Untitled - Champlain College Saint-Lambert

Continuing Education Fall 2013
FULL-TIME DAY TUITION-FREE PROGRAM
Information Technology (IT) Support Specialist
(AEC) LEA.1Q
PROGRAM OBJECTIVE
The goals of this program are: to provide students with
specialized technical skills in the areas of computer
hardware, software and support; to develop interpersonal
skills and specific abilities which enhance the ability to
provide effective customer support and service; and to
foster the development of communication skills in both
English and French. This program will prepare students for
employment in positions such as Technical Support
Specialist, IT Support Technician, and Help Desk Analyst.
The program will also prepare students to complete
certifications including CompTIA’s A+ and Network+,
Microsoft Office Specialist, Microsoft Certified IT
Professional, and Help Desk Analyst (HDI).
PROGRAM CONTENT
ADMISSION REQUIREMENTS
Students must have a Quebec Diploma of Secondary
Studies or a High School Leaving Certificate or have
received instruction deemed sufficient by the College.
Students must be functionally bilingual (French and
English), particularly in their oral communication skills. A
working knowledge of the Windows environment would be
an asset. Prospective candidates will be asked to submit
their curriculum vitae (CV) and may be interviewed prior to
admission to the program to verify their qualifications.
Potential candidates may be required to take an
appropriate remedial course(s).
• Please see admission criteria to an Attestation of
Collegial Studies (AEC), page 19 and credit course
fees, page 20.
The IT Support Specialist program consists of fourteen (14) credit courses, for a total of 1035 hours.
410-021-LA
410-022-LA
420-883-LA
602/604-003-LA
420-884-LA
420-885-LA
420-886-LA
420-887-LA
420-888-LA
420-889-LA
420-890-LA
420-891-LA
420-892-LA
420-893-LA
An Introduction to Technical Support
Communication, Customer Service, and Teamwork Skills for Technical Support
Best Practices in Problem Solving and Technical Support Operations
Second Language Skills for the Help Desk
Computer Hardware Fundamentals
Computer Software Fundamentals
Computer Networking Fundamentals
Microsoft and Linux Server Management
Installing, Configuring, and Optimizing Client Operating Systems
Deploying and Troubleshooting Client Operating Systems
Providing Technical Support for Microsoft Word / Keyboarding Skills
Providing Technical Support for Microsoft Excel
Providing Technical Support for Microsoft PowerPoint & Outlook
Internship – Technical Support
GENERAL INFORMATION
Number of hours/week: 25
Anticipated Start Date: September 30, 2013
Anticipated End Date: August 29, 2014
In order to ensure that our graduates are competitive in
the job market, the College reserves the right to modify
portions of this program at any time.
For more information, please call (450) 672-7364.
Champlain College Saint-Lambert 1
www.champlainonline.com