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ISSUE 20 • WINTER 2010-11
T H E G L O B A L M A G A Z I N E F O R F R I G O G L A S S P E O P L E
FIRST SUPPLIER FORUM: WORKING AND WINNING TOGETHER
PANOS GIANNOPOULOS: OUR ECOCOOL ‘JOURNEY’
ICM CONFERENCE IN OREL
NEW SECTION: HEALTH & SAFETY
BEYOND WORK: ‘‘FIFTEEN-LOVE...’’ LOVE AT FIRST POINT
innovation

innovation
Editorial
Editor-in-Chief
Danny Yannaka
Consulting Editor
George Levounis
Design & Production
Peak Advertising
Contributing Editors
to this edition
HEAD OFFICE
George Alyfantis
Tolina Liaropoulou
Alexandros Maniatis
Theodoros Ntantos
Milind Phulse
Lillian Phillips
John Stamatakos
Venia Zafolia
George Zeris
CHINA
Emma Hua
GREECE
Sotiris Kroussas
INDIA
Dey Barun
INDONESIA
Ari Wibawamukti
ROMANIA
Mihaela Popa
NIGERIA
Siraj Syed Humayun
SOUTH AFRICA
Glenda Maasburg
TURKEY
Eren Recep
24
22
44
26
green is cool
social diary
18
businesscope
welcome aboard
health & safety
teammates
48
A Frigoglass Quarterly Magazine. “between us” is published
by the Group Human Resources Function of the Frigoglass Group,
15, Andrea Metaxa str., 145 64 Kifissia, Athens, Greece, Tel: +30 2106165700
This magazine is only of general interest to Frigoglass employees
and is not published for investment purposes.
6
42
beyond work

Welcome to our
totally refreshed
magazine!
Nine years ago we started off on a long
and exciting journey! Through the pages
of this magazine we traveled to faraway
places, met interesting people, listened to
fascinating stories and got to know better the
diverse cultures that make up our extended
Frigoglass family. It was a wonderful and
fulfilling experience!
During this journey around the world of
Frigoglass, we came across various great
concepts that we, as a company, hold dear
and try to make them the building blocks of
our common and strong corporate culture.
Starting with this issue’s innovation special,
our new ‘focus’ section is devoted to these
keywords that bring us closer together and
make us a great and winning team!
Our journey continues!

editorial
looking forward
“
“
Innovation is core to
our future growth and
a cornerstone of our
corporate culture.

this renewed issue of Between Us reflects one of our key business principles: that all successful
organizations have to embrace change and readapt to evolving trends and emerging challenges.
This is a prerequisite in order to remain relevant and at the forefront of international developments.
Committed to business growth, we continue to build for the future driven by the European market
recovery and the positive momentum in the emerging markets of Asia and Africa. Based on our
unique set of core strengths and competencies, we remain focused on our footprint expansion while
the consolidation of our recently established presence in North America and the joint venture in the
Philippines, are well underway.
Innovation is core to our future growth and a cornerstone of our corporate culture which features
prominently in this creatively redesigned BU issue. Ecocool, our innovative and environmentallyfriendlier
range of commercially viable Ice-Cold Merchandisers, has been designed and developed
to facilitate our customers’ Sustainability agenda. Besides contributing substantially to our Cool sales,
Ecocool has generated a number of industry accolades, such as the inclusion in the top companies
for Product Sustainability in the European Business Awards and the Heineken recognition for our
contribution to their Sustainability program. These are clearly testaments to the determination and
passion that drives our company, our strong customer orientation and the importance of integrating
innovation in our business model.
We are confidently looking forward to the New Year, ready, able and willing to meet new challenges
and seize exciting opportunities. As part of our continuous improvement drive, I would like to highlight
our enterprise-wide commitment to Quality & Product Integrity and the introduction of the Quality First
program in 2011 aimed at enhancing our total approach to Quality.
Through Between Us I would like to extend my heartfelt wishes to you and your families for a healthy,
happy and exciting year ahead!
Petros Diamantides
Managing Director
5

6
Review
Consolidated Net Sales increased 37.1% to €346.6 million,
demonstrating improving momentum on a quarterly
sequential basis, with third quarter Sales increasing 55.3%.
This was driven by accelerating top-line growth at Cool
Operations, where Sales increased 43.6% to €287.1 million
(62.5% increase in Q3). Glass Operations also demonstrated
top-line sequential improvement, with Sales increasing
12.5% in Euro terms to €59.5 million (32.6% increase in Q3).
Cool Operations sales represented 83% of Consolidated
Sales, compared to 79% in the comparable prior year period.
Gross Profit increased by 48.2% to €81.3 million, with the
respective margin expanding by 180 bps to 23.5%. This
reflects the impact of positive operating leverage, owing
to the combination of improving sales and the continuation
of effective cost management, as the Cost of Goods
Sold margin contracted to 76.5%. Operating Profit (EBIT)
increased 79.6% to €40.6 million, with the respective margin
improving by 280 bps to 11.7%, reflecting a combination of
improved top-line momentum and the rationalization of the
cost base. The Total Operating Expenses margin contracted
by 180 bps to 12.2%, due to reduced Administrative, Selling,
Distribution and Marketing Expenses. However, the R&D
Our
strongest ever
third quarter
2010 NINE MONTHS RESULTS
“The positive momentum that we
witnessed during the first half of 2010
accelerated, delivering our strongest
ever third quarter result. ICM sales have
led the way, with Eastern and Western
Europe performing well, while Glass
is resuming its upward trend. Looking
ahead, we continue to be aware of the
ongoing economic weakness in many
of the world’s developed markets,
together with increasing pressures in
raw materials, but remain confident
that our market execution will enable
our platforms for growth to progress
further,” said Managing Director
Petros Diamantides.
margin remained stable year-on-year which, given the
strong increase in sales, demonstrates our commitment
to reinvesting in organic growth platforms. Net Profit
increased 192.0% to €19.0 million despite increases in
financial expenses (9.8%) and the effective tax rate (26%
compared 22.7% in the respective period last year). Net Cash
flow after operational and investing activities amounted
to an outflow of €55.5 million, compared to an outflow of
€1.6 million in the nine months of last year. This reflects an
increase in net working capital requirements due to strong
improvement in sales, together with a capex outflow of €17.5
million. The cash position will improve in the fourth quarter
as the level of trade debtors decreases and inventories
normalize. Cash generated from operations before working
capital movements amounted to €50.2 million, compared
to €27.2 million in the first nine months of 2009. Capital
expenditures amounted to €17.5 million, compared
to €9.5 million in the same period last year, with Glass
Operations accounting for €11.0 million, primarily relating
to the refurbishment of one of the Glass furnaces, and Cool
Operations accounting for €6.5 million, relating to machinery
and equipment and the development of new products.

Performance
COOL OPERATIONS Sales increased 43.6% to €287.1 million.
Demonstrating ongoing strong growth, Sales in Eastern
Europe grew by 87.2% to €99.9 million, contributing 34.8%
to Cool Sales. Sales in Western Europe increased 12.6% to
€61.6 million, representing 21.5% of Cool Sales. Sales in Asia
/ Oceania increased 47.1% to €75.1 million (26.2% of Cool
Sales), despite cycling strong growth in the comparable
period last year. Sales in Africa / Middle East grew 13.5% to
€45.1 million, accounting for 15.7% of Cool Sales. In the USA,
the integration of Frigoglass North America continues to
progress in line with expectations. Sales also grew across
key customer groups. Sales to Coca-Cola bottlers other
than Coca-Cola Hellenic increased 29.9% to €111.2 million,
accounting for 38.7% of Cool Sales. Sales to Coca-Cola
Hellenic increased 51.4% to €48.7 million, representing 17.0%
of Cool Sales. Sales to the brewery segment accelerated
in the third quarter, resulting in a 33.3% increase to €67.1
million, representing 23.4% of Cool Sales. Sales to all other
customer groups increased by 89.1%, to €60.1 million,
driven by sales to Pepsi, dairy, juice, tea, energy drinks and
water segments and highlighting the continued successful
diversification of our customer base.
GLASS OPERATIONS Sales continued to demonstrate an improving
trend on a sequential quarterly basis, increasing 12.5% in Euro terms
to €59.5 million (10.9% growth in Naira terms) and accounting for
17% of Consolidated Sales, compared to 21% in the same period
last year. Sales relating to Beta Glass increased 4.7% in the first nine
months, to €41.1 million (3.3% increase Naira terms), reversing the
decline seen at the half year stage due to the planned closure of
one of the furnaces for refurbishment and the significant increase
in energy prices which resulted in delays in sales orders. Sales at
Other Operations (Metal Crowns and Plastic Crates) increased 34.6%
to €18.5 million (a 32.8% increase in local currency terms). In Euro
terms sales increased by 32.8% in Metal Crowns and by 36.1% in
Plastic Crates.
Outlook
The strong momentum witnessed in the first half of the year
accelerated further, with the strength of orders altering the
trading pattern of the seasonally quieter third quarter. Going
into the fourth quarter we would expect continued positive
momentum, though we will be cycling a more challenging
comparable period and are likely to be affected by some
higher energy costs. In regional terms, most areas are
expected to contribute positively, with Glass also maintaining
its upward momentum. Capex for the full year (including the
US) is expected to amount to €30 million, with the balance
for the full year to be directed towards Cool Operations for
efficiency increases and new projects.
Moving forward, we are seeing increased raw material
costs, and we will begin to cycle a very strong year in terms
of growth as we move into 2011. Furthermore, economic
conditions in many of the key mature economies around
the world continue to be weak. Nevertheless, we remain
positive on our customers reinvesting in the top line
ahead of the recovery and believe that our uniquely broad
geographical positioning, our leadership and commitment
to innovation as well as our clear understanding of our
customers’ requirements will enable us to make further
progress going forward.
Financial Results
(in '000 Euro)
9M 2010 9M 2009* Y-o-Y%
Sales 346,615 252,783 37.1%
EBIT 40,570 22,594 79.6%
Net Profit 19,021 6,510 192.2%
EBITDA 59,404 40,378 47.1%
* Adjusted for change in accounting relating
to Logistics Revenue and Costs.
BUSINESSCOPE
7

8
Organizational
Structure
follows strategy
In 2009 Frigoglass clearly defined its vision and a winning
formula that helped it face the global economic crisis.
Following that, in September 2010, senior management
proceeded with an evolutionary change of our organizational
structure that will enable us to focus on achieving the
company’s business goals, while engaging people and
building a winning culture.
The key elements that will secure the foundation of our
future are: Effectiveness throughout, from functional
expertise to P&L responsibility per activity. Organic growth,
through a scalable structural format that will accommodate
future organic growth. Non-ICM portfolio evolution, by
establishing and maintaining the necessary focus for the
evolution of Glass, Consumer Appliances and Frigoserve.
Inorganic growth, by creating the necessary conditions and
securing the resources for the assessment and integration
of new geographies and new businesses. Sustainability, an
enterprise-wide effort supported by high-level engagement
of the Executive Committee.
Our new organizational structure is aimed directly at
securing faster decision making, executional excellence
and flexibility in responding to market changes, in order
to delight our customers. It is also expected to improve
accountability, tighten focus on strategic management, and
achieve full alignment and coordination across functional
departments.
In brief, this is our new structure:
ICM Operations: The Sales, Manufacturing and Marketing
functions were combined under one unified ICM Operations
structure. Tom Aas assumed the position of ICM Chief
Operating Officer, responsible for the overall co-ordination
and performance of ICM activities. Aristidis Pappas, our
Manufacturing Director, continues to lead the Manufacturing
network and its evolution. Alexandros Panas is promoted to
the position of Marketing Director. Aristidis and Alexandros
report to Tom who is also acting as Sales Director.
Nigeria Operations and Consumer Appliances: Are placed
under one business unit under the leadership of Gerasimos
(Gerry) Varvias our new Nigeria Operations & Consumer
Appliances Executive Director. François Lafitte assumes the
overall responsibility of Consumer Appliances including the
manufacturing cell hosted by our Turkish ICM plant. Francois
and Ashraf El-Nahas report to Gerry.
Frigoserve and New Business: A combined business
unit will be created to oversee Frigoserve and our New
Businesses. The main target of the new structure is to
create the necessary conditions and secure the resources to
both enhance our current role as a valuable service partner
for our major customers, as well as expand through new
business paths. This effort is led by Panos Giannopoulos
who is appointed Frigoserve and New Business Executive
Director. Nikos Vakalis is promoted to the position of
Frigoserve Director reporting to Panos. Panos undertakes
the successful completion of the North America integration
process and Greg Fields, David Thompson and Bill Egbula
report to Panos from their N. America Sales, Manufacturing
and Finance positions respectively.
Sustainability: Moving towards the next decade,
Sustainability is a key priority in our strategy. A newly
established position of Sustainability Coordinator is assumed
by Venia Zafolia in addition to her current role. Venia’s main
responsibilities are the co-ordination and reporting of all
Sustainability and CSR activities.
The functions of Supply Chain, Finance and Human
Resources remain unchanged, lead by Dimitris Bostanis,
Panos Tabourlos and Nick Dimellas who, together with Tom,
Gerry, Panos and Venia report to our Managing Director.
Frigoglass Managing Director Petros Diamantides noted:
“I am confident that the new organizational structure will
further facilitate the efficiency and effectiveness of our
business model and secure executional excellence in
implementing our strategy for the future.”

