Request for Proposal (RFP) - Software Technology Park of India ...

Software Technology Park of India 

Request for Proposal for Computerisation of STPI 

Request for Proposal (RFP) for 

Selection of Systems Integrator for Computerization of STPI 

Tender no STPIN/PUR/QUO/12-13/07 dated 1 st February 2013 

Last date of submission of response to the RFP: 15:00 Hrs on 22 nd February 2013 

Any use, dissemination, forwarding, printing, or copying of this confidential document without the prior permission of STPI is strictly prohibited. Page 1



Contents 

SECTION 1: DATA SHEET ................................................................................................ 6 

1.1. Data Sheet .................................................................................................................................. 6 

SECTION 2: Request for Proposal .................................................................................. 9 

2.1. Call for Tenders .......................................................................................................................... 9 

SECTION 3: Structure of RFP ........................................................................................ 10 

3.1. Structure of RFP ...................................................................................................................... 10 

SECTION 4: Background Information .......................................................................... 12 

4.1. Basic Information ..................................................................................................................... 12 

4.2. Project Background ................................................................................................................. 12 

4.3. Key Information ........................................................................................................................ 23 

4.3.1. Project Vision and Objectives ................................................................................................ 23 

4.3.2. Stakeholders ............................................................................................................................. 24 

4.4. About STPI ................................................................................................................................ 25 

4.4.1. Software Technology Parks of India (STPI), at a glance ................................................... 25 

4.4.2. Objectives and Functions of STPI ......................................................................................... 25 

4.4.3. List of STPI Centres and Sub-Centres ................................................................................. 28 

SECTION 5: Instructions to Bidder(s) .......................................................................... 29 

5.1. General Instructions to Bidder(s) ........................................................................................... 29 

5.2. Compliant Proposals / Completeness of Response ........................................................... 30 

5.3. Pre-Bid Meeting and Clarifications ........................................................................................ 30 

5.3.1. Pre-Bid Conference ................................................................................................................. 30 

5.3.2. Responses to Pre-Bid Queries and Issue of Corrigendum ............................................... 30 

5.4. Key Requirements of the Bid ................................................................................................. 32 

5.4.1. Right to termination .................................................................................................................. 32 

5.4.2. Procurement of RFP ................................................................................................................ 32 

5.4.3. Earnest Money Deposit ........................................................................................................... 32 

5.4.4. Submission of Proposal .......................................................................................................... 33 

5.5. Preparation & Submission of Proposal ................................................................................. 35 

5.5.1. Proposal Preparation Cost ..................................................................................................... 35 

5.5.2. Language of Proposal ............................................................................................................. 36 

5.5.3. Currency .................................................................................................................................... 36 

5.5.4. Proposal Submission Venue .................................................................................................. 36 

5.5.5. Late Bids.................................................................................................................................... 36 

5.6. Evaluation Process .................................................................................................................. 36 




5.6.1. Evaluation committee(s) ......................................................................................................... 36 

5.6.2. Proposal opening and evaluation .......................................................................................... 37 

5.7. Corruption or Fraudulent Practices ....................................................................................... 38 

5.8. Confidentiality ........................................................................................................................... 39 

5.9. Bid Opening .............................................................................................................................. 39 

5.10. Bid Validity ................................................................................................................................ 40 

5.11. Tender Evaluation .................................................................................................................... 40 

5.12. Clarifications on proposals and authorized representative................................................ 41 

5.13. Disqualification ......................................................................................................................... 41 

5.14. Modification, substitution & withdrawal of proposal ............................................................ 42 

SECTION 6: Proposal Evaluation .................................................................................. 43 

6.1 Pre-Qualification (PQ) Criteria ............................................................................................... 43 

6.2 Technical evaluation criteria ................................................................................................... 46 

6.3 Financial Evaluation Criteria................................................................................................... 50 

6.4 Confidentiality of process ........................................................................................................ 53 

6.5 Corrections of errors ................................................................................................................ 53 

SECTION 7: Appointment of System Integrator .......................................................... 54 

7.1 Letter of Intent (LoI) ................................................................................................................. 54 

7.2 Award of Contract .................................................................................................................... 54 

7.3 Performance Bank Guarantee ............................................................................................... 54 

SECTION 8: Scope of Work ............................................................................................ 56 

8.1 Detailed Scope of Work .......................................................................................................... 56 

8.2 Design, Development and Deployment Phase ................................................................... 60 

8.3. Data Digitization ....................................................................................................................... 70 

8.4. Deliverables .............................................................................................................................. 76 

8.5. Acceptable Cycle Time ........................................................................................................... 78 

SECTION 9: Project Timelines and Milestones ........................................................... 81 

9.1. Project Timelines and Milestones .......................................................................................... 81 

SECTION 10: Service Level Agreements ..................................................................... 85 

10.1. Service Level Agreements (SLAs) ........................................................................................ 85 

10.2. Service Level Monitoring (SLM)............................................................................................. 86 

SECTION 11: Payment Terms ........................................................................................ 89 

SECTION 12: General Terms and Conditions of Contract ......................................... 91 

12.1. Definitions Used ....................................................................................................................... 91 

12.2. Interpretation ............................................................................................................................. 93 




12.3. Communications ...................................................................................................................... 93 

12.4. Project Timeline ........................................................................................................................ 94 

12.5. Systems Integrator’s Roles and Responsibilities ................................................................ 95 

12.6. Systems Integrator’s Personnel ............................................................................................. 97 

12.7. STPI’s roles and responsibilities ............................................................................................ 97 

12.8. Liquidated Damages ................................................................................................................ 98 

12.9. Use of Contract Documents and Information ...................................................................... 98 

12.10. Taxes and Duties ..................................................................................................................... 99 

12.11. Intellectual Property Rights (IPR) .......................................................................................... 99 

12.12. Ownership and Title ................................................................................................................. 99 

12.13. Reverse Engineering ............................................................................................................. 100 

12.14. Confidentiality ......................................................................................................................... 100 

12.15. Copies ...................................................................................................................................... 100 

12.16. Software services and license agreements ....................................................................... 101 

12.17. Confidential information ........................................................................................................ 101 

12.18. Project Planning and Performance ..................................................................................... 102 

12.19. Product upgrades ................................................................................................................... 103 

12.20. Inspection and Testing .......................................................................................................... 103 

12.21. Commissioning and Operational Acceptance ................................................................... 103 

12.22. Completion Time Guarantee ................................................................................................ 104 

12.23. Care of IT products and/or services .................................................................................... 104 

12.24. Defect liability.......................................................................................................................... 105 

12.25. Change in the facilities .......................................................................................................... 105 

12.26. Non-performance/ withdrawal/ back-out from the Project ............................................... 106 

12.27. Indemnity ................................................................................................................................. 106 

12.28. Limitation of Liability .............................................................................................................. 107 

12.29. Criminal charges and conviction .......................................................................................... 107 

12.30. Litigation .................................................................................................................................. 107 

12.31. Loss of or damage to property; accident or injury to workers ......................................... 108 

12.32. Insurance ................................................................................................................................. 108 

12.33. Unforeseen conditions .......................................................................................................... 108 

12.34. Force majeure ........................................................................................................................ 109 

12.35. Extension of time for completion ......................................................................................... 111 

12.36. Suspension ............................................................................................................................. 111 

12.37. Termination for Systems Integrator/ Successful Bidder’s default ................................... 112 

12.38. Exit management ................................................................................................................... 114 

12.39. Arbitration ................................................................................................................................ 121 

12.40. Jurisdiction .............................................................................................................................. 121 

SECTION 13: Annexure (Forms and Formats) .......................................................... 122 

13.1. Covering Letter – Tender Document (Format) .................................................................. 122 




13.2. Bid Check-List ........................................................................................................................ 125 

13.3. Earnest Money Deposit – Forwarding Letter ..................................................................... 127 

13.4. Pre-Qualification Document Check-List ............................................................................. 129 

13.5. Bidder Details ......................................................................................................................... 132 

13.6. Covering Letter – Technical Bid (Format) .......................................................................... 134 

13.7. Approach and Methodology ................................................................................................. 136 

13.8. Team Composition and Task Assignments ....................................................................... 137 

13.9. Format Curriculum Vitae (CV) for Proposed Professional Staff ..................................... 138 

13.10. Format for Experience Details ............................................................................................. 140 

13.11. Work Plan ................................................................................................................................ 141 

13.12. Resource Deployment Plan .................................................................................................. 142 

13.13. Covering Letter – Financial Bid (Format) ........................................................................... 143 

13.14. Format for Financial Quotations .......................................................................................... 144 

13.15. Format for filling Litigation Details ....................................................................................... 146 

13.16. Format for Bank Guarantee .................................................................................................. 147 

13.17. Format for Indemnity Bond ................................................................................................... 151 

13.18. Non Disclosure Agreement................................................................................................... 153 

13.19. Detailed Bill of Material ......................................................................................................... 156 

13.20. Draft Agreement ..................................................................................................................... 157 




SECTION 1: DATA SHEET 

1.1. Data Sheet 

S. No Clause Reference Details 

1 Evaluation Criteria 

(Section 6.3) 

The method of selection of Bidder is Lowest 

Commercial Quotes (L1) for bidders who qualify as per 

the pre-qualification and technical qualification criteria 

2 Procurement of 

RFP (Section 5.4.2) 

RFP and Functional Requirement Document (FRD) from 

STPI can be collected from the following address on or 

before 21 st February 2013 

The Director, 

Software Technology Parks of India, 

Ganga Software Technology Complex, 

Sector – 29, Noida - 201303 

Tel: +91- 120-2470502 

E-mail: comp@stpi.in 

by paying the document fee of Rs. 12,000/- (Indian 

Rupees Twelve Thousand Only) through Demand Draft/ 

Banker’s Cheque drawn in favor of “Software 

Technology Parks of India”, payable at Noida, from any 

nationalized/ scheduled bank. 

The RFP document can also be downloaded from 

website www.stpi.in, www.noida.stpi.in and 

www.eprocure.gov.in. Interested bidders may obtain the 

Functional Requirement Document (FRD) from the following 

address on or before 21 st February 2013 on submission 





of the document fee. 

The Director, 



Sector – 29, Noida - 201303 

Tel: +91- 120-2470502 


3 Earnest Money 

Deposit (Section 

5.4.3) 

Earnest Money Deposit of amount Rs. 30, 00,000/- 

(Indian Rupees Thirty Lacs only) in the form of a 

Demand Draft (DD)/ Banker’s Cheque drawn in favor of 

“Software Technology Parks of India”, payable at Noida. 

OR 

Bank Guarantee 

4 Project Timelines 

and milestone 

(Section 9) 

The total duration of the assignment 45 calendar weeks 

for Rollout of the IT solution and 5 years of Operations & 

Maintenance of the application. 

5 Pre-Bid Conference 

(Section 5.3) 

A pre-bid meeting will be held on 11 th February 2013, 

14:00 Hrs at STPI, NOIDA. The name address and 

telephone number of the nodal officer is: 

The Director, 



Sector – 29, Noida - 201303 

Tel: +91- 120-2470502 






All the tender queries should be received by STPI on or 

before 8 th February 2013, 17:00 Hrs through post or 

email. 

6 Language of 

proposal (Section 

5.5.2) 

7 Validity of Bid 

(Section 5.10) 

10 Proposal 

Submission 

(Section 5.4) 

Proposals should be submitted in English language 

Proposals must remain valid 180 days after the 

submission date. 

Proposals must be submitted no later than 22 nd 

February 2013, 15:00 Hrs. 

The technical bids shall be opened on 22 nd February 

2013 at 15:30 hrs in the presence of the bidders who 

have submitted the bids. 

8 Number of copies of 

proposal (Section 

5.4.4 ) 

9 Proposal 

Submission 

Address (Section 

5.5.4) 

An original and one additional copy of each proposal with 

one copy of non-editable CD for Pre-qualification and 

Technical proposal 

The proposal submission address is: 

The Director, 



Sector – 29, Noida - 201303 

Tel: +91- 120-2470502 





SECTION 2: Request for Proposal 

2.1. Call for Tenders 

Sealed tenders are invited from eligible, reputed, qualified IT Firms with sound technical 

and financial capabilities for design, development, implementation and maintenance of 

an end to end IT solution along with the establishment and operations for five years as 

detailed out in the Scope of Work under Section 8 of this RFP Document. This invitation 

to bid is open to all Bidders meeting the minimum eligibility criteria as mentioned in 

Section 6.1 of this RFP Document. 

The invitation to bidder is for “Selection of Systems Integrator for Computerization 

of STPI”. Submission of bids shall be done after careful study and examination of the 

tender document with full understanding of the project and its implications. 




SECTION 3: Structure of RFP 

3.1. Structure of RFP 

This Request for Proposal (RFP) document for the project of Computerization of STPI 

comprise of the following: 

VOLUME I : RFP DOCUMENT 

SECTION 1: Data Sheet 

SECTION 2: Request for Proposal 

SECTION 3: Structure of RFP 

SECTION 4: Background Information 

SECTION 5: Instructions to Bidder(s) 

SECTION 6: Proposal Evaluation 

SECTION 7: Appointment of System Integrator 

SECTION 8: Scope of Work 

SECTION 9: Project Timelines and Milestones 

SECTION 10: Service Level Agreements 

SECTION 11: Payment Terms 

SECTION 12: General Terms and Conditions of Contract 

SECTION 13: Annexure (Forms and Formats) 

13.1 Covering Letter – Tender Document (Format) 

13.2 Bid Check-List 

13.3 Earnest Money Deposit – Forwarding Letter 

13.4 Pre-Qualification Document Check-List 

13.5 Bidder Details 




13.6 Covering Letter – Technical Bid (Format) 

13.7 Approach and Methodology 

13.8 Team Composition and Task Assignments 

13.9 Format Curriculum Vitae (CV) for Proposed Professional Staff 

13.10 Format for Experience Details 

13.11 Work Plan 

13.12 Resource Deployment Plan 

13.13 Covering Letter – Financial Bid (Format) 

13.14 Format for Financial Quotations 

13.15 Format for filling Litigation Details 

13.16 Format for Performance Bank Guarantee 

13.17 Format for Indemnity Bond 

13.18 Non Disclosure Agreement 

13.19 Detailed Bill of Material 

13.20 Draft Agreement 

Volume – II: Functional Requirement Document (FRD) 

The bidders are expected to examine all instructions, forms, terms, Project 

requirements and other information in the RFP documents. Failure to furnish all 

information required as mentioned in the RFP documents or submission of a proposal 

not substantially responsive to the RFP documents in every respect will be at the 

Bidder's risk and may result in rejection of the proposal. 




SECTION 4: Background Information 

4.1. Basic Information 

a) STPI invites responses (“Tenders”) to this Request for Proposals (“RFP”) from 

Systems Implementation Agencies/Partners (“Bidders”) for the provision of e- 

Governance System Implementation Services and maintenance as described in 

Section 8 of this RFP, “Scope of Work”. 

b) Any contract that may result from this Government procurement competition will 

be issued for a term of 5 years (“the Term”) post Go-Live. 

c) STPI reserves the right to extend the Term for a period or periods of up to 2 

years with a maximum of 5 years, such extension or extensions on the same 

terms and conditions, subject to the STPI’s obligations at law. 

d) Proposals must be received not later than time, date and venue mentioned in 

the Fact Sheet. Proposals that are received late WILL NOT be considered in 

this procurement process 

4.2. Project Background 

4.2.1. Current Scenario at STPI – need for Automation: 

e) Current Scenario: submission of documents by citizen through postal service 

causes delay in activity initiation 

f) STPI centers operating in a decentralized manner with no real time connectivity 

g) As a result of decentralized operations, there is a duplication of some activities/ 

procedures 

h) Large amount of paperwork and forms are required to be filled and maintained 

currently under the manual environment 

i) Besides the service fee & other expenses, the applications are also required to 

bear the postal and printing charges of the applications (in case the application 

form has been downloaded from the website) 




4.2.2. The envisaged solution is expected to overcome the above inherent 

disadvantages and provide automated and efficient environment supported by 

a robust application. The benefits expected to be accrued from the 

computerization initiative are as under: 

STPI 

• Decrease in internal 

documentation of STPI 

• Reduction in number of forms 

• Avoid postal delays 

• Less chances of errors 

• Better accountability 

• Data authentication 

• Saving printing (paper) charges 

• Real time access of information 

• Ability to analytical analysis of 

data 

Customers 

• Online submission of applications 

• Ability to digitally upload 

supporting documents 

• Payment of fee/ charges through 

payment gateway 

• Ability to track status of 

applications 

• Reduction in processing time of 

application 

• Avoid postal delays and expenses 

• Data authentication 

Government 

• Real time controlled access by 

other ministries/ departments for 

information 

• Huge amount of paper is 

expected to be saved through 

Automation of STPI – 

Go Green Initiative 

• Ability to analytical analysis of 

data 

General Public 

• Availability of information about 

processes/ procedures 

• Availability of downloadable 

documents 




4.2.3. Besides the above, the computerization is also expected to bring about 

optimization of processes that is inherent of any automation initiative. For the 

processes that may require re-engineering, STPI shall also provide detailed tobe 

process documents to selected Bidder at the time of their on-boarding. The 

computerization is expected to accrue the below benefits to STPI Performance 

Indicators. 

Area Quantitative Impact Qualitative Impact 

Unit Management 

System 

DataCom 

Management Systems 

HRMS + Financial 

Management System 

Project Management 

System 

Purchase 

Management System 

• Increase in number of 

registrations, LoPs, 

certificates 

• Reduction in cycle time 

• Reduction in 

escalations, increase in 

number of requests 

being handled 

• Reduction in cycle time, 

increased handling 

• Reduction in activity 

completion time and 

rework 

• Reduction in activity 

completion time and 

rework 

• Availability of information to 

Stakeholders 

• Availability of Statistics 

• Tracking of Requests 

• Availability of information to 

stakeholders 

• Tracking of requests 

• Feasibility analysis 

• Internal stakeholder 

satisfaction 

• Information to stakeholders, 

facilitation of workflow and 

automated rule based 

decisions 

• Information to stakeholders, 

facilitation of workflow and 

automated rule based 

decisions 




4.2.4. Current Operating Environment 

a. Existing Applications 

Currently, STPI has a wide range of user oriented and internal services. Most of these 

services are manual and involve a lot of paper work. In the current scenario, STPI HQ 

and Centres have individual websites (primarily for information sharing purposes). 

These websites have downloadable forms for various activities related to the STPI. In 

case of support functions such as HR and Administration Group, Finance, Accounts and 

Billing Group applications do exist though with limited integration at various centres of 

STPI. 

Various applications have been developed by STPI to meet the requirements of 

departments. Currently these applications function independently. It is proposed to 

retain and integrate these applications data into the new proposed application wherever 

feasible and if not feasible, redevelop as the case may be. A list of the few existing 

applications is given below: 

a) HRMS Application - This application is used by HR and Administration 

department for completing various HR activities. 

b) EXIM – This software application is being used at certain centres and sub 

centres for processing of applications received by the Statutory Services 

Group. This application acts as a database and has no an internal check or 

workflow management embedded in it. 

c) Tally – This application is used for the Payroll, Job Costing, POS Invoicing. 

d) Email Application. 

b. Existing Hardware and Network at STPI 

STPI is also into DataCom services and is also a Class-A ISP to facilitate the IT needs 

of industries/ institutions/ Government Organizations. At present STPI has a sizeable 

infrastructure in terms of Desktops/ Laptops at all STPI Centres and Sub-Centres. All 




the designated officials and the users are having either the Laptop / Desktop at the 

STPI offices all across the country. 

c. Existing Users* (Internal and External) at STPI: 

a) About 6,000 External Users 

b) About 600 Internal Users 

[*This is an indicative number and the actual number may vary] 

4.2.5. Solution Brief 

a. System – Salient Features 

This section highlights the salient features of the proposed solution for the 

computerization of STPI. The key components of solution architecture are as follows: 

STPI Front Office 

Portal and 

Application 

a) STPI Front Office Portal and Application 

b) STPI Back Office Portal and Application 

c) Service Delivery Gateway 

STPI Back Office 

Portal and 

Application 

Project 

Components 

IT Infrastructure 

d) IT Infrastructure 

Service Delivery 

Gateway 

a) STPI Front Office Portal and Application 

The Front Office (FO) portal will be the user interface and delivery channel for providing 

access to STPI services to the users/employees of STPI. The transactions initiated by 

users and employees of STPI are routed to the Back Office system through a secured 

and reliable messaging infrastructure i.e. Service Delivery Gateway (SDG). 

STPI front office Portal is envisaged to act as the primary interface for access to all 

STPI activities (external and internal) and initiatives and services across various 




departments. It will enable consolidation of all electronic forms for services by various 

STPI departments. 

E-forms will allow online submission and receipt of applications for delivery of various 

services. An STPI user will be able to download the form via internet through personal 

computer and submit his/her application electronically. 

b) STPI Back Office Portal and Applications 

Back Office (BO) System provides the user interface to the BO users (STPI employees), 

processing the transactions submitted through the service delivery channels. The 

services and the e-forms submitted to Front Office get routed through SDG to the Back 

Office where they are processed by STPI employees. Direct access to Back Office 

system is restricted to only SDG and all service delivery channels for STPI services. 

c) Service Delivery Gateway 

The Service Delivery Gateway is a critical element of the System Architecture, which 

provides secured and reliable message routing between STPI services delivery 

channels (e.g. Front Office portal) and the Back Office system. It is a secure conduit to 

carry out transactions between the users coming through the various service delivery 

channels, and the back offices of the STPI. The Gateway itself does not deliver any 

user services, or host e-Forms/ user related data. It only routes messages to and from 

the service delivery channels and service provider (Back Office System) in a secured 

and reliable manner. It is also the only channel for accessing the Back Office system. 

d) IT Infrastructure 

The IT infrastructure in the form of Internet Connectivity would be provided by STPI. All 

other infrastructure necessary for solution development, UAT and roll-out would be 

arranged and managed by the Systems Integrator/ Successful Bidder. The Systems 

Integrator/ Successful Bidder would provide brand new “enterprise class” hardware 

(from an application point of view) to make the solution “Go-Live”. The acceptance of 

the infrastructure lies solely with STPI. The Hardware provided by the Systems 




Integrator/ Successful Bidder would be OEM supported and would be Application/ 

Platform Independent. 

