blocks <strong>of</strong> 6-8 days per<br />
semester allows students to spend more practical time with their employers.<br />
<strong>ISS</strong> modules are not designed to take place in a consecutive order. Hence the students<br />
can set up an individual study schedule according to their personal needs.<br />
Module: Webinar I On-campus lecture Webinar II<br />
<strong>International</strong> focus<br />
The Master‘s programme has an explicit international focus aiming to impart skills for<br />
international <strong>ma</strong>rketing and sales <strong>ma</strong>nagement, which qualify graduates for technical<br />
and <strong>ma</strong>nagerial positions in multinational companies.<br />
Advantages for companies<br />
– Employees with the necessary know-how and skills<br />
to develop holistic solutions for customers<br />
– Interdisciplinary insights into business processes<br />
– Interrelated understanding <strong>of</strong> product and services<br />
<strong>ma</strong>rketing, and sales and service execution for global<br />
brand <strong>ma</strong>nagement<br />
– Country-specific <strong>ma</strong>rketing, sales and service concepts<br />
– Competitive advantage through the combination <strong>of</strong><br />
service, <strong>ma</strong>rketing and sales<br />
– Graduates with relevant practical experience<br />
– Knowledge transfer from student and research projects<br />
– Successful tool to improve employee retention/loyalty<br />
Benefits for students<br />
Pr<strong>of</strong>. Dr. Bo edvardsson<br />
karlstad University, Sweden<br />
(<strong>ISS</strong> Partner University)<br />
– Holistic understanding <strong>of</strong> customer de<strong>ma</strong>nds and<br />
<strong>ma</strong>rkets, products and services, s<strong>of</strong>tware and systems<br />
– Multitude <strong>of</strong> industries and academic backgrounds<br />
– Various different elective specialisations<br />
– Practical experience through traineeship and project work<br />
– Personal development through skills training<br />
– Individual student advisory service and support<br />
– Intense mentoring during the composition <strong>of</strong> the<br />
Master‘s Thesis<br />
– Long-established international networks<br />
»In a globalised world we need to<br />
concentrate on the “new” product <strong>of</strong><br />
hardware, s<strong>of</strong>tware and service in the<br />
solution business with regard to our<br />
clients.«<br />
Brand Promise<br />
Marketing<br />
Customer<br />
<strong>Business</strong> Models<br />
Brand Fulfilment<br />
Sales Channels <strong>Service</strong><br />
triangle: Focus M.A. <strong>International</strong> Marketing,<br />
Sales and relationship <strong>Management</strong><br />
– Excellent pr<strong>of</strong>essional perspectives on the labour <strong>ma</strong>rket
<strong>ISS</strong> Hamburg - University <strong>of</strong> Applied Sciences for<br />
<strong>Management</strong> and <strong>Business</strong> Development<br />
The <strong>ISS</strong> Hamburg is a state-recognised, private university <strong>of</strong> applied<br />
sciences, which runs <strong>of</strong>ficially accredited B.A., M.A. and MBA<br />
programmes, pursues international research activities and excels<br />
in corporate development programmes. <strong>ISS</strong> Hamburg distinguishes<br />
itself from other business schools by its special focus on the<br />
field <strong>of</strong> service <strong>ma</strong>nagement, its thorough application-oriented<br />
and innovative teaching methods as well as its genuine international<br />
approach.<br />
The <strong>ISS</strong> Hamburg <strong>of</strong>fers a unique study structure for all its programmes<br />
with flexible entrance dates, the possibility to commence<br />
and combine study modules according to individual needs<br />
and interests, a combination <strong>of</strong> webinars and on-campus study<br />
time as well as personal student advisory services and support.<br />
Why <strong>ISS</strong> Hamburg?<br />
- Dual Master (24 month): parallel M.A. and traineeship programme<br />