ICM conference in Orel
The annual ICM Conference was held this year in Orel, Russia.
Participating were 60 Frigoglass executives, including Directors,
Regionals, Heads, Plant Managers and Sales Office Managers.
On September 21, the two-day conference started with an
impressive opening by Managing Director Petros Diamantides,
who underlined the need to build new capabilities and
re-architect the company to drive speed, consistency and
competitiveness, focusing on key priorities such as market
leadership, authentic customer relations, scale economies and
synergies, network optimization and total solutions, as well as
quality, sustainability and innovation.
Our MD’s opening remarks were followed by presentations
from all Functions and Operations, outlining results for 2010,
the 2011-2013 three-year business plan, as well as goals and
objectives and “must win battles” for 2011.
Speaking for ICM Sales, Tom Aas focused on share increases
across territories and product categories, overall sales growth,
customer satisfaction and competitiveness. Representing
ICM Manufacturing, Aristidis Pappas noted the importance of
reliability, on time deliveries and cost structure optimization
at the plant level. As head of Supply Chain, Dimitris Bostanis
outlined objectives involving raw material supplies and
Last September, Frigoglass announced that it has been
selected for a prestigious Ruban d’Honneur in round two of
the European Business Awards sponsored by HSBC. Our
company will now compete as a finalist within the Award
for Innovation category for the ultimate prize of a European
Business Award.
Receiving a Ruban d’Honneur, which celebrates
businesses who demonstrate exceptional performance
within their sector, is an impressive achievement. The
Ruban d’Honneur is awarded to ten successful entrants
in each category. Judges select which businesses are
awarded and it is from the recipients that the final
winner in each category is decided. All Ruban d’Honneur
recipients will now appear before a third judging panel of
highly regarded academics, heads of state, industrialists,
BUSINESSCOPE
cost control, supplier base issues and logistics project
implementation. On behalf of Marketing, Panos Giannopoulos
emphasized the importance of competitiveness, quality and
innovation, along with environmental considerations. Speaking
for Finance, Panos Tabourlos noted the need to optimize our
enterprise architecture for IT and develop Frigoglass’ image.
Human Resources Director Nick Dimellas expanded on such
key objectives as culture transformation, teamwork, talent
management and succession, re-architecture grading and
reward, and leadership development. The head of Frigoserve,
Nikos Vakalis, highlighted the key roles of customer orientation
and responsiveness in customer satisfaction.
On the second day of the conference Petros Diamantides and
Nick Dimellas presented our new organizational structure.
Following this presentation all those attending, in six groups of
eight, participated in an interactive session entitled ‘Making the
most out of the New Structure…Today’ based on the ‘Must-Win
Battles’ model.
At the conclusion of each day’s business our executives had
a chance to relax and participate in some leisure activities,
such as bowling, and enjoyed dining at local favorite spots and
lakeside restaurants near Orel.
Receiving prestigious award
entrepreneurs and media commentators drawn from
across the 27 EU member states.
Frigoglass was one of only two Greek companies to be given
a Ruban d’Honneur. Being the most geographically diverse
player in the ICM industry, Frigoglass consistently invests in
innovation and has recently launched the world’s first range
of environmentally friendly ICMs.
Adrian Tripp, CEO of the European Business Awards, said:
“To get this far in the Awards program is a tremendous
achievement. The gaze of the European business community
is well and truly on the Ruban d’Honneur recipients and
Frigoglass demonstrated real talent in innovation despite
what has been a difficult trading period. Together with HSBC
we wish Frigoglass every success in this next and final
round of the European Business Awards.”

10
Manufacturing Academy is launched
In 2010, as part of our ongoing effort to provide training and
development programs to assist employees in acquiring new
knowledge and in enhancing their skills, Frigoglass launched
the Manufacturing Academy program.
The Academy is designed to bring about a genuine
improvement in the manufacturing, technical and people skills
of our Plant Managers, Line Managers and Plant Supervisors,
offering advanced managerial training and enhanced
knowledge in various topics, and to provide a tool to benchmark
our performance against high standards.
The program also aims to increase employee productivity
and innovation through cultivating multi-disciplinary skill-sets,
and to provide our people improved career advancement
opportunities and industry-wide recognized credentials.
The following training cycles were organized by Group HR
with the valuable support of plant HR departments and
Managers:
w The Industrial Systems & Management cycle was
developed to provide an understanding of the key elements of
hardware and software systems and management concepts
that are significant to the success of an industrial company,
as well as to provide a logical framework to identify particular
problems and recommend feasible solutions. The Technical
Educational Institute of Piraeus in collaboration with Kingston
University of London, faculty of Engineering, provided training
in Russia, Turkey and Romania.
w The Total Quality cycle presents the way to improve the quality
of products and processes, as well as of available supporting
tools and techniques. Kingston University of London provided
training in S. Africa, Indonesia, China and India.
w The Finance for non Financial Executives cycle focuses on
new management reporting, providing participants with an
understanding of basic accounting, budgeting and reporting
terminology and techniques, and developing their ability
to interpret and use financial accounting information. Global
Training provided training in S. Africa, Russia, Indonesia, India,
China, Turkey and Romania.
The feedback from the vast majority of attendees has been very
positive. Participants had the opportunity not only to become
familiar with state-of-the-art management practices, but also to
share on-the-job experiences and hard-earned knowledge. The
program will continue in 2011.
University & Career fair networking
One of the employer branding strategies deployed by
Frigoglass involves our company’s participation in
career days organized by top educational institutions. In
September, Group HR participated in the Annual Career
Forum organized by the ALBA Graduate Business School
- a top-quality academic institution in Greece. Frigoglass
executives had the opportunity to personally meet ALBA
graduates from all areas of specialization, including full
time MBA, Professional MBA, M.Sc. in Finance, and M.Sc. in
Strategic HRM. During the subsequent interviews a number
of people who could potentially be included in the future
talent pool of our organization were identified and the Group
HR executives participating had the chance to present our
company, our products and our strategy for the years ahead.
Similarly, six Frigoglass HO employees participated in
the Career Days event organized by Kariera.gr, a Greek
employment search site. With the participation of 53
companies representing the majority of Greek industries,
this career and networking fair took place at the Helexpo
Palace in Athens on October 16-17, attracting close to 8,500
visitors. Based on the substantial number of CVs submitted,
interest in our company was more than evident.
Both events offered our company the opportunity to
communicate the career prospects Frigoglass has to offer
to a pool of candidates that could meet some of our current
and future hiring needs. We also had the opportunity to
promote our organization to future executives as a ‘great
place to work’ both locally and internationally.

1st Supplier Forum
Working and Winning together
In October Frigoglass took one more step towards
strengthening its relationship with its supply base by
organizing the 1st Frigoglass Supplier Forum at the Klassis
Resort Hotel in Istanbul, Turkey. The theme of the forum was
‘Work Together Win Together: working together towards
Sustainable Partnerships’, while its main objective was
to establish new approaches and new ways of working
with Frigoglass suppliers, becoming the springboard for
value-creating practices and winning strategies that will
help Frigoglass deliver the best products and services to
our customers. The Supplier Forum was attended by 69
participants from 40 suppliers coming from 38 countries and
covered the top 58 material categories.
On October 21 all members of the Frigoglass Team that
participated in the forum visited the Frigoglass Turkey plant.
They were well received by Plant Manager Mehmet Cimsir
and the plant’s management team. After the initial greetings,
Technical Service Manager Mustafa Kurt and Production
Manager Yücel Kahyaoğlu led two separate groups on a tour
of the plant during which participants had the opportunity
to not only review the facility but also hear about quality
initiatives like Kaizen, etc. In the evening, Frigoglass Chief
Financial Officer Panos Tabourlos presented the Suppliers
Frigoglass Overview & Prospects and then the entire team
enjoyed a sumptuous dinner.
On October 22, Supply Chain Executive Director Dimitris
Bostanis opened the 1st Supplier Forum with a brief
presentation followed by a short video about Frigoglass.
Frigoglass Managing Director Petros Diamantides then
shared with our suppliers the company’s Corporate
Strategic Priorities. He was followed by ICM Marketing
Director Alexandros Panas, who introduced them to Product
Range Evolution, Sustainability and Innovation. Head of
Manufacturing Operations Vassilis Soulis then presented our
Manufacturing Network & Systems, followed by Executive
Director Bostanis, who returned to update our suppliers
BUSINESSCOPE
on our Supply Chain Update & Supplier Evolution Process.
He also outlined how suppliers can offer added value to
Frigoglass based on the Three Pillars: Customer Value
Enhancement, Total Quality Management and Sustainability.
The initial session was closed by Head of Logistics Services
Harry Patsos who presented the Logistics Update.
Throughout the forum and during the presentations
Frigoglass management focused on communicating to our
Supply Partners the following messages:
w Frigoglass focuses on quality, value and total cost of
ownership, rather than price alone.
w We are working to optimize the value chain, reduce
complexity and build closer relationships with our suppliers.
w In many cases, Frigoglass is involving suppliers more
directly in our product creation process and innovation.
w We are exploring new ways of working with our Supply
Base, taking action to become Partners in Growth, jointly
generating value through shared goals and leveraging our
mutual strengths and competencies.
To establish two way communications and strengthen our
working together, following the introductory presentations
Frigoglass organized the “Winning Together” workshop,
attended by all participants. Senior Purchasing Manager
Milind Phulse opened the workshop presenting its basic
outline and expected outcome. The participants were then
divided into six groups, all of which included facilitators from
Frigoglass, and the discussion topic was ‘How We Can Win
Together’. Following the group discussion, in which all took
an active part, the participating suppliers were requested to
provide two top improvement ideas per pillar. As a result a lot
of good ideas were put on the table.
The Supplier Forum was closed by Executive Director Dimitris
Bostanis who thanked all our suppliers for their presence
and active participation. Most of the feedback the organizers
received was very positive and included repeated suggestions
urging Frigoglass to organize the Forum on a regular basis.

12
SCM Alignment Meeting in Turkey
On October 20-21 the entire Supply Chain Management team
from our plants as well as our HO gathered at the Frigoglass
Turkey facility to attend an SCM Alignment Meeting.
Supply Chain Executive Director Dimitris Bostanis opened
the event with a presentation on the Role and Responsibility
Matrix for the SCM team and the Supply Performance
Measuring System to be implemented by January 2011. His
presentation also included guidelines for the team regarding
RFQ 2011, advance payment terms, product change
protocols, supplier reduction targets, the upcoming SPM and
benchmarking data.
Dimitris’ opening remarks were followed by individual
presentations from all plant SCM managers that covered
each plant’s supply chain organization, a SWOT analysis of
the plant’s supply chain operations, KPI evolution, savings
projects for 2011, DMC vs NTS, the top 5 challenges for 2011,
Last June the Sales Office team leaders from the Africa
& Middle East region got together in Nairobi, Kenya for
their regional sales meeting, which turned out to be a very
successful event, with both business and non business
activities taking place.
Participants included Director Tom Aas, Marios
Kyprianou, Mark Lewis, Mary Kuria, Nicola Nicos, Siraj
Syed Humayun and George Alyfantis. The meeting
was also honored by a special guest, Feisal Baghasal,
Commercial Director of CC Sabco-Kenya, who presented
the Coke Business Overview for Kenya.
Sessions focused on mid year progress for each sales
region and objectives and results of the relevant Sales
the relevant action plan and HO support required, and the top
four ‘Must Win Battles’ for the coming year.
These were followed by category managers who covered
recent market trends, negotiation strategies, supplier
strategies, savings projects and target prices for 2011.
On the second day of the meeting, Head of Logistic Services
Harry Patsos presented a logistics update that covered
Albatross, transportation tenders, bar coding and ERP
Master Data Management. He was followed by Purchasing
Manager Yannis Athanassopoulos who presented a risk
management update.
Director Bostanis concluded the meeting by thanking the
entire SCM team for their dedicated work and continuing
efforts, stating that he is confident that effective teamwork
will assure the achievement of target prices and budgeted
DMC vs NTS in 2011.
Regional Sales Meeting in Kenya
Offices. Director Tom Aas presented the FY Year
Estimate 2010 and Product Manager George Alyfantis
from Marketing, whose contribution was greatly
appreciated and vital to team alignment, presented
the Marketing Overview as well as updates on current
projects. The meeting ended with an open discussion
during which all participants had an opportunity to cover
key issues including problem solving.
During the two-day event the entire team had the chance
to attend market visits led by the Coke team members
who kindly contributed their expertise. All participants
also visited the Nairobi market and enjoyed a sumptuous
traditional dinner.

