AAA CEMEXME v 13 for press.pmd - Cemex Philippines
AAA CEMEXME v 13 for press.pmd - Cemex Philippines
AAA CEMEXME v 13 for press.pmd - Cemex Philippines
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2 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES
Welcome to CEMEX+ME,<br />
CEMEX <strong>Philippines</strong>’<br />
After Work Magazine!<br />
Pamela Pamela T TTanjuatco<br />
T anjuatco<br />
Editor-in-Chief<br />
For the maiden issue of CEMEX+ME, CEMEX <strong>Philippines</strong>*<br />
("CEMEX") wanted to share with you nothing but New… Because<br />
what is New is always welcome—it’s a breath of fresh air, the<br />
birth of hope, the beginning of a better future. Anything New is<br />
exciting. It’s interesting. It’s cool. And this is precisely how we<br />
envision this magazine to be: fresh, exciting…Always New!<br />
Here we’ve shared with you the birth<br />
of new products: CEMEX Marine, the best<br />
cement <strong>for</strong> foundations; and the very new<br />
CEMEX Palitada King, masonry cement<br />
that will surely make your mason feel like a<br />
king! We also recently launched new processes<br />
and services: CEMEXPRESS aims to<br />
make ordering and paying more convenient<br />
<strong>for</strong> our customers through CEMEXNet (an<br />
Internet-based service), CEMEXText (which<br />
uses the ever-present mobile phone), and the<br />
CEMEX Service Center (which allows customers<br />
to order thru the telephone).<br />
And there’s more! In every issue, we’ll<br />
be featuring our partners in the industry—<br />
valued customers and suppliers who will<br />
share with us new ideas that we can all learn<br />
from. We’ll also go “trendspotting” and see<br />
what’s new and what’s hot in related industries.<br />
We’ll feature architects, interior designers,<br />
and engineers who will give us their<br />
<strong>for</strong>ecasts in design, architecture, and technology.<br />
For this issue, renowned architect and<br />
interior designer, Jonathan Matti, gave us his<br />
fearless <strong>for</strong>ecast on design trends <strong>for</strong> late<br />
2004. All this and a lot more…! All <strong>for</strong> you…<br />
CEMEX and You…You and CEMEX.<br />
We fervently hope you’d enjoy reading<br />
this as much as we did creating it!<br />
*The CEMEX <strong>Philippines</strong> Group of Companies<br />
is composed of APO Cement Corporation, Solid Cement<br />
Corporation, and other Philippine companies affiliated or<br />
associated with CEMEX S.A. de C.V., one of the three<br />
largest cement companies in the world.
4 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
CEMEX+ME<br />
PUBLISHER PAUL VICTOR AQUINO<br />
Marketing Director<br />
CEMEX <strong>Philippines</strong><br />
paulvictor.aquino@cemex.com.ph<br />
EDITOR-IN-CHIEF PAMELA TANJUATCO<br />
Channel Marketing Manager<br />
CEMEX <strong>Philippines</strong><br />
pamela.tanjuatco@cemex.com.ph<br />
ASSOCIATE EDITOR ANNA KATRINA ABAD<br />
Channel Marketing Officer<br />
CEMEX <strong>Philippines</strong><br />
annakatrina.abad@cemex.com.ph<br />
PROJECT MANAGER<br />
NINA RICA MARIE L. TEROL<br />
Managing Director<br />
Likha Communications Consulting<br />
likhacommunicationsconsulting@yahoo.com<br />
CONTRIBUTORS<br />
REMIGIO DE UNGRIA<br />
DIANA GOMEZ<br />
MAE YOUNG<br />
NINA RICA MARIE L. TEROL<br />
GAY ACE M. DOMINGO<br />
gmd012@hotmail.com<br />
DESIGNER BRIAN TENORIO<br />
www.tenorium.com<br />
PHOTO EDITOR ALFRED MENDOZA<br />
throughthelens@yahoo.com<br />
PHOTOGRAPHERS<br />
ALFRED MENDOZA<br />
HENRY POSADAS<br />
ERICK LIRIOS<br />
CEMEX <strong>Philippines</strong><br />
24/F Petron Mega Plaza<br />
Sen. Gil Puyat Avenue<br />
Makati City 1200, <strong>Philippines</strong><br />
(+63 2) 849 3600<br />
(+63 2) 849 3749<br />
pamela.tanjuatco@cemex.com.ph<br />
CEMEX + Me is circulated to customer- and<br />
supplier-partners and stakeholders of CEMEX<br />
<strong>Philippines</strong>. It is published periodically by CEMEX<br />
<strong>Philippines</strong>, located at 24/F Petron Mega Plaza, Sen.<br />
Gil Puyat Avenue, Makati City 1200, <strong>Philippines</strong>.<br />
Copyright © 2004 by CEMEX <strong>Philippines</strong>. All rights<br />
reserved. No part of this publication may be reproduced<br />
or transmitted in any <strong>for</strong>m or by any means, electronic or<br />
mechanical, including photocopy, recording, or any<br />
in<strong>for</strong>mation storage or retrieval system, without<br />
permission in writing from the publisher.<br />
CEMEX <strong>Philippines</strong> produces limited copies of<br />
CEMEX + ME. To order additional copies, please<br />
call Inna Abad at (02) 849-3748. Reprints cost<br />
Php90 each.<br />
18<br />
18<br />
Man Man of of the the House House<br />
House<br />
It’s easy to take<br />
our homes—and<br />
the hands that<br />
have built them—<br />
<strong>for</strong> granted. For<br />
the maiden issue<br />
of CEMEX + Me,<br />
we explored life<br />
outside the walls<br />
and zoomed in on<br />
someone who has<br />
dedicated his life<br />
to (literally)<br />
building a roof<br />
over people’s<br />
heads.<br />
Plus: Cement<br />
mixing and<br />
plastering tips<br />
from our master<br />
mason.<br />
30 30<br />
Tribal ribal art,<br />
art,<br />
cr crystals, cr ystals,<br />
chandeliers,<br />
chandeliers,<br />
and and still<br />
still<br />
prints prints as as the<br />
the<br />
new<br />
new<br />
accessories<br />
accessories<br />
<strong>for</strong> <strong>for</strong> <strong>for</strong> today’ today’s today’<br />
homes<br />
homes
10<br />
10<br />
6<br />
CEMEX<br />
shares the<br />
spotlight<br />
with three<br />
individuals<br />
who are as<br />
passionate<br />
about their<br />
work as we<br />
are about<br />
cement.<br />
REGULARS<br />
REGULARS<br />
Table of Contents (JULY 2004)<br />
10 10 10 Partners’ Partners’ Profile<br />
Profile<br />
What do a marine geologist, a negotiator, and two<br />
Catholic “brothers” have in common? They’re all<br />
CEMEX’s industry partners, and we’re happy to share<br />
the spotlight with them on our first run.<br />
30 30 Passion Passion & & Style<br />
Style<br />
What’s in and what’s out? Architect and interior designer<br />
Jonathan G. Matti gives his <strong>for</strong>ecast on what’s hot in<br />
interiors. Plus: Tips on cultivating personal style<br />
6 What’ What’s What’ s New New at at CEMEX CEMEX<br />
CEMEX<br />
You now have so many ways to get in touch with us <strong>for</strong><br />
inquiries, product orders, grievances, suggestions, and<br />
what-not! Find out how you can make the most of<br />
technology in these pages.<br />
28 28 Ask Ask Ask CEMEX CEMEX<br />
CEMEX<br />
CEMEX answers your questions about cement and how<br />
to make the most of cement products.<br />
34 34 CEMEX CEMEX CEMEX News<br />
News<br />
36 36 Inside Inside CEMEX<br />
CEMEX<br />
30<br />
30<br />
A look at the people and events that have shaped<br />
CEMEX in the first half of 2004.<br />
Having been in the design industry <strong>for</strong><br />
over a decade, Architect Jonathan G.<br />
Matti knows all about style.<br />
8<br />
Plus:<br />
Another<br />
innovation<br />
from the<br />
<strong>Philippines</strong>’<br />
cement<br />
leader.
6 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
CEMEX Service Center –<br />
At Your Service<br />
When CEMEX customers dial the<br />
number 849-3501, a cheerful<br />
voice will greet them “Thank you<br />
<strong>for</strong> calling the CEMEX Service<br />
Center, This is (the name of the<br />
person answering), How can I<br />
help you?”<br />
The voice is one of the eight<br />
CEMEX Service Agents on duty. This<br />
is the CEMEX Service Center, a new<br />
feature that is part of CEMEX’s way<br />
of giving customers the best and<br />
most efficient service.<br />
The CEMEX Service Center<br />
was launched in January 2003 to<br />
fulfill four functions – order taking,<br />
inquiries handling, complaints<br />
handling, and product technical<br />
assistance.<br />
Its strength was boosted<br />
with the launch of CEMEXtext and<br />
CEMEXnet, both of which were<br />
implemented during the second half<br />
of 2003.<br />
Now customers have three<br />
channels to reach CEMEX, further<br />
strengthening their ties with the<br />
company.<br />
“How can I help you?”<br />
“The center receives around<br />
15,000 calls a month,” reveals Mike<br />
Teotico, CEMEX Service Center<br />
Manager. “More than half (52%) of<br />
sales are done through mobile selling<br />
and over one-third (35%) of sales are<br />
coursed through the voice channel or<br />
What’s<br />
the agents,” he elaborates.<br />
The voice channel is<br />
available from 7 am to 7 pm on<br />
weekdays, from 8 am to 5 pm on<br />
Saturdays, and from 9 am to 12<br />
noon on Sundays. Says Mike, “This<br />
replaces the old process where the<br />
customer would order through the<br />
sales manager. Now the sales<br />
manager can concentrate on<br />
business development so the sales<br />
process becomes more efficient.<br />
There is more productivity <strong>for</strong> both<br />
the sales manager and the clients.”<br />
Challenges<br />
Though it has been operating<br />
<strong>for</strong> quite some time now, CEMEX<br />
Customer Relations Management<br />
Director Roland Vera Cruz admits<br />
that the center, as well as the two<br />
other channels (mobile and<br />
Ronald Vera Cruz: We manage<br />
order-taking. If we do a bad<br />
job, then we get criticized.<br />
It’s a challenge.<br />
“Now the sales<br />
manager can<br />
concentrate on<br />
business development<br />
so the sales process<br />
becomes more<br />
efficient. There is more<br />
productivity <strong>for</strong> both<br />
the sales manager and<br />
the clients.”<br />
-Mike Teotico<br />
CEMEX Service Center Manager
New at CEMEX<br />
Internet), has a lot to improve on.<br />
“There’s work to be done so we can<br />
live up to being the one-stop shop<br />
contact between the company and<br />
the clients. We have not maximized<br />
the full potential of the tools yet,”<br />
says Roland.<br />
Mike concurs, “We’re not yet<br />
in the ideal state that we want to be.”<br />
Roland and his team still<br />
welcome comments – negative and<br />
otherwise – because these will<br />
guide them. “I worry if we don’t<br />
receive complaints from the internal<br />
and external clients. If that happens,<br />
it means they don’t care anymore,”<br />
says Roland.<br />
Better service<br />
“We have some new things<br />
coming up,” Mike reveals. For<br />
instance, the CEMEX Service<br />
Center will soon have a recorder so<br />
the quality of the calls can be<br />
monitored. Roland adds that a<br />
survey will also be done soon to<br />
get feedback on the per<strong>for</strong>mance of<br />
all their channels (voice, Internet, and<br />
mobile). “We haven’t been really able<br />
to measure the impact of these tools,”<br />
says Roland.<br />
Roland and Mike assure<br />
their customers that the CEMEX<br />
Service Center is doing its best to<br />
assist them with their needs. They’re<br />
very excited about some<br />
improvements that they will<br />
implement <strong>for</strong> their clients… so watch<br />
<strong>for</strong> the new and improved CEMEX<br />
Service Center – coming soon!<br />
CEMEX Customer<br />
Service Agents: Giving you<br />
quality service<br />
Jean Reyes, 33 years old<br />
Jean reveals that she handles an<br />
average of 40 calls per day. “Most of the<br />
calls are orders, others are inquiries and<br />
follow-ups,” she reveals. Complaints? She<br />
says that she gets only very, very few. But<br />
when she does receive that kind of call,<br />
she sees handling customers’ concerns<br />
as one of the most fulfilling parts of her<br />
job. “We take note of their concerns and<br />
then we get back to the clients and give<br />
them the good news,” this mother of two<br />
