User Guide - Baiduri Bank
User Guide - Baiduri Bank User Guide - Baiduri Bank
12. FAQ How do I log in to Baiduri Personal i-Banking for the first time? 1. Visit www.baiduri.com 2. Click “Personal i-Banking” under login to i-Banking 3. Enter your User ID and Password as given by the bank. Select mobile or token authentication. Click login; 4. (a) For mobile authentication: • The One Time PIN (OTP) will be shown on the next page • Your mobile phone will ring shortly and register a call from the bank at 226 9000 • On your mobile phone, key in the OTP shown on the i-Banking screen. (b) For token authentication: • Enter One Time PIN generated from the token in the field provided on the next page 5. Upon successful mobile or token authentication, the Terms & Conditions page will appear on the computer screen 6. Click on “I agree” to accept the Terms & Conditions 7. Proceed to change your User ID and Password if you wish or proceed to do your transactions online Can I link an international mobile phone number to access Baiduri Personal i-Banking? No, only locally registered mobile phone numbers can be used. Can I access Baiduri Personal i-Banking while I am overseas? Yes, you can. Roaming charges by your mobile phone operator will apply for mobile phone authentication. Alternatively, you may request a token from Baiduri Bank if you are traveling overseas frequently. What if I encounter “Your mobile phone authentication is unsuccessful”? This can be caused by poor network coverage or entering the wrong PIN. If problem persists after several attempts, please contact our E-Banking Centre at 2425644 or email ebanking@baiduri.com for further assistance. Can I access information on all my accounts with Baiduri Personal i-Banking? You can access all accounts registered under your name and also your joint account(s) provided the joint account is operated on a single signing authority basis i.e. where the account mandate stated “EITHER ONE TO SIGN” or “ANY ONE TO SIGN”. Will I be charged for making a funds transfer? Funds transfers within Baiduri Bank are free. However, tariff charges are applicable for funds transfers to other local banks and abroad. Will I be charged for making a bill payment? Any bill payments made are absolutely free. 23
12. FAQ Is there any cut-off time for funds transfer or chequebook requests submitted via Baiduri Personal i-Banking? There is a cut-off time for transactions to be valued/processed on the same day. Baiduri Bank’s Terms & Conditions apply. How can I be sure that my transaction has gone through? Once you confirm the transaction, your transaction will be logged. When you log out, a list of all successful activities and transactions performed will be displayed on your transaction summary which you can print out for reference. How long should my User ID be? Your User ID must be 6 to 12 characters in length and can be numeric, alphabetical or alphanumeric. How long should my Password be? Your password must be at least 6 characters in length. A good password must be alphanumeric and contain at least one symbol for e.g. B@idur1. What should I do if I have forgotten my User ID/password? Please visit your nearest Baiduri Bank branch to request for a new User ID/password. Is there any restriction on the number of login attempts? Your i-Banking service will be blocked after five (5) unsuccessful consecutive login attempts. Please visit your nearest Baiduri Bank branch to request for a new User ID or password. Why do I experience slow response while trying to access Baiduri Personal i-Banking service? The slow response could be due to the following: • You are not using the recommended hardware or browser software • Technical problems with the Internet Service Provider, Local Area Network or our system What if I encounter difficulty in accessing the Baiduri Personal i-Banking service? Please contact our E-Banking Centre at 242 5644 or email at ebanking@baiduri.com 24
- Page 2 and 3: CONTENTS Page Welcome ..………
- Page 4 and 5: 1. Login Step 1 Step 2 Step 3 Key i
- Page 6 and 7: 2. Account Information 2.2 Download
- Page 8 and 9: 3. Funds Transfer Step 5 Click Subm
- Page 10 and 11: 3. Funds Transfer Step 7 After you
- Page 12 and 13: 3. Funds Transfer Step 1 Step 2 Fro
- Page 14 and 15: 4. Bill Payment Service The Bill Pa
- Page 16 and 17: 6. Prepaid Top-Up You can purchase
- Page 18 and 19: 7. Customer Service 7.2 Currency Ex
- Page 20 and 21: 9. User Administration 9.1 Change U
- Page 22 and 23: 11. Logout Click the button on the
- Page 26 and 27: 13. Terms & Conditions GENERAL 1. B
- Page 28 and 29: 13. Terms & Conditions 3. If the Cu
- Page 30 and 31: 13. Terms & Conditions 7. The Custo
12. FAQ<br />
Is there any cut-off time for funds transfer or chequebook requests submitted via <strong>Baiduri</strong> Personal<br />
i-<strong>Bank</strong>ing?<br />
There is a cut-off time for transactions to be valued/processed on the same day. <strong>Baiduri</strong> <strong>Bank</strong>’s Terms &<br />
Conditions apply.<br />
How can I be sure that my transaction has gone through?<br />
Once you confirm the transaction, your transaction will be logged. When you log out, a list of all successful<br />
activities and transactions performed will be displayed on your transaction summary which you can print out for<br />
reference.<br />
How long should my <strong>User</strong> ID be?<br />
Your <strong>User</strong> ID must be 6 to 12 characters in length and can be numeric, alphabetical or alphanumeric.<br />
How long should my Password be?<br />
Your password must be at least 6 characters in length. A good password must be alphanumeric and contain at<br />
least one symbol for e.g. B@idur1.<br />
What should I do if I have forgotten my <strong>User</strong> ID/password?<br />
Please visit your nearest <strong>Baiduri</strong> <strong>Bank</strong> branch to request for a new <strong>User</strong> ID/password.<br />
Is there any restriction on the number of login attempts?<br />
Your i-<strong>Bank</strong>ing service will be blocked after five (5) unsuccessful consecutive login attempts. Please visit your<br />
nearest <strong>Baiduri</strong> <strong>Bank</strong> branch to request for a new <strong>User</strong> ID or password.<br />
Why do I experience slow response while trying to access <strong>Baiduri</strong> Personal i-<strong>Bank</strong>ing service?<br />
The slow response could be due to the following:<br />
• You are not using the recommended hardware or browser software<br />
• Technical problems with the Internet Service Provider, Local Area Network or our system<br />
What if I encounter difficulty in accessing the <strong>Baiduri</strong> Personal i-<strong>Bank</strong>ing service?<br />
Please contact our E-<strong>Bank</strong>ing Centre at 242 5644 or email at ebanking@baiduri.com<br />
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