A Users' Guide to Measuring Local Governance

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Where to find it http://www.pacindia.org http://www.serd.ait.ac.th/ump/newsletter99vol2%20no3.pdf#search=’Opportunities%20and%20Challenges%20in%20Asses sing%20Governance%20and%20Human’ Contact details Public Affairs Centre No.15, KIADB Industrial Area Bommasandra – Jigani Link Road, Bangalore – 562 106, INDIA. Tel: (+9180) 27834918/19/20, +918110415054 Email: mail@pacindia.org For queries on the CRC course: queries@citizenreportcard.com For support on the implementation of a CRC: support@citizenreportcard.com For submission of feedback and evaluation forms: feedback@citizenreportcard.com Supplementary tools/guidelines General information about the Citizen Report Cards: http://www.capacity.org/en/content/pdf/2899 http://www.adb.org/Projects/e-toolkit/CRC-qc-final.pdf http://paf.mahiti.info/pdfs/CRC_Profile_eamonedit_.pdf “An Assessment of the Impact of Bangalore Citizen Report Cards on the Performance of Public Agencies”: http://lnweb18.worldbank.org/oed/oeddoclib.nsf/b57456d58aba40e585256ad400736404/d241684df81fce2785256ead0062 de10/$FILE/ecd_wp_12.pdf The following websites provides the Web based Self-Learning course and toolkit on Citizen Report Card: www.citizenreportcard.com http://www.citizenreportcard.com/crc/pdf/manual.pdf 106 UNDP Oslo Governance Centre
13 Social Audit of Local Governance (Bosnia and Herzegovina) Producer The World Bank Institute, the Bank’s ECA (Europe and Central Asia) Region and the Government of Austria History A questionnaire for conducting a Social Audit of Local Governance was developed at the end of 2006 for Bosnia and Herzegovina (BiH). It was applied in twenty municipalities in the country in order to provide the WBI with information related to the provision of public goods and services by local governments and, eventually, to support the development of baseline measures for local governance in the country. Objectives The Social Audit of Local Governance is the first step of a World Bank programme aimed at strengthening the capacity of local governments in Bosnia and Herzegovina (BiH) and improving the accountability of municipalities to their citizens. This first phase aimed to obtain specific information on the degree of citizen participation and transparency in the public management cycle and on citizen satisfaction with the delivery of essential municipal services. The second phase of this programme will collect fiscal and financial information in each municipality. The result of the two phases will contribute to the creation of baseline measures for local governance indicators against which progress can be monitored. Applicability This tool has been primarily developed for local governments in Bosnia and Herzegovina (BiH). While helping local governments to design relevant capacity building programmes, it would also assist the World Bank in defining lending operations in the same area. It could also be used as a template for other countries wishing to improve the quality of local governance. Types and sources of data used Data collection is mainly through household surveys. Focus group discussions and face-to-face in-depth interviews are also used. The information relative to the first part of the programme (household surveys) is subjective. Methodology The Social Audit of Local Governance is conducted through household surveys organised in three parts: the first one concerns basic household information; the second one is related to respondents’ experience of 10 essential public services (housing conditions, local roads, transport, waste removal, water supply, sanitation, heating, electricity, health facilities, education – including pre-school education); the third one deals with local governance while focusing on local government authorities and citizen participation in the municipality. The questions relate to the technical details of various services provided, citizens’ access and usage, and citizens’ satisfaction with service delivery. A total of 1997 face-to-face interviews (one respondent per household) were carried out in 343 settlements communities across 20 municipalities in Bosnia and Herzegovina. Key actors/stakeholders Citizens are the main stakeholder in this process as information is collected directly from them through household surveys. The results of the audit are expected to be used by the WBI and by local governments to design a capacity building programme at the municipal level. Results reporting format Boxes 6 and 7 show some results from the preliminary qualitative survey organised in four municipalities; and examples of two questions related to the local governance theme and taken from the survey questionnaire. Results from the first survey in the twenty municipalities are not yet publicly available. Coverage 20 selected municipalities across Bosnia and Herzegovina. A Users’ Guide to Measuring Local Governance 107
