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AAA CEMEXME v 13 for press.pmd - Cemex Philippines

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Customers now have more ways to connect to<br />

CEMEX through CEMEXnet and CEMEXtext<br />

Realizing that its customers<br />

are a mobile lot who need<br />

access to sales support and<br />

customer care services<br />

wherever they are, CEMEX<br />

<strong>Philippines</strong> recently introduced<br />

two more service<br />

channels <strong>for</strong> the tech-savvy<br />

Filipino: CEMEXtext CEMEXtext and<br />

CEMEXnet CEMEXnet. CEMEXnet<br />

Through CEMEXtext<br />

and CEMEXnet, CEMEX<br />

customers can now order and<br />

inquire about their accounts<br />

through their mobile phones or<br />

the World Wide Web. All they’ll<br />

have to do is send an order<br />

message to 0917-83CEMEX<br />

(0917-8323639) or log on to<br />

www.cemexphilippines.com.<br />

With this service, customers<br />

don’t need to wait until they can<br />

call the CEMEX Service Center<br />

through a landline, or see their<br />

ASMs, be<strong>for</strong>e making an order.<br />

They can per<strong>for</strong>m transactions<br />

even on the go.<br />

Aside from ordering,<br />

customers can also do the<br />

following through CEMEXnet:<br />

• Review their account<br />

balances<br />

• View and print open<br />

transactions that they<br />

have made within 90 days<br />

• View sales orders that<br />

they have submitted or<br />

posted via CEMEXnet<br />

• View pending orders<br />

• View orders that have<br />

already been dispatched<br />

• View dispatched orders<br />

that are already loadconfirmed<br />

• View orders that are<br />

already in transit<br />

• View cancelled orders<br />

• Inquire about branch<br />

levels and sites (points of<br />

delivery)—in<strong>for</strong>mation<br />

which customers will<br />

need when making an<br />

online order<br />

• Log in complaints and<br />

requests <strong>for</strong> technical<br />

assistance<br />

Most of these transactions<br />

are also enabled <strong>for</strong><br />

CEMEXtext. For details about<br />

these new support services,<br />

contact your ASM today or call<br />

the CEMEX Service Center at<br />

849-3501.

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