- Part-time option (32 months): work full-time, study part-time<br />
- Renown experience in how to drive business with services since 1988<br />
- Understanding <strong>of</strong> customers’ opportunities and challenges<br />
- Delivering business solutions to meet customer de<strong>ma</strong>nds<br />
- Innovation with new business models<br />
- Compact study structure for every time budget<br />
- Interdisciplinary qualifications: business administration, economics,<br />
engineering, business infor<strong>ma</strong>tics, communication skills<br />
- All modules taught by academics with relevant pr<strong>of</strong>essional experience<br />
- Access to latest research and analysis <strong>of</strong> case studies and project works<br />
- Range <strong>of</strong> scholarships opportunities for all academic programmes<br />
- <strong>International</strong> network <strong>of</strong> over 200 companies worldwide<br />
- Central location in Hamburg – “Ger<strong>ma</strong>ny’s most beautiful city”<br />
- Possibility to complete study modules in international locations<br />
Contact<br />
<strong>ISS</strong> <strong>International</strong> <strong>Business</strong> <strong>School</strong> <strong>of</strong> <strong>Service</strong> <strong>Management</strong><br />
Hans-Henny-Jahnn-Weg 9, 22085 Hamburg (DE)<br />
Tel.: +49 40 53 69 91 -55<br />
Fax: +49 40 53 69 91 -66<br />
www.iss-hamburg.de<br />
contact@iss-hamburg.de<br />
www.facebook.com/<strong>ISS</strong>.Hamburg<br />
STUDy SMART - STUDy SERVICE<br />
Waterfront view on <strong>ISS</strong> campus centrally located in Hamburg<br />
– Ger<strong>ma</strong>ny’s second largest city with 1.8 million inhabitants.<br />
Officially approved<br />
<strong>ISS</strong> Hamburg is a state-recognised university <strong>of</strong><br />
applied sciences for <strong>ma</strong>nagement and business<br />
development by the Free and the Hanseatic<br />
City <strong>of</strong> Hamburg since 2007, focusing on research-based,<br />
application-oriented learning, consulting and corporate<br />
programmes.<br />
AFSMI-zertifiziert:<br />
FIBAA-accredited<br />
Alle Absolventen des Studiengangs B.A.<br />
All B.A., M.A. <strong>Service</strong> and MBA <strong>Management</strong> programmes erhalten at <strong>ISS</strong><br />
Hamburg are ein accredited Zertifikat der by Association<br />
the Foundation<br />
for <strong>International</strong> for <strong>Service</strong> <strong>Business</strong> <strong>Management</strong> Administration<br />
Accreditation. <strong>International</strong>, According to dem FIBAA, führenden <strong>ISS</strong> programmes exceeded<br />
quality internationalen requirements Verband in the following für industrielles criteria:<br />
facilities, care <strong>Service</strong> <strong>of</strong> participants, <strong>Management</strong>. employability and internationality<br />
<strong>of</strong> lecturers.<br />
<strong>Business</strong> trainings and seminars<br />
STATE RECOGNISED<br />
I S S H A M B U R G<br />
Accredited<br />
Besides academic study programmes,<br />
<strong>ISS</strong> Hamburg <strong>of</strong>fers certified further trainings, intensive<br />
seminars and application-oriented courses to specialists,<br />
<strong>ma</strong>nagers and executives. For open seminars and<br />
customised corporate programmes in service, <strong>ma</strong>rketing<br />
and sales please contact the <strong>ISS</strong> <strong>Service</strong>Academy:<br />
Tel.: +49 40 53 69 91 -39 • academy@iss-hamburg.de<br />
Status: October 2012. Alterations possible
Study programme infor<strong>ma</strong>tion<br />
MASTER OF ARTS (M.A.)<br />
INTERNATIONAL MARKETING, SALES AND<br />
RELATIONSHIP MANAGEMENT (12 0 ECTS)<br />
INTERNATIONAL MANAGEMENT AND<br />
SERVICE OPERATIONS (12 0 ECTS)<br />
Dual (incl. traineeship) / part- time (work & study)<br />
Start: Entry is possible every 3 months<br />
Last update: October 2012 (alterations possible)<br />
<strong>ISS</strong> <strong>International</strong> <strong>Business</strong> <strong>School</strong> <strong>of</strong> <strong>Service</strong> <strong>Management</strong><br />
