AAA CEMEXME v 13 for press.pmd - Cemex Philippines
AAA CEMEXME v 13 for press.pmd - Cemex Philippines
AAA CEMEXME v 13 for press.pmd - Cemex Philippines
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Customers now have more ways to connect to<br />
CEMEX through CEMEXnet and CEMEXtext<br />
Realizing that its customers<br />
are a mobile lot who need<br />
access to sales support and<br />
customer care services<br />
wherever they are, CEMEX<br />
<strong>Philippines</strong> recently introduced<br />
two more service<br />
channels <strong>for</strong> the tech-savvy<br />
Filipino: CEMEXtext CEMEXtext and<br />
CEMEXnet CEMEXnet. CEMEXnet<br />
Through CEMEXtext<br />
and CEMEXnet, CEMEX<br />
customers can now order and<br />
inquire about their accounts<br />
through their mobile phones or<br />
the World Wide Web. All they’ll<br />
have to do is send an order<br />
message to 0917-83CEMEX<br />
(0917-8323639) or log on to<br />
www.cemexphilippines.com.<br />
With this service, customers<br />
don’t need to wait until they can<br />
call the CEMEX Service Center<br />
through a landline, or see their<br />
ASMs, be<strong>for</strong>e making an order.<br />
They can per<strong>for</strong>m transactions<br />
even on the go.<br />
Aside from ordering,<br />
customers can also do the<br />
following through CEMEXnet:<br />
• Review their account<br />
balances<br />
• View and print open<br />
transactions that they<br />
have made within 90 days<br />
• View sales orders that<br />
they have submitted or<br />
posted via CEMEXnet<br />
• View pending orders<br />
• View orders that have<br />
already been dispatched<br />
• View dispatched orders<br />
that are already loadconfirmed<br />
• View orders that are<br />
already in transit<br />
• View cancelled orders<br />
• Inquire about branch<br />
levels and sites (points of<br />
delivery)—in<strong>for</strong>mation<br />
which customers will<br />
need when making an<br />
online order<br />
• Log in complaints and<br />
requests <strong>for</strong> technical<br />
assistance<br />
Most of these transactions<br />
are also enabled <strong>for</strong><br />
CEMEXtext. For details about<br />
these new support services,<br />
contact your ASM today or call<br />
the CEMEX Service Center at<br />
849-3501.