Nigeria plant
visited by key customer officials
On July 20, a delegation of officials from Nigerian Breweries
Plc (Heineken), including Ms. Phil Aneke, Procurement
Manager and Victor Uzondu, National Trade Services
Coordinator, visited our ICM plant at Ibadan, Nigeria.
The honored guests were welcomed by a plant delegation of
our own which included Amakoh Ezenwa, Production Manager,
Tunde Orogbemi, Quality Supervisor, Agbegimi Gbenga,
Logistics Manager and Humayun Siraj, Sales Office Manager.
Frigoglass has always been Nigerian Breweries’ most
Rich in new ideas
First North/East Europe Region Conference
The first North/East Europe Regional Sales Conference
took place from the 22nd to the 25th of June 2010 in
Istanbul, Turkey. Attending were 18 representatives from
our North and East Europe sales regions and guests
from the Manufacturing and Planning departments. The
participants included Suna Aksoy, Øystein B. Andreassen,
Natalia Bukreeva, Mert Cemiloglu Mircea Cotuna, Sakis
Ganos, George Gotsopoulos, Andrzej Grysiak, Thor Øivind
Johansen, Apostolos Karapiperis, Yakup Kordon, Ryszard
Mankowski, Andrej Revkov, Tommy Seger, Lilia Sitnikova,
Monika Stepniak, Vassilis Soulis and Eleni Tzentzera.
It was a significant event that contributed greatly to the
sharing of knowledge between numerous sales offices and
to improved understanding of current sales results and
future challenges. During the conference interesting and
BUSINESSCOPE
preferred supplier of ICMs, maintaining a 100% share, having
supplied over the years a total of about 32,000 ICMs of
various models.
Following the official greeting, the officials were taken
around the production facility and also had a chance to
inspect the Quality Control unit and the warehouse.
At the end of their three hour visit, our guests expressed
their great satisfaction with the services offered by
Frigoglass and the quality of the ICMs supplied.
informative presentations by colleagues in Key Accounts,
Manufacturing and Planning were highly appreciated.
An important part of the conference was the highly
anticipated visit to our Turkey (SFA) plant in Silivri. The
visitors from our sales offices had the opportunity to tour
the plant’s production area, review its model range and of
course meet their Turkish colleagues – something both
sides were looking forward to. As part of recreational
team activities a sightseeing trip to Istanbul was
organized that included visits to St. Sophia, the Grand
Bazaar, the Basilica Cistern and Sultanahmet Square.
The conference ended on a high note with a traditional
Turkish dinner and entertainment at Galata Tower, during
which all participants enjoyed an appropriate closure of
this rich in new ideas multicultural event.

14
SCM Think Ahead Workshop
On October 20-21 while in Turkey for the SCM Alignment
Meeting (see relevant article p.13) the entire Frigoglass
SCM team from the plants and our HO also attended
a two-day training workshop entitled ‘Think ahead
by sharing best practices for effective supply chain
management’ delivered by Didier Baltus of MCE,
Belgium. The workshop was opened by Supply Chain
Director Dimitris Bostanis, who shared his expectations
from the coming two days of training. His introduction
was followed by team member introductions and a
discussion on the participants’ expectations related to
the training workshop.
Topics covered during the first day included evolution
of purchasing over the years, commodity & material
strategy and implementation, supplier evolution, moving
from price to value addition, procurement and working
capital, and supplier framework agreements. The
instructor also shared many best practices from various
industries on material strategy, supplier integration,
and working capital among others. The day ended with
an interactive SWOT analysis of supply chain processes
by three different groups that also brainstormed and
agreed on the top three actions to improve the quality of
supplier materials.
On the second day the focus shifted to negotiation
techniques and styles with the instructor using videos
and examples to highlight related cultural issues.
Other topics discussed included supplier performance
measurement systems and supply chain KPIs.
The workshop concluded with a team commitment
to achieve their targets and objectives in 2011. The
feedback received was very positive with many
participants asking for this kind of training to be
repeated on a periodic basis.

Work and Fun in Romania
During the last weekend of November, Frigoglass
Romania organized a strategic meeting regarding the
2011 business priorities. Participants included plant
staff, Sales Office personnel and Frigoserve employees.
To add a touch of fun the team headed for Oroshaza
in Hungary, a popular resort renowned for its thermal
springs. The first half of the meeting was dedicated to
departmental presentations, including an overview of the
BUSINESSCOPE
company’s performance in 2010 (key events and lessons
learned) and the main objectives for 2011. Afternoon
activities included an innovative outdoor teambuilding
mission in which everybody had to act a part in a
fairytale combining efficiency, adventure, coordination
and fun... while ignoring the cold!
This rewarding weekend ended with a small informal party
in which all Frigoglass Romania colleagues had great fun.
Participating in the 5th Annual
Athens Exchange Road Show
In September Frigoglass participated in the 5th Annual Road Show organized by
the Athens Exchange to keep international investors up-to-date with Greek market
developments. This 2-day event offers the opportunity to investors and companies
listed on the Athens Exchange to meet, in one-on-one meetings, providing
significant insight to investors that follow and invest in the Greek capital market
and further increasing the visibility of participating companies in the international
institutional investor community.
During the event Frigoglass officials had the chance to meet with new and
existing institutional investors, mainly from the European region, and discuss the
company’s strategic initiatives and future prospects.
15

Improvement
ideas rewarded
This year in June Frigoglass Romania re-introduced
the Suggestion Box system, aimed at encouraging
all employees to contribute improvement ideas
for any department, and the response has been
phenomenal. Showing great initiative and personal
involvement, a great number of excellent ideas
were submitted. To date 22 successfully ideas have
already been implemented, while another 20 are
under evaluation. All ideas are evaluated by the
supervisor of the area where the improvement is to
be applied and the people are rewarded according to
the savings generated.
Marian Suciu improved production process for S76 and S78 models
Viorel Martiniuc loss reduction for A280 model
Ioan Taran loss reduction of production process
Dragoslav Tarau reduced material usage and printing time
Sorin Ostoia reduced material usage and printing time for A280 model
Marin Sirbu correct allocation of utility expenses to Frigoglass and neighboring Obrist
Diana Taerel reduced material usage in screen printing
Emanuel Minda increased work efficiency
Silviu Cernescu increased cutting process efficiency
Vlad Calin Crista improved welding area work safety and reduced material usage
Goran Raicov reduced glass breaking
Daniel Chiriac improved cooler transportation safety
Aurelia Adam improved work process for FV 280
Dorin Ionascu measure to prevent coolers from falling
Porfir Ciusa materials recycling
Adrian Firescu line stoppage avoidance measure
Adrian Udroiu increased production efficiency for S76 and S78 models
Trophy of Excellence for
Frigoglass Romania
Every year the Timis County Chamber of Commerce celebrates
the economic performance of companies that submit their
financial statements for the previous year and successfully meet
the eligibility criteria.
During the 17th edition of this event, which took place on October
28 with 6,300 companies participating, Frigoglass Romania was
awarded 1st prize for excellent business results (in its field/group/
size) in 2009 and also received the Trophy of Excellence, granted
to companies that were ranked among the top three for the past 5
years. Plant Manager Radu Cotuna commented: “We were able to
overcome a difficult situation and to strive for excellence even in
tough times thanks to a highly professional and committed team.”

Remarkable progress in Technical Trainee Program
On October 15 Frigoglass Romania launched a 6-month
technical trainee program, aimed at offering young
graduates from the Technical University of Timisoara an
opportunity to join our production team. The program was
designed to allow the selected candidates to learn how to
monitor and ensure the effective implementation of quality
systems and procedures and to efficiently manage all
resources in order to achieve production targets.
Following the preliminary interviews, 15 candidates
participated in a one-day interactive workshop, during
which their specific competencies were identified and
evaluated. Based on the evaluation results, 8 trainees were
selected to enter the 6-month program. The induction and
training schedule covers theoretical and practical topics and
On August 23 our China plant launched a comprehensive
Business English training seminar for the Product
Development department. To maximize communications
efficiency and effectiveness and establish a common
communications platform, Frigoglass China invited the
American Language and Technology Education Center to
deliver training courses to Product Development employees
aimed at improving their Business English language skills and
at facilitating both internal and external communications.
BUSINESSCOPE
will last 9 weeks. Each week includes a feedback session
attended by all trainees and their coordinators from
production and HR during which their performance will be
reviewed and discussed.
To date all trainees have shown remarkable progress,
with two of them expected to be promoted to acting
foremen before the end of the program, and the remaining
6 expected to assume the role of foreman as soon as they
have successfully completed the program.
So to our new trainees at Frigoglass Romania Radu Andrei
Berechet, Florin Bertea, Kisgyorgy Hunor, Valentin Taifas,
Alin Alexandru Pasat, Adrian Rus, Paul Dumitrescu,
and Tiberius Popovici we extend a heartfelt ‘welcome to
Frigoglass.’
The seminar was presented by Jazzy Yue, a professional
English teacher with over 10 years of experience, and lasted
two months. All attendees managed to overcome their
initial shyness and with their teacher’s encouragement,
became gradually more confident. Under expert and patient
tutelage most were able to correct their pronunciation and
at the end of the seminar all were very satisfied with their
improved language skills and the great strides made in better
understanding and using Business English.

Welcome Aboard
Bill Papantoniou
Planning Supervisor in Inventory
& Planning Department
Bill was born in Athens, Greece. After
graduating from the National Technical
University of Athens with a Mechanical
Engineering degree, he obtained a PhD
in Industrial Engineering from the same
institution. He started his career with
Halcor S.A. where he held the position of
Development & Planning Engineer.
Few words from Bill
Friends usually: call me when their computer
is broken.
Love: to try out the newest
tech-gadget.
Hate: bureaucracy and inefficient
processes.
Dream of: to sail to Antarctica.
Most fun memory: running on the Mongolian
steppe and drinking beer
with newfound friends
afterwards.
Hobby – pastime: cooking for my Yin side,
supporting AEK FC for
my Yang side.
Usually listen to: light jazz, bossa-nova and
bad 80s music.
Favorite book / movie: Ficciones by Jorge
Luis Borges.
Motto in life: the impossible is often
the untried.
Avleen Sachdeva
Region HR Manager
Avleen was born in Kanpur, Uttar
Pradesh, India and holds a B.A.
degree from Delhi University and
a B.Ed. degree from Annamalai
University. She is married to
Deepak who runs his own
business and they have a 17-year
old son, Bhuwan and a 13-year
old daughter Sukhmani.
Getting to know Avleen better!
Friends usually: understand me.
Love: is beyond words and expression.
Hate: overstated and undesired.
Dream of: One world of equals who
communicate in one language.
Most fun memory: taking free-style dancing lesson
with my teenage daughter.
Sometimes she used to fight with
me if I was not able to follow the
steps, and I used to really feel
scared of her.
Hobby – pastime: meeting and talking to diverse people.
Usually listen to: whatever my children have to
say about me.
Favorite book / movie: “Take your time” by E. Easwaran.
Motto in life: give your best always.
Here’s what Andy shares with us:
Andy Song
Production Section Manager, China
Andy was born in Shandong, China in
1979 and holds a Bachelor’s degree in
Technology and Electronics from Ha Er
Bin University. With over 8 years of work
experience in production management,
he joined Frigoglass in 2010 as Production
Section Manager for the pre-assembly,
foaming and door departments.
Friends usually: like to travel or play sports with me.
Love: all kinds of fruits.
Hate: to fail.
Dream of: traveling around the world
with my wife.
Most fun memory: life during my university years.
Hobby – pastime: traveling, playing badminton,
swimming and all kinds of sports.
Usually listen to: classical music.
Favorite book / movie: SAS Survival Handbook.
Motto in life: honor and duty.