University <strong>of</strong> Applied Sciences for <strong>Management</strong> and <strong>Business</strong> Development<br />
www.iss-hamburg.de � contact@iss-hamburg.de � www.facebook.com/<strong>ISS</strong>.Hamburg
1 Overview – M.A. <strong>International</strong> Marketing, Sales and Relationship <strong>Management</strong> (IMS)<br />
Title Master <strong>of</strong> Arts (M.A.) <strong>International</strong> Marketing, Sales and<br />
Relationship <strong>Management</strong><br />
Target group � Students: Graduates, pr<strong>of</strong>essionals and experts aiming to enhance their<br />
business competencies focusing on Marketing, Sales and Relationship<br />
<strong>Management</strong> as a core business or driver for corporate development.<br />
� Industries: Technical/Industrial <strong>Service</strong>, Facility <strong>Management</strong>,<br />
Maintenance, Media, IT, Gaming, Customer <strong>Service</strong>, Medical Technology,<br />
Commerce, Renewable Energies, Hospitality, Aviation, Consumer Goods,<br />
FMCG, Sports, Event and Health <strong>Management</strong><br />
Programme start Entry is possible every 3 months (next start September)<br />
Tuition language English<br />
Mode <strong>of</strong> study � Dual Master (paid traineeship in one or more companies in Ger<strong>ma</strong>ny or a<br />
country abroad)<br />
� Part-time (work and study, berufsbegleitend)<br />
Duration/ECTS � Dual Master: 24 months / 4 semesters / 120 ECTS<br />
� Part-time: 32 months / 6 semesters / 120 ECTS<br />
Study fees Dual Master: EUR 18,000 / EUR 4,500 per semester / EUR 770 per month<br />
Part-time: EUR 19,360 / EUR 3,227 per semester / EUR 620 per month<br />
Admission fee: EUR 280 / scholarships available (see page 4)<br />
Admission<br />
requirements<br />
Page 2<br />
� Accredited Diplo<strong>ma</strong>, Master’s or Bachelor’s degree (min. 180 ECTS)*<br />
* Minimum <strong>of</strong> 300 ECTS is required for the M.A. title.<br />
� Passing <strong>ISS</strong> assessments (written test / admission interview)<br />
� TOEFL minimum score 80 (internet-based), equivalent certificate or<br />
achievement demonstrating the applicant’s fluency in English<br />
On-campus lectures 2 study blocks <strong>of</strong> 6-8 days per semester; 1 study block = 2 modules -> total <strong>of</strong><br />
20 modules including study-integrated traineeship (dual) or project work<br />
(part-time) and Master’s Thesis<br />
Attendance days On-campus (present at <strong>ISS</strong>): total <strong>of</strong> 46 working days and 17 Saturdays<br />
Online (webinar sessions): total <strong>of</strong> 36 Saturdays in 24/32 months<br />
Place <strong>of</strong> study Hamburg (Ger<strong>ma</strong>ny) / optional: Vienna (Austria), Karlstad (Sweden),<br />
Dublin (Ireland) and New Delhi (India)<br />
Study programme<br />
(Modules 1-20)<br />
(1) <strong>International</strong> Marketing Research<br />
(2) Global Marketing and Sales Strategy<br />
(3) Brand, Product and <strong>Service</strong> <strong>Management</strong><br />
(4) Sales Distribution and Pricing<br />
(5) Promotion<br />
(6) Customer Touch Point <strong>Management</strong><br />
(7) Value Chain <strong>Management</strong><br />
(8) Controlling and Quality <strong>Management</strong><br />
(9) Global Economics<br />
(10) <strong>Business</strong> Development<br />
(11) <strong>Service</strong> Orientation and Culture for Corporations<br />
(12) Leadership and <strong>Management</strong><br />
(13) <strong>International</strong> <strong>Business</strong> Behaviour<br />
(14) Driving Perfor<strong>ma</strong>nce in Marketing and Sales<br />
(15) Sales and <strong>Service</strong> Strategy<br />
(16) Global Account and Customer Relationship <strong>Management</strong><br />
(17) Specialisation (see page 4 for complete list <strong>of</strong> specialisations)<br />
(18) Integrated Market and Customer <strong>Management</strong><br />
(19) Study-Integrated Traineeship (dual) or Project Work (part-time)<br />
(20) Master’s Thesis<br />
Factsheet MASTER OF ARTS @ <strong>ISS</strong> HAMBURG
