Success With Stress - Duro Dyne

®
GOOD
T MES
Bay Shore, NY • Santa Fe Springs, CA • Fairfield, OH Vol. 30 • Fall 2008
Dealing with today’s tough economic times has become
a huge topic of discussion at trade organization meetings,
consultant group presentations, banks, businesses,
family gatherings… Basically in every direction one
turns, people are expressing themselves regarding the
difficulties with which they are faced. There is a lot of
complaining and whining going on out there – it seems
to be the greater part of what we are hearing these days.
Most of these conversations are not productive. Not
only are they counter-productive, they can also be
detrimental to one’s health, both mentally and physically.
Scientists believe stress is the primary cause of
many illnesses. According to the U.S. Center for Disease
Control and Prevention, stress accounts for a large percentage
of doctor visits. Obvious results of stress are
headaches, viruses including colds and the flu, stomach
aches, muscle pains, etc.
Prolonged or chronic stress can have a huge impact on
the immune system. The greater the stress, the more
susceptible one becomes to the germs floating around.
The body can become too worn out to fight off illness.
Ulcers can be aggravated and migraines triggered.
Even the skin can be affected with acne and hives.
There is actually research linking heart disease, mental
disorders, cancer and diabetes to stress.
Our current economic woes are extremely serious and
worrisome. It is clear our economic problems are not
going away soon. Obviously, it may not be possible to
limit the stress, but there are positive ways of coping
with it. We have to take control and move our business
and personal lives in the right direction. How can you
control the stress level to which your body is subjected?
The keynote speaker at the HARDI convention this year
in Phoenix, Arizona was a comedian. His main thrust
was promoting laughter as a tool for reducing stress.
Whether you are sitting in bumper-to-bumper traffic
late for a meeting ready to put your fist through the
windshield, weeping while reading your 401K statement
and seeing your retirement being pushed further
away, or skipping a family vacation and explaining to
your children that you need to conserve money, find
something funny to think about. Diverting the stress
and getting in a good laugh (even a quick chuckle) will
make you feel better. These stressful situations are serious,
but how does stressing about them help? Laughter
Success With Stress
can help you clear your head to help you make sensible
and more logical decisions. It might also help others
around you to do the same.
Another speaker I recently had the pleasure of listening
to at a business function discussed finding a balance. He
said everything has a front and a back, or good and bad,
and those two sides are inseparable. He urged us to find
the best balance in order to function effectively. He said
“to succeed is the other side of failure and no matter
how good I am, success will always contain some failure
and failure will always contain some success”. You must
negotiate the balance.
It has also been said that diet, rest and exercise can help
one cope better with stress and relieve tension. Eat
healthy foods and take a walk. Try to get enough sleep.
Inadequate sleep not only makes you tired and unable
to think clearly, it can also jeopardize your physical
health by facilitating weight gain and presenting greater
susceptibility to illness. Try deep breathing exercises.
Inhale through your nose and exhale through your
mouth; hold the breath for five seconds and try to think
of something pleasant. Try to clear your mind.
Most importantly, don’t panic. Try to keep everything in
perspective. Stress can only become toxic to your body
if you allow it to. As we approach this holiday season,
slow down and spend time with loved ones. Ruminate
on all the positive things in your life. Use the dawning of
a new year to make positive resolutions in your life. Try
to simplify.
Duro Dyne has always provided simple and stress-free
solutions for our customers. Purchasing and promoting
the world’s finest sheet metal necessities from Duro
Dyne will make your life less stressful. You know when
you order your products from any Duro Dyne location
you will speak to a pleasant and knowledgeable customer
service representative. When you promptly
receive your Duro Dyne shipment you know you have
purchased from the vendor with the highest quality
standards in the industry. We have built our business
and reputation based on tradition that began in 1952. I
intend to continue this business culture for many years
to come.
Have a Happy, Healthy, Prosperous and
most importantly, Stress-Free New Year!

GOOD
T MES
Published by:
DURO DYNE CORP:
81 Spence Street
Bay Shore, NY 11706
631-249-9000
Milton Hinden, Founder (1922-2000)
Randy Hinden, Publisher
Susan De Simini, Editor-in-Chief
DURO DYNE WEST CORP:
15005 Marquardt Ave.
Santa Fe Springs, CA 90670
562-926-1774
DURO DYNE MIDWEST CORP:
3825 Symmes Road
Fairfield, OH 45011
513-870-6000
DURO DYNE CANADA CORP:
5030 Francois-Cusson
Lachine, Quebec, Canada H8T 1B3
514-422-9760
This Month’s Giveaway:
Rough hands? Cracked nails? Hanging cuticles?