4.2.6. System Overview 

The system overview highlights the solution architecture* for the application for 

computerization of STPI is provided below: 

[*This is a “Generic” Architecture] 

The architecture has the following key domains: 

a. Users 

b. Access channels 

c. Application components 

d. Gateways 

e. Presentation layer 




f. Business services layer 

g. Security layer 

h. Data warehousing and Business Intelligence 

4.2.7. Provision of Hardware & System Software 

a. Users 

Various stakeholders in the STPI would interact with the proposed technology solution. 

The user interface can be Graphical User Interface/ CL Line interface or any other 

format. For further Details on User interface, refer the FRD Document. 

b. Access channels 

Access channels are the means through which STPI related information and services 

related will be available to the users in secured form. These include: 

a) Internet: Users and business users would be able to access the non-restricted 

areas of the application directly over secured channel. 

b) Intranet: Users of various STPI centres/ sub-centres would be able access the 

application through a secured channel. 

c. Application components 

a) Gateways 

The application would employ the following gateways: 

i) Web gateway: A web gateway allows exchange of HTTP messages with other 

computer systems. The solution would utilize a web gateway to allow users to 

access the Browser-Based-Application. 

ii) XML gateway: An XML gateway allows exchange of XML messages with other 

computer systems. The application would utilize an XML gateway to route XML 

messages to/ from external applications. 

iii) SMTP gateway: An SMTP gateway provides the capability to send emails to 

Internet-type email addresses. The application would utilize an SMTP gateway to 




send emails to various stakeholders in order to update them on the status of their 

requests. 

b) Presentation layer 

The key components of the presentation layer include: 

i) Content management: The application would serve as a platform for delivery of 

official centre-specific information to various stakeholders. The application would 

employ content management processes to ensure that the content delivered 

through the application adheres to the uniform standards across the application. 

ii) Personalization: The application would provide users with a customized and 

personalized front-end. It shall allow users to view the information & services 

based on the user category and user preferences (color, presentation theme) 

providing the user with a better quality and richer experience. 

iii) Cache Management: Web caches would be maintained on the web servers to 

store previous responses. Web caches reduce the amount of information that 

needs to be transmitted across the network, as information previously stored in 

the cache can often be re-used, especially in the case of large files like images. 

This reduces bandwidth and processing requirements of the web server, and 

helps to improve responsiveness for users of the web. 

iv) Business services layer 

The application would offer the following services: 

(1) Application Services 

(2) Incubation Services 

(3) Statutory Services 

(4) Project Consultancy and Management 

(5) HRMS 

(6) Finance, Accounting and Billing 




(7) Quality Management 

(8) Others. (For further details refer the FRD Document) 

The following table highlights some of the modules with departmental mapping: 

Module 

Department 

Unit Management System 

DataCom Management System 

HR and Administration Management 

System 

Financial Management System 

Incubation Management System 

Quality Management System 

Project Management System 

Procurement Management System 

EXIM Group 

Operations Group and Business Solutions 

Group 

HR and Administration Group 

Finance, Accounts and Billing Group 

Incubation Group 

Quality Group 

Project Management and Consultancy 

Group 

Purchase Group 

The scope shall also include a Business Intelligence platform which will provide a 

dashboard for monitoring and measuring business metrics. The solution shall have the 

capability to generate customized MIS reports at various levels. 

The proposed DW/BI solution should provide a centralized repository for STPI services 

and in-house data. It is expected to serve as an MIS repository for STPI. In addition 

other external stakeholders within Government and other external stakeholders 

increasingly require complex analytical data inputs. Such requirements can be fulfilled 

through the DW/BI solution without stressing the operational systems that is likely to 

impacting their performance. 

The expected outcomes from the DW/BI solution would be as under: 




• Generation of Standard Reports, Ad-Hoc Report, Customized & Exception 

Report etc. 

• Facilitate data analysis 

• Dashboard for the Senior Management 

• Advanced Search Features 

• Optimised response time 

The DW/BI solution should have the minimum features: 

• ETL Functionality 

• User friendly GUI for ease of use 

• Re-usability of components 

• Capable of deployment in real time and batch data integration requirements 

• Metadata management 

v) Security layer 

The application would have a centralized security management foundation that would 

enable delivery of application and data to internal users and external users in a secure 

manner. Users would be required to login using a username and password to access 

the application. Access to only those application resources would be provided that the 

user has authority to. 

STPI would have strategic control on the application and would control actions and 

access to resources of all users including privileged users such as application/database 

administrators. A host based security solution allowing policy based control would be 

deployed for the same. The solution would intercept security-sensitive events in realtime 

and would evaluate their validity before passing control to the operating system. 

The solution would enable administrators to only have subsets of ‘root’/’super user’ 

authority and would thus prevent risk of information/data being misused by the 

administrators. 




The Systems Integrator would be required to design the solution to meet the following 

design criteria: 

(1) Scalability: All components of the system must support scalability to provide 

continuous growth to meet the requirements and demand of the STPI environment. 

(2) Availability: All the components of the system should have adequate redundancy 

to ensure high availability of the infrastructure and the application. 

(3) Inter-operability: The entire system/subsystem should be interoperable, in order 

to support information flow and integration with heterogeneous applications on 

various platforms across various stakeholders. 

(4) Service Oriented: Service Oriented Architecture (SOA) helps ensure that a group 

of services are able to talk to each other. These services include Statutory Service 

Group, DataCom Group, Project Consultancy Group, HR and Administration 

Group, Finance, Accounts and Billing Group, Quality Management Group, 

Incubation Group and Purchase Group. 

(5) Performance: The system should be designed to ensure high performance and 

compliant to the defined service levels. 

(6) Manageability: The application should provide an efficient way to deploy, 

configure, upgrade and monitor various STPI specific components and services. 

(7) Functionality: The application should provide a user-friendly interface. 

4.3. Key Information 

4.3.1. Project Vision and Objectives 

The proposed system will enhance the efficiency, effectiveness and transparency in the 

overall functionality of STPI. The vision of the proposed system includes the following: 

i. Delivery of all STPI services in an integrated manner 

ii. 

Increase the use of electronic forms and workflow in parallel with the current paper 

based processes for faster and better service. 




iii. 

iv. 

Sharing of data/ information. 

Provision for a common IT infrastructure through consolidation, centralization and 

standardization. 

v. Develop the policies and procedures for secure and appropriate access to STPI 

information by various constituents (e.g., users, other agencies). 

vi. 

vii. 

viii. 

ix. 

Move toward electronic collection and distribution of data and information. 

Establish a single entry point for multiple services both within and between 

departments / agencies 

Automate the back-office applications (e.g., accounting, personnel, payroll, and 

procurement etc) used by most departments. 

Increase data consolidation and analysis of department / agency information for 

efficient operations (e.g., performance measures, policy enhancement). 

x. Training of users and technical staff to keep up with changes in technology and 

systems, and to promote more effective use of technology resources 

xi. 

xii. 

Provide status reporting, status inquiry and acceptance of payment and various MIS 

reports as required by the STPI and other stakeholders 

Compliance with the Electronic Services Delivery Bill: 

(Refer to Web-Link: 

http://www.mit.gov.in/sites/upload_files/dit/files/ElectronicsServicesDeliveryBill20 

11_14711.pdf for further details) 

4.3.2. Stakeholders 

The primary stakeholders of this project include: 

i. Software Technology Parks of India, an autonomous society of DeitY, MCIT, GoI. 

ii. 

Ministry of Communications and Information Technology, GoI (allocation of 

Business Rules Pertaining to Department of Electronics and Information Technology 

- DeitY). 




iii. 

iv. 

Department of Electronics and Information Technology (DeitY), GoI. 

Other Agencies such as Industry, Academia and Government organizations. 

v. Customers/ Applicants 

4.4. About STPI 

4.4.1. Software Technology Parks of India (STPI), at a glance 

India has earned itself a reputation of an IT superpower. Software Technology Parks of 

India has played a seminal role in accomplishing this status. Today, STPIs across over 

the country are synonymous with excellent Infrastructure and Statutory support. 

Software Technology Parks of India (STPI) was established on June 5, 1991. It was 

registered as an autonomous society under Societies Registration Act, 1860. It has 52 

STPI Centres across the country. Out of these 52 centres (excluding Headquarter), 45 

centres are in Tier II and Tier III cities. 

STPI maintains internal engineering resources to provide consulting, training and 

implementation services. Services cover Network Design, System Integration, 

Installation, Operations and maintenance of application networks and facilities in varied 

areas. STPI also adheres to ISO 9001:2008 standards. 

4.4.2. Objectives and Functions of STPI 

The objectives of the Software Technology Parks of India are: 

i. To promote the development and export of software and software services including 

Information Technology (IT) enabled services/ Bio- IT. 

ii. 

To provide statutory and other promotional services to the exporters by 

implementing Software Technology Parks (STP)/ Electronics and Hardware 

Technology Parks (EHTP) Schemes and other such schemes this may be 

formulated and entrusted by the Government from time to time. 




iii. 

iv. 

To provide data communication services including value added services to IT / IT 

enabled Services (ITES) related industries. 

To promote micro, small and medium entrepreneurs by creating conducive 

environment for entrepreneurship in the field of IT/ITES. 

The STPI performs various functions necessary to fulfil its objectives that include the 

following:- 

(1) To establish Software Technology Parks / centers at various locations in the 

country; 

• to perform all functions in the capacity of the successor to the erstwhile Software 

Technology Park Complex which were taken over by the STPI 

• to establish and manage the infrastructural resources such as integrated 

infrastructure including International communication / Data center / Incubating 

facilities etc. for 100% export oriented units and to render similar services to the 

users other than exporters. 

• to undertake other export promotional activities such as technology 

assessments, market analysis, market segmentation as also to organize 

workshops/exhibitions/seminars/conferences etc. 

• to facilitate specialized training in the niche areas to meet the above objectives. 

• to work closely with respective State Government and act as an interface 

between Industry and Government. 

• to promote secondary and tertiary locations by establishing STPI presence to 

promote STP/EHTP Scheme, and promotional schemes announced by 

Government. 

• to promote entrepreneurship through incubation programmes / seed funds / IP 

development and other awareness programme 




• to assist State Governments in formulating IT policies and liaison for promoting 

the IT industries in respective states to achieve an exponential growth of exports. 

• to promote quality and security standards in the IT industries. 

• to work jointly with venture capitalists for providing financial assistance to the IT 

industries. 

• to provide Project Management and Consultancy services both at national and 

international level in the areas of expertise of STPI. 

(2) To perform financial management functions which comprise inter alia the 

following activities; 

• to obtain or accept grants, subscription, donations, gifts, bequests from 

Government, Corporations, Trusts, Organizations or any person for fulfilling the 

objectives of the STPI. 

• to maintain a fund to which shall be credited : 

‣ all money provided by the Central Government, State Governments, 

Corporations, Universities etc., 

‣ all fees and other charges received by the STPI, 

‣ all money received by the STPI by way of grants, gifts, donations, 

benefactions, bequests or transfers; and 

‣ all money received by the STPI in any other manner or from any other source. 

• to deposit all money credited to the Fund in Scheduled Banks / Nationalized 

Banks or to invest in such a manner for the benefit of the STPI as may be 

prescribed. At least 60% of the funds shall be placed with the Public Sector 

Banks or in such a manner as may be prescribed by the Government from time 

to time. 




• to draw, make, accept, endorse and discount cheques, notes or other negotiable 

instruments and for this purpose, to sign, execute and deliver such assurance 

and deeds as may be necessary for the purposes of the STPI. 

• to pay out of the funds maintained by STPI or part thereof, the expenses incurred 

by the STPI from time to time including all expenses incidental to the formation 

and reorganization of the STPI and management and administration of any of the 

foregoing activities including all rents, rates, taxes, outgoings and the salaries of 

the employees. 

• to acquire, hold and dispose of the property in any manner whatsoever for the 

purposes of the STPI, with the prior approval of Governing Council as per the 

procedure laid down by Government. 

4.4.3. List of STPI Centres and Sub-Centres 

STPI has 52* Centres across the country with its Head Quarter located in Delhi. These 

centres are working towards the overall growth of the IT/ ITeS industry. 

[*This number may vary] 




SECTION 5: Instructions to Bidder(s) 

5.1. General Instructions to Bidder(s) 

i. While every effort has been made to provide comprehensive and accurate 

background information and requirements and specifications, Bidders must form 

their own conclusions about the solution needed to meet the requirements. Bidders 

and recipients of this RFP may wish to consult their own legal advisers in relation to 

this RFP. 

ii. 

iii. 

iv. 

All information supplied by Bidders may be treated as contractually binding on the 

Bidders, on successful award of the assignment by the STPI on the basis of this 

RFP. 

No commitment of any kind, contractual or otherwise shall exist unless and until a 

formal written contract has been executed by or on behalf of the STPI. Any 

notification of preferred bidder status by the STPI shall not give rise to any 

enforceable rights by the Bidder. The STPI may cancel this public procurement at 

any time prior to a formal written contract being executed by or on behalf of the 

STPI. 

This RFP supersedes and replaces any previous public documentation & 

communications, and Bidders should place no reliance on such communications. 

v. Software Technology Parks of India (STPI), GoI reserves the right to postpone or 

cancel a scheduled RFP opening at any time. 

vi. 

vii. 

viii. 

The RFP would be led only by the bidder to whom this RFP has been issued and 

cannot be transferred to any other entity. 

Each bidder shall submit only one Proposal. The bidder who submits or participates 

in more than one Proposal will be disqualified. 

A power of attorney in the name of the person/ representative signing the bid shall 

be submitted with the Pre-qualification Bid. 




ix. 

The STPI reserves the right to carry out the Capability Assessment of interested 

bidder(s) and the decision of the STPI shall be final in this regard. 

5.2. Compliant Proposals / Completeness of Response 

a. Bidders are advised to study all instructions, forms, terms, requirements and 

other information in the RFP documents carefully. Submission of the bid shall be 

deemed to have been done after careful study and examination of the RFP 

document with full understanding of its implications 

b. Failure to comply with the requirements of this paragraph may render the 

Proposal non-compliant and the Proposal may be rejected. Bidders must: 

a. Include all documentation specified in this RFP; 

b. Follow the formats of this RFP and respond to each element in the order 

as set out in the RFP 

c. Comply with all requirements as set out within this RFP 

5.3. Pre-Bid Meeting and Clarifications 

5.3.1. Pre-Bid Conference 

a. STPI shall organize a Pre-Bid Conference on 14:00 Hrs on the 11 th February 

2013 at Software Technology Parks of India, Ganga Software Technology 

Complex, Sector – 29, Noida - 201303. 

b. The prospective bidders shall submit their bid queries in writing to STPI. All the 

queries should be received on or before 8 th February 2013, 17:00 Hrs through 

post or email. 

5.3.2. Responses to Pre-Bid Queries and Issue of Corrigendum 

c. The Nodal Officer notified by the STPI will endeavor to provide timely response 

to all queries. However, STPI makes no representation or warranty as to the 




completeness or accuracy of any response made in good faith, nor does STPI 

undertake to answer all the queries that have been posed by the bidders. 

d. It may not be possible at the Pre-Bid Conference to answer questions which are 

received late. However, prospective bidders are free to raise their queries during 

the meeting and responses will be uploaded (by way of corrigendum to the RFP 

document) on the website (www.stpi.in, www.noida.stpi.in and 

www.eprocure.gov.in) in accordance with the respective clauses of the RFP. No 

participant would be intimated individually about the response of STPI. It is 

advisable for bidders to attend the pre-bid meeting. 

e. The STPI may incorporate any changes in the RFP based on acceptable 

suggestions received during the interactive Pre-Bid Conference. The decision of 

STPI regarding acceptability of any suggestion shall be final in this regard and 

shall not be called upon to question under any circumstances. 

f. At any time prior to the last date for receipt of bids, STPI may, for any reason, 

whether at its own initiative or in response to a clarification requested by a 

prospective Bidder, modify the RFP Document by a corrigendum. 

g. The Corrigendum (if any) & clarifications to the queries from all bidders will be 

posted on the (www.stpi.in, www.noida.stpi.in and www.eprocure.gov.in) and will 

be communicated through email / written letter to those companies who have 

already purchased the RFP document and provided their contact details. 

h. Any such corrigendum shall be deemed to be incorporated into this RFP. 

i. In order to provide prospective Bidders reasonable time for taking the 

corrigendum into account, STPI may, at its discretion, extend the last date for the 

receipt of Proposals. 




5.4. Key Requirements of the Bid 

5.4.1. Right to termination 

Notwithstanding anything contained in this document, means Software Technology 

Parks of India (STPI) reserves the right to cancel the bid process without assigning any 

reason what-so-ever, at any time prior to signing the contract and the STPI will have no 

liability for above-mentioned actions. The STPI also reserves the right to accept or 

reject any proposal(s). 

5.4.2. Procurement of RFP 

The bidders are required to purchase the RFP from the following address only: 

The Director, 



Sector – 29, Noida - 201303 

Tel: +91- 120-2470502 


The tender document will be available for sale on all working days from 1 st February 

2013 to 21 st February 2013, during office hours, by depositing Demand Draft/ Banker’s 

Cheque of Rs. 12,000/- (Indian Rupees Twelve Thousand Only), drawn in favor of 

“Software Technology Parks of India”, payable at Noida, on any nationalized/ scheduled 

bank. The Tender Document Fee is non-refundable and non-transferable. Kindly note 

the RFP document would not be available at any other STPI Centre. 

Notice Inviting Tender/ Tender Document (along with details on Corrigendum, if any) 

would be made available for downloading at STPI Website www.stpi.in, 

www.noida.stpi.in and www.eprocure.gov.in. 

5.4.3. Earnest Money Deposit 

The Bidder shall furnish, as part of its bid, a refundable EMD of Rs. 30, 00,000/- (Indian 

Rupees Thirty Lacs only) in the form of a Demand Draft (DD)/ Banker’s Cheque drawn 




in favor of “Software Technology Parks of India”, payable at Noida or submission of 

Bank Guarantee. 

The bid will be disqualified if the EMD or tender fee is not submitted by the bidder. 

Unsuccessful bidder’s EMD will be released as promptly as possible, but not later than 

60 days after the award of the contract to the successful bidder. The successful bidder’s 

EMD will be released after signing the Contract and deposit of PBG. No interest will be 

payable by the STPI on the amount of the EMD. The EMD may be forfeited in following 

cases: 

i. If a bidder withdraws his bid or increases his quoted prices during the period of bid 

validity or its extended period, if any; or 

ii. 

In the case of a successful bidder, if it fails within the specified time limit to: 

a) Sign the Agreement or, 

b) Furnish the required Performance Bank Guarantee. 

5.4.4. Submission of Proposal 

a. The bidder is required to submit the bid as per the formats in Section13 of the RFP. 

b. All the pages of the pre-qualification documents, technical bid and the commercial 

bid should be numbered and signed and must bear company seal. 

c. The Bidder would submit the following along with their proposals: 

• Bid Submission Covering Letter (as per Annexure-I) 

• Bid Check-List (as per Annexure-II) 

• Earnest Money Deposit (EMD) Fee of INR 30,00,000/- (Indian Rupees Thirty 

Lakhs Only) would be submitted in the form of a Demand Draft (DD)/ Banker’s 

Cheque drawn in favor of “Software Technology Parks of India”, payable at Noida 

or Bank Guarantee along with EMD Forwarding Letter (as per Annexure-III) 

• Technical Bid Covering Letter (as per Annexure-VI) 

• Financial Bid Covering Letter (as per Annexure-XIII) 




d. The bid shall be submitted in sealed envelopes as stated below: 

a) Envelope 1: Superscripted as “Envelope 1 – EMD, Tender fee 

submission proof and Pre-Qualification Proposal for Selection of 

Systems Integrator for Computerization of STPI” at the top left corner, 

containing the following: 

i) EMD (In form of Demand Draft/ banker’s Cheque/ Bank Guarantee); 

ii) Proof of Submission of Tender Fee 

iii) Pre-Qualification Proposal. (Hardcopy and CD) 

iv) The Envelope would also contain Annexure-I to Annexure-V of Section 

13. The Envelope would be duly sealed and stamped with a company 

seal. 

b) Envelope 2: Superscripted as “Envelope 2 – Technical Proposal for 

Selection of Systems Integrator for Computerization of STPI” at the top 

left corner, containing the Technical Proposal (Hardcopy and CD). The 

Envelope would also contain Annexure-VI to Annexure-XII of Section 13. 

The Envelope would be duly sealed and stamped with a company seal. 

c) Envelope 3: Superscripted as “Envelope 3 – Financial Proposal for 

Selection of Systems Integrator for Computerization of STPI” at the top 

left corner, containing the Financial Proposal. The Envelope would also 

contain Annexure-XIII, Annexure-XIV and Annexure-XIX of Section 13. 