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A Users’ Guide to Measuring Local
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Contents Acknowledgements Acronyms
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Acknowledgements AUTHORS Alexandra
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Introduction This Guide is intended
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1 Assessments of Local Governance
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Decentralized governance for develo
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and local specificity. In order to
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A critical step in developing an as
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Box 5. Key phases in a governance a
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achieve the results. These can incl
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Gender-sensitivity in governance is
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1.11 Key contextual factors influen
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findings of the assessment in ways
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for union parishads (UPs) comprise
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Box 14. Short-, Medium- and Long-Te
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Voices from the Trenches 2 2.1 Choo
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governments, and representatives of
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the assessment - in terms of social
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Case Studies 3 The following four f
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Case Study 2: Moving from governmen
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Case Study 3: Balancing comparabili
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Case Study 4: Ensuring uptake of as
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References • Aberbach, J.D. and R
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Source Guide
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The summary matrix also indicates w
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Summary matrix: Main features of to
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Page 63 and 64: Summary matrix: Main features of to
Page 65 and 66: Table 3: UGI sub-indices and indica
Page 67 and 68: Weaknesses • While the UGI helps
Page 69 and 70: Table 4: Local Governance Barometer
Page 71 and 72: Table 5: Scale to assess local gove
Page 73 and 74: Jean-Michel Dufils, PACT (Madagasca
Page 75 and 76: Table 6: Principles and indicators
Page 77 and 78: Where to find it The initiative is
Page 79 and 80: Table 7: Local Democracy Assessment
Page 81 and 82: Poverty focus Not explicit. The onl
Page 83 and 84: Local governance performance measur
Page 85 and 86: Europe. They have first been used i
Page 87 and 88: Table 9: Methodological Guidelines
Page 89 and 90: 7 Governance Index (Indonesia) Prod
Page 91 and 92: Table 12: Example of form for colle
Page 93 and 94: Where to find it The initiative is
Page 95 and 96: Table 15: MIDAMOS’s themes, indic
Page 97 and 98: Table 17: Grading System Qualificat
Page 99 and 100: Table 18: Framework of module on
Page 101 and 102: Key actors/stakeholders The initial
Page 103 and 104: Table 20: Indicators belonging to t
Page 105 and 106: y the State and the municipality as
Page 107 and 108: 11 Council of Europe’s Guide to D
Page 109 and 110: Table 25: Evaluation and comments f
Page 111 and 112: 12 Citizen Report Cards (CRC) Produ
Page 113: Box 5: Citizen Report Card applicat
Page 117 and 118: Box 7: Sample indicators for Social
Page 119 and 120: 14 Social Audit of Governance and D
Page 121 and 122: Box 8: Report extract - The Social
Page 123 and 124: Table 26: Themes and issues analyse
Page 125 and 126: 15 Local Governance Self-Assessment
Page 127 and 128: Table 27: EXAMPLES OF KEY ISSUES FR
Page 129 and 130: 16 Governance for Local Development
Page 131 and 132: Coverage Following the pilot testin
Page 133 and 134: Table 32: PBGS in Uganda, Tanzania
Page 135 and 136: Table 34: Nepal - Summary of the st
Page 137 and 138: Manual for assessment of Minimum Co
Page 139 and 140: Table 35: LGPMS - perfofrmance them
Page 141 and 142: Coverage The LGPMS was field-tested
Page 143 and 144: 19 Index of Responsibility, Transpa
Page 145 and 146: Gender focus Not explicit. Poverty
Page 147 and 148: Table 39: Dimensions for the standa
Page 149 and 150: 21 Local Integrity Initiative Produ
Page 151 and 152: Table 42: Integrity Indicator score
Page 153 and 154: Figure 6: 2008 Scorecard Summary: L
Page 155 and 156: Table 43: Two examples of questions
Page 157: Where to find it Users’ Guide & s
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A Users' Guide to Measuring Local Governance

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