EFQM Explained - Eurochambres Academy

European Foundation for
Quality Management
EFQM, a not-for-profit membership
foundation, is the creator of the
EFQM Excellence Model, manages
the European Quality Awards, and
is a resource to European
organisations on business and
continuous improvement disciplines,
tools and techniques.

Presenting EFQM
• EFQM Explained
• 14 Organisations
• Vision and Mission
• Current Members
• The Benefits
• Use of the EFQM Excellence Model
• Implementing Organisational Excellence
• Our Activities
• Management Practice Studies
• Model Related Recognition
• Networking and Member Services

Origins of EFQM
• To stimulate and, where necessary, to assist
management in adopting and applying the
principles of organisational excellence
• To improve the competitiveness of European
Industry and to close the gap of
competitiveness between Europe and
US/Japan
• Supported by the European Commission in
The European Quality Promotion Policy
"the battle for quality is one of the prerequisites
for the success of your companies and for our
competitive success". - Jacques Delors, EC
President
EFQM Explained

The Very Beginning
• Founded in 1989 by 14 leading European
organisations :
i BT plc
Airlines
i KLM - Royal Dutch
i Robert Bosch GmbH i Nestlé AG
i Bull SA
i Ciba-Geigy AG
i Dassault Aviation
i AB Electrolux
i Fiat Auto Spa
i Philips Electronics NV
i Ing. C. Olivetti & C.S.p.A.
i Renault
i Gebr. Sulzer AG
i Volkswagen AG
EFQM Explained

Key Milestones
EFQM
Excellenc
e Model
launched
Creation of
Benchmarkin
g Services
Creation of
SME Award
with EC
support
Launch of
Excellence
One and
Levels of
Excellence
1989 1991 1992 1995 1996 1999 2001 2003 presen
t
First EQA
in Madrid
presented
by King of
Spain
Creation of
Public
Sector
Award
Fundamental
revision of
Model
Creation of
Network of
National
Partners
Launch of
the 2003
EFQM
Excellenc
e Model
EFQM Explained

Vision and Mission
Vision:
A world in which organisations in Europe excel
Mission:
To be the driving force for sustainable excellence
in organisations in Europe
Objectives:
A place to share, investigate and validate
management
practices that make a
difference
A variety of routes to business improvement and
development
Recognition of progress in organisational
excellence through the EFQM Levels of
Excellence
EFQM Explained

Membership Growth
• 14 members in our first year
• Over 700 members today!
• Rate of 70 new members each year
• Introduction of National Partners
• Across all Sectors
• private, public, non-for-profit
• all sizes, all industries
• Across the Globe
• All European countries
• Now extended to non-European organisations
EFQM Explained

EFQM Members by Country
700+ Members
in 2004
4
11
49
1
9
15
38
10
30
84
181
50 64
27
10
13
10
5
1
7
1
6
2
2
1
3
9
21
Cyprus: 2
Malta:1
South Africa: 1
The Netherlands
Antilles: 1
United Arab
Emirates: 3
Iran : 3
Gibraltar:1
4
6
3
15
EFQM Explained

National Partner Organisations
• Network of 25 NPOs
• Austrian Association for Quality
• Bbest/Vlaams Centrum voor Kwaliteitszorg
• Center for Ledelse
• Center for Excellence Finland
• DGQ Deutsche Gesellschaft für Qualität
• Hellenic Management Association
• Associazione Italiana per la Qualità
• Associaçao Portuguesa para a Qualidade
• Club Géstion de Calidad
• Swedish Institite for Quality
• Swiss Association for Promotion of Quality
• Turkish Society for Quality
• British Quality Foundation
• Centre for Competitiveness
• Quality Scotland Foundation
• Wales Quality Centre
• Excellence Ireland
• Russian Organisation for Quality (New!)
• Czech Society for Quality (New!)
• Hungarian Quality Development Centre (New!)
• Polish Centre for Testing and Certification (New!)
• Metrology Institute of the Republic of Slovenia (New!)
• Ukrainian Association for Quality (New!)
• Union AFAQ-AFNOR (New!)
EFQM Explained

Who is using the
Model?
• More than 20,000 organisations across Europe
• 60% of Europe’s largest 25 companies
• 9 of the 15 European companies in the FT’s 50
World’s Most Respected Companies in 2002
• More than 10,000 SMEs
• 20 out of the 50 Eurostock companies
® The EFQM Excellence Model is a registered trademark of EFQM
The Benefits

Who is using the
Model?
• More than 18 different Excellence-related Awards
throughout Europe
• European Quality Award
• Austrian Quality Award
• Belgian Quality Award
• Danish Quality Award
• Irish Business Excellence Awards
• Finnish Quality Award
• French Quality Award
• Ludwig Erhard Award
• Italian Quality Award
• INK Prize (based on Model)
• Northern Ireland Quality Award
• Norwegian Quality Award
• Excellence Award, Portugal
• Scottish Award for Business Excellence
• Swedish Quality Award
• Esprix Swiss Quality Award for Business Excellence
• UK Business Excellence Award
• National Quality Award Turkey
• Wales Quality Award
® The EFQM Excellence Model is a registered trademark of EFQM
The Benefits