Nicole Mantzikopoulou
Head of Coca-Cola Account, Marketing Function
Nicole was born in Caracas, Venezuela and holds a
Bachelor’s degree in Business Administration from the
Athens School of Economics and Business and an MBA
from the Manchester Business School.
From Nicole’s notebook
Friends usually: knock on my door when they want to eat
gourmet food, need advice or just want
to have fun!
Love: going out to dinner, the theatre or the
movies; outdoor activities; sharing life
with family and friends.
Hate: lazy people, bad food, meaningless,
superficial chatting.
Dream of: contaminating the world with positivity.
Most fun memory: pretending to be a bride for a research
project during my university years.
Hobby – pastime: Cooking, dancing, pilates, swimming,
walking in nature, meeting with friends.
Usually listen to: AudioBooks, Michael Bubble, Eros
Ramazzoti, George Michael, Shakira.
Favorite book / movie: Success Intelligence by Robert
Holden / Better late than later
Motto in life: Nothing is impossible, if you really want it.
Gizem Madarali
Purchasing Supervisor,
Turkey
Gizem was born in Kesan,
Turkey in 1985 and holds a
Mechanical Engineering degree
from Yildiz Technical University.
She started her career with the
Lonca Company in 2007 and
then moved to Ford Otosan
as Purchasing Engineer. Her
favorite pastimes are traveling,
skiing and reiki and she also
speaks a little Japanese.
Milind Phulse
Senior Purchasing Manager,
Supply Chain Function
Milind was born in 1969 in Poona,
Maharashtra, India. He holds a
Bachelor of Electronics Engineering
and an MBA from Poona University
and is a Certified International
Purchasing Manager. He is married
to Vaishali and they have a 12-year
old son, Chinmay.
Milind talks about himself
welcome aboarD
Friends usually: find me connecting,
talkative, humorous,
full of energy even at night…
Love: making friends from different
cultures and nationalities,
as well as singing, dancing,
and traveling.
Hate: being alone without friends
and people around.
Dream of: traveling in a space ship.
Most fun memory: Dancing to an English song
on Timon Island in Malaysia.
Hobby – pastime: Watching movies and detective
serials, reading, surfing,
traveling to new places.
Usually listen to: Hindi and Marthi music,
soft music.
Favorite book / movie: Casey’s Law: If Something
Can Go Right, It Should by
Albert V. Casey and Seven
Habits Of Highly Effective
People by Stephen Covey.
Motto in life: Walk the Talk.
Few words from Gizem
Love: dreaming big and achieving my
dreams. I also love challenges.
Hate: I definitely don’t like lies and
I don’t tolerate them.
Dream of: buying a yacht and traveling
around the Mediterranean.
Hobby – pastime: trekking, skiing, spending time
with my friends.
Usually listen to: rock music, but whatever
catches my ears is good to me.
Favorite book / movie: all books by Peyami Safa
and the Star Wars series.
19

Prashant Gupta
Product Manager, Marketing
Prashant was born in 1978 in Lucknow, Uttar Pradesh,
India and holds a Bachelor of Commerce and a Post
Graduate Degree in Business Management from the
University of Delhi, Vishwa Bharati. He is married to Nitika,
and they have a 3-year old boy, Aksh.
From Prashant’s notebook
Friends usually: call me Mr. Dependable.
Love: my family, my country,
Frigoglass, traveling to new
places and meeting new people.
Hate: perversion, deceit, one-upmanship.
Dream of: leading an organization
by the age of 40.
Most fun memory: my son winking at me when
I first met him immediately
after his birth.
Hobby – pastime: reading for self-development,
playing field games.
Usually listen to: soul soothing music.
Favorite book / movie: books on self-development
and Benhur, 300, Where Eagles
Dare, A Bridge Too Far,
Saving Private Ryan
Motto in life: Live life king size but don’t
take up drugs, don’t be
jealous – match up.
Yphone Wu
Production Manager, China
Yphone was born in Sichuan,
China in 1974 and graduated
from South China University
of Technology, Guangzhou
with a degree in automation.
With over 11 years of work
experience in operations
management including the
position of Production Manager
of the Procter & Gamble
Duracell plant, he joined our
China plant in 2010.
Filiz Avsar
Logistics Officer, Turkey
Filiz was born in Yozgat,
Turkey in 1981 and holds a
Bachelor’s degree in Business
Administration from Marmara
University. She started her
career with the Çağdαşlar
Customs Company in 2001 and
then moved to the Gökbora
Transportation Company as
Operations Manager.
Few words from Filiz
Love: nature and all the creatures
of nature.
Hate: all kinds of discrimination.
Dream of: going to Cuba in the near future.
Hobby – pastime: scuba diving, painting on canvas
using colors freely, and watching
movies, especially independent
films.
Usually listen to: all kinds of music, including such
favorites as Marianne
Faithful, Muse, Jay Jay Johanson,
Pink Floyd, and Depeche Mode.
Favorite book / movie: The Stranger by Albert Camus,
White Nights by Dostoyevski,
Other Voices, Other Rooms by
Truman Capote and Lost in
Translation by Soffia Coppola,
all of Miyazaki’s movies, Lost
Highway and Mulholland Drive
by David Lynch, In The Mood
for Love by Wong Kar-Wai,
Clockwork Orange by Kubrick
and Funny Games by Michael
Haneke.
Motto in life: Carpe diem but be permanent.
Knowing Yphone better
Friends usually: like to share their work or
life experience with me.
Love: delicious food.
Hate: to separate from my family
for a long time.
Dream of: achieving work and life balance.
Most fun memory: playing with my son on the
weekends.
Hobby – pastime: cooking and watching DVDs.
Usually listen to: CCTV-9
Favorite book / movie: the ‘24’ anti-terrorist tv series.
Motto in life: you pain, you gain.

Barun Dey
Deputy HR Manager, India
Barun was born in Agra, India and holds a Master of
Social Work degree from Dr. B.R.A. University, Agra.
He is married to Renu and they have a 3-year old son,
Tanmay.
Rasto talks about himself
Rasto Maintar
Supply Chain Manager,
Indonesia
Rasto was born in 1972 in Brebes,
Central Java, Indonesia and
holds a Bachelor’s degree in
Industrial Engineering from Bogor
Agriculture Institute. He is married
to Anggraeni Sulistyowati and they
have two children, 9-year old Azhan
Anggarajati Rabbani and 5-year old
Hafiza Putri Kayyisa.
Friends usually: talk and share about life…
Love: playing with the kids during
my free time… cultivating
so called “family values”
in my young son and daughter.
Hate: when I have no options.
Dream of: a balanced life – as it’s quite
challenging some times
to balance between work
and family.
Most fun memory: celebrating the achievement…
Hobby – pastime: cycling, once in a while going
to the countryside for trecking
and camping with family
during the weekend.
Usually listen to: Holly Quran recitations
Favorite book / movie: Muhammad” by Martin Lings
Motto in life: Pray Hard – Try Hard.
welcome aboarD
Let’s meet Barun!
Friends usually: like my company and consider
me a very jovial person.
Love: my family
Hate: people with a mean-spirited nature
Dream of: obtaining a powerful leadership
position in society and being
admired by everyone whether
inside or outside the office
Most fun memory: singing in front of family members
under the presumption that I can sing
beautifully.
Hobby – pastime: watching TV.
Usually listen to: soft music.
Favorite book / movie: The Winning and Titanic.
Motto in life: Be a successful professional
and a good human being
Irene Husni
Sales Administrator,
Indonesia
Irene was born in 1982 in Baturaja,
South Sumatera, Indonesia and
holds a Bachelor’s degree in
Business Administration from
the Royal Melbourne Institute of
Technology. After graduating she
joined Frigoglass Indonesia.
Here’s what Irene shares with us:
Love: cooking, travelling, interior design,
property.
Hate: I really hate to visit the Ghost House
in the theme park.
Dream of: traveling to more countries, having
a better Indonesia to support work life
balance for everybody who lives here.
Most fun memory: got lost in Gold Coast, Australia while
my plane was departing in 30 minutes.
Thank God, the plane was delayed.
Hobby – pastime: swimming
Usually listen to: Mariah Carey, Michael Buble,
Britney Spears. I also enjoy listening
to nursery songs; they make me feel
young and energetic.
Favorite book / movie: ‘Your Best Life Now’ by pastor Joel Osteen
Motto in life: be thankful with what you have now
and be challenged to have something
different.
21

Green is Cool
Frigoglass and Coca-Cola Recycling announce
green innovation
On October 6 2010, at the National Association of Convenience
Stores’ NACS Show in Atlanta, Georgia, Frigoglass and
Coca-Cola Recycling LLC announced that they are joining
forces to give used plastic beverage bottles a new life
through recycling and re-use. The two companies revealed
a joint effort that will facilitate the manufacturing of ICM
components from specially processed post-consumer
recycled polyethylene terephthalate (R-PET) bottles.
“Our commitment as a global supplier of Ice Cold
Merchandisers is to design and produce innovative products
that aim to reduce the impact on the environment,” said
MD Petros Diamantides. “Our collaboration with Coca-Cola
Recycling is another milestone in our effort to promote
sustainable development in our operations.”
”We envision a world where used beverage containers are
not seen as waste, but as valuable resources that can be
used over and over again to manufacture new products,”
22
noted John Burgess, President of Coca-Cola Recycling LLC.
“We are pleased to work with Frigoglass in bringing that
vision to life with cooler components made from recycled
PET plastic bottles.”
In addition to the recycled component initiative, at the NACS
Show Frigoglass showcased Miracool, the 2011 range of
ICMs developed specifically for the North American market.
The Miracool product line, which is based on a cartridgetype
refrigeration system that is easily removable and
interchangeable across models, offers environmentally
friendly features including natural substances in the
insulation process, increased recyclability and technology
ready to accept natural refrigerants.

Our green
credentials recognized
by Heineken
On October 8th 2010, Frigoglass received an Award at
the Heineken International Purchasing Conference in
Noordwijkerhout, The Netherlands, in recognition of its
valuable contribution to Heineken’s ‘Brewing a Better Future’
sustainability program.
Cooling beer at the point of sale ensures the quality of the
beverage but also generates carbon emissions. Therefore,
Heineken introduced a global policy earlier this year which
specifies that every new cooler installed, either as a new
installation or as a replacement, must meet a new, more
efficient specification.
A main supplier of Heineken for more than 20 years,
Frigoglass was pleased to also become Heineken’s main
supplier of coolers that meet its new “green” specifications.
These are none other than our Ecocool product line that
feature reduced energy consumption and minimized
environmental impacts through the use of natural
refrigerants and natural substances in the insulation
process, and by being fully recyclable.
In 2009 Frigoglass South Africa developed an integrated
business management system (BMS) conforming to the
ISO 9001:2008 and ISO 14001:2004 requirements. A new
feature of the BMS is the health and safety management
system that is being developed in accordance with the of
OHSAS 18001:2007 health and safety system specification.
Moreover, the BMS is presented to the end user through
an internal web interface (i.e. saving pages as html
files) which allows easy access to information such as
procedures, instructions, forms, etc., thus making a
positive contribution towards reducing the amount of
documents being printed and kept for reference purposes.
Recognizing how critical a resource water is especially in
terms of sustainability, Frigoglass South Africa has spared
no effort to reduce water consumption by 10% annually.
A key factor is measuring consumption against production,
GREEn GREEN IS COOL
Presenting the award, Mark Bekkers, Head of Group
Purchasing at Heineken, said “Frigoglass has played a
significant role in helping to implement our green strategy and
will continue to be a strong partner as we continue to drive
our ‘Brewing a Better Future’ program.”
ICM Chief Operating Officer Tom Aas noted “Ecocool is
the world’s first complete range of commercially viable,
environmentally-friendly coolers. Working in partnership with
our customers is of absolute importance to us and we look
forward to continuing our relationship with Heineken so that
we can support each other in our sustainability ambitions.”
Proactive environmental initiatives
which has shown that they have managed to produce
more with less water by successfully implementing water
saving projects over the past 3 years. The 5S system,
lean manufacturing changes and monitoring have also
contributed to achieving their objectives.
Carbon footprint reduction has only recently gained
momentum in South Africa. With new laws and taxes
being drafted regarding CO2 emissions, Frigoglass
South Africa has proactively been finding ways to reduce
its carbon footprint, mainly by reducing electricity
consumption by 10% annually for the past 3 years and is
on target to achieve this for 2010. The measures applied to
date include regulating electric water heater (geyser type)
temperatures, installing lower wattage lights throughout
the plant, removing or limiting the use of high wattage
lights and increasingly using piped gas for heating.

