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WORKPLACE POLICY - TEMPLATE
HR Services
Position Description
POSITION TITLE Event Floor Supervisors –
1. Conference and Meeting Supervisor
2. Set Up Supervisor
3. Banquet manager
REPORTS TO
CONTRACT TYPE
(RNA Certified Agreement,
Individual Employment Contract,
Relevant Industry Award)
EMPLOYMENT TYPE
(Full-time, Part-time, Casual)
4. Bar Supervisor
Assistant Food and Beverage Manager
Individual Employment Contract
Full-time
Context
The RNA was established in 1875 with the purpose of providing an opportunity for country and urban
residents to celebrate together by putting on the first ever Queensland Inter-colonial Exhibition. The
mission of the Association, which remains the same today, was to promote and encourage the
development of the agricultural, pastoral, horticultural, industrial, manufacturing and cultural resources of
the State of Queensland.
Today the RNA represents around 5, 000 members and the RNA Showgrounds hosts not only the Ekka
but hundreds of other events and activities each year. The Ekka still remains the RNA’s landmark event,
running over ten days at the same site as the very first show back in 1875.
RNA’s exciting Regeneration project will rejuvenate and provide the Ekka with state of the art facilities and
see the RNA Showgrounds become the centrepiece of a new mixed-use precinct in Brisbane (Bowen
Hills). The RNA Showgrounds is set to be transformed into a lifestyle and cultural hub for the community
to access all year round. One of the key reasons for redeveloping the RNA Showgrounds is to generate
year round, seven days a week vitality throughout the precinct for use by the community. The
regeneration will preserve the historic character of existing facilities, while creating a new and unique
sense of place for all Queenslanders.
Primary Function (Why this job exists)
This position reports to the Food & Beverage Manager and is responsible for the preparation of staff
rosters, the coordination of operations on the floor, staff training, development and performance to the
RNA’s 5 star standards, the monitoring of labour and material costs, uniform, linen and service
standards, cash takings and coordinating the requirements of the client and other RNA departments.
Position Description - Event Floor Supervisors 1

Key Responsibilities/Accountabilities
MAIN DUTIES AND RESPONSIBILITIES:-
Administration
To ensure maximum security of all areas under control, paying particular attention to valuable assets
Responsible for cash takings and reporting any discrepancies to the Senior Supervisor F&B . Ensure
all event reports and labour cost reports are completed through EBMS.
To assist the assistant Food and Beverage Manager F&B in managing RNA sectional staff, including
training and appraisals.
To place requisitions for all beverage, amenities and event operation stocks, within designated area,
through EBMS material and resource control system.
To establish par level for all perishable beverages, amenities and operational stocks, within
designated area, and to ensure stocks are maintained at desired level.
To implement weekly and monthly duty rosters for casual F and B staff in accordance with forecasted
events and prepared and implemented by Assistant F&B.
To work with casual labour for all banquet events in accordance with event requirements and the
approved ratio through EBMS or manual requisition.
Responsible for checking and certifying staff time cards before forwarding to the Assistant F&B for
final approval.
Responsible for compiling weekly/monthly attendance reports (including overtime) for assistant F&B
’s approval and submission thereafter to payroll for processing purposes.
Responsible for maintaining the desired casual labour cost within designated area as prescribed by
the management in accordance with the proposed budget.
Responsible for requesting linen for function usage and sending to Housekeeping thereafter for
laundry.
Operations
To ensure a prompt, courteous response and follow up to all enquiries.
Liaise with clients regarding their event/function, ascertaining and noting their exact needs.
To show the client the various facilities available, advising and discussing the merits of the various
options.
To advise and discuss all Food and Beverage requirements.
To monitor and control provisional and confirmed function bookings through EBMS.
To update status board and advise all relevant departments once confirmation of the event/function
is received.
To conduct daily shift briefings to ensure all information is channelled to staff.
Liaise with the relevant departments to ensure all levels of service are maintained in accordance with
RNA’s 5 star service.
Responsible for the coordination of operations on the floor and to further develop a strongly based
approach.
To ensure that requested beverages are served timeously and ensure the quality is maintained to the
highest standards.
Liaise with Event Planning or the RNA’s management regarding special requirements, V.I.P functions,
etc through EBMS.
Liaise with clients having regard to their specific requirements with the aim of ensuring the success of
their events.
To ensure that tables are correctly set and that table appointments, including flower arrangements or
any required decorations are impeccable.
To check the function room/hall for cleanliness and readiness before guests arrive, table layout and
stipulated specific requirements.
To check equipment against the function checklist/Event Order to ensure that no items have been
misappropriate or mislaid.
To ensure that all staff are correctly and smartly dressed at all times and to ensure that the service of
food and drink is courteous and professional.
Responsible for serving food and beverage when assigned to a main table, VIP or VVIP for state
banquets, gala dinners and other special events.
Position Description - Event Floor Supervisors 2

