Vodafone Group Plc Annual Report for the year ended 31 March 2012

Vodafone Group Plc
Annual Report 2012
01
Business review
In this
year’s
report
Business review #
02 Overview
02 Who we are
04 What we do and how we do it
06 Where we do it
08 Where we are heading
10 How we’re doing
12 Chairman’s statement
14 Chief Executive’s review
18 Industry trends
20 How we do business
22 Strategy
22 Mobile data
26 Emerging markets
28 Enterprise and total
communications
30 New services
32 Core strengths
34 Our people
36 Sustainable business
38 Mobile for Good
39 Risk overview
As you’d expect from such a customer-focused business, we’ve created
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Performance #
40 Operating results
50 Guidance
51 Principal risk factors and uncertainties
54 Financial position and resources
Governance #
60 Board of directors and
Group management
63 Corporate governance
74 Directors’ remuneration
Financials
88 Contents
89 Directors’ statement of responsibility #
90 Audit report on internal controls
91 Critical accounting estimates
93 Audit report on the consolidated
financial statements
94 Consolidated financial statements
142 Audit report on the Company
financial statements
143 Company financial statements
Additional information
149 Shareholder information #
157 History and development #
158 Regulation #
162 Non-GAAP information #
165 Form 20-F cross reference guide
168 Forward-looking statements
170 Definition of terms
172 Selected financial data
# These sections make up the directors’ report.
Performance Governance Financials Additional information
The terms “Vodafone”, the “Group”, “we”, “our” and “us” refer to the
Company and, as applicable, its subsidiaries and/or interests in joint
ventures and associates.
Unless otherwise stated references: to “year” or “2012” mean the
financial year ended 31 March 2012; to “2011” or “previous year” mean
the financial year ended 31 March 2011; to the “third quarter”, “previous
quarter” or “Q3” are to the quarter ended 31 December 2011; and to the
“fourth quarter” or “Q4” are to the quarter ended 31 March 2012.
All amounts marked with an “*” represent organic growth as defined
on page 171.
Definitions of terms used throughout the report can be found on
page 170.
Further information on non-GAAP measures used in the report can
be found on page 162.
This report is dated 22 May 2012.