Chapter 18

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<strong>18</strong>-12 Managing Change Shared leadership is crucial to the success of most change efforts People must be not just supporters of change they also need to be implementers There needs to be a permanent rekindling of individual creativity and responsibility, a true change in the behavior of people throughout the organization The essential task is to motivate people fully to keep changing in response to new business challenges
<strong>18</strong>-13 Motivating People to Change People must be motivated to change Managers tend to underestimate the amount of resistance they will encounter Some general for resistance include: Inertia – people don’t want to disturb the status quo Timing Surprise Peer pressure
Page 1 and 2: 18-1
Page 3 and 4: 18-3 Learning Objectives After Stu
Page 5 and 6: 18-5 Becoming World Class Managers
Page 7 and 8: Sustainable, Great Futures 18-7
Page 9 and 10: 18-9 The Genius of the ‘And’ O
Page 11: 18-11 Achieving Greatness Three ar
Page 15 and 16: Motivating People to Change 18-15
Page 17 and 18: 18-17 Specific Approaches to Enlist
Page 19 and 20: 18-19 Harmonizing Multiple Changes
Page 21 and 22: Leading Change 18-21
Page 23 and 24: 18-23 Shaping the Future Most chan
Page 25 and 26: 18-25 Creating the Future Companie
Page 27 and 28: 18-27 Shaping Your Own Future If y
Page 29 and 30: 18-29 Learning and Leading Continu
Page 31 and 32: 18-31 Learning and Leading A leade
Page 33 and 34: Learning and Leading 18-33
Page 35: 18-35 Concluding Thought For yourse

Chapter 18

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