Chapter 18

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<strong>18</strong>-16 A General Model for Managing Resistance Motivating people to change often requires three basic stages Unfreezing Moving Refreezing
<strong>18</strong>-17 Specific Approaches to Enlist Cooperation Most managers underestimate the variety of ways they can influence people during a period of change Some effective approaches include Education and communication Participation and involvement Facilitation and support Negotiation and rewards Manipulation and cooptation Explicit and implicit coercion
Page 1 and 2: 18-1
Page 3 and 4: 18-3 Learning Objectives After Stu
Page 5 and 6: 18-5 Becoming World Class Managers
Page 7 and 8: Sustainable, Great Futures 18-7
Page 9 and 10: 18-9 The Genius of the ‘And’ O
Page 11 and 12: 18-11 Achieving Greatness Three ar
Page 13 and 14: 18-13 Motivating People to Change
Page 15: Motivating People to Change 18-15
Page 19 and 20: 18-19 Harmonizing Multiple Changes
Page 21 and 22: Leading Change 18-21
Page 23 and 24: 18-23 Shaping the Future Most chan
Page 25 and 26: 18-25 Creating the Future Companie
Page 27 and 28: 18-27 Shaping Your Own Future If y
Page 29 and 30: 18-29 Learning and Leading Continu
Page 31 and 32: 18-31 Learning and Leading A leade
Page 33 and 34: Learning and Leading 18-33
Page 35: 18-35 Concluding Thought For yourse

Chapter 18

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