SECURITY ENFORCEMENT AT MELIA BALI VILLAS & SPA RESORT

FOR IMMEDIATE RELEASE
Contact : Evy Suryaningsih – Public Relations Officer
Phone : (62-361) 771510
Fax : (62-361) 776 880
E-mail : pr@meliabali.com
SECURITY ENFORCEMENT
AT MELIA BALI VILLAS & SPA RESORT
Melia Bali, 07 October 2002 --- Following with the recent incident Bali Bomb II on October 01,
2005, Meliá Bali Villas & Spa Resort recognizes the importance of to re-enforce security within
the hotel area and extends cooperation within the Nusa Dua Area with Nusa Dua local authority
to ensure guest’s safety and convenience, with the several action taken as follows.
1. Nusa Dua area
We have joined coordination meeting with BTDC (Bali Tourism Development Corporation) of
Nusa Dua together with other hotels in Nusa Dua to apply the same standard to visitors in
Nusa Dua area, which are:
a. Check all vehicles entering hotel premises (for car, has to open the window)
b. To extensively cautious at public area with in Nusa Dua including beach front
c. For the security reason, the entrance to Nusa Dua area has been strengthened all
the times where all visitors just can go through the main gate, and the other 3 gates
have been closed. In addition to this, all the access to the Hotel has also restricted
where the security personnel checking all the cars randomly and people come in to
the hotel.
2. Tour / transportation within Bali
- We strongly advise our guests to use a reliable transportation services available at the
bell desk, either by meter taxi or rental car.
- We have conveyed message from the Consulates to respective guests to take extra
precautions while traveling within Bali.
3. Within the hotel premises
We have exercised the following security precautions starting on Sunday, 02 October 2005,
as per following:
- All Management and staff from all departments have been informed about the current
situation and aware of the importance to cooperate and to extend assistance in ensuring
the security and safety of the hotel
- We have added more personnel in our Security Department to ensure 24 hours
surveillance, security guidelines in the rooms that contemplate security measurements
and others.
- All visitors to the hotel must be able to show proper ID card or Hotel Passport for guests
otherwise direct body search will be conducted.
- All hotel’s suppliers or vendors have to enter the hotel from the staff entrance and only
allowed to enter the hotel premises after getting approval from the security.
- Our multilingual Guest Relations Officers are fully informed and well trained to assist all
guests’ inquiries.
Please find details of the points mentioned above at the following pages including the updated
operation of hotel facilities.

Hotel Name : MELIA BALI VILLAS & SPA RESORT
Valid from : OCTOBER 02, 2005
Issued by : ALFONSO ROMERO
Title : GENERAL MANAGER
Questionnaires Response Other comments
A. NUMBER OF SECURITY
1 Number of Security
before 1 Oct 2005
2 Number of Security
after 1 Oct 2005
3 Number of Security
during night
4 Number of Night shift
Manager
5 Number of Security
building / posts
6 Number of Security
in property
7 Patrol round by
Security
8 Patrol round by
Police
B. SECURITY PROCEDURES
35 FULL TIME STAFF
41 FULL TIME STAFF
9 Full Time staff
1Manager on Duty
2 Engineer on duty
4 permanent security posts strategically
placed near the boundaries of the resort
Added 2 security personnel from Police
Marine and 2 staff from Safety & Environment
Department which is stand by for 24 hours
Plus additional Nusa Dua Tourist Police
Plus additional Nusa Dua Tourist Police
General Manager on call 24 hours, Nusa Dua
police night manager on duty Polsec Bualu
manager on duty
2 bicycles were purchased just recently for
the purpose of increasing patrols around the
resort at a faster speed
35 full time employees Additional Nusa Dua Tourist Police and 2
security personnel from Police Marine
2 full patrols daily, security divided in Check point clocks are placed in various
zones, manned 24 hours/day
locations around the resort. These clocks
Nusa Dua Police every 2 hours
1 tourist police assigned 24 hours,
Marine Police daytime beach patrol
must be stamped twice nightly.
Undercover police 7 pm – 6 am daily
1 Number of shift 3 shifts
24hrs
2 Boom Gate (Yes/No) YES Speed bumps have been placed recently at
the entrance to improve safety and reduce
speed of oncoming vehicles.
3 Vehicle Check YES
All cars are stopped and checked 24 hours a
(Yes/No)
day. Mirrors are used to check underneath
the cars.
4 Baggage Check
(Yes/No)
5 Security Camera
(Yes/No) How Many
6 Any other Security
source
YES
Random baggage checks, unattended
packages in the lobby area.
YES, 16 cameras Main Gate 1, Lobby Entrance 2, Reception 4,
Beach 2, Lower Arcade Corridor 1, Ground
level Lobby 1, Receiving Area 2, LPG Area 1,
Spa 1.
Chief Security Melia Bali, Fire Brigade Monthly Meetings Security managers Nusa
Team Melia Bali, BTDC security, Bualu Dua hotels with BTDC security and Police.
police, Village security (pecalang) 1 metal detector used randomly