declares.<br />
Terry Miravalles, 29 years old<br />
Terry was a commercial assistant<br />
<strong>for</strong> South Luzon be<strong>for</strong>e she became<br />
a service agent. In fact, some of the calls<br />
she gets are from customers whom she<br />
met while she held her previous position.<br />
She says that to be a good<br />
service center agent, one only needs the<br />
patience to listen. “Unang-unang intindihin ’yung<br />
pangangailangan ng client. Dapat mahaba ang pasensiya. Kung<br />
meron siyang reklamo, pakikinggan mo lang siya…” (You have<br />
to put the needs of the clients first. Patience is important. If<br />
the client has a complaint, just listen…) Terry believes that<br />
each day on the job at the CEMEX Service Center is definitely<br />
exciting. “Maraming challenge dito (There are plenty of<br />
challenges here),” she smiles.<br />
Photos on this page by Alfred Mendoza
8 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
CEMEX CEMEX makes makes masonr masonry masonr y easier<br />
easier<br />
and and more more efficient efficient with<br />
with<br />
CEMEX CEMEX Palitada Palitada King<br />
King<br />
Plastering can<br />
be a tedious task—<br />
one that requires a lot<br />
of patience and<br />
attention to detail.<br />
Some cement mixtures<br />
may have a weak<br />
adhesion to the wall,<br />
produce cracks, or be<br />
difficult to apply. Masons would<br />
sometimes need to spend<br />
more time applying the<br />
cement, or they may even<br />
need to redo entire portions of<br />
a wall just to make it look neat<br />
and properly finished. A lot of<br />
money and time is wasted.<br />
The main reason <strong>for</strong> this<br />
is the general practice of using<br />
Ordinary Portland Cement <strong>for</strong><br />
plastering walls. Since Portland<br />
cement is an “all-purpose”<br />
cement and is the only kind<br />
available, it’s been used <strong>for</strong><br />
everything from beams and<br />
columns, to foundations,<br />
pavements, and plastering.<br />
What many people take <strong>for</strong><br />
granted is that each of these<br />
applications has a different<br />
purpose, and there<strong>for</strong>e<br />
requires certain cement<br />
properties that may not be<br />
needed in other applications.<br />
To offer the market<br />
better and more appropriate<br />
cement choices <strong>for</strong> their<br />
construction needs, CEMEX<br />
has<br />
developed two<br />
specialized<br />
cement products:<br />
CEMEX Marine,<br />
<strong>for</strong> foundations and<br />
marine applications,<br />
and its newest<br />
brand, CEMEX<br />
Palitada King,<br />
masonry cement<br />
<strong>for</strong> plastering,<br />
hollow block filling,<br />
and brick layering.<br />
Made specifically <strong>for</strong> masonry<br />
CEMEX Palitada King<br />
is masonry cement. It has four<br />
qualities that make it the top<br />
preference, the KING <strong>for</strong><br />
plastering: It bonds faster and<br />
stronger to walls than Ordinary<br />
Portland Cement. It<br />
does not crack easily, and is<br />
easy to apply because it has<br />
special ingredients that make<br />
it more workable and waterretentive,<br />
helping masons in<br />
the shaping and finishing<br />
process. Moreover, CEMEX<br />
Palitada King is priced<br />
better than Ordinary Portland<br />
Cement, allowing builders to<br />
save as much as 20 percent<br />
on labor and materials costs.<br />
Now, you have a choice<br />
Now that you are no<br />
longer bound to all-purpose<br />
Portland cement, use the<br />
right CEMEX products <strong>for</strong><br />
your construction needs. For<br />
more in<strong>for</strong>mation on CEMEX<br />
Marine, CEMEX Palitada<br />
King, and other CEMEX<br />
brands, call the CEMEX<br />
Service Center at 849-3501.
Customers now have more ways to connect to<br />
CEMEX through CEMEXnet and CEMEXtext<br />
Realizing that its customers<br />
are a mobile lot who need<br />
access to sales support and<br />
customer care services<br />
wherever they are, CEMEX<br />
<strong>Philippines</strong> recently introduced<br />
two more service<br />
channels <strong>for</strong> the tech-savvy<br />
Filipino: CEMEXtext CEMEXtext and<br />
CEMEXnet CEMEXnet. CEMEXnet<br />
Through CEMEXtext<br />
and CEMEXnet, CEMEX<br />
customers can now order and<br />
inquire about their accounts<br />
through their mobile phones or<br />
the World Wide Web. All they’ll<br />
have to do is send an order<br />
message to 0917-83CEMEX<br />
(0917-8323639) or log on to<br />
www.cemexphilippines.com.<br />
With this service, customers<br />
don’t need to wait until they can<br />
call the CEMEX Service Center<br />
through a landline, or see their<br />
ASMs, be<strong>for</strong>e making an order.<br />
They can per<strong>for</strong>m transactions<br />
even on the go.<br />
Aside from ordering,<br />
customers can also do the<br />
following through CEMEXnet:<br />
• Review their account<br />
balances<br />
• View and print open<br />
transactions that they<br />
have made within 90 days<br />
• View sales orders that<br />
they have submitted or<br />
posted via CEMEXnet<br />
• View pending orders<br />
• View orders that have<br />
already been dispatched<br />
• View dispatched orders<br />
that are already loadconfirmed<br />
• View orders that are<br />
already in transit<br />
• View cancelled orders<br />
• Inquire about branch<br />
levels and sites (points of<br />
delivery)—in<strong>for</strong>mation<br />
which customers will<br />
need when making an<br />
online order<br />
• Log in complaints and<br />
requests <strong>for</strong> technical<br />
assistance<br />
Most of these transactions<br />
are also enabled <strong>for</strong><br />
CEMEXtext. For details about<br />
these new support services,<br />
contact your ASM today or call<br />
the CEMEX Service Center at<br />
849-3501.
10 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
Partner’s Profiles<br />
Eduardo Nuevo<br />
Tensile Builders<br />
Isidro Consunji<br />
DM Consunji Inc.
Text by Niña Terol and Gay Domingo<br />
Photos by Alfred Mendoza, Erick Lirios, Henry Posadas<br />
CEMEX<br />
shares the<br />
spotlight with<br />
three<br />
individuals<br />
who are as<br />
passionate<br />
about their<br />
work as we<br />
are about<br />
cement. Ruben dela Cruz<br />
Smarcht
12 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
Out of the High Seas:<br />
Eduardo Nuevo of Tensile Builders<br />
It was love that brought Eduardo Nuevo out of<br />
the high seas and closer to the ground.<br />
He was a Geology graduate of the<br />
University of the <strong>Philippines</strong> in<br />
Diliman, when he received a scholarship<br />
<strong>for</strong> graduate studies in Marine<br />
Geology at the University of Cali<strong>for</strong>nia<br />
in San Diego. Passionate about his<br />
field, Eduardo packed his bags and<br />
headed to Cali<strong>for</strong>nia—after all, it<br />
wasn’t everyday that one got a scholarship<br />
from the United Nations Development<br />
Programme (UNDP)!<br />
Excited about his studies, which<br />
Eduardo said wasn’t really that difficult<br />
“if you’re really interested in the field”,<br />
the young Nuevo obtained his Master<br />
of Science faster than his classmates.<br />
His daily routine, he said, consisted of<br />
eating breakfast “patago” (discreetly) in<br />
the bus on the way to school, attending<br />
his classes, going home to study, and<br />
then doing his chores in between all<br />
the schoolwork. It was a lonely life <strong>for</strong><br />
the young student, which was why he<br />
frequently thought about going back<br />
home. “Nalungkot ako `don (I felt<br />
homesick there),” he recalls now.<br />
He could have pursued a doctorate<br />
degree after completing his masters,<br />
but Eduardo wanted to go home and<br />
marry his sweetheart. Upon his return<br />
home, however, Eduardo realized that<br />
there wasn’t any space in the <strong>Philippines</strong><br />
<strong>for</strong> a marine geologist of his<br />
caliber and background. “Kitang-kita na<br />
hindi prepared dito para gamitin ang mga<br />
taong katulad ko (It was very evident<br />
that the <strong>Philippines</strong> isn’t ready to take<br />
advantage of the expertise of people<br />
like myself),” he laments. “I felt the<br />
lack of equipment… There were<br />
management directives and decisions<br />
that were contrary to what I had<br />
learned…You (were) always defending,<br />
always justifying, the expenses… and<br />
the equipment in the States is so<br />
different from the equipment here.”<br />
Sailing <strong>for</strong> new shores<br />
The frustrated young man was<br />
lucky that his wife came from an<br />
entrepreneurial Chinese family who<br />
taught him the ins and outs of running<br />
a retail business. To get their feet wet<br />
in selling, the Nuevos first helped out<br />
in the family business of importing<br />
bicycles and distributing them all over<br />
the <strong>Philippines</strong>. “At first, it was<br />
simple… You bought… You sold…<br />
There wasn’t much of a challenge,” he<br />
claimed. After that experience, he went<br />
into wholesaling and operating a talyer<br />
(car repair shop) be<strong>for</strong>e finally settling<br />
down with his present profession: selling<br />
hardware and construction supplies.<br />
The Nuevos had a small space in<br />
Bicutan, Parañaque that they were<br />
renting out to an owner of a hardware<br />
store. When the owner moved on, the<br />
couple decided to test the waters of<br />
hardware selling and continue serving<br />
the store’s customers by putting up a<br />
store in that same space. A year later,<br />
the couple realized that they could,<br />
indeed, manage hardware retail<br />
operations, and opened Tensile<br />
Builders in its present location along<br />
Doña Soledad Avenue, Better Living<br />
Subdivision, Bicutan, Parañaque.<br />
Riding the waves<br />
Running a hardware store wasn’t<br />
that difficult, but Eduardo realized<br />
that it wasn’t as easy to operate as an<br />
ordinary retail outfit. “There’s a<br />
rhythm to the business…”, he<br />
expounds. “Pero may isang segment ng<br />
customer na hindi ko na-experience sa<br />
bicycle shop (but there was a customer<br />
segment that I had not experienced<br />
in selling bicycles): `yung contractors.”<br />
Contractors, Eduardo explained,<br />
were much different from retail<br />
customers because retail customers<br />
paid in cash <strong>for</strong> what they bought—<br />
kaliwaan, as what most people would<br />
say. Because contractors are busy<br />
managing large construction projects,<br />
and often ordered supplies and<br />
construction materials be<strong>for</strong>e being<br />
paid by their clients, “hahabulin mo pa<br />
(sila)… `Pag hindi (sila) naka-collect, hindi<br />
sila magbabayad sa `yo… Minsan,<br />
nabayaran na sila, pero babayaran pa nila<br />
yung ibang utang nila (You’d have to run<br />
after them… If they aren’t able to<br />
collect from their clients, then they<br />
can’t pay you… Sometimes, even if<br />
they’ve already been paid by their<br />
clients, they still won’t pay you because<br />
they’ll pay <strong>for</strong> their other debts first).”<br />
The business environment, too, is<br />
very unsteady, he says. From 1997 to<br />
1998, when the country was in the<br />
midst of the Asian economic crisis,<br />
business was very “pale”. Prices of<br />
many basic commodities soared<br />
because of the devaluing peso, and<br />
people held on to whatever money<br />
they had. Then, in 2001, business<br />
picked up because of the local elections.<br />
“Maraming nagpapagawa kapag<br />
eleksiyon (A lot of construction<br />
happens during election season),”<br />
Eduardo says with a smile.<br />
Steering Steering Steering his his ship<br />
ship<br />
