A Users' Guide to Measuring Local Governance

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Box 6: Preliminary research in four municipalities to support the development of the Social Audit on Local Governance for Bosnia and Herzegovina This qualitative research was conducted by Prism Research in 2006 and involved 4 municipalities in BiH. The goal was to obtain information about specific characteristics of services financed by the local municipality and to generate indicators that measure citizens’ satisfaction with the quality of services, along with providers’ self-evaluation of service provision. In each municipality a different sector was investigated: • Local governance (satisfaction with local government, its quality and reliability; transparency; access to decision making processes and participation; responsiveness of local government; social capital; public finances) • Local roads (local road building; local road maintenance; winter road maintenance; signalization and drainage; work and communal inspection services) • Services of day-care centres (infrastructure; personnel; educational program; hygiene; medical services; evaluation of the quality of services; collection of charges and financing) • Waste collection and removal (work of the service provider and its infrastructure; municipal coverage; frequency of solid waste removal; unregulated rubbish dumping; financing of solid waste collection services The information was collected from citizens, civil society organizations, local governments, community representatives, and local service providers. Data collection was done through focus group discussion and face-to-face in-depth interviews. The table below shows the indicators generated by users and providers during the research in the Municipality of Donji Vakuf, on the theme of local governance, and the results from the community performance scorecard and providers’ self-evaluation scorecard. Indicator Group Grade No. Users Providers Users Providers 1 Satisfaction with the work of the local authorities and municipal agencies Satisfaction with the work of the local authorities and municipal agencies 2 5 2 Engagement by local community representatives Engagement by local community representatives 1 2 3 Citizens’ participation in MZ (Neighbourhood council - Mjesna zajednica) sessions Citizens’ participation in MZ sessions 2 2 4 - Citizens’ Participation in NGOs 2 4 5 Dispersion of municipal councillors (their place of residence) throughout the municipality Dispersion of municipal councillors (their place of residence) throughout the municipality 2 5 6 - Proportion of those who receive and who are (concerned with information MEANING?) 2 5 7 Number of formal requests for information Number of formal requests for information 1 1 Source: http://siteresources.worldbank.org/INTSOCACCDEMSIDEGOV/Resources/Prism_SocialAuditofLGinBiH_QualitativeReport.pdf 108 UNDP Oslo Governance Centre
Box 7: Sample indicators for Social Audit of Local Governance V131.To what extend do you agree with the following statements? (1) Strongly disagree, (2) Disagree, (3) Neither agree nor disagree, (4) Agree, or (5) Strongly agree. Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Don’t know a Local elections are free and fair 1 2 3 4 5 8 b Civil society organizations are independent 1 2 3 4 5 8 c People fell free to express their opinion in public 1 2 3 4 5 8 d e People are aware that they can participate in local government, write petitions, etc You live in a municipality which has a culture of peace and tolerance for diversity, e.g. minorities 1 2 3 4 5 8 1 2 3 4 5 8 f You feel safe to live in your municipality 1 2 3 4 5 8 g h Vulnerable people, and the poor are protected against abuses Local administration is prepared to react in case of a natural or human-made disaster, e.g. fire, flood 1 2 3 4 5 8 1 2 3 4 5 8 V132. To what extent does the local government consult with its citizens to include their priorities in the development of the municipality? 1 Never 2 Almost never 3 Only in some areas 4 To a large extent s 5 Completely 8 Don’t know 9 No answer Source: http://siteresources.worldbank.org/INTSOCACCDEMSIDEGOV/Resources/Prism_SocialAuditinBiH_SurveyQuestionnaire_final.pdf A Users’ Guide to Measuring Local Governance 109
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A Users’ Guide to Measuring Local
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Contents Acknowledgements Acronyms
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Acknowledgements AUTHORS Alexandra
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Introduction This Guide is intended
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1 Assessments of Local Governance
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Decentralized governance for develo
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and local specificity. In order to
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A critical step in developing an as
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Box 5. Key phases in a governance a
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achieve the results. These can incl
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Gender-sensitivity in governance is
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1.11 Key contextual factors influen
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findings of the assessment in ways
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for union parishads (UPs) comprise
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Box 14. Short-, Medium- and Long-Te
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Voices from the Trenches 2 2.1 Choo
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governments, and representatives of
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the assessment - in terms of social
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Case Studies 3 The following four f
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Case Study 2: Moving from governmen
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Case Study 3: Balancing comparabili
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Case Study 4: Ensuring uptake of as
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References • Aberbach, J.D. and R
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Source Guide
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The summary matrix also indicates w
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Summary matrix: Main features of to
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Page 65 and 66: Table 3: UGI sub-indices and indica
Page 67 and 68: Weaknesses • While the UGI helps
Page 69 and 70: Table 4: Local Governance Barometer
Page 71 and 72: Table 5: Scale to assess local gove
Page 73 and 74: Jean-Michel Dufils, PACT (Madagasca
Page 75 and 76: Table 6: Principles and indicators
Page 77 and 78: Where to find it The initiative is
Page 79 and 80: Table 7: Local Democracy Assessment
Page 81 and 82: Poverty focus Not explicit. The onl
Page 83 and 84: Local governance performance measur
Page 85 and 86: Europe. They have first been used i
Page 87 and 88: Table 9: Methodological Guidelines
Page 89 and 90: 7 Governance Index (Indonesia) Prod
Page 91 and 92: Table 12: Example of form for colle
Page 93 and 94: Where to find it The initiative is
Page 95 and 96: Table 15: MIDAMOS’s themes, indic
Page 97 and 98: Table 17: Grading System Qualificat
Page 99 and 100: Table 18: Framework of module on
Page 101 and 102: Key actors/stakeholders The initial
Page 103 and 104: Table 20: Indicators belonging to t
Page 105 and 106: y the State and the municipality as
Page 107 and 108: 11 Council of Europe’s Guide to D
Page 109 and 110: Table 25: Evaluation and comments f
Page 111 and 112: 12 Citizen Report Cards (CRC) Produ
Page 113 and 114: Box 5: Citizen Report Card applicat
Page 115: 13 Social Audit of Local Governance
Page 119 and 120: 14 Social Audit of Governance and D
Page 121 and 122: Box 8: Report extract - The Social
Page 123 and 124: Table 26: Themes and issues analyse
Page 125 and 126: 15 Local Governance Self-Assessment
Page 127 and 128: Table 27: EXAMPLES OF KEY ISSUES FR
Page 129 and 130: 16 Governance for Local Development
Page 131 and 132: Coverage Following the pilot testin
Page 133 and 134: Table 32: PBGS in Uganda, Tanzania
Page 135 and 136: Table 34: Nepal - Summary of the st
Page 137 and 138: Manual for assessment of Minimum Co
Page 139 and 140: Table 35: LGPMS - perfofrmance them
Page 141 and 142: Coverage The LGPMS was field-tested
Page 143 and 144: 19 Index of Responsibility, Transpa
Page 145 and 146: Gender focus Not explicit. Poverty
Page 147 and 148: Table 39: Dimensions for the standa
Page 149 and 150: 21 Local Integrity Initiative Produ
Page 151 and 152: Table 42: Integrity Indicator score
Page 153 and 154: Figure 6: 2008 Scorecard Summary: L
Page 155 and 156: Table 43: Two examples of questions
Page 157: Where to find it Users’ Guide & s
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A Users' Guide to Measuring Local Governance

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