carta-eng-2015.pdf
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QUALITY<br />
> Continuous improvement of the<br />
services offered, in terms of internal<br />
and external customer satisfaction<br />
(efficiency of the integrated system).<br />
> Guarantee company efficiency<br />
through process rationalization and<br />
company resources.<br />
> Ensure efficiency and adequacy<br />
of the communication processes<br />
both inside and outside the company.<br />
> Improve SAT’s visibility and image<br />
on the market.<br />
> Pursue the rationalization and optimization<br />
of the airport facilities, by<br />
managing the existing infrastructures<br />
and defining the expansion areas<br />
for infrastructural development,<br />
to meet the Stakeholders’ expectations.<br />
Gerardo Teta<br />
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