HME system 20 drive-thru timer system operations manual.pdf

2. Time Measurement Definitions
Time Event - Any drive-thru event or series of events for which time is measured.
Types of time events:
Menu-Board Time - The time measured from a vehicle’s arrival at the menu
board or speaker post to its departure from that point.
Greeting-Delay Time - The time measured from a vehicle’s arrival at the menu
board or speaker post to the time the order taker begins greeting the customer
through the audio system.
Queue Time - The time measured from a vehicle’s departure from the menu
board or speaker post to its arrival at the service window, or to its arrival at
the cashier window (Scenario 3 only).
Cashier-Window Time - The time measured from a vehicle’s arrival at the
cashier’s window to its departure from that point (Scenario 3 only).
Booth-Queue Time - The time measured from a vehicle’s departure from the
cashier’s window to its arrival at the service window (Scenario 3 only).
Service-Window Time - The time measured from a vehicle’s arrival at the
service window to its departure from that point.
Total Booth Time - The time measured from a vehicle’s arrival at the cashier
window to its departure from the service window (Scenario 3 only).
Total Time - The time measured from a vehicle’s arrival at the menu board
or speaker post to its departure from the service window.
Wait-Area Time - (Scenario 3 only) The time measured from a vehicle’s arrival
at the wait area to its departure from the wait area.
Target Time - The ideal time (in seconds) to serve a customer. The target time
can be entered into the system for comparison with actual service times.
Ideally, 70% - 75% of your customers should be served within this time.
Excess Time - Time beyond the maximum amount of time a vehicle should be
at a detection point, based upon time of day and business volume.
Dayparts - Up to 24 time periods that you enter into the system to break the
day into service times. Dayparts are referred to by numbers 1 through 24. Each
daypart number begins with whatever time you choose, and ends automatically
as the next daypart begins. Some periods usually represented as dayparts are:
breakfast, mid-morning, lunch, mid-afternoon, dinner, evening, late night hours
and hours closed.
Detection Point - A location at which a measurement of time is taken. The
four detection points typically used with the System 20A are the menu board,
cashier window, service window and waiting area.
24-Hour Time - Time based on a 24-hour clock, stated from 0000 to 2359 hours.
See Figure 3 on page 4 for examples.
Repeat Period - The time (in seconds) between repeating alerts that occur after
a vehicle has been at a detection point beyond the excess time.
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