carta-eng-2015.pdf

QUALITY
> Continuous improvement of the
services offered, in terms of internal
and external customer satisfaction
(efficiency of the integrated system).
> Guarantee company efficiency
through process rationalization and
company resources.
> Ensure efficiency and adequacy
of the communication processes
both inside and outside the company.
> Improve SAT’s visibility and image
on the market.
> Pursue the rationalization and optimization
of the airport facilities, by
managing the existing infrastructures
and defining the expansion areas
for infrastructural development,
to meet the Stakeholders’ expectations.
Gerardo Teta
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