The Envelope would be duly sealed and stamped with a company seal. 

d) Envelope 4: Superscripted as “Tender for Selection of Systems 

Integrator for Computerization of STPI”. Envelopes 1, 2 and 3 would be 

placed in this envelope and this envelope would be duly sealed and stamped 

with a company seal and would be addressed to: 

The Director, 

Software Technology Parks of India 




Ganga Software Technology Complex 

Sector – 29, Noida – 201303 

Uttar Pradesh 

e. The outer envelope shall be clearly marked in Bold Letters – “DO NOT OPEN 

BEFORE 15:30 Hrs, 22 nd February 2013”. 

f. STPI shall not be responsible for misplacement, losing or premature opening of 

the outer envelope or any of the 3 (three) inner envelopes. 

g. All the envelopes contained in the tender shall be sealed properly and 

stamped with a company seal and shall bear the name of company, 

complete address. Proposals stapled or temporarily sealed shall be 

considered as a case for Rejection of Proposal. 

h. The Technical Proposal shall contain all the Formats as prescribed in Section 

13: Annexure-VI to Annexure-XII of this RFP, duly filled in each page along 

with all attachments/ schedules duly completed and duly signed by the 

authorized signatory of the bidder. 

i. The Financial proposal shall contain all the Formats as prescribed in Section 

13: Annexure-XIII, Annexure-XIV and Annexure-XIX of this RFP, duly filled 

on each page along with all attachments/ schedules duly completed and duly 

signed by the authorized signatory of the bidder. 

j. If the proposal is not submitted in the format as prescribed in section 5.9 of this 

RFP, the bid shall be considered as a case for rejection. 

5.5. Preparation & Submission of Proposal 

5.5.1. Proposal Preparation Cost 

The bidder shall bear all costs associated with the preparation and submission of its 

Proposal and STPI will in no case be responsible or liable for those costs, regardless of 

the conduct or outcome of the proposal process. 




5.5.2. Language of Proposal 

The Proposal, and all correspondence and documents related to the Proposal 

exchanged by the bidder and the STPI should be in English. Supporting documents 

and printed literature furnished by the bidder may be in any language other than English 

provided they are accompanied by an accurate translation of the relevant passages in 

English language. Supporting material, which is not translated in English, will not be 

considered for evaluation. For the purpose of evaluation and interpretation of the 

proposal, the English language translation shall prevail. 

5.5.3. Currency 

The currency for the Proposal offer and the payments shall be in Indian Rupees (INR). 

5.5.4. Proposal Submission Venue 

Proposals must be submitted no later than 22 nd 

following address: 

February 2013, 15:00 Hrs at the 

The Director, 



Sector – 29, Noida - 201303 

Tel: +91- 120-2470502 


5.5.5. Late Bids 

Any Bids received by STPI, after the deadline for submission of Bids prescribed in RFP 

will be summarily rejected and will be returned unopened to the Bidder. 

5.6. Evaluation Process 

5.6.1. Evaluation committee(s) 

The Evaluation Committee(s) constituted by the STPI shall evaluate the technical and 

financial proposals. The Committee(s) may choose to conduct discussion with bidders 




as per procedures of Government of India. The decisions of the Evaluation 

Committee(s) in the evaluation of Technical and Financial bids shall be final. No 

correspondence will be entertained outside the process of discussion with the 

Committee(s). However, STPI reserves the right to modify the evaluation process at any 

time during the Tender process, without assigning any reason, whatsoever and without 

any requirement of intimating the bidders of any such change. STPI reserves the right to 

accept any bid and to annul the Tender process and reject all bids at any time prior to 

award of Contract, without thereby incurring any liability to the affected bidders or any 

obligation to inform the affected bidders of the grounds for STPI’s action. 

The Proposal will be first evaluated on the Pre-Qualification Criteria. After clearing the 

Pre-Qualification Criteria, the bidder(s) will be eligible for Technical Evaluation. A 

minimum of 80 marks have to be scored out of a total of 100 marks in Technical 

Evaluation in order to qualify for the Financial Evaluation. In the financial 

evaluation, the bidder with the lowest quote will be awarded the project. 

5.6.2. Proposal opening and evaluation 

The evaluation of the proposals will be carried out in three stages: 

5.6.2.1 EMD Submission: The Evaluation Committee will check if the bidder has 

deposited the EMD. 

5.6.2.2 Pre-Qualification Evaluation: The bidder shall be examined prima facie 

to substantiate the compliance with the bidder’s eligibility criteria as set out 

for this project in terms of organizational, financial and technical experience 

etc. The bid will be rejected, in case it does not meet the Pre-qualification 

criteria. The next stage of the evaluation will be an assessment of the 

technical bid. 

5.6.2.3 Technical Evaluation: Short-listing of the Qualified Bidder(s) on the basis 

of Pre-Qualification Criteria, the Evaluation Committee will proceed to a 

detailed evaluation of the Technical Bids of such qualified bidder(s) in order 

to determine whether they are substantially responsive to the requirements 




set forth in the Request for Proposal. In order to reach such a 

determination, Evaluation Committee will examine the information supplied 

by the bidders, and shall evaluate the same as per the evaluation criteria 

specified in this RFP. 

5.6.2.4 At the time of Technical Bid Opening, the Evaluation Committee will open 

all the parts of Technical Proposal in the presence of the representatives of 

Qualified Bidder(s) at the time, date, and location, to be intimated by the 

STPI. 

5.6.2.5 Evaluation Committee shall review the submitted proposal and a Proposal 

shall be disqualified at this stage if it does not respond to important aspects 

of the RFP or if it fails to comply with the technical requirements. 

5.6.2.6 The Bidders are required to make presentation on technical and 

operational aspect of the bid. 

5.6.2.7 After the Technical Evaluation is completed and approved by the 

competent authority, the Evaluation Committee shall notify the Bidder(s) 

about the status of their proposal. In case the proposal did not meet the 

minimum technical criteria and/ or were considered non responsive to the 

RFP the Financial Proposal will be returned unopened after completing the 

evaluation process. The Evaluation Committee shall simultaneously notify 

in writing to the bidders that have complied with the technical criteria 

specified in the RFP the date, time and location for opening the Financial 

Proposals. 

5.7. Corruption or Fraudulent Practices 

a. In the event of the bidder engaging in any corrupt or fraudulent practices during the 

bidding process, as per the judgment of the STPI, the proposal will be rejected. Any 

decision in this regard will be final and binding on the bidder. 

b. For the purpose of this clause: “Corrupt Practice” means the offering, giving, 

receiving or soliciting of anything of value to influence the action of STPI officials in 




the selection process. It also includes bringing undue influence through any quarter 

or interfering directly or indirectly in the selection process to affect its outcome. 

c. “Fraudulent Practice” means a misrepresentation of facts in order to influence 

selection process to the detriment of the STPI officials. 

5.8. Confidentiality 

a. The bidder shall keep the information related to this bid as confidential. The bidder 

shall note that the information will be used only for the purposes of this bid and shall 

not be disclosed to any third party for any reason whatsoever 

b. At all times during the performance of the services, the bidder shall abide by all 

applicable STPI’s security rules, policies, standards, guidelines and procedures. 

The bidder should note that before any of its employees or assignees is given 

access to the confidential information, each such employee and assignees shall 

agree to be bound by the term of this bid and such rules, policies, standards, 

guidelines and procedures. 

c. The bidder should keep confidential the terms and conditions of this contract and 

agreement, any amendment thereof, and any attachment or annexure hereof. 

5.9. Bid Opening 

The Evaluation Committee or its authorized representative will open the proposals. 

Sequence of opening shall be as follows: 

a. Main sealed covered envelope, superscripted as “Tender for Selection of 

Systems Integrator for Computerization of STPI”. 

b. Earnest Money Deposit (EMD), Tender fee submission proof and Pre-qualification 

Bid. 

c. Technical Bid. 

d. Financial Bid of the Technically Qualified Bidder after completion of technical 

evaluation process. 




Venue for the opening of technical bids: 



Sector – 29, Noida – 201303 

5.10. Bid Validity 

The Proposals submitted by bidders shall be valid for a period of 180 days from the 

date of submission of the bid. On completion of the validity period (180 days), in case 

required, the STPI would solicit the bidder’s consent to an extension of the period of 

validity. The request and the responses thereto shall be made in writing by post or 

email. 

5.11. Tender Evaluation 

a. Initial Bid scrutiny will be held and incomplete details as given below will be treated 

as non-responsive, if Proposals : 

• Are not submitted in as specified in the RFP document 

• Received without the Letter of Authorization (Power of Attorney) 

• Are found with suppression of details 

• With incomplete information, subjective, conditional offers and partial offers 

submitted 

• Submitted without the documents requested in the checklist 

• Have non-compliance of any of the clauses stipulated in the RFP 

• With lesser validity period 

b. All responsive Bids will be considered for further processing as below. 

STPI will prepare a list of responsive bidders, who comply with all the Terms and 

Conditions of the Tender. All eligible bids will be considered for further evaluation 

by a Committee according to the Evaluation process define in this RFP document. 

The decision of the Committee will be final in this regard. 




5.12. Clarifications on proposals and authorized representative 

To assist in the examination, evaluations, and comparison of Proposals, the committee 

may, at its discretion, ask any Bidder for clarification of its Proposal. The request for 

clarification and the response shall be in writing by post or by facsimile, but no change 

in the price or substance of the Proposal shall be sought, offered, or permitted except 

as required to confirm the correction of arithmetic errors discovered by the committee in 

the evaluation of the Proposals. 

5.13. Disqualification 

The proposal submitted by a bidder is liable to be disqualified if: 

a. Non submission of the Bid in accordance with the RFP. 

b. During validity of the bid or its extended period, if any, the bidder increases his 

quoted prices. 

c. Bid received in incomplete form or not accompanied by Earnest Money Deposit. 

d. Bid received after due date and time. 

e. Bid not accompanied by all requisite documents. 

f. Any conditional letter of acceptance of the contract. 

g. Bidder fails to enter into a contract within 15 days from the issue of Letter of Intent or 

within such extended period, as may be specified by STPI. 

h. Bidders may specifically note that while processing the tender documents, if it 

comes to our knowledge expressly or implied, that a bidder has intended to form a 

cartel resulting in delay / holding up the processing of tender then the bidders so 

involved are liable to be disqualified for this contract as well as for a further period of 

three years from participation in any of the tenders floated by the STPI. 

i. It is also clarified that if need arises the STPI would go in for appointment of outside 

party(ies) to undertake the work under the captioned tender. In case any party 

submits multiple bids or if common interests are found in two or more Bidders, then 




such Bidders are likely to be disqualified, unless additional bids / bidders are 

withdrawn immediately upon noticing such things. 

5.14. Modification, substitution & withdrawal of proposal 

a. No proposal may be modified or substituted subsequent to the deadline for 

submission of proposal. No proposal may be withdrawn in the interval between the 

deadline for submission of proposals and the expiration of the period of proposal 

validity specified by the bidder on the Proposal Form. 




SECTION 6: Proposal Evaluation 

6.1 Pre-Qualification (PQ) Criteria 

The bidder is required to furnish the supporting documents as proof towards prequalification 

criteria, failing which the bid may be rejected. 

The bidder should comply with the following Eligibility Criteria for Pre-Qualification: 

S. 

No. 

Criteria 

Documents Required 

1 The Lead Bidder should be registered 

under the Companies Act, 1956, and 

Lead Bidder should have been in 

existence for the last 5 years in the 

field of Software/ Application 

Development and Integration in India. 

a) Certificate of Incorporation 

b) Memorandum and Articles of 

Associations 

2 Turnover 

A 

The Lead Bidder should have positive 

net worth and an overall annual 

turnover of not less than INR 150 

Crore during each of the last three 

financial years. Out of which INR 50 

Crore should be from Software/ 

Application Development and 

Integration in each of the last three 

financial years from Indian operations. 

(FY 2009-10, 2010-11 and 2011-12 

respectively). 

a) Statutory Auditor’s Certificate for 

Net-worth. 

b) Copy of the audited profit and loss 

account/ CA certificated letter/ 

certified balance sheet/ annual 

report (reflecting overall turnover 

and the turnover specific to 

services/product lines) of the last 

three financial years counter 

signed by Statutory Auditor 




S. 

No. 

Criteria 


3. The Lead Bidder must possess a 

valid Certification in the Capability 

Maturity Model (CMM Level 5). 

4. The Lead Bidder should have an 

active ISO 9001:2008 certification at 

the time of submission of the bid (the 

lead Bidder will have to ensure that 

the ISO certificate is valid during the 

lifecycle of the whole project) 

5. The Lead Bidder should have 

minimum 150 technically qualified 

professionals on its payrolls as on Bid 

Submission Date 

6. The Lead Bidder must have 

experience in the following criteria: 

(i) The Lead Bidder should have 

similar experience (automation 

of the entire organization 

covering all the process and 

functions of its branches and 

sub-branches) in the field of IT 

System Integration/ Information 

Technology Infrastructure 

Projects including 

Implementation / Operations with 

Copy of valid CMM Level 5 Certificate 

Copy of valid ISO 9001:2008 

certificate or equivalent certification 

Self certificate signed by the 

Authorized Representative of the 

Lead Bidder should be submitted. 

The lead Bidders shall submit: 

(i) Work Order & Project 

Completion Certificate; 

(ii) Letter of acceptance by client / 

letter of appreciation by client / 

Satisfactory Performance 

Certificate by client against 

each project mentioning 

Project description, start & end 

date of the project and 

financial value of the project. 




S. 

No. 

Criteria 

at least one completed IT project 

in last 5 years in India worth INR 

12 Crores or 

(ii) The Lead Bidder must have 

experience in Software/ 

Application Development 

projects in at least 3 projects 

worth INR 6 Crores (each) or 

more in last three years. 


7. The Lead Bidder should have the 

experience of developing software 

applications and deployment at a 

Data Centre with a minimum of 250 

users on the same in last 3 

years. 

8. Banned or Blacklisted Companies by 

any State / Central Government or 

any Government Institutions in India 

will not be eligible to participate. 

The lead Bidders shall submit: 

(i) Work Order & Project 

Completion Certificate; 

(ii) Letter of acceptance by client / 

letter of appreciation by client / 

Satisfactory Performance 

Certificate by client against 

each project mentioning 

Project description, start & end 

date of the project and 

financial value of the project. 

An undertaking to this effect, signed 

by authorized signatory, has to be 

submitted by the lead Bidder. 




S. 

No. 

Criteria 


9. The lead Bidder should have an office 

in Delhi/NCR 

10. Permanent Account Number (PAN) of 

lead Bidder available from Income 

Tax authorities. 

Supporting documents to be provided 

Supporting documents to be provided 

11. Consortium/Sub-Contracting only to the extent of data digitization is 

allowed. The lead Bidder is required to provide consortium agreement / letter 

from the sub-contractor for the same. 

6.2 Technical evaluation criteria 

Technical proposals shall be evaluated for only those bidders who met the Prequalification 

criterion. The evaluation committee will evaluate the Technical Proposals 

on the basis of the technical evaluation criterion as provided below. 

During the technical evaluation the responses provided in technical proposal will be 

evaluated out of 100 marks. The bidder will have to score at least 80% marks to be 

declared as technically qualified. Any proposal achieving a Technical Score less than 

80% will be treated as “Not Technically Qualifying the Requirements” and will not 

be considered for further evaluation of the financial proposals. The bidder attaining Zero 

in any of the Technical Criteria may lead to disqualification of the Bid. Only the 

technically qualified bidders will be informed for opening of the financial bid. 

6.2.1 Technical Evaluation Criteria – Compliance matrix 

A detailed evaluation of the bids shall be carried out in order to determine whether the 

bidders are competent enough and whether the bidder’s Proposal technically qualifies 




to the requirements set forth in the RFP. Bids received would be assigned scores based 

on the parameters defined in the table below: 

S. No Criteria / Sub-criteria 

Description / Response 

expected from bidder 

Maximum 

marks 

1. 

Understanding of the RFP 

Assumptions, 

Expectations, Specimen/ 

5 

Typical Output 

2. Experience in handling 2 similar 

Projects (automation of the entire 

organization covering all the process 

and functions of its branches and 

sub-branches) in IT System 

Integration/ Information Technology 

Infrastructure projects including 

implementation / operations should 

have been successfully completed in 

last 3 years 

Value of Projects (in INR 

Crores) < = 10 Cr - 5 

marks 

10 Cr < Value of Projects 

(in INR Crores) < = 15 Cr 

- 10 marks 

Value of Projects (in INR 

Crores) > 15 Cr - 15 

marks 

(attach work order and 

completion certificate for 

each project) 

15 

3. Experience of managing 

applications and systems deployed 

at a Data Centre (of that particular 

application or systems), 

successfully completed or ongoing 

in last 3 years 

250






Maximum 

marks 

5 marks 

(attach work order and/ or 

completion certificate for 

each project) 

4. Experience in handling Application 

Development projects/ developing 

software for distributed environment 

worth INR 5 Crores or more in last 3 

years 

5. Experience in Maintenance of 

software and database management 

3






Maximum 

marks 

like 

a) Proposed Solution 

Architecture* 

b) Bidder’s Proposed 

Work Plan (as per Section 

13.11) and Timelines 

c) Understanding of risk 

factors and mechanism to 

mitigate them 

7. Details of Project Team and CVs of 

Resources dedicated for this project 

Bidder’s Resource 

Deployment Plan (as per 

Section 13.12) and the 

details of the proposed 

resources for the entire 

duration of the project. 

10 

8. Un-priced Detailed Bill of Material 

(BOM) with description and Quantity 

of complete IT Infrastructure 

(Hardware and Software) 

Clear Item wise details as 

per Section 13.19** 

5 

9. 

Technical Presentation before the 

technical evaluation committee 

To assess the complete 

solution proposed by the 

bidder through direct 

20 

interaction and clarifying 

queries (if any) 







Maximum 

marks 

Total Marks 100 

* Solution Architecture: It should comprise of all the details of various components 

involved including the hardware, software, manpower etc. The solution should cover all 

the aspects of the application software & database regarding its design, performance, 

compatibility, robustness, security etc. and also how the same will be implemented and 

ensured. Any additional component, third party software’s working and functioning 

should also be given in detail. It should comprise of the server landscape. Also to be 

included are the abstract/ logical view of the complete system and also separately 

depicting the architecture/ design for network, system and security levels, including the 

complete O&M with generic specifications. 

** If any upgrade is available at the time of delivery of items as specified in the BOM, 

the upgraded hardware/software shall be provided after the acceptance of STPI. 

6.3 Financial Evaluation Criteria 

The Evaluation Committee will open and evaluate the Financial Proposal of the 

Technically Qualified Bidders. The Financial quotation should consist of the cost of all 

the software, hardware, manpower, operation & maintenance cost. The financial 

evaluation will take into account the information supplied by the Bidders in their financial 

proposal. 

6.3.1 The Financial Bids will be opened by Evaluation Committee in the presence of 

Bidder(s)/ representative. The date and time of the same shall be 

communicated to all the Technically Qualified Bidders. 

6.3.2 The Bidder offering the “Lowest Commercial Quotes (L1)” shall be awarded 

the contract and would be termed as “Systems Integrator/ Successful 

Bidder”. 




Methodology for Financial Evaluation 

6.3.3 For all financial bids a Weighted Average Cost would be arrived at, using the 

formula; 

Weights 

Service Charge (I) = 0.4 

Capex + Opex (II) = 0.6 

Net Cost = 0.4 X (I X 950,000 X 5) + 0.6 X II + 200 X B 

Where 

I is the weighted average transaction rate of Service charge quoted 

II is cost of Capex and OPEX being asked for by the bidder 

B – Man Month rate for additional work. 

Currently over 950,000 annual transactions (for external users) are being 

estimated, and expect to grow in future. 

6.3.4 Bidder with the lowest Net Cost would be considered as the L1 bidder. 

Example 

Financial Bid of Bidder A 

I 

Type of Service 

Per transaction rate 

of Service Charge 

Quoted (in Rs.) 

Weight 

a. High Vol Services Rs. 10.00 0.95 

b. 

Low Volume 

Services Rs. 50.00 0.05 




I 

Wt average charge 

(=0.95a + 0.05b) Rs. 12.00 

II 

Cost of Core Components (in Rs.) 

Component 

Amount in figures (in 

Rs.) 

Amount in 

Words 

a. Capex Rs. 8,00,00,000.00 Eight Crore only 

b. Opex Rs. 1,00,00,000.00 One crore only 

II 

Cost of Core 

Component (a + b) 

Rs. 9,00,00,000.00 Nine crore only 

B. Man-month Rate Rs. 1,00,000.00 

Net Cost of Financial 

Bid 

0.4 X (Wt Average Charge X 9,50,000 X 5) + 

0.6 X (Total of Capex & Opex) + 

200 X Man-month rate 

Net Cost of Financial 

Bid Rs. 9,68,00,000.00 

Project Cost 

Recovery for the 

Vendor 

7,12,500 

Transactions 

(25% less than 

estimated) 

Estimated - 

9,50,000 

transactions 

11,87500 

Transactions (25% 

more than 

estimated) 

a. 

Through Service 

Charge Rs. 4,27,50,000.00 Rs. 5,70,00,000.00 Rs. 7,12,50,000.00 

b. Capex + Opex Rs. 9,00,00,000.00 Rs. 9,00,00,000.00 Rs. 9,00,00,000.00 

Net Recovery Rs. 13,27,50,000.00 Rs. 14,70,00,000.00 Rs. 16,12,50,000.00 

Additional Through 

change order Rs. 2,00,00,000.00 Rs. 2,00,00,000.00 Rs. 2,00,00,000.00 




6.4 Confidentiality of process 

Information relating to the examination, clarification, evaluation and comparison of 

Proposals, and recommendations for the award of the project shall not be disclosed to 

Bidders or any other persons not officially concerned with such process until the award 

to the Systems Integrator/ Successful Bidder offering the lowest quotes has been 

announced. 