In spite of all these challenges, he<br />
enjoys his new career and steers his<br />
team through changing tides. His<br />
business philosophy is simple, he<br />
claims: know what your customers<br />
need, and always give them the best
value <strong>for</strong> their money.<br />
“When customers come here,”<br />
Eduardo begins to explain in Filipino,<br />
“they have a list of materials that they<br />
need to buy. My people are trained to<br />
look at the list and know what is being<br />
done—is the customer renovating a<br />
house? Having a new one built?<br />
Malalaman mo naman, e (You’ll know right<br />
away).” After the sales clerk identifies the<br />
purpose of the materials being bought,<br />
she probes deeper and tries to find out<br />
why exactly customers are asking <strong>for</strong><br />
particular materials or brands.<br />
“Sometimes, customers order a<br />
particular product just because it’s<br />
what the architect or engineer<br />
specified, or because it’s branded. My<br />
people are trained to recommend the<br />
right products, even if they’re not<br />
popular, and to highlight the advantages<br />
of the right products.”<br />
Winning customers’ hearts<br />
and minds<br />
“Minsan, may ibang customers diyan<br />
na matigas talaga ang ulo (Sometimes,<br />
there are customers who can be really<br />
stubborn)—they will buy something<br />
because it’s what’s on the list, regardless<br />
of the price or the benefit of<br />
another brand,” Nuevo continues. “In<br />
those cases, we will just have to be<br />
patient with them, to keep on explaining—like<br />
those promo girls you see in<br />
the supermarkets that demonstrate a<br />
product even if there’s no one in front<br />
of them... There will come a time<br />
when the customers will have no<br />
choice but to listen to you, and to<br />
accept what you are saying.”<br />
In selling CEMEX products,<br />
specifically CEMEX Marine, Eduardo<br />
says that he finds a feature that he<br />
thinks the market will appreciate and<br />
latch on to, and highlights that when<br />
talking to customers. Marine, he says, is<br />
good not only <strong>for</strong> large structures—<br />
such as piers and ports—or <strong>for</strong><br />
buildings near large bodies of water—<br />
where Marine Attack is prevalent—<br />
but even <strong>for</strong> residential structures in the<br />
city. According to this <strong>for</strong>mer scientist,<br />
Marine has features that will make it last<br />
years longer than ordinary cement.<br />
Because of his ability to see<br />
beyond product descriptions and<br />
shopping lists, Eduardo Nuevo has<br />
won over a steady base of customers<br />
who are loyal to Tensile Builders.<br />
“Marine, <strong>for</strong> example, is selling well. I have<br />
a lot of repeat sales already… among<br />
homeowners who are either building homes<br />
<strong>for</strong> the first time, or those who are<br />
renovating their houses.”<br />
“We want our customers to know<br />
that we care,” Nuevo adds<br />
empathically. “We always try to educate<br />
them to buy the right products at the<br />
proper time, and in the right quantity.<br />
So that the next time you build, or the<br />
next time your friends build, ako `yung<br />
maaalala mo (I’m the one you’ll remember).”<br />
Buying, he says, is partly a<br />
function of the emotions—customers<br />
go where they feel com<strong>for</strong>table.<br />
In summarizing his business<br />
philosophy, Eduardo concludes the<br />
interview with a knowing smile, “As<br />
long as naibibigay mo ‘yung katapat ng pera<br />
ng customer mo, sa ‘yo na ‘yung customer<br />
na ‘yon (As long as you’re able to give<br />
your customer value <strong>for</strong> his money,<br />
that customer’s already yours). For life<br />
sometimes”
14 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
Isidro “Sid” Consunji, The Negotiator<br />
The Negotiator<br />
Isidro "Sid" Consunji 55, <strong>for</strong>mer president of<br />
the Philippine Constructors Association<br />
(PCA), likes to describe his work at DM<br />
Consunji Incorporated (DMCI) as ef<strong>for</strong>ts<br />
towards strengthening the company. "I take<br />
care of the… shaping, the strategies, the<br />
alliances," he says.<br />
Work is always enjoyable <strong>for</strong><br />
the UP Civil Engineering and<br />
AIM-trained magnate. "I don't<br />
like to do things if they're not<br />
friendly and if they're not fun,"<br />
says Sid.<br />
Engineer Sid<br />
Sid is the eldest son among<br />
eight children of construction<br />
magnate DM Consunji, a civil<br />
engineer. “I am second to the<br />
eldest who is a girl. After me,<br />
there are three girls and four<br />
boys,” says Sid.<br />
As a child, he already<br />
seemed to show interest towards<br />
the construction business. “I<br />
played with dump trucks when I<br />
was a little boy,” he recalls.<br />
In high school, a<br />
guidance test taken by Sid<br />
revealed that he was more<br />
inclined towards a career in<br />
medicine, law, or engineering. Sid<br />
chose engineering. “Medicine and<br />
law, sukat na ’yon. (Medicine and<br />
law are exact disciplines.) Engineering<br />
is more creative,” explains<br />
Sid.<br />
However, <strong>for</strong> the young<br />
Sid, there was a bigger reason.<br />
“Just to prove to my Dad that I<br />
can handle engineering, I went to<br />
engineering.”<br />
He enjoyed his college<br />
studies at the University of the<br />
<strong>Philippines</strong> in Diliman. “I liked<br />
engineering,” says Sid. “Pero may<br />
point na napupuno ako. (But there<br />
came a point where I had<br />
enough.) Like, ‘I’ve learned so<br />
much about that certain beam.<br />
But who cares if I know so much<br />
about that beam?’ Walang meaning<br />
eh. (There is no meaning.).<br />
He felt a need to study<br />
further so he took his masters in<br />
business at the Asian Institute of<br />
Management (AIM). He is proud<br />
to say that he paid <strong>for</strong> his MBA<br />
on his own by working. “I didn’t<br />
want my parents to pay <strong>for</strong> my<br />
education. Minsan, nag-aabsent ako<br />
sa school because I needed to find<br />
money <strong>for</strong> my tuition. (Sometimes<br />
I would miss school because<br />
I needed to find money <strong>for</strong> my<br />
tuition.)”<br />
Motorpool Supervisor<br />
Sid started as an employee at<br />
DMCI. One of the first jobs that<br />
he held was Motorpool Supervisor.<br />
He remembers a time when<br />
he ran into problems paying the<br />
motorpool staff, and the worst<br />
that could have happened was <strong>for</strong><br />
the workers to go on a strike.<br />
What did Sid do? He “socialized”<br />
to reach an amicable solution to<br />
what could potentially be a<br />
volatile situation. Sid recalls,<br />
“Nakipag-inuman ako sa fuel<br />
manager. Sabi ko, ‘Puwede ko ba<br />
kayong bayaran ng kalahati muna?’<br />
Pumayag naman.” (I invited the<br />
fuel manager to have a drink. I<br />
asked, ‘Can I pay you and the<br />
staff in half first?’They agreed.)”<br />
It was one of Sid’s first<br />
tries at negotiation and diplomacy<br />
and it prepared him to face other<br />
tough personalities like those<br />
from the banks, the government,<br />
suppliers, etc. Through the<br />
dealings and interactions, Sid<br />
learned one thing: “Our society is<br />
a society of pakikisama (compromise/adjustment).”<br />
Good Relationship with<br />
CEMEX<br />
Sid notes that contractors<br />
have had a good relationship with<br />
CEMEX because of the<br />
company’s ef<strong>for</strong>ts to protect the<br />
interests of their customers.<br />
“There are a lot of risks in<br />
construction,” says Sid. “There<br />
are weather risks, environmental<br />
risks, political risks…We are<br />
subject to the volatility of prices.”
Sid notes that<br />
contractors<br />
have had a good<br />
relationship<br />
with CEMEX<br />
because of the<br />
company’s<br />
ef<strong>for</strong>ts to<br />
protect the<br />
interests of<br />
their<br />
customers.<br />
He goes on to say that CEMEX<br />
understands the risks that<br />
contractors take in managing<br />
projects, and thus gives them<br />
offers that respond to each<br />
contractor’s and project’s unique<br />
needs. “We (at DMCI) have a<br />
good relationship with them,<br />
business-wise and personal,” he<br />
volunteers.<br />
DMCI has investments in<br />
construction, real estate, and<br />
coal. In 1997, DMCI bought<br />
into Semirara, a coal mining<br />
company. “In construction, the<br />
business opportunities are very<br />
cyclical. We wanted to go into a<br />
business na medyo (slightly)<br />
recurring,” Sid says of DMCI’s<br />
decision to buy Semirara.<br />
Getting into the coal<br />
industry was a risky move, and it<br />
took some patience and luck to<br />
finally hit it big. Today, DMCI’s<br />
Semirara enjoys a big share in<br />
“Land is not the basis of<br />
wealth today. Wealth lies in<br />
organization and management.<br />
the local coal market. “We plan<br />
to produce 2-3 million tons of<br />
coal this year and 4 million tons<br />
of coal next year.”<br />
Life and Leisure<br />
After the wheeling and<br />
dealing that he does in the<br />
dynamic world of construction,<br />
Sid unwinds by playing golf,<br />
traveling and indulging in his<br />
interest in photography. But<br />
unlike his son Victor who is a<br />
professional photographer, Sid<br />
insists, “I am an amateur. I’ve<br />
been taking pictures since I was<br />
a teenager.”<br />
He has two daughters, a 21year<br />
old who is pursuing a<br />
Communication course in<br />
Berkeley, and another daughter<br />
who is 12 years old.<br />
When it comes to leisure<br />
and relaxation, Sid takes a very<br />
laidback attitude. He doesn’t<br />
plan his activities <strong>for</strong> the<br />
weekend. “Saturday, Sunday,<br />
bahala na (whatever comes)…”<br />
Hunting and Agriculture<br />
Sid reveals that DMCI’s<br />
direction these days is to initiate<br />
their own projects instead of<br />
relying on contracts. For<br />
instance, they’re focusing their<br />
ef<strong>for</strong>ts in building more homes<br />
<strong>for</strong> Filipinos. “We’re a real estate<br />
developer instead of a general<br />
contractor. We concentrate<br />
outside Metro Manila. We cater<br />
to the middle market. The prices<br />
of our homes are from P`1-3<br />
million.”<br />
He believes that with the<br />
current economic challenges in<br />
the country, a businessperson<br />
cannot af<strong>for</strong>d to simply wait <strong>for</strong><br />
things to happen. Sid says that<br />
today’s businessman should be<br />
more of a farmer rather than a<br />
hunter. “It’s the difference<br />
between hunting and agriculture,”<br />
says Sid. “Hunting is<br />
seasonal while in agriculture, you<br />
plan your growth. It’s essentially<br />
that. If you are the project<br />
proponent, you are in control<br />
of your financial destiny.”<br />
Sid also strongly believes<br />
that businesspersons, and<br />
everybody <strong>for</strong> that matter,<br />
should realize that the factors to<br />
success no longer depend on<br />
tangible things like land, <strong>for</strong><br />
instance. “Land is not the basis<br />
of wealth today. Wealth lies in<br />
organization and management.<br />
Wealth is the product of the<br />
mind, the product of the<br />
competencies that you can put<br />
together. You have to understand<br />
that the customer is king.”<br />
Sid, the civil engineer, now<br />
sees himself more as a social<br />
engineer who is building roads<br />
and bridges towards economic<br />
growth. Sid Consunji declares,<br />
“We need to ask ourselves,<br />
‘What can I add to society that’s<br />
not yet there?’ In the <strong>Philippines</strong>,<br />
we are creating systems.”