To ensure the presentation of table linen, staff uniforms and front and back of function halls, meeting
rooms, holding rooms area are maintained at the highest standard at all times and that all flower
requirements are ordered as necessary.
To ensure F and B staff productivity level is at the highest level at all time.
Undertake any other similar duties as required from time to time as prescribed and instructed by the
Senior Supervisor F&B
Human Resources & Training
To assist in providing related in-house training, training on the usage of EBMS, organisation and
monitoring of Event Casual staff.
Responsible for attending all planned training sessions conducted or scheduled internally or
externally.
Comply with policies and procedures relating to health, safety, welfare, security, confidentiality and
data protection, reporting any concerns to the appropriate personnel.
Apply current legal and in-house HR procedures to ensure the retention of good staff and the
provision of high quality services.
Sales & Marketing
Collect desired information about delegates or guests through EBMS, interaction or any other
appropriate mode to feed into Client Database for future reference.
Present and collect Guest Comment Card/Form to and from delegates for Guest Satisfaction
indexing study by management.
Facilities
To work closely with the Facilities and Technical departments and external contractors to schedule
preventive maintenance to ensure all equipment is well maintained and ensure periodic inventory is
exercised.
Conduct daily inspection of all beverage stores, back of the house and other beverage related areas
to ensure all fixtures, fittings and other operating equipment are in working order.
Responsible for reporting defects to appropriate department(s).
SCOPE OF JOB
The job holder is responsible for all F and B Event Floor matters in the company.
High impact on the smooth running of the company, having responsibility for services, affecting both
clients and internal departments.
Performance Measures (What does success in the role look like)
1. Communication and organizational capabilities
2. Achieving service excellence
3. Client liaison and achieving KPI’s in client satisfaction through impeccable services standards
4. Create and manage departmental uniformity by setting goals in accordance with company vision
5. Be accountable for budgetary compliance
6. Food Safety Plan (service)
Key Relationships (Which are the key roles this role interacts with)
General Manager – Operations
F and B Manager
Assistant F and B
Executive Chef
Position Title
Event Planning Manager
Exhibition Planning Manager
Facilities Manager
Position Description - Event Floor Supervisors 3

Technical Service Manager/Coordinators
OHS& Representatives
Event Coordinators
Position Title
Person Specification
EXPERIENCE
EDUCATION
SKILLS/ABILITIES/
KNOWLEDGE
Essential
Minimum 5 years experience in events
and/or hospitality industry.
Minimum 3 years experience in managing
staff.
Budget preparation and management.
Tertiary qualifications in Business, Tourism
or Hospitality.
Certificate IV in Training and Assessment.
Superior attention to detail;
Demonstrated ability to effectively liaise
with a diverse range of people and
different audiences;
Proactive approach, using initiative, to preempt
client requirements
Customer service focussed.
Excellent verbal/written communication
and negotiation skills.
Project management skills and experience.
High level of ability with all Microsoft
programs
Desirable
Experience with protocol
procedures.
Workplace Health and Safety
background.
Knowledgeable in EBMS
(Event Business
Management System);
Progression Statement
CREATED BY:
AUTHORISED BY:
Colette Cattell
Sujoy Dey, General Manager – Operations
DATE:
Position Description - Event Floor Supervisors 4