carta-eng-2015.pdf

Request for assistance
Pursuant to and in accordance
with the European Regulation
1107/06 and the relative ENAC
circular letter, the assistance
provided for (and waiting times
indicated in the Regulation) will
be guaranteed to the disabled
passenger or passenger with
reduced mobility only if the
passenger specifically makes a
request for assistance (on departure
and on arrival) at the
time of booking his/her flight
(at least 48 hours prior to flight
departure) to the airline / travel
agency /tour operator that
books the flight.
In order to guarantee a suitable
service (free of charge) for reduced
mobility passengers the
airline might require further information
about the necessary
assistance, transport/use of
medical devices and/or walking
aids and the need for guide
dogs.
In this way, the passenger who
communicates his/her arrival
at the airport within the right
time (from external call points)
or at the check-in counter (indicated
by the airline or at least
one hour prior to departure ),
will be accompanied during the
necessary phases from arrival
at the airport to flight departure,
within the time limits defined
by the law (DOC 30
ECAC).
Should there be no booking or
if booked after the above-mentioned
time limit (48 hours prior
to flight departure), SAT will
however guarantee assistance
services (if there are still suitable
seats available ), but it may
take longer to take action.
On departure - If you need special
assistance, designated airport
personnel is available (free
of charge) to accompany you
personally during all the phases
prior to boarding, i.e. from
check-in or one of the desig-
nated areas, to the customs
and security inspections, also
during possible waiting times
at the airport (if requested)
and during boarding (even by
means of special equipment).
The dedicated personnel
strives to satisfy any reasonable
request in order to offer
you a complete, efficient and
continuous service during your
entire transit inside the air terminal.
On arrival - If you wish special
assistance, staff in charge is
available, (free of charge) to
accompany you personally
during every phase of your arrival,
i.e. from landing (even by
means of special equipment)
to the collection of your baggage
and wheelchair, to the
customs inspection procedure
through to your transportation
to the arrivals area of the passenger
terminal or one of the
designated points.
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