6.5 Corrections of errors 

Bidders are advised to exercise greatest care in entering the pricing figures. No 

requests regarding correction of mistakes in the financial bids will be entertained after 

the quotations are opened. All corrections like cutting or overwriting etc., if any, should 

be initialed by the person signing the tender form before submission, failing which the 

figures for such items may not be considered. 

Arithmetic errors in bids will be considered as follows: 

6.5.1 Where there is a discrepancy between the amounts in figures and in words, the 

amount in words shall govern. 

6.5.2 Where there is a discrepancy between the unit rate and the line item total 

resulting from multiplying the unit rate by the quantity, the unit rate will govern 

unless, in the opinion of the evaluation committee, there is obviously a gross 

error such as a misplacement of a decimal point, in which case the line item 

total will govern. 

6.5.3 Where there is a discrepancy between the amount mentioned in the bid and the 

line item total present in the Schedule of Prices, the amount obtained on 

totaling the line items in the Bill of Materials will govern. 

The amount stated in the proposal, adjusted in accordance with the above procedure, 

shall be considered as binding, unless it causes the overall tender price to rise, in which 

case the bid price shall govern. 




SECTION 7: Appointment of System Integrator 

7.1 Letter of Intent (LoI) 

A letter of intent shall be issued in the first instance informing the Systems Integrator/ 

Successful Bidder to the decision of the competent authority to accept his bid and the 

award letter shall be issued only after submission of Performance Bank Guarantee. In 

case of failure by the bidder to furnish the Performance Bank Guarantee within the 

specified period, STPI shall without prejudice to any other right or remedy available in 

law, be at liberty to forfeit the Earnest Money Deposit absolutely and the letter of intent 

shall be considered withdrawn. 

7.2 Award of Contract 

On submission of the Performance Bank Guarantee, the Successful Bidder will be 

required to sign an agreement with STPI as per draft placed at section 13.20 of the RFP 

on provisioning of Letter of Intent within the date as specified by STPI. The prospective 

bidder will be deemed to have entered in the contract only after formally signing contract 

documents and submission of Performance Bank Guarantee. 

7.3 Performance Bank Guarantee 

i. Systems Integrator/ Successful Bidder shall deposit an unconditional and 

irrevocable Performance Bank Guarantee (PBG) from a Nationalized bank 

acceptable to the STPI, payable on demand, for the due performance and 

fulfillment of the contract by the Systems Integrator, within 15 days from the 

date of issuance of LoI. The format of the Performance Bank Guarantee is 

given in Section 13.16, Annexure XVI 

ii. 

iii. 

The Performance Bank Guarantee shall be denominated in the currency of 

the contract, i.e. Indian Rupees (INR). 

This Performance Bank Guarantee will be valid for the entire Project 

Duration, i.e. period of 45 Weeks (Development Phase) + 5 years (O&M 

Phase) + 1 year from the award of the contract. The Performance Bank 




Guarantee amount would be 10% of the Total Contract Value and as 

mentioned in the Payment Schedule below. PBG is subject to the terms and 

conditions in the Performance Bank Guarantee, at the end of the above 

mentioned period, the Performance Bank Guarantee will lapse 

automatically. 

iv. 

All charges whatsoever such as premium; commission etc. with respect to 

the Performance Bank Guarantee shall be borne by the Systems Integrator. 

v. The Performance Bank Guarantee may be discharged / returned by the 

STPI, upon being satisfied that there has been due performance of the 

obligations of Systems Integrator under the contract. However, no interest 

shall be payable on the Performance Bank Guarantee. 

vi. 

vii. 

viii. 

In duration of extension of the project timeline, the Systems Integrator has to 

submit the renewed PBG with the new validity before one week of the expiry 

of the old PBG. 

In the event of the Systems Integrator/ Successful Bidder being unable to 

service the contract for whatever reason, the STPI would evoke the PBG. 

Notwithstanding and without prejudice to any rights whatsoever of the STPI 

under the Contract in the matter, the proceeds of the PBG shall be payable 

to the STPI as compensation for any loss resulting from the Systems 

Integrator’s failure to complete its obligations under the Contract. The STPI 

will notify the Systems Integrator in writing of the exercise of its right to 

receive such compensation within 14 days, indicating the contractual 

obligation(s) for which the Systems Integrator is in default. 

The STPI shall also be entitled to make recoveries from the Systems 

Integrator’s bills, performance bank guarantee, or from any other amount 

due to him, the equivalent value of any payment made to him due to 

inadvertence, error, collusion, misconstruction or misstatement.. 




SECTION 8: Scope of Work 

8.1 Detailed Scope of Work 

The scope of work for this project would include development of a centralized and 

automated solution to facilitate the delivery of all internal and external activities of 

Software Technology Parks of India (STPI) and its various stakeholders. The application 

aims to support the STPI system and processes. This project is envisaged to strengthen 

the STPI system to ensure adequate and timely delivery/execution of all user related 

services as well as internal services. 

A Functional Requirement Document (FRD) would be provided to the interested 

Bidder(s) to have a brief overview on the scope of the project. The Systems Integrator/ 

Successful Bidder would be required to design, develop, implement and maintain an 

end-to-end solution for Computerization of STPI. The Systems Integrator/ Successful 

Bidder would be required to revalidate the existing Systems Requirement Specification 

(SRS) which would be provided by STPI. 

The Systems Integrator/ Successful Bidder would develop the Solution/ Application in 

the premises of STPI, Noida. The primary site for the hosting of the application would be 

Noida and the Disaster Recovery site would be Bangalore or the site decided by STPI. 

The Solution should be based upon the latest Open Standard/ Market Proven 

Technology(ies) at par with International Standards. The application software should be 

certified by STQC (or equivalent certification by a similar Government Agency) for the 

quality assurance. 

Scope of Work for the Computerization of STPI would include, but not limited to: 

8.1.1 The Systems Integrator/ Successful Bidder would understand all the documents 

(including the FRD document) made available by STPI, re-validate existing 

System Requirement Specification Document (SRS) and prepare of a System 

Design Document (SDD). 

8.1.2 The revalidated SRS and the prepared SDD would require acceptance of STPI. 




8.1.3 The successful bidder would be required to Design, Develop and Integrate 

software and all related applications. 

8.1.4 The successful bidder is required to ensure testing, modification and user 

acceptance of solution and should be responsible for the completion of Data 

Migration and Database Creation (along with Data Entry and Data Digitization). 

8.1.5 During Phase 1, the bidder should be responsible to carry out Pilot in 5 offices 

– Head Quarters: New Delhi, Noida, Bangalore, Hyderabad and Mumbai/ Pune. 

The Project would be deemed to “Go-Live” upon successful completion of the 

pilot implementations. 

8.1.6 On successful completion of the Pilot, the Systems Integrator would be required 

to initiate Phase 2 (after obtaining clearance from STPI on the satisfactory 

working in Phase 1) implementation at rest of the STPI centres. 

8.1.7 At the time of User Acceptance Testing (UAT), the Systems Integrator/ 

Successful Bidder would provide Brand New Enterprise Class Hardware. The 

hardware would include SAN, Servers, etc for the successful implementation of 

the proposed solution. An indicative list of equipments to be supplied by the 

selected Systems Integrator are as under: 

S. No. Component 

1 Application Servers (Development, Test, Production) 

2 Database Servers (Development, Test, Production) 

3 BI & DW Servers (Development, Test, Production) 

4 Email Server 

5 Tape Drive (with tapes) 

6 Router, Switches 

7 Firewall with IPS, Antivirus 




8 UPS 

9 SAN Storage 

10 Server Racks/ Blade enclosures 

11 SLA Monitoring Tool 

12 

Licenses of recommended Systems Software, Tools (DW/BI/DMS), 

RDBMS and OS 

13 Backup Software 

14 Data Replication Solution 

8.1.8 Implementation of a DW/BI solution that provides a centralized repository for 

STPI services and in-house data that should facilitate Generation of Standard 

Reports, Ad-Hoc Report, Customized & Exception Report etc, data analysis, 

Dashboards for Senior Management, advanced Search Features and; 

optimized response time for reporting modules 

8.1.9 Implementation of a Content & document management system shall be the sole 

responsibility of the Systems Integrator. 

8.1.10 Procurement of all software licenses, tools and their installation on the 

deployed hardware (including all licenses) would be perpetual licenses, and in 

the name of STPI. 

8.1.11 The Systems Integrator/ Successful Bidder shall develop the Operational 

Procedures Manual, Acceptance Test Plan, Acceptance Test Specifications 

user manual, system manual, data dictionary, data definitions, training & 

knowledge transfer plans, relevant training modules and handholding support. 

8.1.12 The successful bidder is required to submit Standard Operating Procedures 

(SOP) other manuals along with successful completion of all the trainings. 

8.1.13 On completion of Phase 2/ Milestone 3, the successful bidder would be 

required to initiate Operations & Maintenance phase. 




8.1.14 The successful bidder shall impart necessary training to the nominated 

personnel of STPI. 

8.1.15 The entire infrastructure necessary for solution development would be arranged 

and managed by the Systems Integrator/ Successful Bidder. 

8.1.16 Additional modules/ queries and reports have to be developed during the whole 

duration of the project as and when required by STPI. 

8.1.17 The Systems Integrator/ Successful Bidder shall also make provisions for 

interface with Department of Revenue, Reserve Bank of India (RBI), Ministry of 

Commerce, Commercial Intelligence, etc, as per the requirements of STPI. 

8.1.18 Systems Integrator/ Successful Bidder shall provide the SLA monitoring tool to 

capture the service performance of the Solution and generate statistics for 

service levels. 

8.1.19 The developed solution/ application should have sufficient compatibility with 

mobile browsers to enable push/ pull of content and browsing features. The 

Systems Integrator/ Successful Bidder shall setup a Web email messaging 

system with a mobile version (accessible from mobile phones using mobile 

browser or IMAP). 

8.1.20 The Systems Integrator/ Successful Bidder shall make provision for dedicated 

resources for the maintenance and support of Website (hardware, software, 

content) and email administration. 

8.1.21 A helpdesk support of 12*6 (9:00am-9:00pm) with at least 1 person to support 

the secured area users of Department for resolution of queries related to the 

website. The Service Provider will deploy tools to monitor and submit reports 

(as and when required by STPI) stating details like – issue, issue resolution 

time etc. No toll free number needs to be set up (The location for helpdesk shall 

be provisioned by STPI). 

8.1.22 Warranty and Maintenance for all IT infrastructures to be provided as part of the 

project for the period of the contract. The Service Provider shall be required to 




interact with and manage the Systems Integrators for the IT infrastructure 

provided. 

8.1.23 The Systems Integrator/ Successful Bidder shall perform Operation and 

Maintenance for a period of 5 years. 

8.2 Design, Development and Deployment Phase 

The scope of work has been broadly divided into following phases: 

8.2.1. Change Management 

Change Management related training will be provided by Systems Integrator/ 

Successful Bidder to STPI personnel in order to build Internal Capacities to support 

the in-house activities of STPI on an on-going basis for electronic forms, new 

application integration and service registration on SDG/ Portal and continuity when the 

Systems Integrator exits. Change Management will encompass the STPI Portal 

Framework and Website Guidelines, Service Delivery Guidelines understanding and e- 

Form processing at No Additional Cost to STPI during the entire Project Duration*. 

[*Project Duration: 45 Weeks for Application Development & 5 years for Operation 

& Maintenance of Application] 

8.2.2. Design, development and deployment of various modules 

The proposed project on Computerization of STPI consists mainly of fourteen logical 

modules. The brief for each module is given below and for detailed information the 

interested Bidder(s) may refer FRD: 

a) STPI Portal: The key objective of the STPI Portal is to provide services by enabling 

e-Forms. Users/ STPI employees will access the e-forms by logging in to the STPI 

portal. The user will visit STPI, if required, for the verification of supporting 

documents and collection of service output (Certificate, approval letter etc.), thereby 

making the System interactive, transparent and efficient. 

i) STPI Portal will act as a front-end for all user facing activities from service 

requests, utility payments to online interaction with concerned STPI officials. 




ii) STPI Portal should act as a front end for all the employee related service 

requests. 

iii) The portal should allow management of the portal’s content through an 

administrative console. 

iv) The user shall be allowed to fill and submit the e-forms. 

v) The user should be able to track the status of the submitted e-Form. 

vi) The user should be allowed to download the approved letter. 

b) e-Forms Creation System: The system shall allow creation/ deletion/ modification 

of e- Forms (Work-flow should be role based and online). 

c) Unit Management System: The Unit Management System acts at the backend and 

processes all the service requests. This module will allow STPI officials to receive 

applications, thereafter approve, reject or forward for further verification and finally 

deliver the approved services to the users. For further details, refer FRD. 

d) DataCom Management System: The DataCom Management System acts at the 

backend and processes all the service requests. This module will allow STPI officials 

to receive applications, thereafter approve, reject or forward for further verification 

and finally deliver the approved services to the users. The DataCom Management 

System should be designed to allow role based access to all the technical staff. 

There will be no direct interaction with the live network. Any access has to be 

allowed through the application portal only. All the activities/ events performed by the 

users will be recorded as logs (application). All the change management, 

configuration management, fault logging, inventory management, process 

management, data/ workflow management has to be made through the application. 

All the network monitoring, trouble shooting, analysis including future plan and 

design has to be done through application portal. For all the links (users and backbone) 

the complete status and performance analysis has to be done through the 

application including the tickets management system generated automatically 

through the application. All the reports to be based on the live network data captured 




by the application. Any third party software, additional component required may be 

integrated with the application. 

i) Operations Group - Maintenance of Networks / Troubleshooting 

ii) 

iii) 

iv) 

Link Feasibility and Commissioning for new user - Radio Network & Fiber 

Optics Network 

Network Analysis 

User Id Creation 

v) Helpdesk Management 

vi) 

Up gradation/ Down gradation and Commissioning of Local loop – Fiber/ Radio 

vii) Preparation of Incident Report, RFO of the Incident and updating of FRMS 

viii) Preparation of Duty Roaster for HelpDesk Staff 

ix) 

Up gradation/ Down gradation and commissioning of Backbone 

x) Termination of Local Loop – Fiber/ Radio 

xi) 

Termination of Co-Location 

xii) Maintenance of Networking Equipment 

xiii) Bandwidth Module 

xiv) NIXI Payment Correspondence 

xv) CSME (CSM, CMDS) Services (Satellite services) 

xvi) Co-location Rack Service to Third party Telecom Service provider 

xvii) Disaster Recovery (DR) Services 

xviii) Co-location of server 

xix) Revision in existing tariff 




e) HR and Administration Management System – This module will be used for 

internal functions at STPI. This module aid the HR and Administration Group 

perform all their employee related activities. 

i) Leave Travel Concession (Advance) 

ii) 

iii) 

iv) 

LTC Settlement 

Earned Leave Encashment 

STPI Certificate 

v) Annual Progress Appraisal Report 

vi) 

vii) 

viii) 

ix) 

Forwarding of application through proper channels 

Application for Passport 

Permission to travel abroad 

Tuition Fee 

x) Updation of family/Personal profile 

xi) 

xii) 

xiii) 

xiv) 

xv) 

xvi) 

xvii) 

Withdrawal from PPF/GPF 

Buying of Softex Forms 

Purchase of Stationery 

Need of stationery by office employees 

Purchase of House Keeping Goods 

Approval of Loan 

Reimbursement of Local Conveyance 

xviii) Reimbursement of Overtime 

xix) 

xx) 

xxi) 

Application for leave 

Payment processing for vendors 

Reimbursements for Expense Claims-Staff 




xxii) 

Annual Property Return 

xxiii) Purchase/ Re-filling of Cartridge 

xxiv) Requisition of use for office vehicles 

xxv) 

Payment of TA/ DA 

xxvi) Pre-Recruitment Process 

xxvii) Post-Recruitment Process 

xxviii) Movable/immovable property declaration/permission 

xxix) 

xxx) 

xxxi) 

xxxii) 

Home Town Declaration 

Promotion Policy 

Employee Code Generation 

Parliamentary Policy 

xxxiii) RTI 

xxxiv) Resignation 

xxxv) 

Transfer 

xxxvi) Retirement 

xxxvii) Probation Clearance 

xxxviii) Suspension/ Penalties/ Issue of Memorandum 

xxxix) Birthday Gift Cheque 

xl) 

Court Cases 

f) Financial Management System - This module will be used for internal functions at 

STPI. This module aid the Finance, Accounts and Billing Group perform all their 

activity(ies). 

i) Booking in Tally of all Billing 

ii) 

Cash handling for Centre- Sale of Softex Forms 




iii) 

iv) 

Cash handling for Centre- Settlement of Advances/ Loans made to Staff 

CST Re-imbursement 

v) Maintenance of Records for Centres and Sub-centre 

vi) 

vii) 

viii) 

ix) 

Disbursement of CST 

Pay Bill (Salary) 

Payment for Capital Purchases 

Payment for Misc. Purchases and Imprest Settlement for Sub-Centres 

x) Payment for Misc. Purchases- by Centre Deptts 

xi) 

xii) 

xiii) 

xiv) 

xv) 

xvi) 

xvii) 

Payment to Carriers of Centres and Sub-centres 

Preparation of Annual Budget 

Fund Allocation for recurring expenses / Request for Balance Funds 

Fund Management 

Project Accounting/ Billing 

Preparation of Balance Sheet 

Maturity of FD and investment of funds 

xviii) Payment of Advance/ Income tax 

xix) 

xx) 

xxi) 

xxii) 

Payment of Tax and Liability 

Co-Location Billing 

DataCom Billing-Centre 

DataCom Billing- Sub Centre 

xxiii) EHTP Billing 

xxiv) Incubation Services- Centre 

xxv) 

Incubation Billing- Subcentre 




xxvi) STP Billing-Newly Registered Units 

xxvii) Termination of service 

xxviii) Periodic Reviewing 

xxix) Revision in existing tariff 

xxx) 

STPI centre specific bank reconciliation reports and service-wise transaction 

reports. 

g) Incubation Management System - The Incubation Management System acts at the 

backend and processes all the service requests. This module will allow departmental 

officials to receive applications, thereafter approve, reject or forward for further 

verification and finally deliver the approved services to the users 

i) Renting Furnished/ Semi-Furnished Raw Space 

ii) Terminate Incubation Service – Request from User 

iii) Maintenance of Area 

iv) Upsizing 

v) Downsizing 

vi) Extension of License term 

vii) Meetings 

h) Quality Management System - This module will be used for internal functions at 

STPI. The employees of STPI will be able to access the e – Forms related to Quality 

Management on the STPI Portal. The Quality Management System also acts at the 

backend and processes all the service requests. This module will allow departmental 

officials to receive applications, thereafter approve, reject or forward for further 

verification and finally deliver the approved services to the users 

i) Change Requests (Procedures/Formats) 

ii) Conducting MRC Meetings 




iii) Training 

iv) Coordinating Internal Audit 

v) Third Party Audit (Certification and Surveillance Audit) 

vi) Risk Management (Analysis, VAPT & Mitigation) 

vii) Corrective Action and Preventive Action 

i) Project Management System – This module will help the Project Consultancy 

Group and Civil Group to manage their activities. This module will help in defining 

and structuring projects, tasks, and budgets which will aid in monitoring project 

status. 

i) Identification of Internal Projects by STPI Centre 

ii) Identification of Internal Projects by STPI HQ 

iii) Identification of External Projects by STPI Centre/ HQ 

iv) Implementation of Consultancy Projects/Project Management 

v) Operation and Maintenance Projects 

vi) Implementation of Turnkey Projects 

vii) Records Management 

viii)Training 

ix) Billing 

x) Funding 

xi) Final Settlement (Financial Closure of Project) and Inventory Settlement 

xii) Project Closure 

j) Procurement Management System – The key objective of this module is to allow 

the employees of STPI to raise requisition for purchase of various items (which 

would also include e-Tendering as per the discretion of STPI). Thereafter the 

requisition is forwarded for approval/ rejection. 




k) Admin Modules – The administrative module will help to define privileges for 

various user and groups. 

i) The module assists in Authentication 

ii) Ability to create new groups and assign Users to Group 

iii) Ability to update / view Group(s) Details (Member/Privilege counts) 

iv) Assigning/ Managing privileges to individual Users or User Groups 

v) Creation/ Modification of Users 

vi) Record retention schedule 

l) Workflow Management System – This module would allow STPI to define different 

workflows for different types of jobs or processes. Once the task is complete, the 

workflow software ensures that the individuals responsible for the next task are 

notified and receive the data they need to execute their stage of the process. 

m) Management Information System – This module will be used to provide regular 

inputs and information to the designated officials. It should have the capability to 

merge criteria/ integrate reports to produce reports with the desired outputs. It 

should include all the scheduled reports, on-demand reports, exception reports etc. 

All the reports of all the modules mentioned as a part of the Computerization of 

STPI project should be incorporated in the MIS module which would assist STPI in 

better control, monitoring and decision making for the future. 

n) Document Management System – This module will be used to track and store 

electronic documents and/or images of paper documents. It is usually also capable 

of keeping track of the different versions created by different users (history tracking). 

