Inspection of the HSE Child Protection and Welfare Service ... - hiqa.ie

Inspection of the HSE Child Protection and Welfare Service in Waterford Local Health Area in
the HSE South Region
Health Information and Quality Authority
As an interim measure Waterford Children and Family
Services will continue to engage with the RAISE governance
group to improve the robustness and reliability of the child
protection information recorded.
Principal Social
Worker and Social
Work Team Leaders
Ongoing
The management team will liaise with the National Lead for
NCCIS to ensure the development of a robust National
Information system which reflects the current service delivery
model.
Waterford Children and Family Services have developed a
secure Excel database system to capture relevant information
pertaining to welfare cases. In conjunction with this a
recording system for referrals from the child protection
system to the LAP has also been developed.
Principal Social
Worker and Social
Work Team Leaders
Ongoing
Completed
Completed
A similar database and recording system has been created
for the local Community Adolescent Team.
Theme 6: Use of Information
The LHA was not compliant with the standard in the following respects:
The LHA did not have robust record keeping and file management systems in place
to support the management of child protection and welfare information, in particular
in relation to the filing, archiving and secure storage of records sent to the offsite
archiving facility.
The LHA did not undertake regular audits to evaluate the record-keeping and file
management system and practices.
19. Action required:
The LHA should put in place a robust system for the secure storage and archiving of
all confidential information.
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