16 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
Like buildings and large structures, a<br />
good business requires a solid foundation<br />
to per<strong>for</strong>m well and meet the<br />
expectations of its clients and<br />
partners. For Ruben (Beng) dela Cruz<br />
and Nelson Carandang of St. Michael<br />
Archangel Trucking and Trading<br />
(Smarcht), their mutual fear of God<br />
and love <strong>for</strong> man laid the foundation<br />
<strong>for</strong> a partnership that will surely pass<br />
the test of time.<br />
Laying Laying the the Foundation<br />
Foundation<br />
Beng and Nelson met almost 10<br />
years ago, through a Catholic community<br />
called Familia. At that time, Beng<br />
was a sales executive in a large multinational<br />
firm and Nelson, already into<br />
some family enterprises. When Beng<br />
retired from the multinational firm, he<br />
hatched the idea <strong>for</strong> Smarcht, which he<br />
then discussed with Nelson, his friend<br />
and “brother”.<br />
Smarcht started operations in 2001<br />
with three 10-wheeler trucks and two<br />
<strong>for</strong>wards (six-wheeler trucks). It was<br />
already handling trucking operations <strong>for</strong><br />
several companies when they got their<br />
A Partnership as Solid as Cement:<br />
Ruben dela Cruz<br />
and Nelson Carandang<br />
of St. Michael Archangel Trucking & Trading<br />
first big break from CEMEX in August<br />
last year. According to Nelson, the<br />
negotiation process began in January<br />
and took all of eight months.<br />
According to Nelson, CEMEX had<br />
high standards and requirements <strong>for</strong><br />
their time-chartered trucking partners—<br />
just as in the other areas of the company’s<br />
operations. It had 24-hour operations, to<br />
anywhere in the country, so it required<br />
Smarcht to deploy 10 dedicated trucks,<br />
three reliever trucks, and 62 personnel just<br />
<strong>for</strong> the company. Smarcht also had to<br />
make sure that the trucks they used <strong>for</strong><br />
CEMEX were painted white and in<br />
excellent running condition, and that<br />
drivers and helpers were always physically<br />
fit and wearing their uni<strong>for</strong>ms.<br />
Adhering to these standards and<br />
requirements was not just a matter of<br />
compliance <strong>for</strong> Nelson and Beng. It<br />
was, to them, also a way to demonstrate<br />
their professionalism in their business,<br />
to properly care <strong>for</strong> their employees,<br />
and to properly promote CEMEX’s<br />
image as their partner in the industry.<br />
“Because we are time-chartered<br />
trucks, our units are really the first line<br />
of marketing of the company<br />
(CEMEX),” Nelson shares in Filipino.<br />
“So, we said that, whenever we deploy a<br />
unit, we carry with us the image of<br />
CEMEX… We shouldn’t drag their<br />
image down.” Beng, who’s in charge of<br />
Smarcht’s operations and visits the<br />
CEMEX plant in Antipolo twice a<br />
week, pipes in: “The trucks that we<br />
deploy… have to look first-class …<br />
CEMEX shouldn’t be ashamed to tell<br />
people that those are their trucks.”<br />
Their drivers, helpers, and office<br />
staff have also been acculturated to the<br />
CEMEX style of doing business—that<br />
is, being professional in their work, and<br />
seeing to the details that make their<br />
work stand out from the rest.<br />
“The eight months of preparation<br />
<strong>for</strong> compliance with CEMEX’s requirement<br />
really gave us the proper time to<br />
sit down with our people and discuss<br />
the culture that CEMEX wants us to<br />
imbibe,” Nelson, who handles Smarcht’s<br />
administration in Sto. Tomas, Batangas,<br />
explains. “We had to acculturate them to<br />
a certain level of work attitude… For<br />
us, the bottomline was to give the driver<br />
and helper a sense of dignity… We<br />
made it a point that they were properly<br />
compensated so that they were properly<br />
taken care of and won’t be tempted to<br />
engage in kalokohan (foolishness).”<br />
To stress his point, he adds: “If<br />
ganito `yung standard mo, pero (wala namang<br />
laman) ang sikmura ng tao mo, paano mo<br />
mapapasunod `yan? Kung hindi motivated<br />
ang tao mo, paano mo mai-insist `yung gusto<br />
mo? (If you have set a particular<br />
standard, but your people have empty<br />
stomachs, how do you expect them to<br />
comply with what you want? If your<br />
people aren’t motivated, then how can<br />
you insist on what you want?)”<br />
Uplifting Workers’ Lives<br />
Nelson and Beng spent a large part<br />
of the interview talking about their<br />
people, and about how they were using<br />
their business to uplift the lives of<br />
Smarcht’s employees and their families.<br />
They also compared themselves to “traditional”<br />
truckers who only saw the profit side<br />
of their business, but who neglected the<br />
needs of the men who spent long, hot days<br />
in the trucks and on the road.<br />
For Nelson and Beng, serving<br />
CEMEX and their other customers well<br />
meant taking good care of their people<br />
first. Aside from providing them with<br />
above-par compensation, health and<br />
medical benefits, and decent uni<strong>for</strong>ms,<br />
the “brothers” have also put up a small
arracks <strong>for</strong> their men near the CEMEX<br />
plant in Antipolo, where their trucking<br />
operations are currently concentrated.<br />
They were particularly proud of this, as<br />
they have provided their men with a<br />
com<strong>for</strong>table resting place that also keeps<br />
them safe—and that was equipped with a<br />
TV and DVD player, no less!<br />
Nelson added that Smarcht was the<br />
first trucker whom CEMEX has dealt<br />
with to deploy all air-conditioned trucks.<br />
When asked why they decided to use<br />
such in spite of the additional equipment<br />
and fuel cost, he explains in Filipino:<br />
“When you load cement from the plant,<br />
the surroundings are warm and dusty.<br />
CEMEX requires us to have 24-hour<br />
operations, so our people must also be in<br />
top <strong>for</strong>m. They have to be physically fit.<br />
So we sacrifice fuel just so our people<br />
would be com<strong>for</strong>table… How can you<br />
rest when it’s hot outside?”<br />
Their personnel management style<br />
also calls <strong>for</strong> involving their employees’<br />
families in decision- and policy-making<br />
because, as both Nelson and Beng say,<br />
they have “a moral obligation” towards<br />
employees and their kin.<br />
“What’s the use of earning if your<br />
family will disintegrate because of what<br />
you’re earning from my business?” Nelson<br />
explains. “What we ask our employees to do<br />
is simple: do not steal, do not womanize, do<br />
not drink on the job, do not gamble. Even if<br />
you had a chance to earn well, but your<br />
family is breaking up… that’s not okay with<br />
us. Your work becomes a means <strong>for</strong> you to<br />
engage in vices.”<br />
Standing tall<br />
It is clear to both men that their<br />
involvement in their work extends beyond<br />
office hours. In fact, Nelson stresses that<br />
Smarcht is more than a business to him—it<br />
is a calling, something that he enjoys doing<br />
and is there<strong>for</strong>e already a part of his lifestyle.<br />
“It’s not just trucking per se that has become<br />
our calling… we want to build a community<br />
even among employees… We get to know<br />
our drivers, our loaders, their families… It’s a<br />
must <strong>for</strong> us.” Beng adds: “It’s a source of<br />
moral upliftment <strong>for</strong> our employees.”<br />
When asked what has contributed<br />
to this business philosophy and management<br />
ethic, Beng and Nelson agree that<br />
it is their fear of God that grounds all<br />
their decisions and actions. It is with<br />
this, and because of their mutual respect<br />
<strong>for</strong> and understanding of each other,<br />
that they have overcome the traditional<br />
obstacles and conflicts that one faces in<br />
a growing business such as theirs.<br />
Smarcht still has many more years<br />
ahead of itself, but it’s clear that the<br />
company was built with a steady hand<br />
and a clear vision of the future. When<br />
asked what their plans <strong>for</strong> the next few<br />
years are, Nelson answers with a smile,<br />
“For CEMEX, as long as buhay ang planta<br />
ninyo, gusto naming mag-serbisyo (As long as<br />
your plant is running, we want to serve<br />
you).” That’s clearly a partnership as<br />
solid as cement.
18 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
MAN of<br />
It’s so easy to take the<br />
homes that we live in, or<br />
the buildings that we work<br />
in, <strong>for</strong> granted. Even in our<br />
industry, where we are<br />
surrounded by all the<br />
knowledge, skills, and expertise<br />
in building homes<br />
and large structures, it’s<br />
easy to get lost in all the<br />
jargon and <strong>for</strong>get that,<br />
more than machines, it’s<br />
human hands that work<br />
tirelessly to create our industrial<br />
masterpieces.<br />
CEMEX wanted to look<br />
beyond the hard, concrete structures<br />
that define our livelihood,<br />
and explore the people and<br />
processes that others often take<br />
<strong>for</strong> granted in construction. In<br />
this issue of CEMEX + ME,<br />
we share the spotlight with the<br />
good ol’ mason—the man whose<br />
hands shape our homes.<br />
the HOUSE<br />
Text by Niña Terol and Gay Domingo<br />
Photos by Alfred Mendoza<br />
and Henry Posadas<br />
Shot on location at<br />
Dreamland Heights<br />
San Pedro, Laguna,<br />
a Habitat <strong>for</strong> Humanity<br />
housing project
Out Out of of his his Habitat<br />
Habitat<br />
One look at Rogelio<br />
(Rolly) Boje tells you that this<br />
man has spent a lot of time<br />
under the sun. His skin is no<br />
longer bronze, but a deep<br />
chocolate brown, and his 43year-old<br />
face has been made<br />
to look more mature by the<br />
deep wrinkles that rest near<br />
his eyes and mouth. His lean<br />
frame looks like it has been<br />
hardened by heat and dust,<br />
but his eyes reveal a certain<br />
softness and wisdom.<br />
This native of General<br />
Santos (“Gen San”) City in<br />
South Cotabato, Mindanao<br />
got a lot of sun exposure as a<br />
“cowboy”—a helper in a<br />
construction site, and not a<br />
horseback rider who steers<br />
horses in a ranch. As he<br />
would later on discover, there<br />
was a rhythm to the industry<br />
and there would be weeks<br />
when projects were hard to<br />
come by. On these occasions,<br />
Mang Rolly would sell fish or<br />
balut, and his wife Vising<br />
would operate a small sarisari<br />
store near their home.<br />
April was usually the slowest<br />
month <strong>for</strong> construction in<br />
Gen San, he says, because the<br />
weather would simply be too<br />
hot <strong>for</strong> anyone to be<br />
outdoors <strong>for</strong> long periods of<br />
time.<br />
It wouldn’t be long<br />
be<strong>for</strong>e Mang Rolly got his<br />
big break. In 1989, he met a<br />
man named Bob Williams,<br />
who was an international<br />
partner of a non-profit<br />
organization called Habitat<br />
<strong>for</strong> Humanity (Habitat). As it<br />
turned out, Habitat was<br />
helping poor families get<br />
decent, af<strong>for</strong>dable homes of<br />
their own, and Bob was in<br />
the <strong>Philippines</strong> to announce<br />
the opening of Habitat<br />
project sites in the country.<br />
When Mang Rolly met Bob,<br />
the latter invited him to be<br />
part of the Habitat community<br />
by being both a<br />
homepartner and construction<br />
worker there.<br />
It wasn’t easy getting a<br />
slot to be one of Habitat <strong>for</strong><br />
Humanity’s beneficiary<br />
families, Mang Rolly shared<br />
with us. Because the<br />
organization’s mission was to<br />