2 Overview – M.A. <strong>International</strong> <strong>Management</strong> and <strong>Service</strong> Operations (IMO)<br />
Title Master <strong>of</strong> Arts (M.A.) <strong>International</strong> <strong>Management</strong> and<br />
<strong>Service</strong> Operations<br />
Target group � Students: Graduates, pr<strong>of</strong>essionals and experts aiming to enhance their<br />
business competencies focusing on <strong>Management</strong> and <strong>Service</strong><br />
Operations as a core business or driver for corporate development.<br />
� Industries: Technical/Industrial <strong>Service</strong>, Facility <strong>Management</strong>,<br />
Maintenance, Media, IT, Gaming, Customer <strong>Service</strong>, Medical<br />
Technology, Commerce, Renewable Energies, Hospitality, Aviation,<br />
Consumer Goods, FMCG, Sports, Event and Health <strong>Management</strong><br />
Programme start Entry is possible every 3 months (next start September)<br />
Tuition language English<br />
Mode <strong>of</strong> study � Dual Master (paid traineeship in one or more companies in Ger<strong>ma</strong>ny or<br />
a country abroad)<br />
� Part-time (work and study, berufsbegleitend)<br />
Duration/ECTS � Dual Master: 24 months / 4 semesters / 120 ECTS<br />
� Part-time: 32 months / 6 semesters / 120 ECTS<br />
Study fees Dual Master: EUR 18,000 / EUR 4,500 p. semester / EUR or 770 p. month<br />
Part-time: EUR 19,360 / EUR 3,227 per semester / EUR 620 per month<br />
Admission fee: EUR 280 / scholarships available (see page 4)<br />
Admission<br />
requirements<br />
� Accredited Diplo<strong>ma</strong>, Master’s or Bachelor’s degree (min. 180 ECTS)<br />
� Passing <strong>ISS</strong> assessments (written test / admission interview)<br />
� TOEFL minimum score 80 (internet-based), equivalent certificate or<br />
achievement demonstrating the applicant’s fluency in English<br />
On-campus lectures 2 study blocks <strong>of</strong> 6-8 days per semester; 1 study block = 2 modules -> total<br />
<strong>of</strong> 20 modules including study-integrated traineeship (dual) or project<br />
work (part-time) and Master’s Thesis<br />
Attendance days On-campus (present at <strong>ISS</strong>): total <strong>of</strong> 46 working days and 12 Saturdays<br />
Online (webinars): total <strong>of</strong> 36 Saturdays in 24/32 months<br />
Place <strong>of</strong> study Hamburg (Ger<strong>ma</strong>ny) / optional: Vienna (Austria), Karlstad (Sweden),<br />
Dublin (Ireland) and New Delhi (India)<br />
Study programme<br />
(Modules 1-20)<br />
(1) Global Economics, Finance and Law<br />
(2) <strong>Business</strong> Development<br />
(3) <strong>International</strong> <strong>Business</strong> Behaviour<br />
(4) Strategic <strong>Service</strong> <strong>Management</strong> and Operations<br />
(5) Design and Organise the Delivery System<br />
(6) <strong>Service</strong> Orientation and Culture for Corporations<br />
(7) Value Chain <strong>Management</strong><br />
(8) Driving Perfor<strong>ma</strong>nce in Operations <strong>Management</strong><br />
(9) <strong>Business</strong> Perfor<strong>ma</strong>nce Measurement<br />
(10) <strong>Service</strong> Factory<br />
(11) <strong>Service</strong> Productivity, Capacity and Resource <strong>Management</strong><br />
(12) Leadership and <strong>Management</strong><br />
(13) Managing <strong>Service</strong>s<br />
(14) Operational Excellence in <strong>Service</strong><br />
(15) Infor<strong>ma</strong>tion Systems in <strong>Service</strong> Operations<br />
(16) IT-enabled <strong>Service</strong> Operations<br />
(17) Specialisation (see page 4 for complete list <strong>of</strong> specialisations)<br />
(18) Integrated Market and Customer <strong>Management</strong><br />
(19) Study-Integrated Traineeship (dual) or Project Work (part-time)<br />
(20) Master’s Thesis<br />
Factsheet MASTER OF ARTS @ <strong>ISS</strong> HAMBURG<br />
Page 3
3 <strong>ISS</strong> <strong>International</strong> <strong>Business</strong> <strong>School</strong> for <strong>Service</strong> <strong>Management</strong> (Hamburg, Ger<strong>ma</strong>ny)<br />