Health & Safety
24
A clean and fresh Head Office workplace!
In October 2010 our Head Office, acting on its consistent
commitment to a healthy and safe work environment,
organized an indoor measurement of inhalable airborne
dust particles. Air, like water and nutrition, is a necessary
resource for human beings. Clean air keeps our body
and mind healthy and functioning properly. Besides
health issues, fresh air is an important factor that affects
concentration, productivity and fatigue. Indoor inhalable air
that exceeds a specific limit of airborne dust particles per
cubic meter may cause health hazards that include but are
not limited to allergies, asthma, and chronic headaches due
Our Kato Achaia plant in Greece remains committed to
occupational health and safety and has focused on renewing its
certification under the OHSAS 18001 specification. During the
year, there were three meetings with the union and employees
were invited to propose solutions that will help them improve
the quality of their work and performance. The key issue in the
first meeting was that workplace housekeeping and cleanliness
are essential to avoid creating conditions that may lead to
accidents. The message was that improved work conditions, not
just productivity, will result in improved performance and drive
long-term sustainability. The second meeting focused on the
appropriate and continued use of personal protective equipment
issued to employees to help prevent accidents. It was agreed that
to insufficient oxygen input. Even people who don’t suffer
from a respiratory condition can feel the effects or symptoms
from contaminated air such as sneezing, coughing or
an irritated throat. The measurement in our Head Office
was conducted for a full day by a specialist Environmental
Engineer from Ergonomia, our health and safety consulting
partner according to ELOT EN 1232-98 standards. Special
air pumps equipped with measuring filters captured and
weighed floating dust particles in preselected areas. The
results confirmed that our workplace is as clean, fresh and
cool as can be!
Committed to a safe work environment
proper procedures should be strictly applied and monitored to
meet the company objective for zero accidents. The third meeting
was devoted to highlighting the work problems faced in various
jobs and proposed solutions. The main issues that were raised
included the lack of proper signs in many areas of production,
the lack of instruction on the proper use of personal protective
devices, the risks associated with the carrying of raw materials,
and the need for guardrails where necessary. The common
goal of the certification body and our company is to continuously
improve operations in all departments, something that can only
be achieved if procedures and rules are strictly followed. The
2011 Health & Safety plan for the K-A plant will include a fire drill
with the assistance of the fire brigade and training in first aid.

Noise has historically been an important environmental issue. Even
ancient Rome had rules about the noise emitted by the ironed
wheels of wagons which battered the stone-paved roads, annoying
the citizens and disrupting their sleep. However, noise pollution
became much more common after the industrial revolution.
Machinery of every kind surrounded modern people making our
everyday environment a very noisy place! Some of the health
concerns that relate to very high noise levels include but are not
limited to the following:
Sleep disturbance
When in an environment with noises that reach higher than 30 dB
(Decibel is the measurement unit for sound intensity) the difficulty
in sleeping might cause to an individual increased blood pressure,
changes in respiration, cardiac arrhythmia, and increased body
movements. It is therefore advised to try and reduce the noise level
in your bedroom by filtering sound sources, such as a television set
or a computer fan. A good and quiet night’s sleep will help you feel
healthier and happier the morning after.
Physiological Functions
Prolonged noise exposure may have an adverse impact on
physiological functions, and susceptible individuals may develop
Noise Pollution
permanent effects, such as hypertension and ischemic heart
disease. Studies have shown that workers exposed to high levels
of industrial noise for 5–30 years may show increased blood
pressure and an increased risk for hypertension.
Mental Illness
Environmental noise is not believed to cause mental illness
directly, but it is assumed that it can accelerate and intensify the
development of latent mental disorders.
Performance
Although noise-induced arousal may produce better performance
in simple tasks in the short term, cognitive performance, such as
reading, attention, problem solving and memorization, substantially
deteriorates for more complex tasks. Noise may also produce
impairments and increase in errors at work, and some accidents
may be an indicator of performance deficits.
The sound of music coming from the speaker of a CD player may
be a source of immense relaxation and pleasure. The moment
sound becomes noise and therefore annoyance is when either
the sound is played extremely loud or (more often) when is not
our intension to hear it (road traffic, the neighbor’s TV set, working
mechanical equipment etc). In large cities like the ones most of us
live in, it is almost impossible to completely isolate yourself from
environmental noise caused by technological evolution. But if we
can’t stop technology from moving forward, we can surely reduce
the “ruckus” it makes either by filtering it, or by taking some time
away from all, just to enjoy the sound of silence.
Launching “noise program” in South Africa
Occupational noise-induced hearing loss is one of the nonreversible
impairments that many blue collar employees have
to face. Frigoglass South Africa recently performed a health
risk assessment and environmental survey and prioritized
a noise program to protect employees. Noise emitted from
various tools and machines was measured at/above the
occupational exposure level. An action plan was presented to
management and in consultation with the health and safety
committee additional measures were implemented. A survey
HEALTH HEALTH & & SAFETY
SAFETY
was conducted of the various types of hearing protection that
would be preferred by employees which resulted in two types
being selected and supplied. The noise protection selected will
effectively reduce noise levels by 25dB.
With Health and Safety being an important part of their daily
work routine, our colleagues at Frigoglass South Africa are
“doing their bit” and urge us to join hands and expand our
efforts across the globe, sharing valuable experiences and
know how to improve day to day work conditions.
A winning slogan for a cleaner workplace
On September 13 our colleagues at Frigoglass Romania launched a workplace cleaning project and
asked their fellow employees to propose taglines or slogans that would best describe their initiative.
The winning entry “a clean environment is a pleasant environment to work in – for you, for the
future be responsible” was put up in the production area, inspiring people to think about their role in
maintaining clean and healthy workplace conditions. Claudia Urs and Alex Giurca, who came up with
the winning slogan, were rewarded with a barrel of beer each for contributing to a cleaner, healthier
and better looking facility that, of course, can be further improved upon.

i
innovation
From innovation—man’s creative
genius to conceive and introduce
something new and useful to
society—has arisen the vast
difference between our way of life
and that of animals.
nventiveness and passion for new achievement did much
more than raise our standard of living; it changed the lives
of millions of people all over the world, bringing about great
shifts in the distribution of population and location of power,
creating new social prospects, transforming education and
much else, in ways which few people fully appreciate.
In other words, innovation made civilization possible,
reflecting man’s persistence, optimism and originality
combined with a firm conviction that there are more
effective, more efficient or elegant ways of doing things.
For centuries, while many innovations have met with a warm
welcome, others have been greeted with skepticism. It took
repeated attempts, endless demonstrations, monotonous
rehearsals before innovation could be finally accepted.
“Very clever but they will never replace the horse” some
scientists said when they saw the first motor-cars.
The skeptics often argue that innovations are too visionary.
For example, in the early days of aviation some prominent
astronomers warned the public that the idea of gigantic
flying machines speeding across the Atlantic and carrying
passengers was utterly impossible. Earlier still, in October
1903, the distinguished professor Simon Newcombe had
mocked the very idea of flying as totally impractical. Just
56 days later, at Kittyhawk, North Carolina, Orville Wright
became the first man to fly in a power-driven airplane.
Today, at the threshold of a new millennium, innovation
reflects and shapes the vision of the future, creating an
exciting new world of new possibilities and advanced
technological applications. One of the era’s greatest
challenges is not only to design and develop the tools of the
future but also to adapt the achievements of technological
innovation to constantly evolving human needs, meeting
contemporary requirements for improved living standards
as well as expanded prospects. This is a challenge we,
at Frigoglass are preparing to successfully tackle.
Our organization values innovation and strives to establish
the kind of corporate culture that supports sustainable
innovation and enables it to become part of our company’s
DNA. Creating this kind of innovation-friendly culture
is not accomplished overnight and requires a groupwide
commitment. Outdated ways are challenged, while
practices facilitating our ability to originate are adopted
for the purpose of adding value. Faced with the ongoing
challenge of developing advanced products and services
and maintaining our role as an industry leader, all of us
throughout our organization should be willing to become
proactive innovators and always explore new ways of
making innovation a day-to-day reality!
if you can dream it, you can do it Walt Disney (1901-1966) f ilm maker 27

Visionaries
who made a difference
the world would be a poorer place without the visionaries who developed new, value-added ideas and created
something unique that would not naturally evolve via ordinary processes. These individuals challenged old assumptions,
conceived new possibilities and originated breakthrough ideas, closing the gap between the theory
and the practice of innovation and turning inventive thinking into intelligent, inspired action. As argued by Professor
Elias Karayannis, “innovation is by no means synonymous with invention. Innovation is the successful introduction
of an invention to a social and economic context; something that the average consumer would have
the desire to purchase. In other words, innovation is the conversion of knowledge into financial resources.”
Innovative geniuses offer some of the most fascinating stories the world has ever known—from the Italian Leonardo
da Vinci and the French Jules Verne who envisioned the shape of things to come, to the Beatles, the British
pop band that forever changed the face of Western music. However, for the purpose of this feature, we chose to
present some of our very own—truly innovative minds from Germany, Russia, Greece and the USA, who applied
their innate creativity on the job.
taking a new step, uttering a new word, is what people fear most
Fyodor Dostoevsky
(1821-1881) writer

j
Walt Disney
timeless magic
ust imagine the world without Disney’s magic and
optimism. A restless mind that pioneered the field of
animation and transformed the entertainment industry,
Walt Disney (1901-1966) was a bridge between the
fond memory of the past and the vision for the future.
A pioneer and innovator, and the possessor of one of
the most fertile and unique imaginations the world
has ever known, he was able to see the entire picture,
connecting advanced technology to his ongoing mission
of making life more enjoyable and fun. During his 43-year
Hollywood career, which spanned the development of
the motion picture industry as a modern art form, Disney
established himself and his innovations as a genuine part
of contemporary culture.
Awards, including a record four in one year. Moreover,
his dream of an organized amusement park came true in
1955 and ever since the magic kingdom of Disneyland has
entertained more than 200 million people from all over
the globe. Today, the corporation he founded has annual
revenues of more than $35 billion, a clear indication that
the world is still moved by Walt Disney’s innovative vision.
Walt Disney created some of the world’s best known
fictional characters. Mickey Mouse, who made his screen
debut in 1928, was the first synchronized sound cartoon,
while Snow White and the Seven Dwarfs, which premiered
in 1937, was the first full-length animated musical feature
and is still considered one of the great feats of the motion
picture industry. In the following years, Walt Disney Studios
completed more than 100 animated features, including
such classics as Pinocchio, Fantasia, Dumbo, Bambi and
the highly acclaimed Mary Poppins, which combined
cartoon animation with live action. His inquisitive mind
and endless drive for perfection resulted in 26 Academy 29

pAgrippina Vaganova
mastering ballet
30
recision. Quiet power. Controlled strength. Vaganovatrained
dancers are easy to spot: their bodies breathe flair
and character to every move. But who was the woman
who set the stage for them? It was a Russian ballerina,
Agrippina Vaganova (1879-1951), who revolutionized the
art of ballet with the technique that bears her name. As a
dancer, Vaganova was renowned for her strong jumps and
elegant technique but she wasn’t emotionally expressive.
This criticism influenced the marriage of intricate footwork
and artistic expression that encapsulates her pioneering
philosophy, her insistence upon a fully engaged class
where every step is meaningful.
The so called “Vaganova system” takes the best of the
old imperial ballet style -a romantic plasticity allied
with Italian virtuosity- and blends it with a more athletic
movement to form a method that does not isolate
one particular part of the body but trains it into one
harmonious whole. Vaganova perfected this form of
teaching into a workable syllabus and her textbook
Fundamentals of the Classical Dance (1934) earned her
a highly respected place in the history of ballet. The
Vaganova Ballet Academy in St. Petersburg, one of the
most famous and influential dance schools in the world,
boasts of such famous graduates as Rudolf Nureyev,
Natalia Makarova and Mikhail Baryshnikov.
t
Joseph Pilates
fitness for happiness
‘To achieve happiness you must
gain mastery of your body.’ This
is the philosophy of the Pilates
method of body conditioning,
a unique system of stretching
and strengthening exercises that
revolutionized physical fitness.
Invented over ninety years ago
by the German Joseph Pilates
(1883-1967), this method that
tones muscles, improves posture,
provides flexibility and creates a
streamlined shape has evolved
into a vision of an ideal lifestyle attained through the balance
of body and mind. Rather than isolating muscles and working
each area individually, the Pilates philosophy focuses on treating
the mind and body as an integrated whole—the first
step towards the goal of overall fitness and the
enjoyment of a full life.
Joseph Pilates began developing his exercise
system in Germany in the early 1900s. Plagued
by asthma, rickets and rheumatic fever as a
child he was determined to strengthen his frail
and sickly body. Eventually, he came to believe
that bad posture and inefficient breathing lay at
the roots of poor health. He ultimately devised
a series of exercises focusing on breath
awareness, spine alignment and abdominal
muscle strengthening and engineered all
the equipment required. He called his
method “The Art of Contrology,”
or muscle control, to highlight
his innovative approach
of using the mind to
master the muscles.
After immigrating to
the United States
in 1926, Pilates set
up the first official
Pilates Studio in New
York City where
he maintained a
steady and devout
following among
well-known
dancers and
performers.
creativity is thinking up new things,

aJennifer Tuttle
math as easy as 1, 2, 3!
few years ago, Jennifer Tuttle, a 30-year-old elementary
school teacher from New Baltimore, Michigan, USA invented
an educational game that uses singing and visual number
patterns to teach math. Understanding the frustrations
children experience when dealing with numbers, Tuttle used
for years a program that taught kids as young as eight to
multiply by moving, chanting and evaluating visual patterns. In
2005, a parent begged Jennifer to explain how she taught her
second grade daughter to multiply, as her fifth grade son was
still having difficulties. The parent, a learning consultant for
a local school district, was so impressed with Jennifer’s
method of teaching multiplication and division she
asked her to hold a workshop to train the staff in her
school district. It was then that Jennifer realized the
need for an easier, more effective way of teaching
elementary math. Turtle plans to launch her own
company, marketing her innovative game to
parents and classroom teachers.
f
Aristotle Racing Team
formula for success
our years ago a group of Mechanical Engineering
majors at the University of Thessaloniki decided to
attempt something never tried before in Greece: to
design and develop a small Formula-style race car and
participate in the global student design competition
organized by SAE International (formerly Society of
Automotive Engineers). Their task was not easy. They
had to get out of the
classroom and apply
textbook theories to
real work experiences,
encompassing all
aspects of the automotive
industry, from research
and manufacturing to
marketing, management
and finance. Most of the
people who listened to
their plan discouraged
them but they persisted.
With frugal means and
hard work they built from
scratch a vehicle that
goes from 0 to 100 kph
in 4 seconds! In its debut
appearance, at Ferrari’s
racetrack in Italy in 2007,
the Aristotle Racing
Team was among the 12 vehicles that made the finish
line, while last year it received the best car design
award in England’s Silverstone. Today, 22 students are
involved in the project, having learned to work with
disciplined passion in a highly competitive international
environment that requires innovative thinking and
clever problem solving.
innovation is doing new things Theodore Levitt (1925-2006) economist 31