C. ADDITIONAL INFORMATION
1- Increase security staff, undercover police included?
(Please note separate section on the Security and Police arrangements for the Nusa
Dua area under section D)
Melia Bali has increased security staffing by adding 4 additional people from other
departments. These people will be trained and educated in the procedures of
security. All these people will be uniformed in casual batik shirts with dark pants. In
addition to this increased staffing, the night staff is now patrolling with the security
department providing an additional 3 people per shift at night. In addition to that, 2
security Police Marine personnel were added to secure the security system in Melia
Bali Villas & Spa Resort
In addition to our internal implementation we have also increased coordination and
coverage between the hotel security, BTDC security, Polsec, Tourism Police and
Marine Police on public areas surrounding the hotel and keep updating & informing
every issues or news received.
2- Strengthen security check for vehicles entering hotel property
Since Sunday October 02, all cars are stopped, checked and the drivers identification
checked. Mirrors are used to check under the cars. The security portal is kept in the
down position not to allow cars to proceed until they have been checked. A metal
detector is also used to search for suspicious items in the car of on people. Drivers
are instructed to stay with their cars in the car park. However this action is been
carried out before the incident happened but now days the security level is raised up.
3- Increase security checkpoints within hotel property
Over 25 clock checkpoints are used daily and nightly to ensure the entire property is
covered. The security post has just been added to 1 more efficient area, at villa area
to improve awareness and the presence of the security team. Two security bicycles
have been purchased to increase security patrols at a faster speed. The Meliá Bali
security team is very quick to respond when necessary.
Meliá Bali also has an established emergency response system designed to assist in
case of bomb threats, fires, earthquakes, guest accidents, and evacuations. This is
presented in every work area with a colored chart for all staff to ready.
In addition to own security Nusa Dua police inspects property randomly every 2
hours.
Security Managers of Nusa Dua hotels will check other hotels weekly and submit
report to General Manager
4- Strengthening night shift program
The night security team is assisted by other departments working in the evening and the
Night Manager. The minimum standard is for 3 people to assist the resort’s security nightly.
Undercover police at hotel nightly. Increased coordination and coverage with BTDC security,
Polsec, Tourist Police and Marine police.

5- Strengthen random luggage checks, especially in hotel loading area
All resort staff has been informed on procedures for suspicious luggage or people.
Security Officers randomly check luggage moving in and out of the Front Lobby area.
The resort’s metal detector is used randomly to assist this check.
The Chief Security reviews a name list of all in-house guests, arrivals, and departures
daily to know what clientele are staying with us and if there should be any concern
with certain individuals.
D. SECURITY ORGANIZATION NUSA DUA
Nusa Dua is a special Tourism Enclave, featuring a multi level security framework for the hotels,
Golf Course and Galleria Nusa Dua Shopping Mall. The established security framework consists
of:
a. Polsec Bualu ( National Police Bualu station covering Nusa Dua and Bualu)
84 officers – 24 hours
b. Marine Police Benoa
12 officers patrolling Nusa Dua and Tandjung Benoa Beach – 24 hours
c. BTDC Security (Government Organization, owner of Nusa Dua)
8 security posts in Nusa Dua, 4 shifts, 68 security staff
d. Tourist Police – Nusa Dua
12 officers, patrol each hotel in Nusa Dua every 2 hours, 3 shifts
e. Individual Hotel Security
Melia Bali: 35 full time staff, 3 shifts plus nightly
Hotels in Nusa Dua work closely together on Security matters and since the October 1, 2005
incident the following regular meetings are scheduled:
• Monthly meeting attended by Hotel Security, BTDC security and local Police
• Cross checks in neighbor hotels weekly
• Bali Hotels Association (BHA) held regularly meeting which attended by the Hotel
Managers where every news and information are shared during the meeting, in
addition to that, BHA updating the all information to the member on daily basis.
Medical Clinics and Ambulances in Nusa Dua Hotels
All hotels in Nusa Dua ( Bali Hilton, Putri Bali, Grand Hyatt Bali, Melia Bali Villas & Spa Resort,
Sheraton Lagoon, The Westin Resort, Nusa Dua Beach Hotel and Club Med ) have a medical
clinic. Bali Hilton, The Westin Resort, and Grand Hyatt each have a dedicated ambulance
standby which together with 2 ambulances at BTDC can be used at any of the Nusa Dua hotels in
case of an emergency.
BTDC has dedicated Fire Department with 4 Fire trucks located in Nusa Dua.
- end –

Notes for editor
Sol Meliá Hotels & Resorts is the leading hotel group in Spain in both the city and resort hotel
markets, the leading chain in Latin America and the Caribbean, the third largest hotel group in
Europe and the tenth largest worldwide. The company is also the world’s largest resort hotel
chain. Sol Meliá Hotels & Resorts has a portfolio of more than 350 city and resort hotels in 30
countries under the brand names of Meliá Hotels, Sol Hotels, TRYP Hotels and Paradisus
Resorts.
Its properties in Asia include Gran Meliá Jakarta, Meliá Bali Villas & Spa Resort, Meliá Benoa All-
Inclusive Resort (Bali), Sol Lovina (Bali), Meliá Purosani (Yogyakarta), and Sol Elite Marbella
(Anyer) in Indonesia; Meliá Hanoi in Vietnam and Meliá Kuala Lumpur in Malaysia.
Reservations for all Sol Meliá Hotels & Resorts properties can be made through
www.solmelia.com.