Document management systems shall provide storage, versioning, metadata, 

security, as well as indexing and retrieval capabilities. Scope of the successful 

bidder shall include digitization of a minimum of 2 Lakh documents. Payments shall 

be made for every subsequent 10,000 documents (as and when required) by 




furnishing relevant bills to STPI. STPI shall make payments for digitization of every 

subsequent 10,000 documents within 45 days of receipt of bill. 

o) Asset Management / Inventory Management - STPI intends to manage its 

inventory using the proposed solution/ application which shall comprise of an asset/ 

inventory management module. It shall be able to provide the following: 

i) The module shall create a database of all the assets with STPI and the Systems 

Integrator/ Successful Bidder with a unique identification against each asset. 

ii) As and when assets are allocated, re-allocated and/or de-allocated against an 

entity (resource/ team, etc) it shall be able to update/ append the database 

accordingly. 

iii) It shall also have the capability to track assets allocated to an entity as and when 

required by STPI. 

iv) In case a new asset is procured or an old asset is disposed off, the module shall 

have the capability to update the database accordingly. 

p) E-Tendering - The scope of e-Tendering is the specification of business documents 

exchanged between a public sector buyer and an external supplier during the 

tendering and awarding phases in electronic public procurement. The basic 

requirements for e-Tendering includes, but not limited to, the following: 

i) Allow interested Bidder(s) to respond to tenders within the specified time-limit 

ii) User interface with a list of current tenders 

iii) Search facility based on various categories of tenders like organization, type of 

product etc. 

iv) Controlled access to tenders using passwords, user profiles and permissions 

v) Changes to the quotations 

vi) Be able to track the number of Tender Downloads along with their respective IP 

Addresses and user details 




vii) User verification through user id & password and/ or digital signature 

viii)Repository of previous tenders 

ix) User interface with a list of response to a particular tender 

x) Collaboration facilities enabling a number of people to work on creating a tender 

document or to evaluate tenders 

xi) Partially automated evaluation of tenders and award notification 

8.3. Data Digitization 

Approximately, 25 records for each module would be required to be digitized for the 

application for the purpose of Successful User Acceptance Testing of the Application 

Software. Test cases would be mutually identified by STPI and the Systems Integrator. 

Scope of the successful bidder shall include digitization of a minimum of 2 Lakh 

documents. Payments shall be made for every subsequent 10,000 documents (as and 

when required) by furnishing relevant bills to STPI. STPI shall make payments for 

digitization of every subsequent 10,000 documents within 45 days of receipt of bill. For 

payment purpose, lots of 10,000 documents shall be considered. 

8.3.1. Data Migration 

Data from existing applications at various STPI centres would need to be migrated to 

the proposed Solution/ Application. Some of the applications requiring Data Migration 

are mentioned below: 

a) HRMS Application - This application is used by HR and Administration department 

for completing various HR activities. 

b) EXIM Application 

c) Tally, etc. 

8.3.2. Business Intelligence and Data Warehousing 




The scope of business Intelligence would involve a process to gather respective fields 

to transform it later into knowledge, which could further be used to understand the 

needs of all Stakeholders. 

The proposed DW/BI solution should provide a centralized repository for STPI services 

and in-house data. It is expected to serve as an MIS repository for STPI. In addition 

other external stakeholders within Government and other external stakeholders 

increasingly require complex analytical data inputs. Such requirements can be fulfilled 

through the DW/BI solution without stressing the operational systems that is likely to 

impacting their performance. The BI solution is expected to fulfill the below key 

objectives: 

i) Generation of Standard Reports, Ad-Hoc Report, Customized & Exception 

Report etc. 

ii) Facilitate data analysis 

iii) Dashboard for the Senior Management 

iv) Advanced Search Features 

v) Optimised response time 

The DW and BI solution should have the minimum features: 

i) ETL Functionality 

ii) User friendly GUI for ease of use 

iii) Re-usability of components 

iv) Capable of deployment in real time and batch data integration requirements 

v) Metadata management 

8.3.3. Training 

The Systems Integrator would be required to impart hands on training to all STPI 

officials. Training would include the following: 

a) Class room training to all STPI officials by trained instructor. 




b) Hands-on training to all STPI officials on the developed application 

c) Train-the-trainer training to the 20 designated STPI officials 

d) Developer and System Administrator training to at least 5 STPI personnel covering 

all aspects software development and maintenance. 

Training schedule and the training manual should be made available to STPI one week 

before the scheduled training and would be provided to each participant during training 

(Training manual should contain all the modules and also should suffice clearly the roles 

and responsibilities of the different level of officials as acknowledged in the application 

software). 

Context-sensitive help/ online help/ visual tutorial should be available with the 

application software for online understanding of software 

8.3.4. Provision of Hardware/ Software by Systems Integrator 

a) The entire “Hardware Infrastructure and Software” including Computers/ Server, 

Laptops, Projectors, UPS, Printers, stationery and requisite software, required for 

the purpose of analysis, design, development and testing would be arranged and 

managed by the Systems Integrator/ Successful Bidder. 

b) At the time of User Acceptance Testing (UAT), the Systems Integrator/ Successful 

Bidder would provide Brand New Enterprise Class Hardware. The hardware would 

include SAN, Servers, etc for the successful implementation of the proposed 

solution. 

c) As and when required during the project duration, the said Hardware/ Software 

would be updated/ upgraded to meet the Service Level Agreements (SLAs) at no 

additional cost to STPI. 

d) The Hardware provided by the Systems Integrator would be OEM supported and 

would be Application/ Platform Independent. 

e) The acceptance and ownership of the Hardware would lie solely with STPI. 




f) All software to be deployed as part of the project would be in the name of the STPI 

and the original copy of the same shall be deposited by the successful bidder at the 

office of the STPI after signing of the contract and before the installation of the 

software at any of the sites. The licenses of all software should be perpetual. 

g) Storage, Servers and System Software would be provided by Systems Integrator/ 

Successful Bidder. 

h) The office space (including space for Help-Desk) will be provided by STPI. 

Note: End user machines and backbone connectivity would be provided by STPI. 

8.3.5. Disaster Recovery (DR) Site 

The Systems Integrator/ Successful Bidder is required to build an active DR Site for the 

entire Solution/ Application. The requisite bandwidth for synchronous transfer of data 

would be provided by STPI. The Disaster Recovery site location would be Bangalore or 

a location as decided by STPI. 




8.3.6. Project Roll-out and Implementation Plan 

The project will commence within a week of awarding the contract. Application 

Development will start immediately while Data Collection, Digitization and Migration will 

be done in phases. 

a) The project will roll-out in two phases namely Pilot and Rollout. In the first phase 

(Pilot), 5 centres will be covered: Head Quarters- New Delhi, Noida, Bangalore, 

Hyderabad and Mumbai/ Pune. After successful roll-out (Application Design, 

Development, Testing and Deployment) of first phase, the Systems Integrator will 

have to take a go ahead from STPI to start the second phase (Rollout). 

b) After the successful Pilot Phase; rest 5 Directorates and the 43 sub-centres would 

be covered in the Rollout Phase. The entire centres and sub-centres have to be 

covered by the end of the Rollout Phase. 

The department will decide the centres to be covered in each phase and communicate it 

to the Systems Integrator. 

8.3.7. O&M Phase 

The scope of work during the O&M Phase would include, but not limited to, the 

following: 

a) Operation and Maintenance phase would be for 5 (five) years after completion of the 

hand-holding and commissioning phase. 

b) The Systems Integrator shall modify the Solution/ Application as specified by STPI 

and remove the defects/ bugs and bring the system back to proper working 

condition, without prejudice to terms and conditions under the contract. 

c) Systems Integrator is required to update the Server(s)/ System Software, etc, as 

needed 

d) Updating and Maintenance of solution would include revising, editing web pages to 

keep the website up to date in consultation with STPI. 

e) Change Management as and when applicable. 




f) Uploading/ removing of downloadable files at regular intervals. 

g) Taking regular data back-ups as decided by the department and necessary for 

smooth operations. 

h) Creation and Submission of detailed MIS reports as and when needed in the format 

specified by STPI. 

i) Developing/ Procuring and maintaining tools for SLA monitoring. 

8.3.8. Compliance to general specifications of the solution 

a) Consortium/Sub-Contracting to the extent of data digitization is allowed. 

b) Application should have a standardized look and feel, in concurrence to the local 

factors and Government requirements. 

c) Application should log all user actions and should have reporting facilities that 

can be utilized in system performance and security access controls monitoring. 

d) Application should provide the capability for a user to log in once and be able to 

access all appropriate services. 

e) Application should support use of digital certificates/ digital signatures. 

f) Application should provide the secured online payment services. 

g) Application should be IPv4 and IPv6 compliant in all respects. 

h) Application is aimed as a repository of information and transactional services 

offered by STPI. 

i) STPI will accept the Solution/ Application developed by the Systems Integrator 

after conducting successful User Acceptance Testing (UAT) of the Solution/ 

Application. 

j) STPI also reserves the right to appoint a third party/agency to conduct the UAT 

on its behalf. 

k) Any bugs identified during the UAT should be fixed by the Systems Integrator 

before acceptance of the software by STPI. 




l) The SLA monitoring tools are required to be configured by the Systems 

Integrator/ successful bidder to track and report the application performance 

metrics. 

m) Any new software or applications required for the successful development, 

successful User Acceptance Testing and for compliance of the SLA’s during the 

entire duration of the project will have to be managed by the Systems Integrator. 

n) Application should be Platform independent. 

o) STPI requires 100% implementation of Bilingual (Hindi, English) features with 

Unicode support to the extent of Technology permits. 

p) All application software, hardware, data, plans, drawings, specifications, designs, 

reports and other documents procured or developed by the Systems Integrator/ 

Successful Bidder in the execution of the contract shall remain the property of the 

STPI, right from the beginning of the contract, during the whole duration of the 

project and after the expiry or termination of the contract. 

q) The ownership shall also remain with the STPI in case the Systems Integrator/ 

Successful Bidder fails to execute tasks to the satisfaction of the STPI. 

r) The STPI shall also remain the sole owner of the Hardware/ Software supplied at 

the time of UAT in case the contract is terminated for any other reasons. 

s) Systems Integrator/ Successful Bidder shall adhere to the W3C guidelines as 

mentioned in www.w3.org/security to meet compliance on usage (internal and 

external) for application development and O&M Phase. 

8.4. Deliverables 

8.4.1. Solution/ Application Development Phase: 

The selected Systems Integrator would be required to submit the following deliverables 

in hard copy/ soft copy (protected media)/ or both, as per the Solution/ Application 

Development Timelines mentioned in Section-9. 

a) Detailed Project Plan including the Resource Deployment Plan 




b) Revalidation of existing System Requirement Specification Report (SRS) 

c) System Design Document (SDD) 

d) Prototype of Application Software 

e) Acceptance Testing Reports (Report on Beta Testing of the software) 

f) Application software with source code in two sets (in protected media) along with 

source code and/ or license of third party API/ any other software used. 

g) User Manual of the Application Software 

h) Technical Manual of the Application Software 

i) Classroom, Hands on, Train the trainer, developer & System Administrator Training 

on the application developed along with training, user and technical manual 

j) User Acceptance Testing (UAT) Report 

k) Hardware Supply, Installation and Commission – Satisfactory certificate from the 

SPTI officials. 

8.4.2. Operation and Maintenance (O&M) Phase 

During Operation and Maintenance phase, Systems Integrator would be required to 

support the application for any bugs in the developed solution for which support should 

be available on call / email / telephone. During this phase, the selected Systems 

Integrator shall deploy at least 2 onsite fulltime resources at STPI. 

a) Final version of the application software with source code in 2 sets of soft copy 

(protected media) and along with source code and/or license of third party API/ any 

other software used. 

b) Software upgrades/ enhancements with source code. 

c) Call Register (Online) - The Systems Integrator/ Successful Bidder shall maintain a 

call register for logging complaints during post implementation support period. The 

Systems Integrator/ Successful Bidder shall essentially provide complaint number for 




each complaint call made by the user. The solution shall generate an automated 

complaint ticket. 

d) Reports - Following reports are to be provided for all the activities as and when 

required by STPI: 

i) SLA attainment reports 

ii) Report on number of problems referred to support team and resolution status. 

iii) Report on number of software upgrades/ enhancements, bug fixes, patches etc 

iv) Any other Report as desired by STPI. 

8.5. Acceptable Cycle Time 

The table below depicts the Targeted Cycle Time as approved by STPI. The acceptable 

cycle time for the rest of the services would be defined by STPI at the time of contract 

signing with the Systems Integrator/ Successful Bidder. 

S. No 

Description of Services 

Cycle Time 

(in days) 

1 Registration under STP Scheme 

1. a Issue of Letter of Permission 10 

1. b Legal Undertaking-cum-endorsement of CG 3 

1. c Issue of Green Card 2 

2 Renewal of Registration 

2. a Issue of Letter of Permission 3 

2. b Legal Undertaking-cum-endorsement of CG 3 




S. No 


Cycle Time 

(in days) 

2. c Issue of Green Card Same Day 

Post Registration Amendments 

3 Enhancement of CG 2 

4 Expansion of Location with endorsement of GC 2 

5 Change of Location with endorsement of GC 5 

6 Change of Name with endorsement of GC 2 

7 Merger/ Acquisition 7 

Capital Goods Related 

8 Import Certificate 2 

9 Indigenous Procurement Certificate 2 

10 Re-export Certificate 2 

11 NOC for Repair/ Replacement of CG 2 

12 Inter-Unit Transfer permission of CG 2 

13 Destruction of CG 2 

14 Donation of CG 2 




S. No 


Cycle Time 

(in days) 

Export Related Activities 

15 Certification of SOFTEX 30 

16 Sub-Contracting Permission 5 

17 DTA Sales Entitlement Permission 2 

Exit from STP Scheme 

18 De-bonding of Location/Premises (complete) 5 

19 Final Exit 5 

Others 

20 De-bonding of Location (Partial) 2 

21 CST Reimbursement 7 

22 Issue of Cheque against CST Reimbursement claim after 

receiving the funds 

1 




SECTION 9: Project Timelines and Milestones 

9.1. Project Timelines and Milestones 

The Project Timelines would start from the date of Issuance of LoI (Week “W0”). The tentative timelines for project rollout 

is as follows: 

9.1.1. Milestone 1: 

Sno Activity 

Time of Completion (Elapsed in 

Weeks) 

Milestones W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10 W 11 W 

12 

W 

13 

W 

14 

1 Award of Contract to 

Systems Integrator/ 

Successful Bidder & 

Signing of Contract 

Agreement 

2 Project Kick-off 

Meeting with all the 

Stakeholders 

Project Kick- 

Off 

3 Detailed Project Plan 

including Resource 

Deployment Plan 




Sno Activity 


Weeks) 

Milestones W1 W2 W3 W4 W5 W6 W7 W8 W9 W 10 W 11 W 

12 

W 

13 

W 

14 

4 Revalidation of 

existing SRS 

(System 

Requirement 

Specification) and 

Preparation of SDD 

(System Design 

Document) and their 

acceptance, 

Prototype of the 

Application Software 

and Acceptance of 

Prototype 

Milestone 1 






Weeks) 

S. 

No. 

Activity 

Milestones 

W 

14 

W 

15 

W 

16 

W 

17 

W 

18 

W 

19 

W 

20 

W 

21 

W 

22 

W 

23 

W 

24 

W 

25 

5 Database Creation 

6 Development and Integration 

of Software/ Applications 

S. 

No. 

Activity 

Milestones 

Time of Completion (Elapsed in Weeks) 

W26 W27 W28 W29 W30 W31 W32 W33 W34 W35 

7 Data Entry and Digitization 

8 Comprehensive training for 

Users 

9 Hardware Supply, Installation 

& Commissioning 

10 Phase - I: Project "Go-Live" 

& UAT 

(Pilot in 5 Offices - Head 

Quarter (Delhi), Bangalore, 

Hyderabad, Noida, Pune/ 

Milestone 2 




Mumbai) 


S. 

No. 

Activity 

Milestones 

Time of Completion (Elapsed in Weeks) 

W36 W37 W38 W39 W40 W41 W42 W43 W44 W45 

11 Phase - II: Implementation 

and Rollout at remaining STPI 

Centres and Sub-Centres Milestone 3 


S. 

No 

. Activity For 5 years** (After Commissioning) 

12 

Operations and Maintenance 

of Solution/ Application 

** Management of Operations and Support is for 5 years - extendable based on STPI discretion. 




SECTION 10: Service Level Agreements 

10.1. Service Level Agreements (SLAs) 

10.1.1. Intent: 

a) The aim of this agreement is to provide a basis for close co-operation between STPI 

and Systems Integrator, for support services to be provided by Systems Integrator to 

STPI, thereby ensuring a timely and efficient support service is available to STPI end 

users. The objectives of this agreement are detailed in Section 10.2. 

b) This agreement is contingent upon each party knowing and fulfilling their 

responsibilities and generating an environment conducive to the achievement and 

maintenance of targeted service levels. 

10.1.2. Objective: 

a) To create an environment which is conducive to a co-operative relationship between 

Systems Integrator and STPI to ensure the effective support of end users 

b) To document the responsibilities of all parties taking part in the Agreement 

c) To ensure that STPI achieves the provision of a high quality of service for end users 

with the full support of Systems Integrator. 

d) To define the commencement of the agreement, its initial term and the provision for 

reviews 

e) To define in detail the service to be delivered by Systems Integrator and the level of 

service which can be expected by STPI, thereby reducing the risk of 

misunderstandings 

f) To detail via a question list, information Systems Integrator requires STPI to extract 

from end users prior to Systems Integrator involvement 

g) To institute a formal system of objective service level monitoring ensuring that 

reviews of the agreement are based on factual data 




h) To provide a common understanding of service requirements/capabilities and of the 

principles involved in the measurement of service levels 

i) To provide for all parties to the Service Level Agreement a single, easily referenced 

document which caters for all objectives as listed above 

j) The SLAs would be applicable during the O&M Phase. 

k) SLAs would be monitored on a quarterly basis and penalties would be imposed, in 

case of breach of any of the SLAs and the same would be deducted from the 

Quarterly Payment (QP). 

l) On first breach of any of the SLAs a penalty of 10% of total equated quarterly 

installment (Remaining CAPEX and OPEX as mentioned in the Payment schedule) 

shall be imposed. On second breach of any of the SLAs a penalty of 20% of total 

equated quarterly installment (Remaining CAPEX and OPEX as mentioned in the 

Payment schedule) shall be imposed. On third breach of any of the SLAs a penalty 

of 30% of total equated quarterly installment (Remaining CAPEX and OPEX as 

mentioned in the Payment schedule) shall be imposed 

m) The amount of penalty under this Contract shall not exceed 30% of total equated 

quarterly installments (Remaining CAPEX and OPEX as mentioned in the Payment 

schedule) in case of non-compliance with SLAs. 

10.2. Service Level Monitoring (SLM) 

10.2.1. The Service level monitoring parameters on which the SLA shall be applicable 

are as under: 

S. No. Metric Expected Service Level Remarks 

SLM1 

SLM2 

Solution/ Application 

uptime 

Time taken for 

closure of 

modification/ 

updation required to 

>=99.5% • Automated tests to be 

performed every one 

hour 

Within the timelines as • For minor modifications/ 

mutually agreed. 

updates (effort of 24 

hours) 





the Solution/ 

Application 

SLM3 

SLM4 

Time taken for 

updation of content, 

press releases, 

news and other 

important items. 

Errors in content 

uploaded 

Within the timelines as 

mutually agreed. 

There shall be no error 

during content upload as 

provided by STPI. 

• STPI would require 

certain updations for 

circulars / notifications 

to be uploaded on 

urgent basis the 

turnaround time for 

which would be less 

than 2 hrs. 

- 

SLM5 

SLM6 

Patch Management 

(for Operating 

System and 

Database) 

Average page 

loading time (time 

taken between click 

of the link to the 

complete loading of 

the page) 

Within 24 hours of STPI’s 

approval 

• Testing has to start 

within 1 working day of 

release of patch subject 

of approval of STPI and 

availability of system 

downtime. In case of 

non-availability of 

downtime, a mutually 

agreed timeline 

between selected SI 

and STPI shall be 

applicable. 

• Results of testing along 

with recommendations 

should be submitted to 

STPI for approval 




SLM7 

SLM8 

Browser 

compatibility 

Solution (including 

Application and 

database) Backup 

Service 

The solution/ application 

should function properly 

across browsers. 

Systems Integrator/ 

Successful Bidder should 

ensure that the back-up 

taken is complete, 

consistent and correct. 

• Browser related errors 

reported by users/ STPI 

should be resolved 

within 7 days’ time. 

• If the reported errors 

persist after the above 

mentioned time, it shall 

treated as 1(one) 

breach for that quarter. 

• The selected SI shall be 

required to take daily 

backups and implement 

replication as per 

agreed benchmark. 

SLM9 

Disaster Recovery 

(DR) 

The Solution/ Application 

should be able to switch 

seamlessly to DR site in 

case of primary site not 

being available. 

• In case of significant 

deviation of this SLA, 

STPI may consider 

termination of the 

contract 

SLM10 Compliance 

Reports, SLA 

monitoring 

Reports to be submitted 

as and when required by 

STPI 

• Within 6 working hours 

of request submitted by 

STPI. 

10.2.2. In case of more than 3 breaches in a quarter or breach of a particular SLA 

metric consecutively in 2 (two) quarters, the Systems Integrator/ Successful 

Bidder has to mention the reasons for such breaches to STPI. In case of nonsatisfactory 

reasons, STPI shall have the right to invoke full Performance Bank 

Guarantee and/ or call for termination of contract. For calculation of Penalty the 

total equated quarterly installments as mentioned in the Payment schedule will 

be considered. 




SECTION 11: Payment Terms 

11.1 STPI intend to pay service charge as quoted by the successful bidder, upon 

successful completion of rollout across all directorates. The service charge would 

be paid to the successful bidder on a quarterly basis for the transactions reported 

in the quarter. 

11.2 Successful bidder is expected to maintain data on the transaction volume without 

any manual intervention and prejudice and present a quarterly report on the 

transaction volume across each service, to claim the service charge. 

11.3 There are two categories of services – High Volume and Low volume services. 

High Volume services are currently estimated at 95% of the total external 

transactions, while low volume services constitute 5% of external transactions. 

1.1.1. No Service charge would be levied on the internal services consumed by STPI. 

1.1.2. Service Charge for Low volume service would be higher than the charge for Low 

volume services. 