32
Automobile
A symbol of personal freedom, as well as the world’s
major transporter of people and goods, the automobile,
whose mass production originated in the early 1900s,
is largely responsible for shaping the contemporary
landscape in most developed countries.
Airplane
Trips that once took weeks or even months now take
hours. Invented in 1903 by the Wright brothers, planes
transport people and enable us to depend on overnight
delivery of goods and documents.
ENGINES OF GROWTH
achievements
Technological
of our time
As we head into the second decade of the new millennium,
let’s look back for a moment at some of the greatest engineering
achievements of the last 100 years that we use every day
and probably take for granted. As you may have guessed,
refrigeration couldn’t be but one of them!
Spacecraft
The launch of Sputnik in 1957
electrified the world, inspiring
a generation of engineers.
Spacecraft have thrilled us,
expanded our knowledge of
the universe, contributed to
new products and improved
weather forecasting and wireless
communications.
Imaging
From tiny atoms to distant
galaxies, imaging technologies
-electron microscopes, ultrasound,
radar, sonar, CAT scanners- have
expanded the reach of our vision,
giving us incredible new views of
the universe.
Electrification
From a handful of people and a few factories in 1900, electricity now
reaches virtually every corner of the globe. It has made large-scale
manufacturing possible, encouraged the growth of cities, transformed
farming, and magnified our ability to communicate.
Agricultural Mechanization
Tractors, reapers and combines mechanized farming, while hundreds
of other machines transformed it from muscle power to machine
power, vastly increasing its efficiency.
innovation is seeing change as an opportunity - not a threat
Unknown

Telephone
The telephone is a
cornerstone of modern
life. Where newsbearing
messengers
once traveled by
horse or foot, today
phone connections
enable instant
communications, while mobile
telephony connects us even more conveniently.
Electronics
The vacuum tube dominated the first half of the 20th
century; the transistor and integrated circuit the latter half.
They gave us hearing aids, television, computers,
CD players, bar codes, cellphones, e-mail and the Web,
boosting communication and convenience.
Radio and Television
Radio and TV gave us real-time windows
into remote areas of the world. The
explosion of television in the 1950s
brought sports, culture, music and
entertainment into our homes. More
recently, technology has put these
into our pockets.
Refrigeration
The ability to transport and store
fresh foods was made possible
by refrigeration, which completely
changed our nutrition habits. Often
taken for granted, refrigeration is one
of the most important technological
innovations in human history—but you
already knew that!
Household Appliances
Such innovations as resistance heating and microprocessor
technology led to washing machines and vacuum cleaners,
electric stoves and heaters, toasters and microwave ovens,
freeing up time from household tasks and food preparation.
Health Technologies
Artificial organs, replacement joints,
electrocardiographs and pacemakers
have saved and improved the quality
of life for millions. Fermentation
processes and large-scale
manufacturing techniques have
facilitated the production of vaccines
and other pharmaceuticals to reduce
or eliminate disease.
Water Supply
Clean water has significantly reduced water-borne
disease and made household work more convenient.
Large-scale water projects spurred the development
of entire regions, even turned whole countries into
self-sustaining agricultural economies.
Laser and Fiber Optics
Pulses of light from lasers are used in industrial tools,
surgical devices and satellites. Fiber optic cables are
the medium of choice for modern communications,
carrying vastly more information than copper cables.
Computers
Computers have transformed businesses and lives around
the world, increasing productivity and providing access
to vast amounts of knowledge with little effort.
Internet
From its origin in the 1960s as a network linking university
research centers, the Internet grew explosively in the
1990s to transform business practices, educational
systems and personal communications, providing global
access to news, commerce and vast stores of information.

small
great
inventions
INNOVATIONS THAT CHANGED EVERYDAY LIFE
Over the centuries great innovations
have consistently changed the world
for the better. However, great
innovations are not only the big
breakthroughs but also the small
devices which are economical, avoid
messy procedures, reduce tedious
work and save time. For example
-as we at Frigoglass well know, the
crown cap bottle closure saved cork.
Correctly identifying human needs and
then devising the right solutions that
can dramatically improve everyday life
is a rare and precious quality. As 1937
Nobel laureate Albert Szent-Gyorgyi
said, “genius consists in seeing what
everyone has seen and thinking what
no one has thought.” Here are some of
those great small inventions that made
our life easier and more fun!
Matches
In 1827 the British chemist John Walker made matches
from splinters of wood tipped with a chemical mixture
that ignited when struck on sandpaper. Some 20 years later
the first safety matches, with a special striking surface,
were introduced by the Swede John Lundstrom.
Traffic Lights
A traffic signal-arm with red and green gas-lamps for
night use was tried out in London in 1868 but the gas
exploded killing a policeman. The first traffic light, red
and green only, was installed in Cleveland, USA, in 1914.
Automatic traffic lights were used in London in 1925.

Scissors
The familiar type pivoted between
handle and blade was being made 2,000
years ago in the Roman Empire. They
came into wide domestic use in Europe
in the 16th century and the first largescale
production began in 1761.
Post-it
In 1968, Dr. Spencer Silver, a chemist at 3M in the
USA, accidentally developed a low-tack, reusable,
pressure sensitive adhesive. In 1974, a colleague
of his, Art Fry, came up with the idea of using it
to anchor his bookmark in his hymnbook.
Fry then developed the idea and in 1977 3M
launched the product. The term ‘Post-it’ and
the canary yellow color are trademarks of 3M.
Yale Key
Linus Yale Jr, an American locksmith
from Philadelphia, perfected the
pin-tumbler lock, which he patented
in 1865 and which remains in use
virtually unchanged. This cylinder
lock was cheap to produce; all its
parts were mass produced from
the outset, even though the end
products were not identical.
Jigsaw Puzzle
In the early 1760s English engraver and map-maker John
Spilsbury started to paste his maps onto thick wooden
blocks, cut them into pieces—one country to a fragment—
and placed them haphazardly in a box. When the pieces
were later reassembled they made up a map. His invention
was seized upon by educators who thought it would be a fun
way of teaching children geography.
Fork
Forks were first used in 11th c. Italian
households for eating fruit that would
otherwise stain the fingers, and by
the 1450s they started to replace the
sharp-pointed knife for lifting meat
from the plate. Until about 1900, British
sailors were not allowed to eat with
forks; to do so was considered
unmanly!
Aspirin
Best known for its pain-killing
properties, Aspirin was developed
in the late 1890s by the German
chemist Felix Hoffmann
to relieve his father’s
rheumatism. It came
from salicylic acid, originally
obtained from willow-tree bark.
In 1899 it was synthesized by
Hoffmann’s employees, the Bayer
chemical company.
Ice Cream Cone
The earliest reference to ice cream
appears in 1686 in the accounts of
Lord Steward’s Department itemizing
dishes for King James II. Ice cream
cones, popularized in the early 1900s,
were initially rolled by hand but in 1912
Frederick Bruckman from Oregon, USA
patented a cone-rolling machine. He sold
his company to Nabisco in 1928, which
still produces icecream cones.
Zipper
In 1906 Gideon Sundback, a
Swedish engineer working in
America, produced a fastener using
interlocking metal teeth drawn
together by a slide. In 1913 it became
commercially viable when he
developed a machine for stamping
out the teeth and crimping them to
fabric tape.
35

REVOLUTIONIZING BUSINESS
36
created
Mavericks who
new opportunities
Innovation is not something that only happens in secluded R&D laboratories.
It also means original entrepreneurship, path-breaking business ideas and bold
marketing projects. Here are some famous executives who were open to new
ideas, championed them with unwavering passion and showed the world
what it takes to embrace change and revolutionize business, delivering value
to the customer. These innovative leaders did not wait for opportunities to come
along: they created them!
Ted Turner
round-the-clock entrepreneur
A truly amazing personality who revolutionized the
media business with the creation of TBS and CNN cable
networks, Ted Turner (b. 1938) is an innovative and risktaking
communications entrepreneur responsible for
rethinking the way we use television in the last three
decades. Who ever heard of broadcasting news 24 hours
a day before Ted Turner? In 2006, Turner received a
global innovation award designed to honor outstanding
personalities whose influence spans the world.
Lee Iacocca
changing the face of business
One of the most famous business people in the world
and one of the greatest American CEOs of all time, Lee
Iacocca (b. 1924) is known for his innovative management
style during his years at both Ford and Chrysler that
changed the face of American business. While at Ford, he
came up with several very innovative purchasing concepts
and payment plans structured to be affordable to the
consumer. His philosophy was clear: “Continually innovate
your life and your industry. Know when it is time to
embrace change and growth. You can have brilliant
ideas, but if you can’t get them across,
your ideas won’t get you
anywhere.”
innovation is the process of turning ideas into

Phil Knight
reinventing sports marketing
What comes to mind when you think of the phrase “Just do
it”? If you think of Nike, it’s proof that Phil Knight (b. 1938)
successfully executed his objective when he created his now
multibillion-dollar sport shoes company nearly 40 years ago.
Knight, who had a flair for innovation, changed the way that
athletic shoes were marketed in two ways. First, he struck
major endorsement deals with sports stars, especially Michael
Jordan, which created an aura of dominance and success.
No longer just the shoes you wore when going for a run, Nikes
became status symbols. Second, he focused extensively on
advertising that not only promoted the brand but also created
top-of-mind awareness with one of the greatest logos and
slogans of all time.
Steve Jobs
innovative designs for a digital age
Well known for being the co-founder of Apple, Steve Jobs
(b. 1955) has contributed much to the symbolic image
of the Silicon Valley entrepreneur, emphasizing the
importance of innovative design and driving forward
the development of products that are both functional and
elegant. Jobs is listed as either primary inventor or
co-inventor in over 230 patent applications, from computer
and portable devices to user-friendly interfaces. The
recurring theme in his success story is his ability to think
differently and openly, kick-start his brain and constantly
question the status quo, connecting vastly different
experiences in order to arrive at something wholly new.
Jeff Bezos
pioneering e-commerce
manufacturable and marketable form
The founder of Amazon.com, an Internet goliath that
sells everything from books to laptops to gift baskets,
Jeff Bezos (b. 1964) has established himself as a
pioneer of e-commerce and a paragon of today’s
business innovation. “There’s no bad time to innovate”
he says. “You should be doing it when times are good
and when times are tough—and you want to be doing
it around things that your customers care about.
Innovative ideas don’t require big budgets. They
require thoughtfulness and focus on the customer.”
Bill Gates
shaping the future
A contemporary innovative hero who realized the longstanding
dream of making a mainframe computer into
a PC and paved the way for future innovators, Bill Gates
(b. 1955) has been a creative person since his early childhood.
At age fourteen, having already designed a computer
program, he launched his first company, which monitored
traffic for the Department of Transportation, and in 1975, at
age 20, he founded Microsoft, a company that largely shaped
the world as we know it today—from Internet browsing
to digital photography to sophisticated computer games.
When his company went public in 1986, he was already a
31 year old billionaire. Gates, who last year received the
‘Most Innovative People Award for Technology Innovation’ in
recognition of his success in revolutionizing the way personal
computers and software fit into everyday life, said that “luck
played a role, but I think the most important element was our
original vision.”
Watts Humphrey (1927-2010) software engineer
37

THE FRIGOGLASS WAY
TO INNOVATION
Interview by Panos Giannopoulos
Our ecocool
‘journey’
to protect
the environment
As mentioned earlier, our company keeps abreast of the latest trends and
developments, turning technological breakthroughs into innovative products,
tools and practices. As a result of constantly integrating innovation in its
business model, Frigoglass is the first ICM manufacturer to offer a complete
range of environmentally friendly products under the Ecocool brand.
The Ecocool range was first presented to the public at
Drinktec 2009, securing a place for Frigoglass among the
four finalists for the Best Environmental Initiative Award.
In 2009, Frigoglass was also recognized as one of the top
three companies among 141 entries from 24 EU and other
candidate countries at the European Business Awards for
the Environment for the development of its Ecocool range.
These prizes are awarded by the European Commission
every two years to companies that have made outstanding
contributions to sustainable development.
The following interview with the former ICM Marketing
Director Panos Giannopoulos faithfully reflects our
company’s steadfast commitment to driving innovation in
our industry, contributing to the preservation of precious
natural resources.