This month’s giveaway is the handsome, royal
blue nail file to help you trim
those nail
problems in no time. The file has two sections,
one with a rougher file and one a bit softer for
the ladies and comes in a plastic case. Skip that
costly manicure and take care of your own
hands with Duro Dyne’s compliments!
The Customer is King!
If we don’t take care of our customers,
someone else will.
The quality of our work depends
on the quality of our people.
Customer service is not a department,
it's an attitude!
For over 56 years, Duro Dyne
Corporation has been more than
the greatest name in sheet metal
necessities. We have also been the
greatest name in customer service.
Duro Dyne prides itself on our
“Business to Customer” loyalty.
This is one of our top priorities,
which means that we truly care
about the people and businesses
that have become our loyal
customers for more than half a
century.
We show concern, we’re involved,
and we relate to the things that
matter to our customers, which
translates to our excellent
“Business to Customer” loyalty.
Duro Dyne provides genuinely
superior customer service. In
today’s market environment,
service has become a mere
“procedure” that everyone is
doing. So, while everyone is doing
it, we’ve decided to jump ahead of the
pack and provide even
Duro Dyne on Display
Quality products, customer service and
innovation are just a few of the traditional
fundamentals of Duro Dyne.
We focus on building our tradition of
excellence everyday as we strive to exceed
customer expectations.
Duro Dyne currently offers the largest
selection of Flexible Duct Connector in
the industry, including our newest addition
Envirofab, which qualifies for use on
‘Green’ building projects.
The DuroZone Division has made dramatic
breakthroughs in Zone Control System
designs. DuroZone provides cost effective
and versatile methods of zoning heating
and cooling systems for residential and
light commercial installation.
Welcome to Duro Dyne Customer Service.
This call may be recorded, so please feel
free to sing along to our on-hold music!
more personalized and tailor-made
service for our clients - much more than
any of our competitors could possibly
even attempt to achieve.
One size shoe does not fit all. Nor is one
type of customer service suitable for
everyone. We personally know our consumers
and recognize their individual
needs. We make certain that what we are
offering is really something that our
customer can value; that's the key to our
exceptional customer service.
Our customers are always right.
Duro Dyne is at all times straightforward
and upfront with our customers and when
we are asked for advice on
one of our products,
we make
sure to sell the
item that’s best
suited for our
purchaser’s
situation.
Our Customer
Service staff
is educated,
concerned,
considerate and
caring with Duro
Dyne’s customers.
And it shows!
16 Years of Duro Dyne Customer Service
(From top left to right) Erlyn Almodovar,
Kathryn Hyatt, Theresa Rodriguez, Maggie Familia
Come Visit Duro Dyne at:
The Big 5 Show
Dubai UAE
Nov. 23 - 27, 2008
Stand #1G11
International Builders’ Show
Las Vegas, Nevada
January 20 - 23, 2009
Booth #S8765
AHR Expo
Chicago, IL
January 26 - 28, 2009
Booth #6200
For This Month’s Lucky Winners
Congratulations! Duro Dyne is pleased to offer
our winners this month the JUMBO Universal
Remote Control with capacity to control up to
8 different devices in this one remote. The
remote control can operate the TV, VCR, DVD,
Satellite, Cable and other combination systems.
The extra large,
soft-touch function
buttons give you
plenty of ease and
are compatible
with most major
brands of A/V
equipment. The
jumbo-size
reduces eye strain
and prevents
misplacing your
handy remote.
Sit back and enjoy
your leisure time
with our compliments!
Please call,mail or fax us to claim your prize.
THE WINNERS ARE:
Fred LeWarne Michigan Air Products Troy, MI
Mat Humphrey Pace Supply Santa Rosa, CA
Mark Stearns Gensco Incorporated Kirkland, WA
Robert Armstrong Tempco Supply Co Inc Ardmore, OK
Russ Teeple Binghamton Hardware Binghamton, NY
Jim Collier Lyon Conklin Capitol Heights, MD
Tim Rippie A P I Supply Saint Paul, MN
Jim Snodgrass Bay Insulation Kansas City, MO
Mike McClain Three States Supply Chalmette, LA
Eddie Sharp N B Handy Co West Columbia, SC
Vickie Domyanic M & M Manufacturing Fort Worth, TX
Steve Clark East Coast Metal Dist Charlotte, NC
Dave Bucalo Control Aire Supply Springfield, MA
CANADA DIST.
Ken Litwin Sinclair Supply LTD Calgary Alberta
EMPLOYEE OF THE MONTH
Micheline Gagnon Duro Dyne Canada Chateauguay Quebec