1.1.3. Service charge quoted by the Systems Integrator should be inclusive of Service 

Tax, and any other transaction cost (like credit card processing fees etc) 

1.1.4. Currently over 9,50,000 annual external transactions are estimated by STPI, and 

these transactions are expected to go up with time. It is also expected that the a 

few more services would be rolled out by STPI in due course of time, and the 

same service charge would be applicable to them, and paid accordingly. 

1.1.5. Besides the Per Transaction rate for Service charge quoted, the bidders are 

expected to quote a CAPEX and OPEX which they intend to charge STPI, for 

system use by STPI for internal purposes. 

1.1.6. Bidder should also quote a man-month rate for additional work that is not in the 

current scope of work. 

1.1.7. In case a Bidder quotes Rs. 0/- for the service charge, or CAPEX/OPEX or Man 

Month rate, the bid would be considered non-responsive, and the bidder would 

be dis-qualified. 




1.1.8. Payment Schedule 

i. Payments will be released only on satisfactory acceptance of the deliverables 

for each Milestone as per the following schedule for Pilot, Roll Out and 

Operation and Maintenance Phase. Each payment as indicated below will be 

released against the Bank Guarantee of amount as mentioned in the payment 

schedule valid for the periods as indicated against each: 

S. No Payment Schedule Fee Payable Remarks 

1. Milestone 1: Revalidation of 

existing SRS (System 

Requirement Specification) and 

Preparation of SDD (System 

Design Document) and its 

acceptance, Prototype of the 

Application Software and 

Acceptance of Prototype 

2. Milestone 2: Supply of 

Hardware/ System Software, 

successful UAT and “Go Live” 

for Pilot Phase, Submission of 

User Manual (SOP) and 

Training to the users 

10% of the CAPEX Payable on successful 

completion & 

acceptance of 

Milestone 2. 

15% of CAPEX Payable on successful 

completion & 

acceptance of 

Milestone 3. 

3. Milestone 3: Successful 

completion of Phase 2 at 

remaining centres 

4. Milestone 4: Quarterly Payment 50% CAPEX + OPEX 

divided into 20 quarterly 

installments + Service 

Charge for transactions 

reported for the quarter. 

25% of CAPEX Payable after 3 

(Three) months of 

successful completion 

of Milestone 3. 

Linked to SLA’s & 

payable on a quarterly 

basis. 




SECTION 12: General Terms and Conditions of Contract 

12.1. Definitions Used 

i. "STPI" shall mean Software Technology Parks of India, GoI, for the purposes of Bid, 

Work Order, Contract, Monitoring, Approvals, Payments etc. 

ii. 

iii. 

iv. 

“The Solution/ Application” means all the software and services, and/or other 

associated items, which the Bidder is required to supply to STPI as per the RFP. 

“Systems Integrator/ Successful Bidder”, “Systems Integrator” means the 

Bidder whose proposal comes out successfully after the complete evaluation 

process and is awarded the Contract. 

“STPI Portal” means the front-end for all user facing activities from service 

requests, utility payments to online interaction with concerned department officials 

v. “Authorized Representative” shall mean any person authorized by either of the 

parties. 

vi. 

vii. 

viii. 

ix. 

“Bidder / Systems Integrator / Contractor” means any firm offering the 

solution(s), service(s) and /or materials as required in the RFP. The word Bidder/ 

Systems Integrator when used in the pre-award period shall be synonymous with 

parties bidding for this RFP, and when used after award of the Contract shall mean 

the successful party with whom the STPI signs the agreement for rendering of 

services for implementation of this project. 

“Letter of Intent” means the letter issued by the purchaser conveying the intent to 

accept the bid, subject to depositing of Performance Bank Guarantee. 

“Default Notice” shall mean the written notice of Default of the Agreement issued 

by one Party to the other in terms hereof. 

“Law” shall mean any Act, notification, bylaws, rules and regulations, directive, 

ordinance, order or instruction having the force of law enacted or issued by the 

Central Government and/ or any other Government or regulatory authority or political 

subdivision of government agency. 




x. “Party” means the STPI or Bidder, individually and “Parties” mean the STPI and 

Bidder, collectively. 

xi. 

xii. 

xiii. 

xiv. 

xv. 

xvi. 

xvii. 

“Proposal / Bid” means the Technical and Financial Proposals all together, i.e., 

complete proposal for the Project “Selection of Systems Integrator for 

Computerization of STPI” across all the Centres and Sub-Centres of STPI. 

“Request for Proposal (RFP)” means this document and its annexure etc., seeking 

a set of solution(s), services(s), materials and/or any combination of them. 

“Requirements” shall mean and include schedules, details, description, statement 

of technical data, performance characteristics and standards (Indian & International) 

as applicable and specified in the RFP. 

“Termination Notice” means the written notice of termination of the Agreement 

issued by one Party to the other in terms hereof. 

“The Letter of Award of Work” means the signed order placed by the Purchaser 

on the Successful Bidder including all attachments and appendices thereto and all 

documents incorporated by reference therein. The terms and conditions of the Letter 

of Award of Work shall be part and parcel of the terms and conditions mentioned in 

the agreement which shall be signed between STPI and the successful bidder. 

“The Contract Price” means the price payable to the Successful Bidder under the 

Letter of Award of Work for satisfactory performance of the Project “Selection of 

Systems Integrator for Computerization of STPI”. The deductions on account of 

penalties if any imposed on the Systems Integrator shall be deducted before release 

of payments as per schedule of payments. 

“User Acceptance Test” is a process of testing the software designed, developed 

and implemented by the Bidder as per the requirements laid out in the FRD. The test 

procedures would lead to formal 'acceptance' of new or changed systems. User 

Acceptance Testing is a critical phase for the project and requires significant 

participation by the 'End Users'. (To be of real use, an Acceptance Test Plan should 

be developed in order to plan precisely, and in detail, the means by which 




'Acceptance' will be achieved. The final part of the UAT can also include a parallel 

run to prove the system against the current system). 

xviii. 

xix. 

xx. 

xxi. 

“Commissioning” – The system will be considered commissioned once it 

successfully passes the User Acceptance Test and runs successfully and trouble 

free functioning for at least 90 days, which will be the handholding period, without 

any major bugs or problems. In case breakdown takes place during the period of 90 

days and the system remains down for 24 hours, the 90 days commissioning period 

shall be restarted. 

“Service Level Agreement (SLA)” shall mean the agreements as defined in 

Section 10 . 

“Agreement” means the Agreement to be signed between the successful bidder 

and the STPI, including all attachments, appendices, all documents incorporated by 

reference together with any subsequent modifications, the RFP, the bid offer, the 

acceptance and all related correspondences, clarifications, presentations. 

All India rollout of the project includes: 

a) Deployment and commissioning of the application at all the STPI locations; 

b) Commencement of operations at each location including provisioning of 

manpower, training and technical support at the respective locations and 

helpdesk. 

12.2. Interpretation 

In case of any ambiguity in the interpretation of any of the clauses in the tender 

document, the interpretation of the clauses by STPI shall be final and binding on all 

parties. 

12.3. Communications 

Wherever Conditions provide for the giving or issuing of approvals, certificates, 

consents, determinations, notices, requests and discharges, these communications 

shall be: 




12.3.1. In writing and delivered against receipt; and 

12.3.2. Delivered, sent or transmitted to the address for the recipient’s communications 

as stated in the Contract. 

12.4. Project Timeline 

12.4.1. The Systems Integrator/ Successful Bidder shall commence work on the 

Project within the period specified and without prejudice, the Systems 

Integrator/ Successful Bidder shall thereafter proceed in accordance with the 

time schedule as specified in the Project Schedule (Section-9) and any 

refinements made in the Agreed and Finalized Project Plan. 

12.4.2. The Systems Integrator/ Successful Bidder shall attain Completion of the 

project or of a part where a separate time for Completion of such part is 

specified in the Contract, within the time stated or within such extended time to 

which the Systems Integrator shall be entitled. 

12.4.3. The Systems Integrator can propose the changes in the timelines keeping in 

view the best interest of the project to STPI. In regards to the finalization of the 

proposed changes in timelines the STPI decision will be final and binding. The 

changes in the Project Timeline can be proposed during the entire duration of 

the project subject to approval of STPI, and if then also, after mutual agreement 

of revision of timelines, the completion of project milestones is not attained 

within the stated time, it would attract penalty @0.4% of the Total Value to be 

disbursed up to Go-live (ie. 50% of Capex Quoted as per the financial bid 

of the Bidder)/ Week of Delay in Milestone 1, Milestone 2 and Milestone 3, 

subject to a maximum of 4% beyond which the Contract may be liable for 

Termination. STPI shall also have the right to forfeit the PBG or terminate the 

contract in case of Non-Performance. STPI’s decision in this regard will be final. 

12.4.4. The STPI may ask the Systems Integrator to continue the project after 5 years 

(extension of O&M), if deemed fit by the STPI and mutually agreed by both the 

parties. 




12.5. Systems Integrator’s Roles and Responsibilities 

The Systems Integrator will be responsible for: 

12.5.1. Preparation of Detailed Project Plan in line with the overall plan provided in 

the RFP. The same should be prepared in consultation with the STPI 

12.5.2. The solution/ Application developed by the Systems Integrator shall be 

Platform Independent. 

12.5.3. The Systems Integrator would accept and do all the additions/ changes/ 

modifications in any forms/ module/ queries/ schemes etc. as suggested by 

STPI without any extra cost during the whole duration of the Project. 

12.5.4. Handholding support and the complete training schedule shall be provided by 

the Systems Integrator. 

12.5.5. The Systems Integrator is required to do all the application development 

related work on his own hardware and software within the premises of STPI 

throughout Solution Development Phase. 

12.5.6. The Systems Integrator would provide all the hardware and software (from an 

application point of view) to enable “Project Rollout”. 

12.5.7. The Systems Integrator shall have the application certified by STQC (or 

equivalent certification by a similar Government Agency) for the quality 

assurance. 

12.5.8. At the time of User Acceptance Testing (UAT), the Systems Integrator/ 

Successful Bidder would provide Brand New Enterprise Class Hardware. 

12.5.9. The Systems Integrator would be responsible for all the software, hardware 

related patch upgrades/ release upgrades or any other up-gradation required 

to successfully run the Project for the whole duration of the project. 

12.5.10. Procurement, installation and commissioning of the requisite hardware & 

system software as per the requirements as mentioned in this RFP 

12.5.11. Keep all system software up to date by installing regular upgrades/ patches. 




12.5.12. Provide requisite infrastructure & manpower at various locations and provide 

training and technical support to the STPI. 

12.5.13. Deployment of requisite resources for managing all the operations at various 

locations and a dedicated team for the project. 

12.5.14. Generation of MIS reports as per the requirements of STPI or related 

agencies etc. 

12.5.15. Ensuring the SLAs for downtime of system, delivery of various services, 

errors in data entry, etc., as defined in the RFP, are adhered to. 

12.5.16. Training and assistance to the staff members of the STPI and related 

agencies for using the developed solution. 

12.5.17. Management and quality control of all services and infrastructure. 

12.5.18. Any other services which is required for the successful execution of the 

project. 

12.5.19. Regular Backup as per the Back-Up Schedule defined by STPI. 

12.5.20. Report any problem related to the Software and Hardware to STPI. 

12.5.21. Data Entry, Migration and Digitization required for the successful Testing, 

Modification and User Acceptance Testing inorder to achieve “Go-Live”. 

12.5.22. Latest version of the whole Solution/ Application should be transferred to 

STPI along with all the System Software (with all source codes), Hardware, 

necessary documents and files at the end of the Operation & Maintenance 

Phase. 

12.5.23. Systems Integrator/ Successful Bidder can be asked to supply the additional 

manpower to STPI during the duration of the project based on NICSI terms 

and conditions. 




12.6. Systems Integrator’s Personnel 

12.6.1. The bidder has to ensure the availability, suitability and adequacy of required 

resources for STPI during the Application Development Phase and the 

Operation & Maintenance phase so as to maintain the Service Level 

Agreement. 

12.6.2. The bidder may propose the details (as per the format prescribed in Annexure- 

IX) of all the resources (indicative) required for the project as per their proposed 

solution. 

12.6.3. Except as the STPI may otherwise agree, no changes shall be made in the Key 

Personnel as per details provided in the proposal without prior, written approval 

of STPI. 

12.6.4. If, for any reason beyond the control of the Systems Integrator, it becomes 

necessary to replace any of the Key Personnel, the Systems Integrator shall 

forthwith provide, as a replacement a person with equivalent or better 

qualifications and experience, after taking prior written approval of STPI. 

12.6.5. If STPI: 

a) Finds that any of the Personnel has committed serious misconduct or has 

been charged with having committed a criminal action, or 

b) Has reasonable cause to be dissatisfied with the performance of any of the 

personnel, the Systems Integrator shall, at the STPI’s written request 

specifying the grounds therefore, forthwith provide as a replacement a person 

with qualifications and experience acceptable to the STPI. 

12.6.6. The Systems Integrator shall have no claim for additional costs arising out of or 

incidental to any removal and/or replacement of Personnel. 

12.7. STPI’s roles and responsibilities 

It will be the responsibility of the STPI: 




12.7.1. To create a dedicated team for overall supervisory and co-ordination for the 

project including data supply, data verification, data analysis, MIS, etc. 

12.7.2. Provide office space to the successful bidder along with Internet Facility and 

space for HelpDesk. 

12.7.3. Approval/ Acceptance of revalidated the existing SRS and the preparation of 

System Design Document. 

12.7.4. To monitor detailed SLAs and defined policies. 

12.7.5. To compile the feedback on application modules received from various users. 

12.7.6. Freezing of change requests/ additions/ modification of application software. 

12.7.7. To monitor the maintenance of proper records for inventory, stocks, receipt of 

infrastructure etc. 

12.7.8. To monitor computation of penalties, release of payments. 

12.7.9. Verification of data digitization. 

12.7.10. End user machines and backbone connectivity would be provided by STPI 

12.8. Liquidated Damages 

Systems Integrator/ Successful Bidder shall commence the work and shall execute the 

project as per time frame mutually agreed upon in the contract. If the completion of the 

project milestones is not attained within the stated time, it would attract penalty @0.4% 

of the Total Value to be disbursed up to Go-live (ie. 50% of Capex Quoted as per 

the financial bid of the Bidder)/ Week of Delay in Milestone 1, Milestone 2 and 

Milestone 3, subject to a maximum of 4% beyond which the Contract may be 

liable for Termination. In this regard, the decision of the STPI will be final. 

12.9. Use of Contract Documents and Information 

12.9.1. The Systems Integrator shall not disclose the Contract or any provision thereof 

or any specification, plan, drawing, pattern, sample or information furnished by 




or on behalf of the STPI in connection therewith, to any person other than a 

person employed by the Systems Integrator in the performance of the Contract. 

12.9.2. The Systems Integrator shall, only with a prior written consent of STPI, make 

use of any document or information made available for the project, except for 

purposes of performing the Contract. 

12.9.3. All project related documents issued by STPI, other than the Contract itself, 

shall remain the property of the STPI and shall be returned (in all copies) to 

STPI, on completion of the Systems Integrator’s performance under the 

Contract if so required by STPI. 

12.10. Taxes and Duties 

i. The Systems Integrator/ Successful Bidder shall be entirely responsible for 

all taxes, duties, license fees, etc., incurred throughout the duration of the 

Project of the contracted products or services. 

ii. 

Taxes, duties, octroi and levies, etc. shall be applicable as per the statutory 

requirements 

12.11. Intellectual Property Rights (IPR) 

During the Operation phase, the responsibility to maintain the IPR of the Application(s) 

provided by the selected Systems Integrator would lie with the selected Systems 

Integrator and the Systems Integrator will transfer the IPR to the STPI or its nominated 

agency during the Transfer stage. 

Following conditions apply: 

12.12. Ownership and Title 

Title to the minor enhancements, point updates and documentation, including ownership 

rights to patents, copyrights, trademarks and trade secrets therein shall be the exclusive 

property of the STPI. 




12.13. Reverse Engineering 

The operator shall not reverse engineer any minor, major enhancement or point update. 

12.14. Confidentiality 

The Systems Integrator hereby acknowledges that the minor enhancements, point 

updates, and documentation may contain information that may be trade secret and 

proprietary to the STPI. The Systems Integrator hereby agrees not to disclose such 

information except to persons and organizations expressly authorized by STPI to 

receive such information. The Systems Integrator shall not remove or alter any 

copyright notices or proprietary legends affixed by the STPI to such minor 

enhancements, point updates or documentation. 

12.15. Copies 

The Systems Integrator shall make available to the STPI an additional copy of the minor 

enhancements, point updates and documentation for back-up as and when needed by 

STPI for all proposed applications (solution/ application and custom-made 

developments): 

12.15.1. A copy of the application with current source code (and the means of 

compiling that code) 

12.15.2. A copy of all applications and all versions of source code (and the means of 

compiling that code) 

12.15.3. A copy of the source code for each application upgrade acquired (and the 

means of compiling that code) 

12.15.4. Copies of the current and upgrade design documents or technical documents 

that can be used by IT staff in supporting the applications or in making 

modifications to existing code. 

12.15.5. Any other artifacts created for/ during the assignment 




12.16. Software services and license agreements 

The licenses of all software to be deployed as part of the project would be perpetual 

licenses and in the name of the STPI and the original copy of the same shall be 

deposited by the Systems Integrator/ Successful Bidder at the office of the STPI after 

signing of the contract and before the installation of the software at any of the sites. 

12.17. Confidential information 

12.17.1. The STPI (“the Disclosing Party”) and the Systems Integrator/ Successful 

Bidder (“the Receiving Party”) shall keep confidential and shall not, without 

the written consent of the other Party hereto, divulge to any third Party any 

documents, data or other information furnished directly or indirectly by the 

other Party hereto in connection with the Contract (Confidential Information), 

whether such information has been furnished prior to, during or following 

termination of the Contract. 

12.17.2. The Systems Integrator is deemed to be the Receiving Party of Confidential 

Information generated by the Systems Integrator/ Successful Bidder itself in 

the duration of the performance of its obligations under the Contract and 

relating to the businesses, finances, vendors, employees, or other contracts 

of the STPI 

12.17.3. The STPI shall not, without the Systems Integrator/ Successful Bidder’s prior 

written consent, use any Confidential Information received from the Systems 

Integrator for any purpose other than the operation and maintenance of the 

project. Similarly, the Systems Integrator/ Successful Bidder shall not, without 

the STPI’s prior written consent, use any Confidential Information received 

from the STPI for any purpose other than those that are required for the 

performance of the Contract. 




12.18. Project Planning and Performance 

12.18.1. The Agreed and Finalized Project Plan (in case of changes, if any) will be 

prepared by the Systems Integrator/ Successful Bidder and approved by the 

STPI. 

12.18.2. If required, the impact on the Implementation Schedule of modifications 

agreed during finalization of the Agreed and Finalized Project Plan shall be 

incorporated in the Contract by amendment. 

12.18.3. Systems Integrator/ Successful Bidder shall undertake to supply, install, test, 

and commission the Services in accordance with the Agreed and Finalized 

Project Plan. 

12.18.4. The progress report and other reports shall be prepared by the Systems 

Integrator/ Successful Bidder and submitted to the STPI in the format and 

frequency specified. 

12.18.5. If at any time the Systems Integrator/ Successful Bidder’s actual progress 

falls behind the project schedule described in the Agreed and Finalized 

Project Plan, or it becomes apparent that it will so fall behind, the Systems 

Integrator/ Successful Bidder shall, at the request of the STPI, prepare and 

submit to STPI a revised project schedule, taking into account the prevailing 

circumstances, and shall notify STPI of the steps being taken to expedite 

progress so as to attain completion of the facilities within the stated time for 

completion. 

12.18.6. The Department, as per rules, through its officials can undertake audit of the 

information provided by the Systems Integrator/ Successful Bidder at any 

point of time. The Systems Integrator/ Successful Bidder must provide 

support and access to the data and its offices meant for the project. In case of 

any dispute, STPI’s decision will be final and binding on the Systems 

Integrator/ Successful Bidder. 




12.18.7. In case the STPI through audit or otherwise finds that the Systems Integrator/ 

Successful Bidder has purposefully committed any irregularity, STPI has the 

right to terminate the contract with immediate effect and revoke the PBG. 

12.19. Product upgrades 

At any point during performance of the Contract, should technological advances be 

introduced by the Systems Integrator/ Successful Bidder for the IT Services originally 

offered by the Systems Integrator/ Successful Bidder in its bid and is still to be 

delivered, the Systems Integrator/ Successful Bidder shall be obligated to offer to the 

STPI the latest versions of the available technology having equal or better performance 

or functionality at the same or lesser unit prices. 

12.20. Inspection and Testing 

The STPI reserves the right of inspection of processes being followed by the Systems 

Integrator/ Successful Bidder anytime during the whole duration of the project. 

The STPI reserves the right to inspect, test and, wherever necessary, reject the 

software delivered and deployed at Project Site as provided by STPI. This shall in no 

way be limited or waived by reason of the Hardware having previously been inspected, 

tested and passed by the STPI or its representative prior to the Hardware supply. 

12.21. Commissioning and Operational Acceptance 

12.21.1. Commissioning of the Project shall be commenced by the Systems 

Integrator/ Successful Bidder immediately after Acceptance Certificate is 

issued by STPI. The STPI shall depute the personnel and provide all 

materials and information reasonably required to enable the Systems 

Integrator/ Successful Bidder to carry out its obligations with respect to 

Commissioning of project. Production use of the IT or Services shall not 

commence prior to the start of the formal Operational Acceptance Testing. 