provide decent housing <strong>for</strong><br />
the “lowest 30 percent of<br />
society”, each applicant had<br />
to undergo stringent credit<br />
checks be<strong>for</strong>e finally being<br />
approved. “Bago ka maging<br />
miyembro, dadaan ka muna ng<br />
A break from the hot sun. Mang Rolly strikes a<br />
pose with his wife Vising, eldest son Rodel, and<br />
daughters Rovelyn and Rowena.<br />
katakut-takot na screening…<br />
Nung nakita nila na ako’y<br />
walang-wala talaga, nakita nila<br />
na qualified ako maging Habitat<br />
homepartner. (Be<strong>for</strong>e you<br />
become a member, you will<br />
have to go through a lot of<br />
screening… When they saw<br />
that I really had nothing,<br />
then they saw that I was<br />
qualified to be a Habitat<br />
homepartner.) Mang Rolly’s<br />
unit was completed in<br />
September of that same year,<br />
and he has since joined<br />
Habitat’s team of home<br />
builders.<br />
Master Master Mason<br />
Mason<br />
Masonry isn’t an easy<br />
field to practice, as we soon<br />
discovered, but it took Mang<br />
Rolly just a few months to<br />
“graduate” from being<br />
“cowboy” to mason to<br />
<strong>for</strong>eman—his current<br />
position in Habitat’s construction<br />
projects. “Mahirap<br />
maging isang mason,” he shares.<br />
“Lahat ng trabaho na makikita<br />
niyo dito sa isang bahay… `yung<br />
pag-asintado ng hollow<br />
blocks… plastering…<br />
concrete pouring… mason<br />
lahat ang gumagawa niyan (It’s<br />
hard to be a mason… All the<br />
work that goes into building<br />
a house… from filling hollow<br />
blocks… plastering…<br />
concrete pouring… it’s the<br />
mason who does all that).”<br />
Each house—particularly<br />
in Habitat project<br />
sites—Mang Rolly explains,<br />
requires four masons and<br />
one helper. Masons do<br />
everything from concrete<br />
pouring to plastering, and<br />
sometimes even carpentry<br />
and welding; while helpers<br />
assist in mixing cement,<br />
transporting supplies and<br />
construction materials, and<br />
per<strong>for</strong>ming other simple<br />
tasks. Everyone involved in<br />
Habitat projects, Mang Rolly<br />
says, should be a multi-tasker.<br />
“Walang pinipiling trabaho<br />
dito… all-around ang ginagawa<br />
namin dito sa Habitat (We do<br />
everything here… everyone<br />
works all-around here at<br />
Habitat),” he explains.<br />
So what exactly does it<br />
take to be a good mason? We<br />
expected a long answer that<br />
described all the skills and<br />
qualities that were required<br />
of masons, but Mang Rolly<br />
gave us a surprisingly simple<br />
answer: “Mabait… at saka<br />
mapagkakatiwalaan (Kind…<br />
and trustworthy).”<br />
According to him, it is<br />
relatively easy to train<br />
someone in masonry, as long<br />
as he is a team player and<br />
willing to learn. But he also<br />
has to be trustworthy<br />
because the <strong>for</strong>eman can’t<br />
always be around to supervise<br />
each mason’s work and<br />
to check how masons handle<br />
the materials that are being<br />
assigned to them. But, of<br />
course, there are skills that<br />
masons must learn in order<br />
to be good in their craft:<br />
filling (the process of<br />
layering hollow blocks to<br />
<strong>for</strong>m a wall according to the<br />
dimensions specified in the<br />
floor plan), finishing (or<br />
plastering), and roping. The<br />
last one, Mang Rolly says, is<br />
not required of other<br />
masons in other construction<br />
sites, as it involves primarily<br />
carpentry and welding; but in<br />
Habitat, where anything goes,<br />
masons do roping as well.<br />
It takes roughly two<br />
months <strong>for</strong> a helper to be<br />
trained in masonry work, and<br />
Mang Rolly uses a hands-on<br />
approach in training his men.<br />
“Dumaan… ako diyan,” he<br />
recounts. “Mula sa (pagiging<br />
helper), na-train ako na maging<br />
isang mason… hanggang (naging)<br />
<strong>for</strong>eman na ngayon… Kung ano<br />
‘yung nadaanan ko (bilang isang<br />
mason), ‘yon din ang tinuturo ko<br />
sa mga tao ngayon (I went<br />
through everything in<br />
masonry… From being a<br />
helper, I was trained to be a<br />
mason… and now I’m a<br />
<strong>for</strong>eman… So whatever I’ve<br />
gone through as a mason, I<br />
pass on to the people now.).”<br />
His current method is to<br />
assign each helper in the<br />
Habitat unit to one mason.
20 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
He then asks the helpers to<br />
mix the cement such that it<br />
will dry easily if not plastered<br />
quickly enough. But,<br />
since there would be too<br />
much cement to use up and<br />
too much wall space <strong>for</strong> just<br />
one mason to plaster,<br />
helpers are required to<br />
follow the mason’s example<br />
and plaster another portion<br />
of the wall, with the<br />
<strong>for</strong>eman (Mang Rolly<br />
“Lahat ng trabaho [sa site] ay nakasalalay sa<br />
balikat ng isang <strong>for</strong>eman… Kung ano man<br />
ang mangyari sa trabaho, ang <strong>for</strong>eman ang<br />
lalapitan ng project engineer, `yan ang<br />
sisisihin.<br />
himself) standing watch to<br />
supervise and correct what<br />
is being done.<br />
After watching Mang<br />
Rolly at work with his men, it<br />
became easy to see how he<br />
quickly climbed the construction<br />
ladder. Instead of<br />
being an imposing figure on<br />
the site, like a general who<br />
would metaphorically whip<br />
his men into shape, Mang<br />
Rolly was a patient teacher<br />
and guide, someone who<br />
understood his men’s<br />
concerns and adjusted to<br />
their learning pace.<br />
“Madali raw akong magdala<br />
ng tao kaysa ibang <strong>for</strong>eman,”<br />
Mang Rolly shares the opinion<br />
that others have ex<strong>press</strong>ed of<br />
him. “Hindi ako masyadong strict<br />
(at) magaling akong magturo ng<br />
tao… Hindi ko kasi sinisigawsigawan<br />
ang tao ‘pag hindi<br />
marunong (People say that I lead<br />
Building Building homes homes <strong>for</strong><br />
<strong>for</strong><br />
Mang Rolly’s job isn’t just<br />
about building homes to<br />
earn a decent income and<br />
feed his family of eight—<br />
he also does it to help<br />
others like himself restore<br />
their dignity by getting<br />
decent, af<strong>for</strong>dable homes<br />
of their own.<br />
Like Mang Rolly, Glenda<br />
Velez and Abner Galora were<br />
practically homeless—they had<br />
built makeshift homes near the<br />
train tracks in Cupang and Tramo,<br />
but a series of fires in 1997 and<br />
1998 razed their “houses” to the<br />
ground. They were literally living<br />
on the edge—being “along da<br />
people better than other<br />
<strong>for</strong>emen… I’m not too strict<br />
and I teach people well… I<br />
don’t shout at people when<br />
they don’t know what to do).”<br />
Other <strong>for</strong>emen, he shares, are<br />
sometimes antagonized by<br />
their men because of their work<br />
attitude and manner of relating<br />
with their people. But he believes<br />
in being patient with his workers,<br />
especially if they are going<br />
through personal problems that<br />
may affect their work behavior.<br />
He went on to explain<br />
some of his other responsibilities<br />
as a construction<br />
<strong>for</strong>eman—such as taking a<br />
regular inventory of all<br />
materials and supplies on the<br />
site, supervising the work of<br />
the construction team, and<br />
handling the workers’<br />
payroll—and we teased him<br />
about being “the boss”. The<br />
modest bisaya smiled and<br />
riles”, as a popular TV show once<br />
put it—so the Muntinlupa Development<br />
Foundation (MDF) decided<br />
that they, along with 425<br />
families who lived by the railroad,<br />
should be relocated to a safer<br />
place. They chose a site in United<br />
Bayanihan Village, in San Pedro,<br />
Laguna, as the relocation site.<br />
With funding from the<br />
Japan <strong>for</strong> Poverty Reduction<br />
Fund, and through the partnership<br />
of the Asian Development<br />
Bank (ADB), the MDF, and<br />
Habitat, construction <strong>for</strong> the 427<br />
families of the Cupang-Tramo<br />
Neighborhood Association and<br />
the Maralitang Nagkakaisa sa<br />
Tramo (MANATRA) began in<br />
December 2002.
answered: “Lahat ng trabaho<br />
(sa site) ay nakasalalay sa<br />
balikat ng isang <strong>for</strong>eman…<br />
Kung ano man ang mangyari sa<br />
trabaho, ang <strong>for</strong>eman ang<br />
lalapitan ng project engineer,<br />
`yan ang sisisihin. Ako’y nahihiya<br />
na tawaging ‘boss’, pero napipilitan<br />
akong gampanan ang trabaho ko<br />
dahil ‘yung project engineer dito<br />
(Engineer Toto Bañares)…<br />
the the poor<br />
poor<br />
As part of their agreement<br />
with Habitat, homepartners are<br />
required to deliver 400 hours of<br />
“sweat equity” (volunteer labor)<br />
<strong>for</strong> their homes. So Aling Glenda,<br />
Mang Abner, and their neighbors<br />
began the process by clearing the<br />
land that MDF had bought <strong>for</strong><br />
them. In February 2003, site<br />
development began, and<br />
Habitat’s engineers and construction<br />
team consulted with the<br />
homepartners’ association on<br />
major decisions affecting their<br />
community’s design and layout.<br />
Everyone was happy<br />
about how the community was<br />
being built, and the home-partners<br />
were eagerly giving their<br />
share of sweat equity. As Aling<br />
mabait naman sa ‘min…(Every<br />
job on the site rests on the<br />
<strong>for</strong>eman’s shoulders… If<br />
something wrong goes on, it’s<br />
the <strong>for</strong>eman who gets blamed<br />
by the project engineer. I<br />
don’t like being called ‘boss’<br />
by the people here, but I’m<br />
compelled to do my job<br />
because our project<br />
engineer’s good to us.)”<br />
Glenda put it,<br />
“Natutuwa<br />
(ang mga tao<br />
dito) kasi<br />
magiging<br />
kanila (ang<br />
mga bahay)…<br />
Pakiramdam<br />
nila na sila ang<br />
gumagawa ng<br />
bahay nila.”<br />
Mang Abner<br />
adds: “Excited (ang mga tao) na<br />
makatira nang kumportable…<br />
‘Yung hindi ka kakabahan. (The<br />
people here are glad because the<br />
houses will soon be theirs… They<br />
feel as if they were building their<br />
homes themselves… People are<br />
excited to live com<strong>for</strong>tably… For<br />
them to live without anxiety.)”<br />
According to him, the rainy<br />
season often brings flood waters<br />
of up to chest-deep, so the<br />
Habitat <strong>for</strong> Humanity International<br />
There are three things that people<br />
need to live respectably – food, clothing,<br />
and shelter.<br />
In today’s world, decent housing<br />
remains a dream among the poor. In 1976<br />
American Millard Fuller and his wife Linda<br />
set up the Habitat <strong>for</strong> Humanity<br />
International (HFHI) housing ministry to<br />
give low-income families a sturdy roof<br />
above their heads. What began with a small<br />
group of concerned individuals has now<br />
become a worldwide grass roots movement.<br />
Habitat <strong>for</strong> Humanity has 2,100 active<br />
affiliates in 92 countries, and has built more<br />
than 150,000 houses around the world,<br />
helping more than 750,000 people in more<br />
than 3,000 communities.<br />
neighborhood is particularly<br />
excited to have somewhere safe<br />
and dry to come home to when<br />
the rains hit them this year.<br />
The new community—<br />
what will be called Dreamland<br />
Heights—should be completed<br />
by June of this year. By August,<br />
all 427 families will<br />
finally move into their new<br />
homes, and build more secure<br />
lives <strong>for</strong> their families.
22 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
The master mason and his men. Mang Rolly is<br />
flanked by sons Rodel and Roberto, who are<br />
budding masons themselves, and his loyal crew of<br />
Habitat workers.
