Agile Adoption at InterContinental Hotels Group - Rally Software
Agile Adoption at InterContinental Hotels Group - Rally Software
Agile Adoption at InterContinental Hotels Group - Rally Software
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Welcome<br />
IHG© July 10, 2013 1
The <strong>Agile</strong> Journey<br />
Chad Westfall<br />
Director, Web Delivery<br />
IHG© July 10, 2013 2
A little about IHG<br />
IHG (<strong>InterContinental</strong> <strong>Hotels</strong> <strong>Group</strong>)<br />
• Oper<strong>at</strong>es 11 hotel brands<br />
• Largest hotel group by number of rooms<br />
– Franchises, leases, manages or owns over<br />
4,600 hotels<br />
– Over 674,000 rooms<br />
– In 100+ countries world wide<br />
• Maintains the largest hotel loyalty program in<br />
the world<br />
– Over 70 million IHG Rewards Club members<br />
IHG© July 10, 2013 3
A little about myself<br />
Chad Westfall<br />
• Director, Web Delivery<br />
• Manages development and support of loyalty and booking sites<br />
– Million+ customers daily<br />
– $3.5+ billion in annual revenue<br />
• <strong>Agile</strong> organiz<strong>at</strong>ion of cross functional teams<br />
– 120 team members<br />
– 10 Scrum teams<br />
IHG© July 10, 2013 4
<strong>Agile</strong><br />
adoption<br />
is hard!<br />
IHG© July 10, 2013 5
IHG Web Development…<br />
• Expensive<br />
• Takes to long<br />
• Never on schedule<br />
• Can’t adapt to business change/needs<br />
• A black box<br />
• To many bugs<br />
• Terrible uptime<br />
In short, the rel<strong>at</strong>ionship was<br />
strained!<br />
IHG© July 10, 2013 6
never on schedule bugs<br />
uptime takes to long<br />
expensive<br />
can’t adapt<br />
Agility<br />
Alignment<br />
Transparency<br />
Quality<br />
Value<br />
Do these<br />
look familiar?<br />
IHG© July 10, 2013 7
Scrum<br />
+<br />
Engineering<br />
Practices<br />
+<br />
Smidge of<br />
Governance<br />
=<br />
IHG <strong>Agile</strong> Delivery<br />
Process<br />
Again, do these<br />
look familiar?<br />
IHG© July 10, 2013 8
Knights <strong>at</strong> the Round Table Clowns reaching<br />
IHG©<br />
July 10, 2013 9
Top Down & Bottom Up Commitment<br />
Buy in from…<br />
• Executive leadership in<br />
Technology & Business<br />
• Middle management from<br />
both sides as well<br />
• PMs, BAs, Test Engineers<br />
and Developers<br />
Buy in to…<br />
• Core values<br />
• Adaptable process<br />
IHG©<br />
July 10, 2013 10
Pilot Project<br />
• Appropri<strong>at</strong>ely sized project (not to<br />
complex, not to simple, has value)<br />
• Clear success criteria<br />
• Team th<strong>at</strong> is ambitious, excited and<br />
teachable<br />
• Document learnings<br />
• Coaching, coaching and coaching<br />
IHG©<br />
July 10, 2013 11
Transform<strong>at</strong>ion<br />
Learning’s from pilot…<br />
• Organiz<strong>at</strong>ion structure change<br />
• Missing roles<br />
• Missing engineering practices<br />
• Lack of autom<strong>at</strong>ion<br />
• Lack of discipline<br />
IHG©<br />
July 10, 2013 12
M<strong>at</strong>ur<strong>at</strong>ion<br />
Continual improvement…<br />
• Organiz<strong>at</strong>ional refinement<br />
• Continuous Integr<strong>at</strong>ion<br />
• ALM tools – <strong>Rally</strong>!<br />
• Architectural design shift<br />
IHG©<br />
July 10, 2013 13
Expansion<br />
<strong>Adoption</strong> by additional IHG organiz<strong>at</strong>ions…<br />
• Cre<strong>at</strong>ion of a Portfolio Management Office (not your traditional PMO)<br />
• Investment into PPM tools<br />
• Expansion in <strong>Rally</strong> usage and enterprise licensing<br />
• Gre<strong>at</strong>er alignment to SAFe principles<br />
• Evolution of loosely coupled architecture<br />
IHG©<br />
July 10, 2013 14
In Summary<br />
We’ve succeeded but the journey<br />
continues…<br />
• We embrace our core values &<br />
delivery on them<br />
• We have mended our rel<strong>at</strong>ionship<br />
with our business<br />
• We’ve cre<strong>at</strong>ed a better<br />
environment for individuals to<br />
thrive<br />
• We’re far from perfect but getting<br />
closer every day<br />
IHG©<br />
July 10, 2013 15
Shameless Plug<br />
<strong>Rally</strong>…<br />
• Instrumental to IHG<br />
• Best of bread tool<br />
• A must have for a serious <strong>Agile</strong> organiz<strong>at</strong>ion<br />
IHG job opening…<br />
• Certified Scrum Masters<br />
• Java Developers<br />
• UI Developers<br />
• SDET (<strong>Software</strong> Development Engineer in Test)<br />
IHG©<br />
July 10, 2013 16
Thank you<br />
IHG© July 10, 2013 17
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