12.21.2. The Operational Acceptance Tests shall be the primary responsibility of the 

STPI, but shall be conducted with the full cooperation of the Systems 




Integrator/ Successful Bidder during Commissioning of the Solution to 

ascertain whether they conform to the requirements and meets the standard 

of performance quoted in the Systems Integrator/ Successful Bidder’s bid, 

including, but not restricted to, the functional and technical performance 

requirements. If for reason attributable to the STPI, the Operational 

Acceptance Test of the Solution cannot be successfully completed within the 

period specified, from the date of Installation or any other period agreed upon 

in writing by the STPI and the Systems Integrator/ Successful Bidder, the 

Systems Integrator/ Successful Bidder shall be deemed to have fulfilled its 

obligations with respect to the technical and functional aspects. 

12.21.3. If the Solution fails to pass the Operational Acceptance Test(s) then either: 

a) The STPI may consider terminating the Contract, or 

b) If the failure to achieve Operational Acceptance within the specified time 

period is a result of the failure of the STPI to fulfill its obligations under the 

Contract, then the Systems Integrator/ Successful Bidder shall be deemed 

to have fulfilled its obligations with respect to the relevant technical and 

functional aspects of the Contract. 

12.22. Completion Time Guarantee 

The Systems Integrator/ Successful Bidder guarantees that it shall complete the 

Commissioning of project within the time periods specified in the Implementation 

Schedule and/ or Agreed and Finalized Project Plan or within such extended time to 

which the Systems Integrator/ Successful Bidder shall be entitled to. 

12.23. Care of IT products and/or services 

The Systems Integrator/ Successful Bidder shall be responsible for the care and 

custody of the IT Products/ Solution and/or Services or any part thereof for the whole 

duration of the project, and shall make good at its own cost any loss or damage that 

may occur to the IT Products/ Solution and/or Services or the relevant part thereof from 

any cause whatsoever during such period. 




12.24. Defect liability 

The Systems Integrator/ Successful Bidder warrants that all Services/ Products to be 

delivered under this contract: 

12.24.1. Shall be free from defects in the design and workmanship; 

12.24.2. Are newly manufactured, unused, and incorporate all recent material 

improvements in design; 

12.24.3. Complies with or exceeds the technical specifications; and 

12.24.4. Commercial warranty provisions of products supplied under the contract shall 

apply to the extent that they do not conflict with the provisions of this 

Contract. 

12.25. Change in the facilities 

12.25.1. Introducing a Change 

a) Either Party may seek to vary any obligation of the Contract by making 

application to the other Party. No amendment or other variation of the Contract 

shall be effective unless it is in writing, is dated, expressly refers to the Contract, 

and is signed by a duly authorized representative of each party to the Contract. 

b) The STPI shall have the right to propose, and subsequently require, the Systems 

Integrator/ Successful Bidder from time to time during the performance of the 

Contract to make any change, modification, addition or deletion to the 

requirements, provided that such Change falls within the general scope of work 

and does not constitute unrelated work and that it is technically practicable, 

taking into account both the state of advancement of the work against the Agreed 

and Finalized Project Plan and the technical compatibility of the Change 

envisaged with the nature of work as originally specified in the Contract. 

c) The Systems Integrator/ Successful Bidder may from time to time during its 

performance of the Contract propose to the STPI, any Change that the Systems 

Integrator/ Successful Bidder considers necessary or desirable to improve the 




quality or efficiency. The STPI may at its discretion approve or reject any 

Change proposed by the Systems Integrator/ Successful Bidder. 

12.26. Non-performance/ withdrawal/ back-out from the Project 

Systems Integrator/ Successful Bidder would be penalized if it fails to complete the 

Commissioning of project within the time periods specified in the Implementation 

Schedule and/or Agreed and Finalized Project Plan or within such extended time to 

which the Systems Integrator/ Successful Bidder shall be entitled to. Non-Performance/ 

withdrawal/ back-out from the Project would attract penalty, the penalty would be 

decided upon by STPI depending on the situation keeping in view the best interest of 

the project. The decision of STPI shall be final and binding. 

12.27. Indemnity 

The Systems Integrator/ Successful Bidder hereby represents and warrants that: 

12.27.1. The Services/Products as supplied, installed, tested and accepted; 

12.27.2. Use of the Services/Products in accordance with the Contract; and 

12.27.3. Copying of the Software and Documentation provided to the STPI in 

accordance with the Contract. 

12.27.4. Do not and will not infringe any Intellectual Property Rights held by any third 

party and that it has all necessary rights or at its sole expense shall have 

secured in writing all transfers of rights and other consents necessary to 

make the assignments, licenses, and other transfers of Intellectual Property 

Rights and the warranties set forth in the Contract, and for the STPI to own or 

exercise all Intellectual Property Rights as provided in the Contract. 

12.27.5. Without limitation, the Systems Integrator/ Successful Bidder shall secure all 

necessary written agreements, consents, and transfers of rights from its 

employees and other persons or entities whose services are used for Project 

execution. 




12.28. Limitation of Liability 

Except in cases of criminal negligence or willful misconduct and Intellectual Property 

Rights Indemnity claims: 

12.28.1. Neither Party shall be liable to the other Party, whether in contract, tort, or 

otherwise, for any indirect or consequential loss or damage, loss of use, loss 

of production, or loss of profits or interest costs, which may be suffered by the 

other Party in connection with the Contract, other than specifically provided as 

any obligation of the Party in the Contract, and 

12.28.2. The aggregate liability of the Systems Integrator/ Successful Bidder to the 

STPI, whether under the Contract, in tort or otherwise, shall not exceed the 

Contract Price, provided that this limitation shall not apply to any obligation of 

the Systems Integrator/ Successful Bidder to indemnify the STPI with respect 

to patent infringement. 

12.29. Criminal charges and conviction 

The Systems Integrator/ Successful Bidder warrants that it has disclosed and will 

continue to disclose during the term of this Contract full details of all criminal convictions 

and all pending criminal charges against it or any of its personnel and associates that 

would reasonably be expected to adversely affect the Systems Integrator/ Successful 

Bidder or the Systems Integrator/ Successful Bidder’s capacity to fulfill its obligations 

under this contract. 

12.30. Litigation 

The bidder should provide information on any litigation (Section 13.15, Annexure XV). If 

at any stage of bidding process or during the currency of the contract, any suppression / 

concealment/ falsification of such information comes to the knowledge of STPI, the 

STPI shall have the right to reject the bid & forfeit the EMD, evoke the PBG or terminate 

the contract, as the case may be, without any compensation to the bidder. Any 

payments due to the Systems Integrator/ Successful Bidder shall also be forfeited. The 

decision of STPI shall be final and binding in this regard. 




12.31. Loss of or damage to property; accident or injury to workers 

The Systems Integrator/ Successful Bidder shall abide by the job safety, insurance, 

customs, and immigration measures prevalent and laws in force in the India 

The Systems Integrator/ Successful Bidder shall indemnify and hold the STPI and its 

employees and officers harmless from and against any and all suits, actions or 

administrative proceedings, claims, demands, losses, damages, costs, and expenses of 

whatsoever nature, including attorney’s fees and expenses, in respect of the death or 

injury of any person or loss of or damage to any property by reason of the negligence of 

the Systems Integrator/ Successful Bidder or its employees, officers or agents. 

12.32. Insurance 

The Systems Integrator/ Successful Bidder shall maintain standard forms of 

comprehensive insurance including liability insurance, system and facility insurance and 

any other insurance for the personnel, assets, data, software, etc. and submit the list of 

all the insured items to the STPI prior to the start of operations. 

12.33. Unforeseen conditions 

If, during the execution of the Contract, the Systems Integrator/ Successful Bidder shall 

encounter on the Site any physical conditions other than climatic conditions, or artificial 

obstructions that could not have been reasonably foreseen prior to the date of the 

Contract by an experienced Systems Integrator/ Successful Bidder on the basis of 

reasonable examination of the data relating to the Project and on the basis of 

information that it could have obtained from a visual inspection of the Site if access 

thereto was available, or other data readily available to it relating to the project, and if 

the Systems Integrator/ Successful Bidder determines that it will in consequence of 

such conditions or obstructions incur additional cost and expense or require additional 

time to perform its obligations under the Contract that would not have been required if 

such physical conditions or artificial obstructions had not been encountered, the 

Systems Integrator/ Successful Bidder shall promptly, and before performing additional 




work or using additional Systems Integrator/ Successful Bidder’s Equipment, notify the 

STPI in writing of: 

12.33.1. The physical conditions or artificial obstructions on the Site that could not 

have been reasonably foreseen; 

12.33.2. The additional work required, including the steps which the Systems 

Integrator/ Successful Bidder will or proposes to take to overcome such 

conditions or obstructions; 

12.33.3. The extent of the anticipated delay; and 

12.33.4. The additional cost and expense that the Systems Integrator/ Successful 

Bidder is likely to incur. 

12.34. Force majeure 

12.34.1. Neither Party to this Agreement or to the SLA shall be liable to the other for 

any loss or damage which may be suffered by the other due (directly) to the 

extent and for the duration of any cause beyond the reasonable control of the 

Party unable to perform ("Force Majeure") events such as but not limited to 

acts of God not confined to the premises of the Party claiming the Force 

Majeure, flood, drought, lightning or fire, earthquakes, strike, lock-outs 

beyond its control, labor disturbance not caused at the instance of the Party 

claiming Force Majeure, acts of government or other competent authority, 

war, terrorist activities, military operations, riots, epidemics, civil commotions 

etc. No failure, delay or other default of any Systems Integrator/ Successful 

Bidder to either Party shall entitle such Party to claim Force Majeure. 

12.34.2. The Party seeking to rely on Force Majeure shall promptly, within 2 days, 

notify the other Party of the occurrence of a Force Majeure event as a 

condition precedent to the availability of this defense with particulars detail in 

writing to the other Party and shall demonstrate that it has and is taking all 

reasonable measures to mitigate the events of Force Majeure. 




12.34.3. In the event the Force Majeure substantially prevents, hinders or delays the 

Systems Integrator/ Successful Bidder's performance of Services necessary 

for the operation of Project’s critical business functions for a period in excess 

of 5 days, the STPI may declare that an emergency exists. The STPI will 

issue a notice to the Systems Integrator/ Successful Bidder to resume normal 

services at all affected sites and for all operations within a period of 7 days. In 

the event that the Systems Integrator/ Successful Bidder is not able to 

resume services within the next 7 days, the STPI may terminate the 

Agreement and/or obtain substitute performance from an alternate Systems 

Integrator/ Successful Bidder. However, the event of Force Majeure is to be 

reviewed under two categories i.e. prior to commencement of operations and 

post commencement of operations respectively. 

12.34.4. Prior to commencement of operations: If the event of Force Majeure 

occurs prior to commencement of operations and continues for a period in 

excess of 10 days, then the STPI will grant a period of 7 days to the Systems 

Integrator/ Successful Bidder to resume normal activities under this 

Agreement. In case the default continues, then the STPI may discuss the 

issue with the Systems Integrator/ Successful Bidder and revise the existing 

timelines for the Project. If the Systems Integrator/ Successful Bidder does 

not complete the Project in accordance with the revised timeless, the STPI 

will have the option to invoke the EMD / Performance Bank Guarantee and/or 

terminate this Agreement 

12.34.5. Post commencement of operations: If Force Majeure occurs post 

commencement of operations and continues for a period in excess of five 

days, then the STPI will grant a period of 7 days to the Systems Integrator/ 

Successful Bidder to resume normal services under this Agreement. In case 

the default continues, the STPI may grant an extension of time to the 

Systems Integrator/ Successful Bidder for rectifying the situation. However, 

the STPI will deduct for each day of the extension period a percentage 

proportionate to the number of days and the affected areas/s from the next 




payable amount as per Payment Schedule. If there is any further delay 

despite the extended period, the STPI will have the option to invoke the EMD 

/ Performance Bank Guarantee and/or terminate the Agreement. 

12.34.6. Notwithstanding the terms of this section, the failure on the part of the 

Systems Integrator/ Successful Bidder under the SLA or Project Engagement 

Definition under the SLA to implement any disaster contingency planning and 

back-up and other data safeguards in accordance with the terms of the SLA 

or Project Engagement Definition against natural disaster, fire, sabotage or 

other similar occurrence shall not be an event of Force Majeure. 

12.35. Extension of time for completion 

The Time(s) for Completion shall be extended if the Systems Integrator/ Successful 

Bidder is delayed or impeded in the performance of any of its obligations under the 

Contract by reason of any of the following: 

12.35.1. Any occurrence of Force Majeure or unforeseen conditions 

12.35.2. Any changes in laws and regulations 

12.35.3. Any default or breach of the Contract by the STPI, or any activity, act or 

omission of the STPI, or any other Systems Integrator/ Successful Bidders 

employed by the STPI; or 

12.35.4. Any other matter specifically mentioned in the Contract. 

12.35.5. By such period as shall be fair and reasonable in all the circumstances and as 

shall fairly reflect the delay or impediment sustained by the Systems 

Integrator/ Successful Bidder. 

12.36. Suspension 

12.36.1. No order of suspension or termination of implementing Systems Integrator/ 

Successful Bidder would be issued by the STPI, except after conducting an 

enquiry by STPI, authorized in this regard. 




12.36.2. The grounds for suspension / termination of implementing Systems Integrator/ 

Successful Bidder may include inter alia: 

a) Contravention of the conditions/clauses as would be specified in the Contract. 

b) Inability to perform the duties and requirements as would be specified in the 

contract. 

12.37. Termination for Systems Integrator/ Successful Bidder’s default 

12.37.1. The STPI, without prejudice to any other rights or remedies it may possess, 

may terminate the Contract forthwith in the following circumstances by giving 

a notice of termination of 30 days and its reasons therefore to the Systems 

Integrator/ Successful Bidder: 

12.37.2. If the Systems Integrator/ Successful Bidder becomes bankrupt or insolvent, 

has a receiving order issued against it, compounds with its creditors, or, if the 

Systems Integrator/ Successful Bidder is a corporation, a resolution is passed 

or order is made for its winding up, (other than a voluntary liquidation for the 

purposes of amalgamation or reconstruction), a receiver is appointed over 

any part of its undertaking or assets, or if the Systems Integrator/ Successful 

Bidder takes or suffers any other analogous action in consequence of debt; 

12.37.3. If the Systems Integrator/ Successful Bidder, in the judgment of the STPI has 

engaged in corrupt, fraudulent, coercive or collusive practices in competing 

for or in executing the Contract, including but not limited to willful 

misrepresentation of facts concerning ownership of Intellectual Property 

Rights in, or proper authorization and/or licenses from the owner to offer the 

hardware, software, or materials provided under the Contract. 

12.37.4. If the Systems Integrator/ Successful Bidder: 

a) Has abandoned or repudiated the Contract; 

b) Has without valid reason failed to commence work on the project promptly; 




c) Persistently fails to execute the Contract in accordance with the Contract or 

persistently neglects to carry out its obligations under the Contract without just 

cause; 

d) Refuses or is unable to provide sufficient Documentation, Services, or labor to 

execute and complete the project in the manner specified in the Agreed and 

Finalized Project Plan 

12.37.5. Then the STPI may, without prejudice to any other rights it may possess 

under the Contract, give a notice to the Systems Integrator/ Successful Bidder 

stating the nature of the default and requiring the Systems Integrator/ 

Successful Bidder to remedy the same. If the Systems Integrator/ Successful 

Bidder fails to remedy or to take steps to remedy the same within fourteen 

(14) days of its receipt of such notice, then the STPI may terminate the 

Contract forthwith by giving a notice of termination to the Systems Integrator/ 

Successful Bidder 

a) Upon receipt of the notice of termination, the Systems Integrator/ Successful 

Bidder shall, either immediately or upon such date as is specified in the 

notice of termination, 

b) Cease all further work, except for such work as the STPI may specify in the 

notice of termination for the sole purpose of protecting that part of the 

project already executed, or any work required to leave the Site in a clean 

and safe condition; 

c) Deliver to the STPI the part of the project executed by the Systems 

Integrator/ Successful Bidder up to the date of termination; 

d) To the extent legally possible, assign to the STPI all rights, title and benefit 

of the Systems Integrator/ Successful Bidder to the Project as of the date of 

termination, and, as may be required by the STPI 




e) Deliver to the STPI all drawings, specifications, and other documents 

prepared by the Systems Integrator/ Successful Bidder as of the date of 

termination in connection with the Project 

12.38. Exit management 

12.38.1. Purpose 

a) This clause sets out the provisions which will apply on expiry or termination of the 

“Contract Agreement”, the “Project Implementation, Operation and Management 

SLA (Service Level Agreement)” and “SOW (Scope of Work)”. 

b) In the case of termination of the Project Implementation and/or Operation and 

Management SLA or SOWs due to illegality, the Parties (‘STPI’, ‘Systems 

Integrator/ Successful Bidder’) shall agree at that time whether, and if so during 

what period, the provisions of this clause shall apply. 

c) The Parties shall ensure that their respective associated entities, in case of the 

STPI or its nominated agencies and Systems Integrator/ Successful Bidder, carry 

out their respective obligations set out in this Exit Management Clause. 

12.38.2. Transfer of Assets 

d) The Systems Integrator/ Successful Bidder shall be entitled to use the Facilities 

for the duration of the exit management period. 

e) The STPI during the Project Implementation Phase and Operation and 

Management Phase shall be entitled to serve notice in writing on the Systems 

Integrator/ Successful Bidder at any time during the exit management period 

requiring the Systems Integrator/ Successful Bidder to provide the STPI with a 

complete and up to date list of the Assets within 30 days of such notice. All the 

Assets detailed in the list shall be transferred to STPI within the time period as 

indicated to the Systems Integrator/ Successful Bidder/ Successful Bidder by 

STPI. 

f) Upon service of a notice as mentioned in point above, the following provisions 

shall apply: 




i) In the event, if the Assets to be transferred are mortgaged to any financial 

institutions by the Systems Integrator/ Successful Bidder, the Systems 

Integrator/ Successful Bidder shall ensure that all such liens and liabilities 

have been cleared beyond doubt, prior to such transfer. All documents 

regarding the discharge of such lien and liabilities shall be furnished to the 

STPI or its nominated agencies. 

ii) All risk in and title to the Assets to be transferred to be purchased by the STPI 

or its nominated agencies pursuant to Clause (ii) above, shall be transferred 

to the STPI or its nominated agencies, on the last day of the exit management 

period. 

iii) That on the expiry of this clause, the Systems Integrator/ Successful Bidder 

and any individual assigned for the performance of the services under this 

clause shall handover or cause to be handed over all Confidential Information 

and all other related materials in its possession, including all the hardware 

supplied by Systems Integrator/ Successful Bidder under this clause to the 

STPI. 

iv) That the products and technology delivered to the STPI during the contract 

term or on expiry of the contract duration should not be sold or re-used or 

copied or transferred by Systems Integrator/ Successful Bidder without prior 

written notice and approval of the STPI. All hardware supplied on upfront 

payment basis, software & documents etc. used by Systems Integrator/ 

Successful Bidder for the STPI shall be the legal properties of the STPI. 

12.38.3. Cooperation and Provision of Information 

During the exit management period: 

a) The Systems Integrator/ Successful Bidder will allow the STPI or its nominated 

agencies access to information reasonably required to define the then current 

mode of operation associated with the provision of the services to enable it to 

assess the existing services being delivered; 




b) Promptly on reasonable request by the STPI or its nominated agencies, the 

Systems Integrator/ Successful Bidder shall provide access to and copies of all 

information held or controlled by it, the Project Implementation, the Operation 

and Management SLA and SOWs relating to any material aspect of the services 

(whether provided by the Systems Integrator/ Successful Bidder). The STPI or its 

nominated agencies shall be entitled to copy all such information. Such 

information shall include details pertaining to the services rendered and other 

performance data. The Systems Integrator/ Successful Bidder shall permit the 

STPI or its nominated agencies and/or any Replacement Systems Integrator/ 

Successful Bidder to have reasonable access to its employees and facilities as 

reasonably required to understand the methods of delivery of the services 

employed by the Systems Integrator/ Successful Bidder and to assist appropriate 

knowledge transfer. 




12.38.4. Confidential Information, Security and Data 

a) The Systems Integrator/ Successful Bidder will promptly on the commencement 

of the exit management period supply to the STPI or its nominated agencies the 

following: 

i) Information relating to the current services rendered and user satisfaction 

surveys and performance data relating to the performance in relation to the 

services; 

ii) Documentation relating to Intellectual Property Rights; 

iii) The STPI data and confidential information; 

iv) All current and updated departmental data as is reasonably required for 

purposes of STPI or its nominated agencies transitioning the services to its 

Systems Integrator/ Successful Bidder in a readily available format; and 

v) All other information (including but not limited to documents, records and 

agreements) relating to the services reasonably necessary to enable STPI or 

its nominated agencies, or its Systems Integrator/ Successful Bidder to carry 

out due diligence in order to transition the provision of the Services to STPI or 

its nominated agencies, or its Systems Integrator/ Successful Bidder (as the 

case may be). 

b) Before the expiry of the exit management period, the Systems Integrator/ 

Successful Bidder shall deliver to the STPI or its nominated agencies all new or 

up-dated materials from the categories set out in point “7.36.4.1” above and shall 

not retain any copies thereof, except that the Systems Integrator/ Successful 

Bidder shall be permitted to retain one copy of such materials for archival 

purposes only. 

c) Before the expiry of the exit management period, the STPI or its nominated 

agencies shall deliver to the Systems Integrator/ Successful Bidder all forms of 

Systems Integrator/ Successful Bidder confidential information which is in the 

Possession or Control of the STPI or its nominated agencies or its users. 




