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SAT IN FIGURES<br />
DESK AND GATE SERVICES<br />
Once at the airport pass<strong>eng</strong>ers want to check-in and board rapidly.<br />
SAT tries to constantly reduce operation times.<br />
INDICATOR<br />
Baggage X-Ray control<br />
waiting time<br />
4’57”<br />
IN 90% OF CASES<br />
( RANDOM<br />
MONITORING)<br />
Perception of passport<br />
control queuing time<br />
.2<br />
SATISFIED<br />
PASSENGERS<br />
TARGET FOR 2013<br />
(SURVEY)<br />
GROUND TRANSPORTATION (EFFECTIVNESS OF CITY/ AIRPORT CON-<br />
INDICATOR<br />
TARGET FOR 2013<br />
The Airport must guarantee effective surface connections with its territory.<br />
SAT promotes the development of surface transport services and<br />
constantly monitors quality performed by surface carriers.<br />
Perception of availability, frequency,<br />
punctuality and price of city/airport<br />
connections<br />
(SURVEY)<br />
Perception of clear and<br />
understandable access signage<br />
(SURVEY)<br />
95.7% 93<br />
SATISFIED<br />
PASSENGERS<br />
%<br />
SATISFIED<br />
PASSENGERS<br />
16
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