Specialisations<br />
M.A. IMS (Module 17)<br />
Specialisations<br />
M.A. ISOM (Module 17)<br />
Page 4<br />
<strong>Business</strong> Fundamentals / Functions: Event Marketing / Neuro Marketing /<br />
Social Media Marketing / Internal Marketing (Shared <strong>Service</strong> Marketing) / Sales<br />
Excellence / Sectors: Sports Marketing / NPO Marketing / <strong>International</strong> Retail<br />
<strong>Management</strong> / Regions: <strong>Business</strong> US / <strong>Business</strong> India<br />
<strong>Business</strong> Fundamentals / Functions: IT-<strong>Service</strong> <strong>Management</strong> / Industrial<br />
Maintenance / <strong>Service</strong> Bench<strong>ma</strong>rking / Quality Bench<strong>ma</strong>rking /<br />
E-Commerce II / Presales and Consulting / IT-Specialist (Certificate) /<br />
Call Centre <strong>Management</strong> and Remote <strong>Service</strong>s / Update, Upgrade, End<br />
<strong>of</strong> Life Policy /Multi Vendor and General Maintenance / Customer and<br />
User Training /<strong>Service</strong> Engineering / Sectors: Hospitality / Health Care System<br />
and <strong>Service</strong> / Regions: <strong>Business</strong> US / <strong>Business</strong> India<br />
Teaching methods Lectures, webinars, blended learning, group work, guest speakers, etc.<br />
Scholarships Available for all B.A., M.A. and MBA programmes at <strong>ISS</strong>. Contact our Career<br />
Centre for details and current scholarship opportunities.<br />
Benefits � Study <strong>ma</strong>terial supporting the lectures<br />
� Intensive mentoring <strong>of</strong> case studies and projects<br />
� Individual student advisory service and support<br />
� Supervision <strong>of</strong> Master’s Thesis<br />
� Use <strong>of</strong> the e-Learning platform / WebCampus<br />
� Contact organisation Alumni and <strong>Service</strong> Network<br />
Partner universities � Studienzentrum Hohe Warte Vienna (Austria)<br />
� Karlstad University (Sweden)<br />
� Dublin <strong>Business</strong> <strong>School</strong> (Ireland)<br />
� Amity University Uttar Pradesh, Noida (India)<br />
Cooperations � Norddeutscher Unternehmensverband Dienstleistung e.V. (AGA)<br />
� Association for <strong>Service</strong>s <strong>Management</strong> <strong>International</strong> (AFSMI)<br />
� Confederation for <strong>Service</strong>s <strong>Management</strong> <strong>International</strong> (CFSMI)<br />
� Forum Vision Instandhaltung e.V. (FVI)<br />
� Hamburg@work e.V.<br />
� Hamburg Athletics Association e.V.<br />
� Fraunh<strong>of</strong>er Institute for Material Flow & Logistics (IML)<br />
� MarketingAkademie Hamburg (www.<strong>ma</strong>rketingakademie.de)<br />
� Ger<strong>ma</strong>n Hightech Industry Association (SPECTARIS)<br />
� Weiterbildung Hamburg e.V.<br />
� Wirtschaftsverband für Industrieservice e.V. (WVIS)<br />
Other <strong>ISS</strong> study<br />
programmes<br />
� Bachelor <strong>of</strong> Arts (B.A.) <strong>Service</strong> <strong>Management</strong> (180 ECTS, in Ger<strong>ma</strong>n)<br />
� MBA <strong>Service</strong> <strong>Management</strong> (in English, 60 ECTS: full-time or part-time)<br />
� MBA <strong>Service</strong> <strong>Management</strong> (in English, 120 ECTS: dual or part-time)<br />
Approval State-recognised University <strong>of</strong> Applied Sciences for <strong>Management</strong> and<br />
<strong>Business</strong> Development by the Free and the Hanseatic City <strong>of</strong> Hamburg<br />
since 2007.<br />
Accreditation All B.A., M.A. and MBA programmes at <strong>ISS</strong> Hamburg are accredited by the<br />
Foundation for <strong>International</strong> <strong>Business</strong> Administration Accreditation.<br />
According to FIBAA <strong>ISS</strong> programmes exceeded quality requirements in:<br />
- "Facilities" - "Care <strong>of</strong> participants"<br />
- "Employability" - “<strong>International</strong>ity <strong>of</strong> lecturers”<br />
Factsheet MASTER OF ARTS @ <strong>ISS</strong> HAMBURG