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Shrivenham 2015

Annual guide for serving personnel and their families in the Shrivenham station detailing Local Amenities, Housing, Education & Leisure activities in the area.

Annual guide for serving personnel and their families in the Shrivenham station detailing Local Amenities, Housing, Education & Leisure activities in the area.

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Families Information Link Line (FILL)<br />

A regularly updated recorded message telephone<br />

information line for participating ships to provide families<br />

with general details of an individual unit’s deployment<br />

activities. Signal message text from the ship/RM unit<br />

is recorded by SAFAB staff and accessible day or night<br />

by families holding the relevant number. The cost of<br />

telephoning the FILL is 5p per minute, the minimum<br />

tariff that phone companies charge for the service.<br />

Commanding Officers are instructed to keep the<br />

messages to no more than 2 minutes in length.<br />

LINK Letter Scheme (LLS)<br />

LLS is a scheme through which information such as<br />

changes to ships’ programmes, details of unexpected<br />

incidents etc., can be rapidly disseminated from deployed<br />

ships or units to family and friends at home. This assists<br />

in reducing family concerns and anxiety by providing<br />

accurate and speedy news direct from source, helping<br />

to allay concerns of families in receipt of media reports<br />

or second-hand stories. Commanding Officers via their<br />

nominated Link Letter Officer decide when to activate<br />

the LLS and signal their news to the relevant SAFAB<br />

who then despatch the information by first or second<br />

class post to the nominated relatives or friends of those<br />

Service personnel who are in the scheme. All members<br />

of a unit are automatically included in the scheme unless<br />

they ‘opt out’ in writing. RM Units also operate this<br />

system when necessary.<br />

Information Sheets<br />

Some information sheets are produced and updated<br />

by SAFAB on eg.LLS, FILL and a range of other Naval<br />

and general topics of interest and relevance to Naval<br />

personnel and their families. These information sheets<br />

should be held by all ships and establishments (normally<br />

by the Unit Personnel Office) or are available direct from<br />

your nearest SAFAB office or on www.rnreference.<br />

mod.uk.<br />

Enquiries are welcome from Divisional Officers,<br />

individuals or families and can be made by a personal call,<br />

telephone, letter or fax.<br />

Out of working hours, urgent enquiries are normally<br />

answered by the Officer of the Day who will pass<br />

information to Duty NPFS staff for action as necessary.<br />

Naval Supportline<br />

A confidential and impartial telephone listening<br />

and advice service offered by specially trained<br />

civilian advisers who will discuss any issue<br />

which may causing concern or personal<br />

distress. Operators will endeavour to<br />

identify possible sources of support<br />

or resolution, but the Supportline<br />

will take no direct action. Callers<br />

may remain anonymous and no<br />

names are taken.<br />

The Station<br />

Overseas: Call UK ++44 1705 726282 & advisers will<br />

call you back.<br />

The Naval Supportline is a confidential and impartial<br />

listening and advice service for all Royal Navy/Royal<br />

Marine personnel and their families on any issue which<br />

may be causing concern, personal distress or crisis at<br />

home or at work.<br />

Trained civilian advisers will discuss in confidence<br />

with callers their concerns and identify<br />

possible sources of support or resolution<br />

where necessary.<br />

No direct action will be taken by<br />

advisers and callers can remain<br />

anonymous.<br />

The Station<br />

Page 33

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