The Benefits
Importance of
Excellence
• EFQM-derived Common Assessment
Framework has been adopted by Public
Sector
• Fundamental Concepts

The Impact of Excellence
• Does Quality impact the Bottom-Line?
• Study shows that stock prices of award winners
increased by an average of 114% over a five-year
period
• Winners
improved sales
by 69%, total
assets by 79%
• Award winners
outperformed
benchmarks on
operating
income by 56%
Source: Vinod Singhal, “TQM Boosts the bottom line”, April 2002
The Benefits

Our Activities
Triangle of Activities
• Three interrelated activities shaping an
integrated, organisational framework
underpinned by the EFQM Excellence
Model
• Management Practice Studies
• Model-related Recognition Activities
• Networking opportunities & Member Services

Model Related Recognition
The EFQM
Excellence
Model
Management
Practice Studies
Networking &
Member Services
Our Activities

Our Activities
Management Practice Studies
The EFQM
Excellence
Model
Access to a live repository of
Management Practices
gathered through
Benchmarking and
Networking
• Management
Practices
• Excellence One
• Good Practices
and Benchmarking

Our Activities
Management Practices
• Electronic Good Practice Studies provide:
• A comprehensive, interactive, online learning
platform for Performance Excellence
• Cutting-Edge Quality Management News on the
latest ideas and validated practices
• Insights from the best organisations
• Over 600 pages on key management practices
• Discussion Forums and Virtual Communities of
Practice to connect peers and specialists
• Benchmarking Good Practice Database
• Actual Reports from EQA Winners and Finalists
• Select by country, sector, company

Our Activities
Management Practices
• Physical Good Practice Studies provide:
• An independent provider of Benchmarking
Services at a Pan-European level
• Ability to help others with the transfer and
adoption of Management Practices
• Good Practice Visits
• Common Interest Days
• Benchmarking Groups
• Benchmarking Study Projects
• How-to Workshops
• Fast Track Benchmarking
• Research Consortia

Model Related Recognition
The EFQM
Excellence
Model
Promoting European-wide
learning about the value of
Organisational Excellence
• Levels of
Excellence
• European
Assessor Training
Courses
• Refreshing the
Model
• Self-Assessment
Training
Our Activities

Our Activities
Deploying the Model
• EFQM multi-level recognition programme
featuring the European Quality Award as the
pinnacle
• Harmonisation of national and regional awards
• Model-related training programmes
• Research on the concept of Organisational
Excellence
• Model-related materials including licensed
training materials
• Printed Publications in major European
Languages
• Electronic - Intellectual Property Agreement for
Intranet use for our member organisation
deployment

Levels of Excellence
EQA
Recognised
for
Excellence
Committed to
Excellence
• Based on the full EFQM model
• Max of 75 page submission in English
• Team of 4 - 8 International Assessors
• Consensus and Site Visit
• Enhanced Feedback
• Recognition at around 550+ points
• Based on the full EFQM Model
• 51 page structured submission in the
local language
• 3 - 5 Assessors
• Consensus and Site Visit
• Feedback Report at criteria level
• Recognition at 400+ points
• Based on the 9 criteria of the Model
• 12 page Action Plan in the local language
• Two stage process, assessment and
site visit
• Supported by one Validator
• Recognition based on implementation
of an Action Plan
Our Activities

Our Activities
Networking & Member Services
The EFQM
Excellence
Model
Enhancing networking and
sharing opportunities on
route to business
improvement and
development
• EFQM Events
• Communities of
Practice

Member Services
•Free individual access to Excellence One
•10 subscriptions for A Member
•5 subscriptions for B Member
•2 subscriptions for C Member
•1 subscription for D & Associate Member
•Use and disseminate freely the EFQM
Excellence Model inside your organisation
•Free access to the EFQM Benchmarking
Good Practice Database
•Validated Self-Assessment Methods
•EQA Assessor (professional development)
Our Activities

Our Activities
Member Services
•CEO Round Tables
•EFQM Forum
•Learning Edge Conference
•Internal Training Licences
•Model-related educational programmes
•National Member Groups
•Targeted Newsletters
•Member-driven EFQM magazine
•Preferential rates for publications, training
courses

Networking
•Communities of Practice
•Drive Communities of Practice to monitor and
develop good practices on a topic, in a sector,
or for a function
•Virtual Communities of Practice
•Join our VCoPs which enable you to discuss
with your peers and collaborate on documents
together on-line
•EFQM Events
•All EFQM Events, such as the Forum,
Learning Edge, Benchmarking activities, and
Training, provide opportunities to meet peers &
Our Activities