Chapter 18
Chapter 18 Chapter 18
18-10 Organization Development Organization development is a system wide application of behavioral science knowledge to develop, improve, and reinforce the strategies, structures, and processes that lead to organization effectiveness It improves the organization’s ability to respond to external groups like customers, stockholders, governments, employees, and other stakeholders It has an important underlying value orientation – it supports human potential, development, and participation in addition to performance and competitive advantage
18-11 Achieving Greatness Three are four key factors to achieving greatness Strategy – focused on customers, continually fine-tuned based on marketplace changes, and clearly communicated to employees Execution – good people, with decision-making authority on the front lines, doing quality work and cutting costs Culture – one that motivates, empowers people to innovate, rewards people appropriately, entails strong values, challenges people Structure – making the organization easy to work in and easy to work with, characterized by cooperation and the exchange of information and knowledge throughout the organization
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- Page 3 and 4: 18-3 Learning Objectives After Stu
- Page 5 and 6: 18-5 Becoming World Class Managers
- Page 7 and 8: Sustainable, Great Futures 18-7
- Page 9: 18-9 The Genius of the ‘And’ O
- Page 13 and 14: 18-13 Motivating People to Change
- Page 15 and 16: Motivating People to Change 18-15
- Page 17 and 18: 18-17 Specific Approaches to Enlist
- Page 19 and 20: 18-19 Harmonizing Multiple Changes
- Page 21 and 22: Leading Change 18-21
- Page 23 and 24: 18-23 Shaping the Future Most chan
- Page 25 and 26: 18-25 Creating the Future Companie
- Page 27 and 28: 18-27 Shaping Your Own Future If y
- Page 29 and 30: 18-29 Learning and Leading Continu
- Page 31 and 32: 18-31 Learning and Leading A leade
- Page 33 and 34: Learning and Leading 18-33
- Page 35: 18-35 Concluding Thought For yourse
<strong>18</strong>-11<br />
Achieving Greatness<br />
Three are four key factors to achieving greatness<br />
Strategy – focused on customers, continually fine-tuned<br />
based on marketplace changes, and clearly<br />
communicated to employees<br />
Execution – good people, with decision-making<br />
authority on the front lines, doing quality work and<br />
cutting costs<br />
Culture – one that motivates, empowers people to<br />
innovate, rewards people appropriately, entails strong<br />
values, challenges people<br />
Structure – making the organization easy to work in and<br />
easy to work with, characterized by cooperation and the<br />
exchange of information and knowledge throughout the<br />
organization
Change language