carta-eng-2015.pdf
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SAT IN FIGURES<br />
AIRPORT COMFORT<br />
The Airport must be a comfortable environment.<br />
SAT supplies systems and services that make<br />
the pass<strong>eng</strong>er feel at ease, while moving inside the terminal.<br />
INDICATOR<br />
Perception of efficiency of<br />
climate control system<br />
95,5<br />
SATISFIED<br />
PASSENGERS<br />
(SURVEY)<br />
Overall perception of<br />
comfort level<br />
% 96%<br />
SATISFIED<br />
PASSENGERS<br />
TARGET FOR 2013<br />
(SURVEY)<br />
TARGET<br />
ADDITIONAL SERVICES<br />
The airport must answer to all pass<strong>eng</strong>er needs.<br />
SAT has developed new shops and commercial<br />
facilities for the comfort and the entertainment of pass<strong>eng</strong>ers.<br />
INDICATOR<br />
Perception of availability/quality/price:<br />
Shops / News-agents<br />
(SURVEY)<br />
TARGET FOR 2013<br />
Perception of availability/quality/price:<br />
Bar/Restaurants<br />
(SURVEY)<br />
TARGET<br />
92 86,5<br />
SATISFIED<br />
PASSENGERS<br />
SATISFIED<br />
PASSENGERS<br />
14
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