Annual Report Laporan Tahunan - Baiduri Bank
Annual Report Laporan Tahunan - Baiduri Bank
Annual Report Laporan Tahunan - Baiduri Bank
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
Operations Management<br />
The role of the Operations Management Division (OMD) is to provide support to the business units, leveraging<br />
on information technology to achieve optimum operational efficiency. The Division utilizes an integrated<br />
management system and engages employees in continuous improvement programs with the ultimate aim to<br />
achieve total customer satisfaction.<br />
In 2008, a Quality Control Circle (QCC) initiative was launched seeking to set new standards through quality<br />
improvements with the aim to achieve ISO9001 by year 2010 for Operations Management Division and ISO<br />
27001 certification for IT Department by 2011.<br />
Under the current large-scale premises improvement project, the Property Department undertook three major<br />
premises improvement projects. This involved refurbishing premises to reflect a modern professional image<br />
and to provide comfortable working environment to the growing number of staff.<br />
A new Loan Centre was set up at Kiarong Complex<br />
in February providing centralized processing of retail<br />
loans. In December, <strong>Baiduri</strong> Finance’s head office<br />
was relocated to bigger and more modern premises<br />
in Beribi and a new branch of <strong>Baiduri</strong> <strong>Bank</strong> was set up<br />
adjacent to <strong>Baiduri</strong> Finance.<br />
In addition, a Business Services Centre was set up with<br />
the aim to streamline workflow to improve turnaround<br />
time and provide a one-stop centre for customers.<br />
The centre began operations during the third quarter<br />
of 2008 and was officially opened in early 2009. It<br />
involved the merger of three distinct departments<br />
into one and provides operating support for all departments under the <strong>Bank</strong> and <strong>Baiduri</strong> Finance.<br />
Work on relocating the Seria Branch began in late 2008 and was completed in early 2009. The new premises<br />
included a new Prestige Centre to serve members in the Belait District. Refurbishment work on the Head<br />
Office at Kiarong has already started and is expected to be completed by the beginning of 2010.<br />
In 2008, the <strong>Bank</strong>’s IT operations was upgraded and<br />
relocated to a new state-of-the-art Data Centre in<br />
Kiarong and a new IT structure was implemented.<br />
This close integration of various functions also<br />
allowed for multi-skilling of staff.<br />
Under the e-<strong>Bank</strong>ing Department, improvements<br />
were made to ATM network with several new ATMs<br />
and CDMs added to meet the growing needs of<br />
customers and to serve the growing customer base.<br />
Plans are underway for new and improved services<br />
to be introduced via electronic channels in 2009, and<br />
include the launch of an enhanced personal internet<br />
banking service.<br />
Mr Pierre Imhof (right) <strong>Baiduri</strong> <strong>Bank</strong>’s GM and Mr Song Kin Koi,<br />
Managing Director of TelBru signing a Value Added Service<br />
Agreement (VASA) on provision of a comprehensive range of bill<br />
payment services to TelBru customers via electronic channels as well<br />
as over the counter. The ceremony was held at TelBru Headquarters<br />
on 11 th June 2008<br />
<strong>Baiduri</strong> <strong>Bank</strong> <strong>Annual</strong> <strong>Report</strong> 2008 15