ICM Marketing Director Panos Giannopoulos receives award
from EU Environment Commissioner Janez Potocnik during the
European Business Awards for the Environment.
Why did Frigoglass decide to allocate considerable
resources in the development of the Ecocool range?
Protecting the environment is a critical priority for
Frigoglass. Our commitment is to conduct operations in an
environmentally-responsible manner and develop products
that have minimal environmental impact. By demonstrating
a commitment to a safer and cleaner environment, we
contribute to safeguarding the Earth’s resources and thus
ensure a better future for current and future generations.
We understand that this commitment reflects our
company’s vision and values. But how does it translate to
day-to-day operations?
In this journey we apply integrated environmental
management systems in our production facilities, while
researching and developing products according to
environmental principles (eco-design) defined by energy
consumption control and recyclability.
Refrigeration is a major breakthrough in the history
of humankind. Are you saying that there is room for
improvement?
All ICMs use chemicals in the cabin insulation (as blowing
agents) and in the refrigeration system (as refrigerants)
that have a direct impact on the environment resulting from
direct emissions of these chemicals during the production,
use and recycling phase.
So, what’s our goal?
To minimize the use of these materials and where possible
to replace them with more eco-friendly materials, such as
C5 or CO2 as insulation blowing agents replacing HCFCs and
hydrocarbons (R290 and R600a) and CO2 (R744) as an HFCfree
refrigerant.
You talked about a ‘journey.’ How did it all start?
Since 1999 we have led technological developments in
the field of environmental friendly refrigerants, which
reduce EC by up to 50%. Frigoglass first began
exploring alternative refrigeration technologies
in 1999, experimenting with Hydro Carbon
(HC) refrigerants. In 2001, our research policy
focused on investigating three alternative
refrigeration technologies: Free Piston Stirling
Cycle (FPSC), CO2 (R744) and HCs (R290,
R600a). At that time, we started investigating the validity as
well as the commercial viability of the Free Piston Stirling
Cycle (FPSC), with the aim of introducing this technology to
the Athens 2004 Olympic Games.
But it never got off the ground. What’s the story there?
After exploring this option further, we came to the
conclusion that, under existing circumstances, the FPSC
technology was unlikely to apply to our primary equipment
applications in the near future due to unmanageable gaps in
both the technology (limited capacity for large units) and the
commercial viability (prices not at affordable levels).
Did we look into any alternatives?
As a substitute to the FPSC, we explored HC refrigeration
and this was in turn applied to the FV650RDH ICM, of
which 960 units were placed throughout several venues
of the Athens 2004 Olympic Games. During that year
we further expanded our CO2 (R744) research. For the
development of CO2 cooling systems that meet market
performance standards, we have been working closely
with multiple compressor manufactures, such as Sanyo,
Danfoss, Tecumseh and Embraco. The FV650RDC with R744
refrigerant was completed in July 2005. More than 800 such
units were used by TCCS in various Olympic venues during
the Torino 2006 Winter Olympic Games.
What are the developments since then?
Since then, additional effort has been put by our R&D
Engineering department to further improve on energy
efficiency (18% less consumption) while incorporating
in the design an electronic controller for better energy
consumption management. 1200 units of this improved
version were placed again by TCCC in Austria during the
Euro2008 Championship.
39

40
Photo from Drinktec 2009
That’s quite impressive, but there was also another
innovative project going on, wasn’t there?
Right. In parallel to the development of the FV650RDC,
we also worked on implementing CO2 for our Easyreach
Open Front model. Its excellent performance both in terms
of operation and energy efficiency, while integrating the
innovative CO2 technology, was recognized and awarded in
the prestigious EU ProCool competition in 2006. The HC and
CO2 eco-friendly refrigerants are the basis of our Ecocool
range and represent the direct impact of commercial
refrigerators on the environment.
Is this the only impact?
Not quite. There is also an indirect impact, which refers
to the energy consumption as well as the recyclability
and waste generation at the end of a product’s lifecycle.
This indirect impact accounts for 99% of the ICM’s total
environmental impact.
That’s amazing! Could you please tell us more about it?
In terms of energy consumption Frigoglass has focused
on optimizing the design in order to develop products that
have the least possible environmental impact (by using
special types of glass configurations, etc.), on improving the
energy efficiency of the refrigeration system by introducing
leading-edge highly efficient components, such as energy
efficient motors and LEDs (LED illumination systems
have been proven to consume 15-20% less energy than
conventional fluorescence systems), and on developing and
applying smart control systems that supervise and reduce
energy consumption by rationalizing the operation of our
refrigerator components (e.g. a lights-off system for the
night hours, control of fan motors operation, higher cabinet
temperature during night hours, etc.)
How about recyclability and waste generation at the end of
the product’s life?
Based on eco-design principles, Frigoglass aims to
maximize product recyclability by introducing technology
that will eventually make cabinet disassembly easier, will
limit the number of materials (especially plastics) used,
making separation easier, faster and less expensive, and will
increase the percentage of materials that can be recycled
so that our Ecocool products will have a high recyclability
potential at the end of their life cycle. This reduces the
amount of solid wastes entering the landfills.
Do our customers play a role in this effort?
Absolutely. On our “Ecocool journey” we have full alignment and
support from our customers, who drive their own sustainability
efforts. According to Coca-Cola Hellenic, in 2007 emissions
stemming from cold drink equipment accounted for almost
two-thirds of the company’s overall footprint. Their target is to
cut these emissions by over 50% by 2020. Likewise, SABMiller
has stated that “we are beginning to understand which parts
of our value chain create the most emissions; helping to target
our reduction programs. We will move towards the purchase
of low emissions refrigeration equipment and encourage our
distributors to follow us.” Heineken’s point of view on energy
is similar: “We realize that as a company that uses energy
throughout its value chain, we have a responsibility to ensure
that we do not waste this scarce resource.”
There seems to be a consensus on the issue. Are you
optimistic for the future?
In 2009 we sold over 17,000 units of the Ecocool range, while
in 2010 we sold over 60,000 units (29% of European sales.) By
2015 we expect that all our major customers will be buying
only environment friendly ICMs.

innovative
Remote Auditing
In a world of wireless internet access, satellite phones
and video conferencing, it is now possible to audit an
organization halfway across the world without leaving your
office. Using our advanced ERP and with the help of our
IT department we, at Frigoglass, have created a specific
internal audit module which assists us in pinpointing
areas of significance requiring review. As of the beginning
of 2010, our Internal Audit Head Office Function has
introduced this innovative tool, mainly reviewing critical
balance sheet accounts across the globe and raising
red flags where needed. One of the most interesting
remote auditing features has been the fact that we are
now in continuous contact with our fellow colleagues
exchanging opinions on and eventually resolving financial
and operational issues. This quick and constant exchange
of information keeps us as at a high level of awareness
helping us avoid unexpected problems in the future.
An audit is essentially the gathering of information
relevant to specified objectives, scope and criteria. This
information is most frequently gathered in the form of
interviews, document reviews and through observation
of people or processes. Traditional audit methods
involved visiting the auditee but remote auditing
allows us to access locations that would otherwise be
expensive or difficult to get to, contributing to significant
time and cost savings. More importantly, it offers us
a way of maximizing our resources, particularly in
the planning stages of an audit, gathering all relevant
information ahead of time and preparing our audit
in order to avoid unnecessary questions and delays.
As this innovative process is a dynamic one, internal
auditing will continue to explore the capabilities of
e-technology in order to become more effective and
efficient in the future.
41

Teammates
Great teams are made of great teammates
who love challenging tasks and are always ready to
prove that the outcome of a conscious and concerted
effort is far greater than the sum of its parts. So let’s
meet some of them and listen to what they have to
say about being part of a successful team.
Describe a memorable event at
work that involved your whole team
or a problem that you had
to solve working as a team.
When you are away on vacation
or on leave do you miss anything
from work?
Brahmpal
Production Foreman - Frigoglass India
Since management launched the Lean program I have been
the coordinator/facilitator of the existing 12 lean teams.
I feel proud to be a part of this team effort which has done
so much in the shop floor. All teams have worked hard to
improve the quality of our products, reduce rejections and
most importantly change the attitude of our people towards
work. It gives me a lot of satisfaction when everyone
recognizes the efforts put in by our team.
I normally don’t take leave. For me my company is my home
and it’s the work that I love the most. So I miss my work
when I am at home.
Sri Setyowati
Spare Parts Foreman - Frigoglass Indonesia
Rajbir Singh
Production Foreman - Frigoglass India
In the foaming area, we used to put pipe in the pouring
head of the foaming machine which was time consuming
and resulted in lots of material waste. I, along with the
foaming team member, sat down together and did some
brainstorming. We came up with the solution of not putting
pipe in the pouring head and pouring with direct head. In this
way we not only saved a lot of time but also improved our
housekeeping. It was the combined effort of the foaming line
team which helped turn our ideas into reality.
I normally don’t take leave but whenever I am away I miss
my work a lot. After all, it’s the passion that I have towards
my work.
Usually, I have to wake up in the morning, come to work and go directly into
meetings with my colleagues. When I am away on leave I worry about the
jobs that haven’t been done yet and sometimes I am bored since I feel that
something is missing from my life, such as my daily routine that includes
meeting with my colleagues and doing my regular work.

Tzeni Karali
I remember one five years ago when some colleagues
in the Accounting department left Frigoglass. Due to the
lack of staff we all had
to work together as a
team in order to meet our
deadlines.
During the first days of
vacation I try to enjoy it, but
when time passes I want to
come back because I miss
my colleagues and their
jokes.
Evripidis Papadatos
I can recall a couple of “long days” that we had to work
hard till late in the evening, which resulted in informal
brainstorming sessions. Despite the fatigue, these were
the most efficient working hours.
I miss the (self-directed) sarcastic attitude of the team
towards problems that come up suddenly and, many
times, simultaneously. This encourages us to face all
issues positively, even under pressure, without losing
confidence.
Issac Huang
IT Administrator - Frigoglass China
In 2009 there was a bad performance issue with ERP-LN,
and both the production line and the warehouse were heavily
impacted. I worked with my teammate the ERP supervisor to
discover the root cause. We checked the ERP and the database
together, and after talking about it we compared with India.
After a lot of work, we finally found the reason and resolved the
problem as teammates.
When I go on vacation I usually get many calls about work just before
I leave. So, I make sure I finish all the jobs pending and then rely on
our IT supervisor for any emergencies. When I’m on vacation or on
leave, I miss the warm and smiling voices of my colleagues.
Vassilis Arvanitis
Kato Achaia Accounting Department
TEAMMATES
TEAMMATES
As a new member of the Frigoglass family, there have been
only a couple of memorable moments so far. One of them was
the Internal Audit by PWC, when the Accounting department as
a team provided the auditors a vast
amount of essential and accurate
information on time under very
stringent time constraints.
George Koutsogiannopoulos
I really miss the friendly atmosphere
of the work environment in the
Accounting department, as well as
the every day feeling of personal
contribution and achievement,
which comes naturally when
working for Frigoglass.
Some years ago Frigoglass was listed on the Athens Stock
Exchange. The Accounting department worked very hard as
a team in order to provide detailed and analytical Financial
Information to the regulatory authorities. This was one of our
most memorable success stories.
Several times in the past I had to return from vacation to work
in order to perform urgent tasks. It really feels great working
in a fast paced environment.
Hu Pei
Production Foreman - Frigoglass China
From March to June 2010, our metal cutting team faced the
biggest project in its brief history. Production needed a large
quantity of metal sheets in a very short time, and at the last
moment it added another order for the S58s. I called all the
team members together and had a discussion meeting. We
concluded that we could make the metal sheets that needed
to be painted first, and then continued working by turns during
our lunch and break time. Finally, we completed this task
successfully. I believe that together with my colleagues in the
metal-cutting team we can do even better, providing more of
the required sheet metal components to our production line.
When I’m away on vacation or on leave, I am sometimes a little
worried about how production is progressing and also about
my teammates. But every time I come back to work I find them
doing very well on their own.