CEMEX Palitada King:<br />
A mason’s trusty aide<br />
With 15 years of experience<br />
in the construction industry, Mang<br />
Rolly sure knows all about cement.<br />
When CEMEX donated several<br />
sacks of CEMEX Palitada King to<br />
the Habitat housing project last April<br />
27, he was skeptical about how the<br />
plastered walls would turn out to be.<br />
After all, cement is cement, and<br />
there wasn’t much that other brands<br />
have offered in the past to make<br />
him think otherwise.<br />
But our master mason was<br />
pleasantly surprised when the walls<br />
of two Habitat homes were completed<br />
that afternoon. “Malaki ang<br />
diperensiya…” he notes with a<br />
smile, “Malaki talaga… Ang CEMEX<br />
Palitada King, mas madaling haluin,<br />
at saka parang magaan sa kamay<br />
ng mason… Hindi rin basta-basta<br />
nagka-crack `yung napalitada na…<br />
Malakas magdikit. Hindi natuklap!<br />
(There’s really a big difference<br />
between CEMEX Palitada King and<br />
other cement brands… CEMEX<br />
Palitada King is easier to mix, and it<br />
feels light… It also doesn’t easily<br />
crack… It bonds easily. It really<br />
doesn’t crack!)”<br />
He says that other cement<br />
brands were not as “sticky” as<br />
CEMEX Palitada King, “pagpalitada<br />
ng mason, malalaglag…<br />
Didikit, pero magbilang ka ng<br />
tatlong minuto, tutuklap na `yan.<br />
Kung wala kang tiyaga na basain<br />
ng tubig (ang dingding habang<br />
nagpapalitada), makikita mo talaga<br />
na magka-crack ‘yan… Kaya<br />
kailangan may tiyaga ka talaga<br />
kung (ibang) semento ang gamit<br />
mo, pero sa CEMEX Palitada<br />
King… pagkatapos naming<br />
ipalitada ang dingding, may<br />
parte… na smooth… kaya ngayon<br />
makikita natin na maganda tingnan<br />
(As soon as a mason has plastered<br />
the wall,<br />
you’ll see some<br />
cement droppings… The<br />
cement will stick, but give it just<br />
three minutes and you’ll see bits of<br />
it fall. If you’re not patient enough to<br />
wet the wall while you’re plastering,<br />
you’ll really see it crack… So you<br />
really have to be patient if you’re<br />
using other cement brands… but<br />
with CEMEX Palitada King… you’ll<br />
see that the wall is smooth as soon<br />
as you’ve finished plastering it…<br />
You’ll see that it really looks nice.).”<br />
CEMEX Palitada King’s<br />
consistency is also good <strong>for</strong> the<br />
project team itself because it allows<br />
them to save on time and money.<br />
Because plasters made with<br />
CEMEX Palitada King are stickier<br />
and adhere more easily, masons<br />
spend less time and energy plastering<br />
walls, translating to more<br />
efficient labor and savings on<br />
Ang CEMEX<br />
Palitada King,<br />
mas madaling<br />
haluin, at saka<br />
parang magaan<br />
sa kamay ng<br />
mason… Hindi<br />
rin basta-basta<br />
nagka-crack<br />
`yung<br />
napalitada<br />
na… Malakas<br />
magdikit. Hindi<br />
natuklap!
24 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
overtime pay. “Ang (CEMEX)<br />
Palitada King mas matipid at mas<br />
matibay…di mapapagod ang<br />
trabahente… hindi paulit-ulit ang<br />
trabaho,” Mang Rolly claims. “Kung<br />
minsan kasi, naiinis na ‘yung mason<br />
dahil, minsan … di lang limang<br />
beses matutuklap (ang semento)…<br />
‘Pag-plaster mo, ilang minuto lang,<br />
matutuklap na. Iyon ang problema…<br />
‘Yung mason, kamot na lang sa ulo<br />
dahil napipikon na. Kaya nga, sabi<br />
ko (kay Engr. Bañares), sana<br />
(CEMEX) Palitada King na ang<br />
gamitin natin (CEMEX Palitada King<br />
is stronger and more economical…<br />
the worker doesn’t get tired because<br />
work isn’t repeated… Masons get<br />
annoyed sometimes because the<br />
cement splinters more than five<br />
times… Once you’ve plastered the<br />
wall, the cement will splinter in just a<br />
few minutes. That’s the problem. The<br />
mason just scratches his head out of<br />
exasperation. That’s why I’ve asked<br />
Engr. Bañares to use CEMEX<br />
Palitada King here).”<br />
And what did the project<br />
engineer say about his request?<br />
According to Mang Rolly, “Kinausap<br />
ko na si Engineer (Bañares), sabi<br />
niya, ‘Wag kang mag-alala… ‘yan<br />
na ang gagamitin natin.’ (I spoke to<br />
Engineer Bañares, and he said,<br />
‘Don’t worry, that’s what we’ll use.’)”<br />
Clearly, CEMEX Palitada<br />
King rules over the rest.<br />
It’s not all work<br />
It’s not all work at the site<br />
<strong>for</strong> this <strong>for</strong>eman and his crew of 45.<br />
Even as they’re standing in the<br />
intense midday heat of the summer<br />
sun, surrounded by cement, sand,<br />
and dust, and fully wrapped in caps,<br />
scarves, long-sleeved shirts, and<br />
sturdy pants, the men can still<br />
exchange stories and jokes while<br />
they work. The topic of that day’s<br />
bantering: men and their wives.<br />
“Mayroon ring panahon ng<br />
kasiyahan (sa site),” Mang Rolly<br />
shares with a smile. “Dito,<br />
nagbibiruan kami, nag-uusap,<br />
nagtatawanan… Ang pagtatrabaho<br />
at pagkukuwentuhan, puwede<br />
namang ipagsabay, susundin mo<br />
lang ‘yung kausap mo… palakadlakad<br />
kayo kasi hindi kayo<br />
puwedeng tumigil sa isang lugar<br />
lang (There are also light moments<br />
here on the site… Here, we joke with<br />
each other, we laugh with each<br />
other… It’s easy to mix working and<br />
bantering, you just have to walk<br />
around with the person you’re talking<br />
to because you can’t just stand still in<br />
one place.).” When asked what they<br />
frequently talked about while working,<br />
he answered: “Problema sa<br />
asawa… pamumuhay, budgeting…<br />
pamilya… ang pulitika, madalang…<br />
(Relationship problems… life,<br />
budgeting, family, hardly anything<br />
about politics)” He said that, in spite<br />
of the <strong>for</strong>thcoming elections (the<br />
interview was conducted two weeks<br />
be<strong>for</strong>e the presidential elections),<br />
talk of politics was rare—the people<br />
were too wrapped up in their everyday<br />
concerns to bother much about<br />
politicians.<br />
“Ang karamihan (sa mga tao<br />
dito), humihingi ng payo (tungkol sa<br />
mga asawa nila)…,” he admits. “Kung<br />
minsan, nalulutas ang problema,<br />
kung minsan naman, humahantong<br />
sa di pagkakasundo.. Hindi naman<br />
maiiwasan `yan. (Most of the men<br />
here ask <strong>for</strong> advice about their<br />
wives… Sometimes, they’re able to<br />
solve their problems, other times, it<br />
ends in conflict.)”<br />
Mang Rolly, however, is<br />
more <strong>for</strong>tunate than his colleagues.<br />
His wife, Aling Vising, is clearly<br />
supportive of his work, as are his six<br />
children: Rodel, 23; Roberto, 19;<br />
Rolando, 17; Rovelyn, 15; Rowena,<br />
<strong>13</strong>; and Reginald, 11. The family was<br />
based in General Santos City, their<br />
hometown, when Mang Rolly was<br />
offered to work in Habitat <strong>for</strong><br />
Humanity’s project site in Taguig,<br />
Metro Manila, near the C-5 stretch.<br />
From there, he moved to his current<br />
location in San Pedro, Laguna,<br />
where he was joined by his entire<br />
family in April of this year. After<br />
Dreamland Heights’ completion in<br />
June, the family will once again move<br />
to another Habitat project in Fairview,<br />
Quezon City, then in Bicol, be<strong>for</strong>e<br />
settling back in their native Gen San.<br />
Do his wife and children<br />
complain about this frequent<br />
movement? No, Mang Rolly an-<br />
swers without hesitation, in his<br />
heavily accented Filipino. In fact,<br />
the children enjoy being able to go<br />
around the country with him—it’s an<br />
opportunity they would not have<br />
had elsewhere. His three elder<br />
sons, Rodel, Roberto, and Rolando,<br />
are even employed already by<br />
Habitat, with Rodel and Roberto<br />
being masons, while young<br />
Rolando is still a helper. Mang Rolly<br />
is proud that his sons enjoy masonry<br />
as much as he does, so<br />
much so that they quit school to join<br />
him at the site. “Kung ano ang<br />
puno, siya rin ang bunga,” he<br />
quotes an old Filipino ex<strong>press</strong>ion.<br />
There is clearly much<br />
more to masonry than<br />
meets the eye, and<br />
what Mang Rolly has<br />
shown us was just a<br />
slice of these lives<br />
that are often taken<br />
<strong>for</strong> granted.<br />
Masons toil under the sun<br />
and work under the harshest<br />
conditions to complete the homes<br />
and structures that stand proudly on<br />
our streets, and it is but fitting that<br />
they be treated with the same<br />
respect as other professionals.<br />
Their hands may be dirty, but their<br />
work is noble—it is their sweat that<br />
keeps us and our families secure at<br />
night.<br />
CEMEX values the work<br />
that these men do to support our<br />
partners and our industry. We hope<br />
that, as we take our work to the next<br />
level, so can we take these men to<br />
higher ground, offering them<br />
products, services, and training that<br />
can put the Filipino mason at par<br />
with their peers from around the<br />
world. Much still has to be done,<br />
but with your support, much can be<br />
achieved. What else is in store <strong>for</strong><br />
you? Keep posted <strong>for</strong> the next<br />
issue of CEMEX + ME!
Mang Rolly, however, is more <strong>for</strong>tunate than his<br />
colleagues. His wife, Aling Vising, is clearly supportive<br />
of his work, as are his six children: Rodel, 23; Roberto,<br />
19; Rolando, 17; Rovelyn, 15; Rowena, <strong>13</strong>; and<br />
Reginald, 11. The family was based in General Santos<br />
City, their hometown, when Mang Rolly was offered to<br />
work in Habitat <strong>for</strong> Humanity’s project site in Taguig.
26 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
1<br />
1<br />
3<br />
2<br />
4
Lessons on cement<br />
mixing + plastering<br />
We asked Mang Rolly to give us a few tips on the<br />
proper way of mixing cement and plastering walls,<br />
and he gamely showed us how.<br />
1 Masonry cement is different from other kinds of<br />
cement. To achieve the right consistency required in<br />
plastering cement walls, Mang Rolly recommends<br />
mixing one sack of masonry cement (he highly<br />
recommends CEMEX Palitada King <strong>for</strong> his projects)<br />
with three sacks of sand and file aggregates.<br />
2 This mixture should be properly and evenly mixed<br />
with five drums of water. The resulting cement<br />
mixture should be enough to plaster a 5-sq.m. wall.<br />
3 Because masonry cement dries easily, masons<br />
should be patient enough to frequently wet the<br />
surface being plastered. Otherwise, they’ll have a<br />
hard time plastering the wall properly.<br />
4 Masons have a particular way of flicking their wrists<br />
when plastering walls with cement. Mang Rolly<br />
advises masons to use whatever style they’re<br />
com<strong>for</strong>table with, as long as the cement sticks<br />
nicely and evenly to the wall. Some of his workers,<br />
<strong>for</strong> instance, use a trowel (kutsara in Filipino, or<br />
palita in Mang Rolly’s native Bisaya) in scooping,<br />
slapping, and flattening the cement onto the wall,<br />
but Mang Rolly uses a wooden “tray” that is commonly<br />
used <strong>for</strong> catching “cement droppings”.<br />
Mang Rolly recommends CEMEX Palitada King <strong>for</strong> plastering<br />
because of its consistency and “stickiness.” According to him,<br />
“hindi madaling matuklap ang (CEMEX) Palitada King”,<br />
unlike other cement brands. With CEMEX Palitada King, dried<br />
cement doesn’t ordinarily crack, so walls are sturdier and<br />
look much better.
