carta-eng-2015.pdf

SAT IN FIGURES
TRAVEL SAFETY
Air travel security starts on ground.
SAT assures a careful service with up to date technologies.
INDICATOR & TARGET FOR 2013
Perception of carry-on-bags check
95.6%
SATISFIED
PASSENGERS
(SURVEY)
PERSONAL AND PROPERTY SECURITY
The security of both people and property is fundamental in an airport.
SAT directly guarantees airport security standards by operating these
services with its own highly specialized staff.
Perception of personal and
property safety
95.6%
SATISFIED
PASSENGERS
(SURVEY)
REGULARITY OF SERVICE (AND FACILITY PUNCTUALITY)
The quality of a service is also determined by punctuality.
SAT is constantly improving the timely performance of airport services.
n° of delays due to
airport/ total n° of
departures
Overall n° of delays/
total n° of departures
n° of lost bags/
1.000 pax
0,29%
(MONITORING ON
TOTAL N° OF
FLIGHTS)
(MONITORING ON
TOTAL N° OF
FLIGHTS)
22% 0.25
N°OF DELAYS N°OF DELAYS N°OF LOST BAGS
(MONITORING)
12