Social Diary
Celebrating South Africa's Humanity
for 30 days in late June and early July South Africa had
a single focus: to host and enjoy the FIFA 2010 World Cup,
the world’s largest football spectacle. Frigoglass SA joined
in the excitement by organizing, in conjunction with our
Head Office team, a hospitality program in Johannesburg
over a three-week period, with members of the plant’s
management team hosting visitors for the duration of their
stay. Our guests from around the world rubbed shoulders
with thousands of other football fans in the soccer stadiums,
contributing to a unique atmosphere highlighted by the use
of the vuvuzela –the long, noise-making trumpet that soon
became the ‘trademark’ of the games.
In addition to watching the best teams in the world, our
guests had the opportunity to network with visitors from
44
various countries and meet members of our South African
team. Our hospitality program included game drives,
bush lunches, site visits and many other guided tours.
Our guests also had the chance to taste our unusual but
delicious African cuisine, enjoying a selection of succulent,
charcoal grilled game meats, which many were excited to
try for the first time. Our dedicated hospitality team was
very well prepared and organized and their efforts did not
go unnoticed by our guests who left with unforgettable
memories. Some comments received were: “I would like to
thank you for your great hospitality during my stay,” “Thank
you for organizing everything and for all your hard work,”
“We will definitely come back.” This was a moment where
we were all proud to be South African!

Honoring long-service
colleagues
july 13 was a joyous day for three Frigoglass India
employees, namely Amarnath and Dharamvir from
Production and Gupteshwar Singh from Warehouse, who
reached the 10-year service milestone. All plant employees
assembled in the Production Hall to honor them and
acknowledge their achievement. Plant Manager Sudhakar
Kaushik addressed the gathering and congratulated the
three employees for their dedicated services before
presenting them with special mementos of the event.
Best career advice
in Kato Achaia!
our Kato Achaia plant in Greece participated in a one-day
forum on career opportunities for college graduates held
at the University of Patras Conference Center and organized
by BEST (Board of European Students of Technology),
a non-profit organization engaged in extended education
programs at 80 Technical University Schools throughout
Europe. K-A Plant HR Manager Sotiris Kroussas elaborated
on issues of CV presentations, gave useful tips on job
interviews and answered questions by participating students.
SOCIAL DIARY
Racing for life
head Office participated for the second consecutive year in the
classic Marathon run in support of MDA Hellas, a nonprofit
organization dedicated to helping people who suffer from
neuromuscular diseases. The Frigoglass running team
was comprised of Chairman Harry G. David and George
Alyfantis (running the full 42km Marathon course,) George
Spagadoros and Konstantinos Stampoulis (10km race,) and
Danny Yannaka, Venia Zafolia, George Exintaris and Stratos
Dimitrakas (5km race.)
Legend has it that in 490 BC an Athenian messenger named
Pheidippides ran the distance from Marathon (42 km
outside of Athens) to the center of the city without stopping
to announce the victory of the Greeks against the invading
Persians. This feat has ever since inspired millions of people
to show the world that no goal is unattainable if you put your
mind and heart to it. This year, on the sunny Sunday morning
of October 31, exactly 2500 years after the Greek victory in
Marathon, more than 22,000 runners from around the world
stood on the starting line of either the classic marathon
course or the 10km and 5km races. Most of them were there
supporting a charity or dedicating their race to a beneficent
cause. Records and results are of minor importance since
running with your heart and soul and crossing the finish line
is what matters most in this and any other race.
45

Fantastic teamwork
barbecue in Turkey
o
46
n October 15, Frigoglass Turkey started off the new season
in a highly motivated atmosphere. In his opening speech
Plant Manager Mehmet Çimşir, first made assessments of
last year and then identified new targets for 2011.
During the barbecue party that followed, which every
employee attended, all plant managers, including M.
Çimşir, contributed either as cooks, DJs or waiters serving
food and beverages, stressing in this way the value of
teamwork while saving money! Local tunes and, later, hot
dance music filled the air in the plant’s warehouse area,
sweeping everybody off their feet –white and blue collar
employees alike! At the end of the party, all employees
promised to make 2011 “SFA’s success year.”
Awarding our people
in Romania
frigoglass Romania did it again by organizing
an event dedicated to its employees and their
families. It was a celebration of what we value
most: our people. The event took place on October
10 at Timisoara’s impressive Regional Center for
Business and, as always, combined entertainment
and fun games with local delicacies and kids
programs. A special moment was the award
ceremony for employees with seven years of
service. The photos taken during that special event
will always bring back fond memories of a day
in which we were all proud of being part of the
Frigoglass team.
“Open Doors”day
in Romania
two months ago, the HR and Production departments of
Frigoglass Romania organized an “Open Doors Day” for
the families of employees, a joint effort prepared in a very
professional manner. The plant was visited by 500 people who
had the chance to visit the place where their spouses, parents
or relatives worked and become familiar with the manufacturing
environment. Our colleagues from Romania proved to be
excellent hosts and promised to repeat the event next year,
hoping that even more people will be able to attend.

Our China
Managers know
how to party!
afew months ago our China plant organized a Karaoke event
for the management team, which was a great success with
all managers participating, including Plant Manager Kostas
Theodorakopoulos who was accompanied by a family
member. Nonstop music, drinking, snacking and dancing
continued until late in the evening and when it was finally
over everybody admitted that they had a great time and
can’t wait to throw a party like this anytime soon!
A day to remember in China
celebrating Children’s Day on June 1, Frigoglass
China issued a greeting signed by the Plant Manager
and prepared some lovely gifts for all employee
children, such as rabbit toys, chess sets, Barbie
dolls, jigsaw puzzles and much more! This initiative
brought the loving and caring spirit of our extended
Frigoglass family to every child’s home. Look
how happy the children were when they got their
“Children’s Day” presents!
SOCIAL DIARY
Sharing the joy
of giving
in South Africa
frigoglass South Africa brought smiles to the faces of little boys
and girls by contributing to non-profit organizations caring for
abandoned and abused women and children who found a new
life in these shelters. Our SA plant also donated toward the
uplifting of poor communities and is committed to developing
this important initiative, encouraging its key suppliers to share
in the joy of contributing to worthy causes. Moreover, the plant
contributes to the Corporate Social Investment program for
schools, which teaches children about business in a simulated
and fun environment, preparing them for the leap from
schooling to the business world. Who knows, a star pupil may
one day join the Frigoglass family!
47

Beyond Work
15-0
“Fifteen-love”
...love at f irst point
48
Alexandros Maniatis is the Development & Recruitment Supervisor of Human
Resources at Frigoglass Headquarters. A true gentleman and bon-viveur, he is also
quite sharp and persistent. A giving person when his help is needed, he can also
be quite fun to work with thanks to his highly developed sense of humor. And as his
choice of beyond work activity indicates, Alexandros is also a man who loves style.
I’ve played tennis on and off since high school and followed
the big events as much as I could. But it wasn’t until my first
point during a game that I truly fell in love with the sport.
“Fifteen-love”, the ref said… My first point won ever and I
thought to myself “I love this game!” (just for the record I lost
that first game by 2-1.)
Confident in the experience of my coach (Elisavet,) I opened
my mind to different possibilities regarding a sport that till
then I thought had only one given approach. After that at
every practice and every match I could see my own skill
improving.
Maybe it’s unusual to see devotion to a game other than
football or basketball here in Greece. But tennis is a different
kind of sport. Tennis is a mind game. Perhaps the best part
of tennis for me is that it is a sport where personalities are
as important as well played forehands and backhands.
A tennis player must be mentally and physically strong to
beat his or her opponent. It is a game of exploiting your

opponent’s weaknesses and setting up points to hit a winner.
However, most people believe tennis is simply hitting the
ball back and forth until one misses. But the lines on the
court are not just lines. They don’t just determine if a ball is
in or out, or if a serve is long or wide. The court is a chess
board. Strong forehands, backhands, volleys, overheads,
and serves can be a player’s deadliest moves.
No matter what age you are, tennis is an ideal sport for
anyone who wants a good workout and a fun experience.
Although tennis began as an indoor sport plaid by kings
and the aristocracy (Henry VIII of England was a big fan)
it has grown in popularity, becoming a pleasurable activity
for people of all walks of life.
The modern game of tennis originated in the United
Kingdom in the late 19th century as “lawn tennis” and
surprisingly its rules have not changed much since the
1890s. Two key exceptions are that from 1908 to 1960 the
server had to keep one foot on the ground at all times,
and then in the 1970s came the adoption of the tie-break.
The scoring of tennis is very interesting. The winner in
a tennis match is determined through the best of 3 or 5
sets. The set is won by the player who wins 6 games. Each
game consists of a sequence of points played with the same
player serving and is won by the player who gets at least
four points in total and at least two points more than his/her
opponent. The points are successively denoted as “love”
(no point), “fifteen” (one point), “thirty” (two points), “forty”
(three points) and game point. When three points have been
scored by each player, and the scores are equal, the score
is “deuce”, and for the player who wins a point after that
the score is “advantage”.
In tennis we never say zero (at least in English), even though
the player may have scored “zero” (or no) points. Instead
of zero we say love. For example fifteen-Love means one
player had gained 15 (one point) and his/her opponent none.
The origins of the 15, 30, and 40 scores are believed
to be medieval French. It is possible that a clock face was
used on court, with a quarter move of the hand to indicate
a score of 15, 30, and 45. When the hand moved to 60, the
game was over. The origin of the use of “love” for zero
is disputed. It is possible that it derives from the French
expression “l’œuf” (meaning the egg) because an egg looks
like the number zero.
Besides the millions of players around the world there
are millions of people who follow tennis as spectators.
The most prestigious and for that matter oldest tennis
tournaments, known as the Grand Slam tournaments
or the “majors”, are the Australian Open, the French Open,
Wimbledon and the U.S. Open. Both the U.S. Open and
the Australian Open are played on a hard surface. However,
the French Open uses clay and Wimbledon uses grass.
Besides Grand Slam titles, a player could also win one
of the nine tournaments called the Masters Series.
Both of these titles are considered to be great honors
and only professional players can reach them.
My Favorite Match
2008 Wimbledon Final
My Favorite players
Roger Federer / Ana Ivanovic
My Favorite tournament
Roland-Garros (French Open)
BEYOND WORK
Week in and week out there is always
something for me to watch and various
tennis games and tournaments to
discuss. The seasons change and so do
the courts. The Australian open ends
and just when one tires of the dirty
red clay of Europe the green grass of
England beckons. Then the U.S. hard
courts call for an exciting closure
of the year.
My favorite tennis player is Roger Federer,
the 29 year-old Swiss who has won 16 grand
slam titles, the most for any male player in history. His
versatility was summarized by Jimmy Connors: “In an era
of specialists, you’re either a clay court specialist, a grass
court specialist, or a hard court specialist...or you’re Roger
Federer.”
Some say that tennis is a game; others say it’s a graceful art
form, but whatever you choose to call this sport, for me it
will always be one of the greatest inventions of all time...

Be a Winner!
50
We would like to thank all of our colleagues from across our organization who participated in the previous
“Find and Win” quiz. For our very exciting prizes, we received 248 correct entries. The magazine’s
committee met on September 30th to draw the lucky winners.
The Grand Prize went to Olga Filippova from Frigoglass Eurasia in Russia, who won the Apple iPAD.
Each one of our 10 runner-up winners (listed below) won an iPOD shuffle.
Anna Pitsili Headquarters
Godwin Unuaeft Delta plant Nigeria
Friday Obrogor Delta plant Nigeria
Robert O. Uyosue Delta plant Nigeria
Patrick Onyenyua Delta plant Nigeria
Samuel Aibiedeime Delta plant Nigeria
Samuel Justins HO Lagos Nigeria
Jamiyu O. Awosola Cool plant Nigeria
Olabisi Adekunle Guinea plant Nigeria
Afoladi Olawale Crown plant Nigeria
thank you letter

What’s
Leonardo da Vinci was one of the greatest
wrong
innovators in the history of art.
with this
For the sake of our quiz his famous
picture?
Mona Lisa was digitally manipulated.
Find the right answer and may win a GIANT city bicycle (Grand Prize)
or a pair of COLUMBIA trekking shoes (10 runner-up prizes).
Contest winners will be determined by draw. All entries must be received
by March 30, 2011. Fill in the answer slip provided.

innovation excellence
vision commitment
teamwork
quality
In our next edition join us in exploring quality,
one of the pillars of our corporate culture
that makes a world of difference in various fields
of human endeavor.