Melhanna Collection - Skandia Window Fashions

Melhanna Collection
E55
Frequently Asked Questions
Retail and Consumer Product Expectations
At Skandia, we are constantly striving to improve our product quality and customer service. In doing so, we have compiled some very interesting
statistics. Nearly one third of our customers experience virtually no problems that require Skandia’s assistance. This fact so intrigued us that we did
a little investigating. What turned up was not totally unexpected. These satisfied customers had one thing in common. They informed their customers
during the sale process not only about the features and benefits of the product but also about the limitations. In other words, they did not
oversell the product. Our goal is to help you achieve greater profits by informing you, your sales personnel and consequently the consumer of the
performance expectations for each of our products. This eliminates 97% of consumer complaints and helps you become the most knowledgeable
window covering professional in the industry. Please take the time to review our frequently asked questions section and use the information to educate
and inform your customers about product expectations.
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Melhanna Woven Wood
• Will the new woven woods match in color and
texture to the ones you installed for me last month?
When our suppliers paint, dye or extrude the
materials we use to fabricate our products, there are slight
coloration changes from each run. For example, when our
wood finisher paints slats in our color pure white, the final
color is affected by both temperature and humidity. If one
run is produced when the temperature is 78º and the
humidity is 60% and the next run is produced when the
temperature is 82º and the humidity is 78%, these climate
differences will cause each run of pure white slats to vary
slightly in color.
• Will my window covering discolor or fade?
Discoloration is usually defined as a color that
changes negatively and is generally used to describe a loss in a
colors intensity or the yellowing of the color. Discoloration or
fading can be caused by many factors including but not limited
to the temperature and humidity of the home, chemical
cleaning agents, long-term sun exposure, cigarette or cigar
smoke, general cleanliness of the home and the age of the
product. Even though we use the finest materials available,
including the latest UV (ultraviolet) resistant finishes, a reasonable
amount of discoloration, over time, is to be expected.
The sun’s rays are very damaging to vinyl and fabric materials.
Over time, you can expect the side of the product that faces
the sun to become slightly faded and a yellow cast or tint may
become apparent.
• Will my woven woods match the sample that is shown
in the sample book?
Many woven wood materials will gradually change
color over time naturally. Bamboo, starts out green, slowly
changes to yellow and finally to a brownish yellow. The
sun’s rays are very damaging and, over time, you can
expect that the side of the product that faces the sun will
become slightly faded and a yellow cast or tint may
become apparent. Even though we use the finest materials,
a reasonable amount of discoloration, over time, is to be
expected.
• Will the slats and yarns on my woven woods be
straight and stay straight?
Woven wood material is constructed using a combination
of far-eastern wood slats and yarn. The yarn holds
the slats in position but not tightly. Pushing on either side
of the shade will cause the slats to create a bulging out
effect on the opposite side. You can press on the bulge and
straighten the sides of the shade, but the yarns will be
slightly out of their vertical position. This happens to
some degree every time the shade is raised or lowered. The
movement is slight, but, over time, the cumulative effect
can become noticeable. This is an inherent by-product in
the construction of all woven woods and considered
acceptable.
• How are the liners on the Melhanna Woven Woods
attached?
We attach our
woven wood liner using
the standard industry
method. However, we
agree there must be a
better way to provide a
lined woven wood.
Check out our new twin
rail system that uses a
pleated or cellular shade as the liner.
• What is considered an acceptable tolerance for color or
texture match?
The commercial tolerance for an acceptable color or
texture match is a 2-foot separation. If there is no discernible
difference between two colors or textures when placed two
feet apart the difference is considered acceptable. The many
factors that influence color and texture make it impossible to
paint, dye or extrude materials that match perfectly from run
to run. There will always be slight differences. However, our
experience has shown that these differences are not significant
and can only be seen if the materials are placed next to each
other. Holding the materials 2 feet apart, you will not be able
to see a discernible difference. This is the standard to which