Annual Report Laporan Tahunan - Baiduri Bank

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Business Highlights Established in June 1999 and enhanced in 2007, Baiduri Prestige offers exclusive banking privileges to the mass affluent customer segment and high net worth individuals. In 2008, Baiduri Prestige organized several lifestyle events exclusively for their members. These included a health and beauty seminar and exhibition held at the Rizqun International Hotel in April; an exclusive preview of the d’Banyan Residency @ Sutra luxury designer homes held at the Empire Hotel and Country Club in May; Barbara Harris Water Jewels preview held at the Empire Hotel and Country Club in August. The Prestige event of the year was the screening of the movie “Butterfly Lovers” at the Mall Cineplex, Gadong exclusively for Baiduri Prestige members. The movie starred Brunei’s home-grown superstar Wu Chun alongside Hong Kong’s Charlene Choi. The evening exclusive included a “Meet the Stars” session where guests were given the opportunity to meet the stars in person. DISTRIBUTION CHANNELS To broaden its distribution footprints as well as enrich channels to improve customer experience, Baiduri Bank invested substantially in self-service banking channels, including the ATM network, internet banking and mobile phone banking. Enhancements to the website and cash deposit machines were carried out in 2008. Through a series of campaigns to encourage e-channels usage, increases in the usage of electronic channels were seen over the 12 month period till end 2008. ATM usage as a percentage of all transactions increased by 12.66% from 2007; transactions via internet banking saw an impressive 207% increase from January to December 2008. FAST mobile payment services, which was first launched in October 2007 saw increasing take-up through the months, and recorded a 94.5% increase in December 2008 compared to twelve months earlier. In addition to developing the electronic channels, Baiduri Bank Group also embarked on a plan to renovate all its premises and branches with the aim of enhancing the total customer experience and to create a more conducive sales environment. The project started in 2007 and is expected to be finished by 2010. In 2008, a new branch at Beribi was added, bringing to 12 the total number of branches in the network. Baiduri Bank Annual Report 2008 13
Business Highlights Baiduri Finance Leveraging on Baiduri Bank’s multi-channel delivery systems, Baiduri Bank’s wholly-owned subsidiary, Baiduri Finance continued to grow its business volume and increase its hire-purchase portfolio in 2008. Besides automobile finance, Baiduri Finance also offers attractive savings schemes. To encourage savings and to reward its customers, Baiduri Finance successfully held a 3-month promotion on the popular Multi-Tier Savings Account from April to June 2008 where depositors stood the chance to win lucky draw cash prizes of $50,000, $30,000 and $20,000 in addition to monthly cash and novelty prizes. Baiduri Finance moved its head office to new premises at Sumbangsih Bahagia in December 2008, reflecting Baiduri Finance’s growth and success over the years. Located in the heart of the automobile district in Beribi, it was a strategic move to meet the demands of a burgeoning local population, to serve customers better and be closer to clients and partners in Beribi. The new premises are equipped with ultra-modern facilities such as dedicated counters for hire purchase, insurance renewal, blue card collection and other services. It also has a Prestige Centre to cater for its high net worth customers. The new office was officially opened on 17th December by Yang Berhormat Pehin Orang Kaya Laila Setia Dato Seri Awang Haji Abd Rahman bin Haji Ibrahim, Minister of Finance II. 14 Baiduri Bank Annual Report 2008
Page 1 and 2: Annual Report Laporan Tahunan
Page 4 and 5: Vision & Mission Statement VISION T
Page 6 and 7: Chairperson’s Statement and large
Page 8 and 9: Corporate Information MANAGEMENT CO
Page 10 and 11: 2008 Key Financial Figures OPERATIN
Page 12 and 13: 2008 Corporate Highlights Baiduri B
Page 16 and 17: Operations Management The role of t
Page 18 and 19: Corporate Social Responsibility Bai
Page 20 and 21: Corporate Social Responsibility Pro
Page 22 and 23: Financial Statements For the year e
Page 24 and 25: Report of the Directors Directors T
Page 26 and 27: Balance Sheets December 31, 2008 Th
Page 28 and 29: Statements of Changes in Equity Yea
Page 30 and 31: Notes to Financial Statements Decem
Page 44 and 45: Offices, Branches and ATM Network B
Page 46: Head Office: Block A, Units 1-4, Ki

Annual Report Laporan Tahunan - Baiduri Bank

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