28 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
CEMEX<br />
answers your<br />
questions<br />
about<br />
cement,<br />
cement<br />
products,<br />
and other<br />
related<br />
topics. In this<br />
issue of CEMEX + Me,<br />
we’ll talk about how you<br />
can make more efficient<br />
use of cement through<br />
CEMEX’s specially<br />
<strong>for</strong>mulated products.<br />
Got questions? Fill out<br />
the question question question question question coupon coupon coupon, coupon coupon<br />
the yellow strip at the<br />
right end of the next<br />
page, and: (1) hand it to<br />
your ASM (Area Sales<br />
Manager); (2) fax it to<br />
849-3502 849-3502 849-3502; 849-3502 849-3502 or call the<br />
CEMEX Service Center<br />
at 849-3501. 849-3501 849-3501 849-3501 849-3501<br />
Ask CEMEX<br />
QUESTION I recently read<br />
that structures built near<br />
the water are more<br />
exposed to sulfates<br />
which can cause the<br />
concrete to deteriorate.<br />
I’m building a high-rise<br />
project near the seafront—what<br />
should I do<br />
to protect the concrete<br />
from these sulfates?<br />
ANSWER You’re right in<br />
saying that structures built near bodies of water are more vulnerable to what<br />
we call Marine Attack. This is why CEMEX recently developed a cement<br />
product specifically <strong>for</strong> structures built in or near bodies of water: CEMEX<br />
Marine. It is a high-strength Portland cement with high sulfate resistance and<br />
lower heat of hydration that makes it less prone to cracking and more resistant to<br />
sulfates. CEMEX Marine passes both Type I and Type V characteristics, and<br />
con<strong>for</strong>ms to the specifications of ASTM C150 and PNS 07.<br />
We introduced CEMEX Marine as a response<br />
to the damages that we have observed<br />
in concrete structures here in the <strong>Philippines</strong>—<br />
a country that is frequently visited by typhoons<br />
and has a sulfate-rich environment—but it is<br />
also being used in Spain, Egypt, Venezuela,<br />
and the United States.<br />
More about Marine Attack:Marine Attack,<br />
also known by others as sulfate attack, occurs<br />
when concrete comes into contact with water<br />
and soil containing sulfates (SO 4 ). Sulfates are<br />
found in: water, sea water, soil in volcanic<br />
environments, and even in acid rain—although<br />
in varying levels. These sulfates react with<br />
hydration products of the tri-calcium aluminate<br />
(C 3 A) that is present in concrete, causing the<br />
concrete to deteriorate.<br />
Marine Attack can occur because of elements<br />
in the soil, water, and air, and its effects<br />
can’t be reversed. Once a structure has already been hit by Marine Attack, the<br />
damaged part has to be removed and replaced with concrete that can resist<br />
sulfates, such as CEMEX Marine. That’s why it’s important to build a sulfateresistant<br />
structure right from the start.<br />
QUESTION I’ve heard that your new product, CEMEX Marine, is stronger<br />
than Ordinary Portland Cement. I also heard that it can resist sulfates that<br />
are found in the environment. Does its name mean that it’s applicable only<br />
<strong>for</strong> buildings that are built near the water?
ANSWER Not necessarily. CEMEX Marine’s most important feature is its strength,<br />
making it the ideal cement brand <strong>for</strong> foundations.<br />
When you are building a home or an office building, you’d want to make sure that its<br />
structure is sturdy, safe, and can last a lifetime. The security of the people inside<br />
depends on the strength of a building, so you’d have to ensure right from the start<br />
that its foundation is strong.<br />
CEMEX developed CEMEX Marine precisely to give customers the kind of cement<br />
that they would need <strong>for</strong> building foundations. CEMEX Marine is the first and only<br />
Portland cement that was made specially <strong>for</strong> foundations, and it has a high sulfate<br />
resistant <strong>for</strong>mulation that makes it stronger than any existing cement brands in the<br />
market today.<br />
Lab tests and soil analyses have shown that harmful sulfates can be found both<br />
underground and under water. Since your foundation is the part of your structure<br />
that’s always in contact with soil, you should protect it from harmful sulfates to make<br />
sure that it will stand the test of time.<br />
QUESTION Can CEMEX Marine also be used <strong>for</strong> plastering walls?<br />
ANSWER Yes, it can, but we’ve developed a product that’s more suited to<br />
plastering and masonry than other kinds of cement: CEMEX Palitada King. It<br />
has four qualities that make it the ideal masonry cement: Kapit dikit – CEMEX<br />
Palitada King is easier to apply and bonds faster and stronger to walls than<br />
Ordinary Portland Cement; Iwas crack – it does not crack easily, so it gives walls a<br />
smoother, cleaner finish; Nakakatipid – CEMEX Palitada King is more af<strong>for</strong>dable<br />
than Ordinary Portland Cement, and allows builders to save as much as 20 percent<br />
on labor and materials costs; and Ginhawa ipahid – CEMEX Palitada King is easy<br />
to apply because it has special ingredients that make it more workable and waterretentive,<br />
helping masons in the shaping and finishing process.<br />
It took many hours of research and development <strong>for</strong><br />
CEMEX to produce just the right kind of cement <strong>for</strong><br />
plastering, hollow block filling, and brick layering, but<br />
CEMEX is satisfied that it has met the market’s needs<br />
with CEMEX Palitada King. Both masons and contractors<br />
agree that it is a breakthrough product, one that<br />
makes plastering much easier and more efficient than allpurpose<br />
Portland cement.<br />
QUESTION What is the difference between CEMEX<br />
Palitada King and all-purpose Portland cement?<br />
ANSWER CEMEX Palitada King is masonry cement, and<br />
is best used <strong>for</strong> plastering, hollow block filling, and brick<br />
layering. All-purpose Portland cement, on the other hand,<br />
is best used <strong>for</strong> general construction projects and loadbearing<br />
structures.<br />
Name Title/Company<br />
Phone number Email address<br />
Area Sales Manager (ASM)<br />
Question:<br />
Ask CEMEX!<br />
Fill out this question coupon if you<br />
have questions about CEMEX<br />
products or services, then HAND IT<br />
OVER TO YOUR ASM, or FAX IT<br />
through 849-3502. You may also<br />
call in your questions to the CEMEX<br />
Service Center, at 849-3501.
30 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
Text by Gay Domingo<br />
Photos by Alfred Mendoza<br />
Shot on location at Deco Centrum<br />
EDSA corner Annapolis Street<br />
San Juan, Metro Manila<br />
(telephones 7225592 and 722-5596)<br />
PASSION<br />
+STYLE<br />
Design by Jonathan G. Matti
JONATHAN G. MATTI, DESIGN DIRECTOR<br />
of Jonathan G. Matti Design Associates, is<br />
passionate about what he does. It shows in<br />
the excited way that he relates how the<br />
visitors in a home that he just finished were<br />
so im<strong>press</strong>ed with the finished product that<br />
they made a very tempting offer to the<br />
house’s owner. “They fell in love with the<br />
house and the price they gave was quite<br />
attractive!” Jonathan enthuses. The homeowner,<br />
who had no intention of selling his<br />
place, is still pondering the sale. Sale or no<br />
sale, Jonathan is very pleased. For him, the<br />
offer to buy was one of the best compliments<br />
that he received. “It’s heartwarming to know<br />
that we did a good job,” he says.<br />
Jonathan believes in working<br />
closely with his clients and<br />
making sure that he is aware<br />
of his clients’ needs and<br />
budget. “One should be<br />
sensitive to the expenses that<br />
the client will incur.”<br />
“Involved” describes how Jonathan does<br />
business. “I’m on top of each and every project,”<br />
he admits. Their firm only accepts a maximum of<br />
five projects at a time so that Jonathan could<br />
focus on each and every project.<br />
He’s thankful that through the years,<br />
he’s built up a steady client base, many of<br />
whom have become close friends. “I feel so<br />
blessed that clients keep coming back,” he<br />
says. “Most of them are repeat clients.”<br />
TRENDSPOTTING WITH JONATHAN<br />
Being in the design business <strong>for</strong> over a<br />
decade, Jonathan has developed an eye <strong>for</strong><br />
upcoming trends. His <strong>for</strong>ecast? “These days,<br />
there’s a backlash of the bare sphere. Today, we<br />
see more detail, a little bit of color,” says Jonathan.<br />
He cites tribal art, crystals, chandeliers,<br />
and photographs (not family pictures<br />
but dramatic images) as the new accessories<br />
<strong>for</strong> today’s homes. Tribal art, Jonathan<br />
singles out, could be easily mixed and<br />
matched with antique colonial furniture.<br />
Silver is always a staple in Jonathan Matti's<br />
designs. "Silver always gives a place a<br />
subtler shimmer," he says.<br />
Opposite page: Interior designer &<br />
architect Jonathan Matti in his office<br />
Above: Minimalist is out, elaborate<br />
fixtures like chandeliers are in.<br />
About Jonathan:<br />
Jonathan G. Matti went<br />
into design, simply because he<br />
loved it.<br />
He finished BS<br />
Architecture at the University of<br />
Santo Tomas. He wanted to live<br />
in Europe after graduation, but<br />
then his first project came<br />
along. In the beginning, he did<br />
everything himself, including<br />
drafting the plans. When more<br />
projects started pouring,<br />
Jonathan was able to hire<br />
people so that he could focus<br />
on giving the clients quality<br />
and personalized service.<br />
Their firm has done<br />
designs <strong>for</strong> residential,<br />
commercial, and retail<br />
establishments. Jonathan<br />
reveals that most of their<br />
projects are still homes.<br />
"Homes are the lifeline of our<br />
company and I just get<br />
immersed in each and every<br />
one of them," says Jonathan.<br />
He is an avid collector<br />
of arts and antiques,<br />
particularly paintings and<br />
colonial Filipino furniture. One<br />
of the projects that he’s<br />
involved in right now is his own<br />
home, which is taking <strong>for</strong>ever,<br />
as he is his hardest client.
32 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
"It's a matter<br />
of style, needs<br />
and tastes.<br />
Know what you<br />
are inclined at<br />
and then<br />
things will fall<br />
into place."<br />
Jonathan Matti
You can spot the signature red crystal even from a distance.<br />
Colors have a<br />
bold streak mixed with<br />
neutrals like browns and<br />
beiges. “It’s like that in<br />
fashion where we see a<br />
lot of neutrals with<br />
splashes of color. The<br />
monochromatic earth tone<br />
color is slowly fading.<br />
Fashion and interiors are<br />
intertwined,” says<br />
Jonathan.<br />
“The trend now<br />
is going back to what<br />
looks natural, like<br />
beautiful wood, natural<br />
stone, rich silk, and<br />
light velvets with a<br />
sheer feel," he says.<br />
Candles, a<br />
common fixture in many<br />
homes <strong>for</strong> many, many<br />
years now, will always<br />
be there according to<br />
Jonathan. He says<br />
“Every home should<br />
always have them and<br />
use them on a regular<br />
basis. I personally like<br />
tapered and tea<br />
candles <strong>for</strong> my candelabras<br />
at home."<br />
YOUR STYLE, YOUR<br />
PASSION<br />
Then again,<br />
Jonathan insists that<br />
these trends that he<br />
cites are just guides and<br />
are simply secondary to<br />
personal style or preference.<br />
Ultimately, it is the<br />
owner who will create<br />
the over-all look of his<br />
home. “It’s a matter of<br />
style, needs, and tastes,”<br />
says Jonathan. “Know<br />
what you are inclined to<br />
and then things will fall<br />
into place.”<br />
To cultivate style,<br />
Jonathan suggests being<br />
observant and being<br />
open. “Reading helps a<br />
lot to opening one’s eyes.<br />
Think out of the box.<br />
Eventually, your instinct<br />
will guide you.”<br />
When personal<br />
taste becomes the<br />
basis of what is beautiful<br />
and stylish, there will<br />
be no such thing as<br />
ugly or unattractive.<br />
“People have different<br />
tastes,” says Jonathan.<br />
“I think it’s unfair when<br />
something is labeled<br />
ugly. It would be more<br />
appropriate to say that it<br />
is not your taste. You<br />
could say that you would<br />
have done it in another<br />
way. You could still take it<br />
<strong>for</strong> its inherent style and<br />
the process that went<br />
through in putting<br />
together the whole look.”<br />
It’s all about<br />
knowing what you want.<br />
Take it from passionate<br />
design director/architect/<br />
interior designer<br />
Jonathan G. Matti. “You<br />
should follow your<br />
passion; whatever<br />
motivates you will be<br />
reflected in one's design.<br />
Silver is very chic, says<br />
trendspotter Jonathan<br />
Matti.
