Annual Report Laporan Tahunan - Baiduri Bank
Annual Report Laporan Tahunan - Baiduri Bank
Annual Report Laporan Tahunan - Baiduri Bank
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Human Resource Development<br />
In line with the Group’s vision to continually increase<br />
the skills and competencies of the whole workforce,<br />
the Human Resources Department of the Group<br />
seeks to build a quality team with the right skills and<br />
talents to meet our current and future needs.<br />
Continuously Building the Service Quality<br />
Culture<br />
With emphasis on the delivery of excellent customer<br />
service to our clients in line with the Group’s Service<br />
Standards, a total of 112 training workshops were<br />
developed and conducted in-house which covered<br />
all aspects of customer service, products and<br />
services, generating an average of 2.5 training days<br />
per staff member during the year.<br />
Enhancing Competency Based Skills<br />
In 2008, 13 holders of the Certificate in Financial<br />
Planning (CertFP) underwent studies leading to the<br />
Diploma in Financial Planning and received their<br />
diplomas from the Singapore College of Insurance<br />
in early 2009. This brings to 37 the total number<br />
of personnel professionally trained in financial<br />
planning, out of which, 4 hold the Chartered<br />
Financial Consultant (ChFC) qualifications; 13 with<br />
the Diploma in Financial Planning (DipFP) and<br />
the rest with the Certificate in Financial Planning<br />
(Cert FP).<br />
The Diploma in Financial Planning (DipFP) is part<br />
of the route to the Chartered Financial Consultant<br />
(ChFC), the premier designation in financial<br />
consulting and is offered to CertFP holders wishing<br />
to acquire in-depth knowledge of the principles<br />
and tools involved in the various aspects of financial<br />
planning process.<br />
To equip all front line personnel with full knowledge<br />
of the <strong>Bank</strong> Group’s products and services, product<br />
briefings and updates were continuously conducted<br />
throughout the year.<br />
As part of staff welfare, basic fire, safety and health awareness courses were also offered with more than 10<br />
personnel having received the highest award of the CPR Instructor course to date.<br />
Compensation and Benefits Strategy<br />
In order to improve Employee Value Proposition and in line with the organization’s performance driven culture,<br />
the Group is constantly reviewing the employees’ compensation and benefits strategy. As a result, a number of<br />
financial and other incentives have been introduced during the year linking achievement of financial targets.<br />
Sales incentives were further enhanced and in addition, eight top achievers in Wealth Management business<br />
for 2008 were rewarded with an incentive trip to attend the 31st IFPAS (Insurance and Financial Practitioners<br />
Association of Singapore) National Congress held in Singapore in March 2009.<br />
16 <strong>Baiduri</strong> <strong>Bank</strong> <strong>Annual</strong> <strong>Report</strong> 2008