34 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
RIGHT<br />
CEMEX offers basic<br />
medical services to<br />
communities where they<br />
operate through a series of<br />
medical missions.<br />
FAR RIGHT<br />
Residents of far-flung<br />
communities line up <strong>for</strong><br />
basic health services that<br />
they usually don't have<br />
access to.<br />
APO and SOLID reach out to<br />
their neighbors through backto-back<br />
medical missions<br />
CEMEX <strong>Philippines</strong>’ APO and<br />
SOLID Cement Plants held back-toback<br />
medical missions within each of<br />
their communities in April 2004.<br />
These medical missions are part of<br />
the “CEMEX with a Heart Program,”<br />
that provides, among others, sustained<br />
health and education services to<br />
community residents. On April 22,<br />
APO gave approximately 400 patients<br />
free medical consultation and medicine<br />
at the APO Multi-purpose Complex.<br />
CEMEX <strong>Philippines</strong> President Jaime<br />
Ruiz de Haro and Naga City Vice Mayor<br />
Val Chiong were there to take part in<br />
the activity.<br />
This was soon followed by Operation<br />
Second Chance, where the APO<br />
Cement staff and volunteers visited a<br />
detention center <strong>for</strong> minor offenders in<br />
Cebu City. Aside from conducting a<br />
free medical mission and distributing<br />
medicines, the volunteers also distributed<br />
personal hygiene kits.<br />
Solid Cement also conducted a Free<br />
Clinic on April 24, where volunteers<br />
gave free medical attention and medicine<br />
to approximately 300 patients.<br />
CEMEX <strong>Philippines</strong> Vice President <strong>for</strong><br />
Planning Alejandro Ramirez Cantu<br />
participated in this mission.<br />
This medical mission program is a<br />
joint ef<strong>for</strong>t of the Planning and Human<br />
Resources departments, with support<br />
from the APO Ladies Club and the<br />
Solid Ladies Club.<br />
5,000 5,000 5,000 community community residents<br />
residents<br />
from from Antipolo Antipolo and and Cebu<br />
Cebu<br />
benefitbenefit from from CEMEX CEMEX PhilipPhilip-<br />
pines’ pines’ free free health health health programs<br />
programs<br />
Approximately five thousand<br />
community residents from Antipolo,<br />
Rizal and Tina-an, Naga, Cebu have<br />
benefited from free health services since<br />
the CEMEX <strong>Philippines</strong> Group of<br />
Companies began conducting medical<br />
missions and feeding programs in these<br />
areas in January 2004.<br />
The free monthly medical missions<br />
are part of “CEMEX with a Heart<br />
Program”, which was created in 2002 as<br />
a holistic approach to community<br />
relations—a way of giving back to the<br />
communities where it operates. For the<br />
first trimester of this year alone,<br />
CEMEX has already conducted 12<br />
medical missions in various barangays,<br />
benefiting approximately 5,000 community<br />
residents in San Jose, Antipolo and<br />
Naga, Cebu, where the company’s<br />
cement manufacturing plants are<br />
located.<br />
Local residents and officials alike<br />
have warmly welcomed this ef<strong>for</strong>t,<br />
especially since most of the beneficiaries<br />
of the program live in far-flung<br />
areas, and who don’t have access to<br />
basic health care services.<br />
CEMEX <strong>Philippines</strong> brings<br />
medical mission to Tabaco,<br />
Albay<br />
CEMEX <strong>Philippines</strong> crossed new<br />
territories on May 2 when it brought its<br />
medical mission to the Ziga Memorial<br />
Hospital, in Tabaco, Albay. The<br />
company provided Tabaco residents<br />
with free medical consultation and
CEMEX NEWS<br />
medicine, as well as free circumcision<br />
that was done with the help of three<br />
surgeons from the Ziga Memorial<br />
Hospital and the Regional Health Unit<br />
organized by <strong>for</strong>mer Albay representative<br />
Krisel Lagman-Luistro and her<br />
father, Congressman Edcel Lagman.<br />
Congressman Lagman was<br />
sincerely happy and thankful that his<br />
district was a recipient of CEMEX<br />
<strong>Philippines</strong>’ support and commitment<br />
to help address the basic health needs<br />
of the people.<br />
CEMEX helps young students<br />
map out their futures<br />
Aware of the difficulty that young<br />
students face today in choosing<br />
college courses—and, eventually,<br />
careers—to pursue, CEMEX <strong>Philippines</strong><br />
in March 12, 2004 organized a<br />
Career Orientation <strong>for</strong> over a thousand<br />
graduating students from Naga<br />
National High School (NNHS) in the<br />
APO Multipurpose Complex in the<br />
APO Cement Plant, Tinaan, Naga,<br />
Cebu, and Mayamot National High<br />
School (MNHS) in Antipolo City.<br />
Both are adopted schools of CEMEX<br />
<strong>Philippines</strong>.<br />
Speakers from the CEMEX<br />
Makati office, as well as from APO<br />
Cement and Solid Cement Corporations,<br />
gave the students inspiring talks<br />
to encourage them to take their career<br />
choices seriously, as these will largely<br />
determine their professional and<br />
personal success. The speakers offered<br />
different insights on the various<br />
challenges and opportunities awaiting<br />
the students in various professional<br />
fields, perhaps helping to crystallize<br />
the youngsters’ choices as early as<br />
now.<br />
APO employees and volunteers<br />
donate blood <strong>for</strong> a cause<br />
On February 17, 2004, APO plant<br />
employees, contractors, and community<br />
residents trooped to the APO<br />
Multipurpose Complex in the APO<br />
Cement Plant, in Tina-an, Naga, Cebu<br />
to support the Philippine National<br />
Red Cross’ (PNRC) blood-letting<br />
program.The activity was done<br />
through the ef<strong>for</strong>ts of APO employees<br />
and the APO Ladies Club, in<br />
coordination with the PNRC Cebu<br />
Chapter. The PNRC is the<br />
government’s auxiliary arm that<br />
provides relief, health, and welfare<br />
services to those in need, including<br />
victims of disaster and other emergencies.
36 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
CEMEX<br />
Palitada King<br />
Goes to Habitat<br />
<strong>for</strong> Humanity<br />
Masons interviewed<br />
at the site said that<br />
CEMEX Palitada King<br />
was easier to apply<br />
to the walls than<br />
ordinary cement.<br />
INSIDE CEMEX:<br />
Clean, crackfree<br />
walls –<br />
thanks to<br />
CEMEX<br />
Palitada King.<br />
Some of these<br />
homes are the<br />
temporary<br />
quarters of the<br />
homebuilders<br />
who do their<br />
share of “sweat<br />
equity.”<br />
Last April 18,<br />
CEMEX<br />
launched its<br />
newest product,<br />
CEMEX<br />
Palitada King,<br />
not with an<br />
unveiling to<br />
clients and<br />
retailers, but<br />
with a visit to<br />
the Habitat <strong>for</strong><br />
Humanity site<br />
in Laguna.<br />
CEMEX brought<br />
bags of<br />
Palitada King<br />
<strong>for</strong> the home<br />
builders to<br />
use. Their<br />
verdict?<br />
“CEMEX<br />
Palitada King<br />
is the KING <strong>for</strong><br />
plastering!”<br />
Let’s relive the highlights of past CEMEX events – with clients, the community,<br />
with colleagues and friends – in this colorful portfolio of pictures.<br />
The “magic” of<br />
CEMEX Palitada<br />
King is<br />
showcased<br />
in this<br />
product trial<br />
done during the<br />
internal launch<br />
at the Makati<br />
office.<br />
It was a full house when CEMEX<br />
Palitada King was launched last<br />
May to CEMEX's Makati employees.
Go team go! The management and staff of<br />
the CEMEX Makati office and members of the<br />
Luzon Sales team had a blast at Club Manila<br />
East in Rizal last May 15 <strong>for</strong> the very first<br />
summer company outing. It was an entire<br />
afternoon of “Survivor”-type games that had<br />
everyone in high spirits. The different teams<br />
sported blue, red, yellow, and gray – colors<br />
that represent CEMEX products.<br />
It was literally a ball at the series<br />
of bowling tournaments held in<br />
five areas: NCR, South Luzon,<br />
Iloilo, Bacolod, and Cebu. Staff,<br />
management, and clients declared<br />
that the score of the event was a<br />
“perfect strike!”<br />
Just a few of the very many who trooped<br />
to the CEMEX Medical Missions held in<br />
Naga, Cebu and Albay. Over 700 patients<br />
benefited from the missions.<br />
Attendees of one of the series of Masons’<br />
Night Outs pose <strong>for</strong> the souvenir “class<br />
picture” shot. Kudos to event handler<br />
Area Sales Manager Armind Sony who<br />
kept the masons very happy.<br />
Kayaking and amazing<br />
race were among the<br />
events <strong>for</strong> the<br />
sportsfest.<br />
Champions of the bowling tournament in Cebu<br />
A CEMEX Summer<br />
CEMEX Medical Missions.<br />
Medical missions were initiated<br />
by the Planning and<br />
Human Resources departments,<br />
together with the<br />
Ladies Clubs of APO and Solid<br />
and volunteers. CEMEX<br />
<strong>Philippines</strong> President Jaime<br />
Ruiz de Haro personally<br />
helped out in some of the<br />
missions.
38 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES<br />
CEMEX Christmas Wish at Solid Cement Plant. Children of<br />
Pantay Elementary School were very happy with the party thrown <strong>for</strong> them by<br />
the staff of the Solid Plant. Administration managers contributed to buy gifts<br />
and prizes <strong>for</strong> the kids especially <strong>for</strong> the occasion.<br />
INSIDE CEMEX<br />
Operation<br />
Second Chance<br />
APO Cement staff and<br />
volunteers brought food,<br />
goodies, personal hygiene<br />
kits, and cheer to the kids<br />
at Operation Second<br />
Chance, a detention center<br />
<strong>for</strong> minors.<br />
Isang Lapis, Isang<br />
Papel Project<br />
The Solid Ladies Club handed<br />
out paper and school supplies to<br />
the students of the J.S. Cabarrus<br />
Public School, located inside the<br />
Solid Cement Compound.<br />
CEMEX and<br />
the UAP<br />
CEMEX joined the United<br />
Architects of the <strong>Philippines</strong><br />
(UAP) exhibit held at<br />
Manila Hotel last April 15-<br />
17, 2004.<br />
Bloodletting<br />
CEMEX employees, contractors,<br />
and volunteers from<br />
the community voluntarily<br />
donated blood in this special<br />
mission organized at the<br />
APO Plant.<br />
A CEMEX Christmas Wish CEMEX<br />
<strong>Philippines</strong> VP Operations and Technical, Martin Langvad<br />
and his wife “adopted” some children <strong>for</strong> a day and gifted<br />
them with things from their Christmas wishlist.<br />
CEMEX Turnover of Land Titles<br />
in Binangonan, Rizal. Binangonan Mayor Cesar Ynares<br />
and CEMEX <strong>Philippines</strong> VP <strong>for</strong> Commercial, Nicandro<br />
Fucoy, handed out certificate of land titles to qualified<br />
residents of the Don Vicente Madrigal Village, a<br />
relocation project of the Rizal Cement Company.<br />
Feed-A-Child<br />
Once a month, the APO<br />
Ladies and Solid Ladies<br />
Clubs go to local communities<br />
to address the problem<br />
of malnutrition, like this<br />
mission pictured above.
40 CEMEX+ME 1st Half of 2004 /MANILA, PHILIPPINES