12.38.5. Employees 

a) Promptly on reasonable request at any time during the exit management period, 

the Systems Integrator/ Successful Bidder shall, subject to applicable laws, 

restraints and regulations (including in particular those relating to privacy) provide 

to the STPI or its nominated agencies a list of all employees (with job titles) of the 

Systems Integrator/ Successful Bidder dedicated to providing the services at the 

commencement of the exit management period; 

b) Where any national, regional law or regulation relating to the mandatory or 

automatic transfer of the contracts of employment from the Systems Integrator/ 

Successful Bidder to the STPI or its nominees, or a Replacement Systems 

Integrator/ Successful Bidder ("Transfer Regulation") applies to any or all of the 

employees of the Systems Integrator/ Successful Bidder, then the Parties shall 

comply with their respective obligations under such Transfer Regulations. 

c) To the extent that any Transfer Regulation does not apply to any employee of the 

Systems Integrator/ Successful Bidder, the STPI or its nominated agencies, or its 

Replacement Systems Integrator/ Successful Bidder may make an offer of 

employment or contract for services to such employee of the Systems Integrator/ 

Successful Bidder and the Systems Integrator/ Successful Bidder shall not 

enforce or impose any contractual provision that would prevent any such 

employee from being hired by the STPI or its nominated agencies or any 

Replacement Systems Integrator/ Successful Bidder. 

12.38.6. Transfer of certain agreements 

On request by the STPI or its nominated agencies, the Systems Integrator/ Successful 

Bidder shall effect such assignments, transfers, innovations, licenses and sub-licenses 

as required in favor of the STPI or its nominated agencies, or its Replacement Systems 

Integrator/ Successful Bidder in relation to any equipment lease, maintenance or service 

provision agreement between Systems Integrator/ Successful Bidder and third party 

lessors, Systems Integrator/Successful Bidders, or Systems Integrator/ Successful 




Bidder, and which are related to the services and reasonably necessary for the carrying 

out of replacement services. 

12.38.7. Right of Access to Premises 

a) At any time during the exit management period, where Assets are located at the 

Systems Integrator/Successful Bidder's premises, the Systems Integrator/ 

Successful Bidder will be obliged to give reasonable rights of access to the STPI 

or its nominated agencies, and/or any Replacement Systems 

Integrator/Successful Bidder. 

b) The Systems Integrator/ Successful Bidder shall also give the STPI or its 

nominated agencies, or any Replacement Systems Integrator/ Successful Bidder 

right of reasonable access to the Systems Integrator/Contractor's premises and 

shall procure the STPI or its nominated agencies and any Replacement Systems 

Integrator/ Successful Bidder rights of access to relevant third party premises 

during the exit management period and for such period of time as is reasonably 

necessary to migrate the services to the STPI or its nominated agencies, or a 

Replacement Systems Integrator/Successful Bidder. 

12.38.8. General Obligations of the Systems Integrator/ Successful Bidder 

a) The Systems Integrator/ Successful Bidder shall provide all such information as 

may reasonably be necessary to effect handover as practicable in the 

circumstances to the STPI or its nominated agencies or its replacement Systems 

Integrator/ Successful Bidder and which the Systems Integrator/ Successful 

Bidder has in its possession or control at any time during the exit management 

period. 

b) The Systems Integrator/ Successful Bidder shall commit adequate resources to 

comply with its obligations under this Exit Management Clause. 

12.38.9. Exit Management Plan 

a) The Systems Integrator/ Successful Bidder shall provide the STPI or its 

nominated agencies with a recommended exit management plan ("Exit 




Management Plan") which shall deal with at least the following aspects of exit 

management as a whole and in relation to the Project Implementation, the 

Operation and Management SLA and SOWs. 

i) A detailed programme of the transfer process that could be used in 

conjunction with a Replacement Systems Integrator/ Successful Bidder 

including details of the means to be used to ensure continuing provision of the 

services throughout the transfer process or until the cessation of the services 

and of the management structure to be used during the transfer; and 

ii) Plans for communication with such of the Systems Integrator/Contractor's 

staff, suppliers, users and any related third party as are necessary to avoid 

any material detrimental impact on STPI’s operations as a result of 

undertaking the transfer; and 

iii) If applicable, proposed arrangements for the segregation of the Systems 

Integrator/Contractor's networks from the networks employed by the STPI or 

its nominated agencies and identification of specific security tasks necessary 

at termination; and 

iv) Plans for provision of contingent support to the STPI or its nominated 

agencies, and Replacement Systems Integrator/ Successful Bidder for a 

reasonable period after transfer for the purposes of providing service for 

replacing the Services. 

b) Exit Management Plan shall be presented by the Systems Integrator/ Successful 

Bidder to and approved by the STPI or its nominated agencies. 

c) During the exit management period, the Systems Integrator/ Successful Bidder 

shall use its best efforts to deliver the services. 

d) Payments during the Exit Management period shall be made in accordance with 

the Terms of Payment Clause. 

e) The Exit Management plan shall be furnished in writing to the STPI within 90 

days. 




12.39. Arbitration 

12.39.1. All disputes, differences, claims and demands arising under this contract shall 

be referred to arbitration of a sole arbitrator to be appointed by the Director 

General, STPI. 

12.39.2. The provisions of the Arbitration and Conciliation Act, 1996 shall be 

applicable and the award made there under shall be final and binding upon 

the parties hereto, subject to legal remedies available under the law. Such 

differences shall be deemed to be a submission to arbitration under the Indian 

Arbitration and Conciliation Act, 1996, or of any modifications, Rules or reenactments 

thereof. 

12.40. Jurisdiction 

12.40.1. If any dispute of any kind whatsoever, and not resolved through arbitration, 

arises between the STPI and the Systems Integrator/ Successful Bidder in 

connection with or arising out of the Contract, including without prejudice to 

the generality of the foregoing, any question regarding its existence, validity, 

or termination, the parties shall seek to resolve any such dispute or difference 

by mutual consultation. If the parties fail to resolve such a dispute or 

difference by mutual consultation then all the litigation and proceedings, if 

arises at any time should be subject to jurisdiction of Delhi High Court only. 

12.40.2. This guarantee shall be governed by and construed in accordance with the 

Indian Laws and STPI hereby submit to the exclusive jurisdiction of courts of 

Justice in India for the purpose of any suit or action or other proceedings 

arising out of this guarantee or the subject matter hereof brought by you may 

not be enforced in or by such count 




SECTION 13: Annexure (Forms and Formats) 

13.1. Covering Letter – Tender Document (Format) 

Annexure-I 

To be submitted on the Letterhead of the responding firm) 

{Place} 

{Date} 

To, 

The Director, 



Sector – 29, Noida - 201303 

Ref: RFP no ___________ dated ________ 

Subject: Covering Letter for the proposal for “Selection of Systems Integrator for 

Computerization of STPI”. 

Dear Sir, 

1. Having examined the RFP document, we, the undersigned, herewith submit our 

proposal in response to your RFP no._____________________dated 

____________ for “Computerization of STPI”, in full conformity with the said RFP 

document. 

2. We have read the provisions of the RFP document and confirm that these are 

acceptable to us. We further declare that additional conditions, variations, 

deviations, if any, found in our proposal shall not be given effect to. 

3. We agree to abide by this proposal, consisting of this letter, the detailed response 

to the RFP and all attachments, for a period of 180 days from the closing date fixed 

for submission of proposals as stipulated in the RFP document. 

4. The Earnest Money Deposit of Rupees 30.00 Lakhs submitted by us in the form of 

a Demand Draft shall be forfeited and the contract would be liable for termination, if 




we do not submit the requisite Performance Bank Guarantee within 15 days of 

issuance of Letter of Intent for “Computerization of STPI”. 

5. We would like to declare that we are not involved in any major litigation that may 

have an impact of affecting or compromising the delivery of services as required 

under this assignment and we are not under a declaration of ineligibility for corrupt 

or fraudulent practices. 

6. We would like to declare that there is no conflict of interest in the services that we 

will be providing under the terms and conditions of this RFP. 

7. We hereby declare that all the information and statements made in this proposal 

are true and accept that any misrepresentation contained in it may lead to our 

disqualification. 

8. We understand STPI is not bound to shortlist/ accept any proposal received during 

the Bid Process. 

9. Our correspondence details with regards to this proposal are: 

S.No. Information Details 

1 Name of responding firm: 

2 Address of responding firm: 

3 Name, Designation and Address of 

the contact person to whom all 

references shall be made 

regarding this RFP: 

4 Telephone no. of contact person: 

5 Mobile no. of contact person: 

6 Fax no. of contact person: 




7 E-mail address of contact person: 

We hereby declare that our proposal submitted in response to this RFP is made in good 

faith and the information contained is true and correct to the best of our knowledge and 

belief. 

Yours sincerely, 

(Signature) 

Name of the Authorized signatory: 

Designation of Signatory: 

Seal 




13.2. Bid Check-List 

Annexure-II 

Bidder is advised to ensure that the following requirements have been complied in 

their bid. 

1. Please tick whichever is applicable. 

2. Please follow guidelines for bidding given in the RFP. 

3. The checklist duly filled and signed must be submitted in envelope 5. 

GENERAL 

1. Has the bid document and required formats been submitted separately: 

i. Envelop 1: EMD, Tender Document Fee Receipt and Pre- 

Qualification Proposal 

Yes No 

ii. Envelop 2: Technical Proposal 

Yes No 

iii. Financial Proposal 

Yes 

No 

2. Details of the EMD:- 

(i) 

(ii) 

(iii) 

(iv) 

Name of the Bank 

Amount 

DD/Banker’s cheque number & date 

Validity date 

3. Have corrections if any, been attested by the authorized person? 

Yes 

No 

4. Have the rates, prices, totals, amount, been checked thoroughly? 

Yes 

No 




5. Has it been ensured that no price/amount of any Item(s) is mentioned in the 

Technical bid? 

Yes 

No 

8. Does the bidder meet the eligibility criteria? 

Yes 

No 

9. Does the bidder comply with the bid validity of 180 days 

Yes 

No 

(Signature) 



Seal 




13.3. Earnest Money Deposit – Forwarding Letter 

Annexure-III 

__________ (Location) 

__________ (Date) 

From (Name & Address of the Bidder) 

To 

Director, 

____________________________ 


____________________________ 


____________________________ Sector – 29, 

____________________________ Noida – 201303 

Dear Sir/Madam, 

Sub: EMD for “Selection of Systems Integrator for Computerization of STPI” 

Ref.: RFP dated __________. 

We, M/s__________________________________, having read and examined in detail 

the RFP document and amendments for “Selection of Systems Integrator for 

Computerization of STPI” to Software Technology Parks of India. 

We M/s _______________ hereby submit EMD of Rs. 30,00,000/- (Rupees Thirty 

Lakhs Only) in the form of Demand Draft/ Banker’s Cheque. The details are as under: 

a. Name of Issuing Bank : 

b. Demand Draft/ Banker’s Cheque No : 

c. Amount : 

d. Dated : 




We M/s __________________ having read and understand the clause no. 5.5, 7.1 

towards forfeiture of EMD. 


(Signature) 



Seal 




13.4. Pre-Qualification Document Check-List 

Annexure-IV 

____________ (Location) 

____________ 

(Date) 


To, 

Director, 

____________________________ 


____________________________ 


____________________________ Sector – 29, 

____________________________ Noida – 201303 

Sub: Pre-Qualification Document Check-List for “Selection of Systems Integrator 

for Computerization of STPI” 


We, M/s__________________________________, confirm that we meet the prequalification 

criteria listed in the Bid no: ____________ dated __________. 

We are submitting the following documents for our eligibility. 

Sl. No. Criteria (Section 2: Eligibility Criteria) 

Compliance Type of Evidence 

(Complied/NoDocumentary 

Annexed 

t Complied) Evidence 

Provided 

at Page 

No. 

1 The Lead Bidder should be registered under the 

Companies Act, 1956, and Lead Bidder should have 

been in existence for the last 5 years in the field of 

Software/ Application Development and Integration in 

India. 

2 The Lead Bidder should have positive net worth and 

an overall annual turnover of not less than INR 150 

Crores during the last three financial years. Out of 

YES / NO 

YES / NO 







Annexed 


Provided 

at Page 

No. 

which INR 50 Crores should be from Software/ 

Application Development and Integration in each of 

the last three financial years from Indian operations. 

(FY 2009-10, 2010-11 and 2011-12 respectively). 

3 The Lead Bidder must possess a valid Certification in YES / NO 

the Capability Maturity Model (CMM Level 5). 

4 The Lead Bidder should have an active ISO 9001:2008 YES / NO 

certification at the time of submission of the bid (the 

lead Bidder will have to ensure that the ISO certificate 

is valid during the lifecycle of the whole project) 

5 The Lead Bidder should have minimum 150 technically YES / NO 

qualified professionals on its payrolls as on Bid 

Submission Date 

6 The Lead Bidder must have experience in the following YES / NO 

criteria: 

(i) The Lead Bidder should have similar 

experience (automation of the entire 

organization covering all the process and 

functions of its branches and sub-branches) in 

the field of IT System Integration/ Information 

Technology Infrastructure Projects including 

Implementation / Operations with at least one 

completed e-Governance project in last 5 years 

in India worth INR 12 Crores. or 

(ii) The Lead Bidder must have experience in 

Software/ Application Development projects in at 

least 3 projects worth INR 6 Crores (each) or 

more in last three years. 

7 The Lead Bidder should have the experience of 

developing software applications and deployment at a 

Data Centre with a minimum of 250 users on the same 

in last 3 years. 

YES / NO 







Annexed 


Provided 

at Page 

No. 

8 Banned or Blacklisted Companies by any State / YES / NO 

Central Government or any Government Institutions in 

India will not be eligible to participate. 

9 The lead Bidder should have an office in Delhi/NCR YES / NO 

10 Permanent Account Number (PAN) of lead Bidder 

available from Income Tax authorities. 

11 Consortium/Sub-Contracting to the extent of data 

digitization is allowed. 

YES / NO 

YES / NO 

The lead Bidder is required to provide consortium 

agreement / letter from the sub-contractor for the 

same. 


(Signature) 



Seal 




13.5. Bidder Details 

Annexure-V 

Sl. 

No. 

Parameters 

Response 

1. Name and address of Organization 

2. Year of establishment 

3. Name and address of the banker 

4. Contact person 

a) Name & Designation 

b) Mobile No., Office Telephone No. 

c) E-mail ID. 

5. Financial Information 

Business Results 

Sales 

Turnover 

(Rs in 

Lakhs) 

Profit after 

Tax 

(Rs in 

Lakhs) 

Turnover from activity related to 

Application/ Solution 

Development 

(Rs. In Lakhs) 

FY 2011-12 

FY 2010-11 

FY 2009-10 

6. Details of similar project 

executed for the 

Government 

organization, if any. 

a) Project 1 

b) Project 2 

a) Project n... 




Sl. 

No. 

Parameters 

Response 

7. Whether ISO 9001 – 

2008 certified (only for 

information) 

8. No. of support offices in 

India. 

(Please Tick) 

Yes 

No 

Yours Sincerely, 

(Signature) 



Seal 




13.6. Covering Letter – Technical Bid (Format) 

Annexure-VI 

__________ (Location) 

__________ (Date) 


To 

Director, 

____________________________ 


____________________________ 


____________________________ Sector – 29, 

____________________________ Noida – 201303 


Sub: Covering Letter for Technical Bid for the proposal for “Selection of Systems 

Integrator for Computerization of STPI” 

Ref.: RFP dated __________. 

1. We, the undersigned, having read and examined in detail all the RFP document 

of the subject RFP, do propose hereby to provide the Computerization of 

Software Technology Parks of India (STPI) System. 

2. We declare that all the services will be performed strictly in accordance with the 

RFP document including the letter conveying the modifications in the RFP 

document after Pre-bid meeting and contract irrespective of whatever has been 

stated to the contrary anywhere in our bid. 

3. We confirm having submitted the information as required in the RFP document 

including the letter conveying the modifications in the RFP document after Pre- 




bid meeting. In case any further clarification/documentary proof in this regard 

before evaluation of our bid, we agree to furnish the same in time. 

4. We hereby declare that, in case the Contract is awarded to us, we shall submit 

Earnest Money Deposit, Performance Bank Guarantee and Bank Guarantees as 

described in this RFP. 

5. Our Proposal is binding upon us and subject to the modifications resulting from 

contract negotiations, up to expiration of the validity period of the Proposal. 

6. We undertake that, in competing for (and, if the award is made to us, in 

executing) the above contract, we will strictly observe the laws against fraud and 

corruption in force in India namely "Prevention of Corruption Act 1988". 

7. We understand that STPI is not bound to accept any Proposal received. 


(Signature) 



Seal 




13.7. Approach and Methodology 

Annexure-VII 

1. Solution Proposed 

2. Understanding of the project 

3. Technical Approach and Methodology 




13.8. Team Composition and Task Assignments 

Annexure-VIII 

Please indicate composition of teams separately for Implementation and Post 

Implementation phases: 

Name of Staff Firm Area of 

Expertise 

Position 

Task 

This information should be provided for all key staff, such as team leaders, project 

managers, technical support staff, etc. The relevant CV’s of the professional staffs 

mentioned above are also required to be given in the format provided under this section. 

(Signature) 



Seal 




13.9. Format Curriculum Vitae (CV) for Proposed Professional Staff 

Annexure-IX 

1. Proposed Position [only one candidate shall be nominated for each position]: 

2. Name of Firm [Insert name of firm proposing the staff]: 

3. Name of Staff [Insert full name]: 

4. Date of Birth: Nationality: 

5. Education [Indicate college/university and other relevant specialized education 

of staff member, giving names of institutions, degrees obtained, and dates of 

obtainment]: 

6. Membership of Professional Associations: 

7. Other Training [Indicate significant training since degrees under “5 – Education” 

were obtained]: 

8. Countries of Work Experience: [List countries where staff has worked in the 

last ten years]: 

9. Languages [For each language indicate proficiency: good, fair, or poor in 

speaking, reading, and writing]: 

10. Employment Record [Starting with present position, list in reverse order every 

employment held by staff member since graduation, giving for each employment 

(see format here below): dates of employment, name of employing organization, 

positions held, Project handled.]: 

From [Year]: To [Year]: 

Employer: 

Positions held: 




Detailed Tasks Assigned 

Works Undertaken that Best Illustrates 

Capability to Handle the Tasks Assigned 

[List all tasks to be 

performed under this 

assignment] 

[Among the assignments in which the staff has 

been involved, indicate the following information for 

those assignments that best illustrate staff 

capability to handle the project] 

Name of assignment or project: 

Year: 

Location: 

Client: 

Main project features: 

Positions held: 

Activities performed: 

11. Staff is resident / native of: 

12. Certification: I, the undersigned, certify that to the best of my knowledge and 

belief, this CV correctly describes myself, my qualifications, and my experience. I 

understand that any willful misstatement described herein may lead to my 

disqualification or dismissal, if engaged. 

Date: 

[Signature of staff member or authorized representative of the staff]: 

Day/Month/Year: 

Full name of authorized representative: 




13.10. Format for Experience Details 

Annexure-X 

Name of the Assignment 

Name of the client 

Location of the Project and the 

country 

Start date and End Date 

Name of the associated consultants, 

if any 

Number of staff and the duration of 

the project in man months/ man 

days 

Approximate value of services 

Names of the Senior staff involved 

and function performed 

Narrative Description of the Project/ 

present status 

Technology used 

Number of locations 

Other Project Details (Broad details) 

Contact Person 

Designation 

Phone No 


(Signature) 



Seal 




13.11. Work Plan 

Annexure-XI 

S. 

No. 

1 

Activity 

Staff input (in the form of a bar chart) 

1 2 3 4 5 6 7 8 9 10 11 12 

Total 

Months 

2 

3 

N 

Total 

Sub Total 




13.12. Resource Deployment Plan 

S. 

No. 

1 

2 

3 

N 

Name of 

Staff * 

Annexure-XII 

Total Staff 

Staff inputs in week ** (in the form of a bar chart) 

manth 

1 2 3 4 5 6 7 8 9 10 11 12 N Total 

Total 

Sub Total 

* For Professional Staff the input should be indicated individually; for 

support staff it should be indicated by category 

** Weeks are counted from the start of the assignment. 

Note: Government levies/duties/taxes on the complete cost as applicable on the date of 

opening of price bids will be considered for evaluation. In case there is variation in the 

statutory levies/taxes during the currency of the contract, the same will be payable at 

actual as per original delivery schedule. 




13.13. Covering Letter – Financial Bid (Format) 

Annexure-XIII 

__________ (Location) 

__________ (Date) 

From (Name & Address of the Bidder) To 

____________________________ 

The Director, 

____________________________ 


____________________________ 


____________________________ Sector – 29, Noida – 201303 


Sub: Covering Letter for the proposal for “Selection of Systems Integrator for 

Computerization of Software Technology Parks of India (STPI)” 

We, the undersigned, offer to provide the services as required in the above in 

accordance with your RFP dated ________ including the letter conveying the 

modifications in the RFP document after Pre-bid meeting and our Proposal (Technical 

and Financial). 

Our Proposal is binding upon us and subject to the modifications resulting from contract 

negotiations, up to expiration of the validity period of the Proposal, i.e. [Date_____]. 

We undertake that, in competing for (and, if the award is made to us, in executing) the 

above contract, we will strictly observe the laws against fraud and corruption in force in 

India namely "Prevention of Corruption Act 1988". 

We understand that STPI is not bound to accept any Proposal received. 


(Signature) 



Seal 




13.14. Format for Financial Quotations 

Annexure-XIV 

A. Main Cost Elements of the STPI computerization project 

I 

Type of Service 

Per Transaction Rate of 

Service Charge Quoted 

(in Rs.) 

Weight 

a. High Volume Services 0.95 

b. Low Volume Services 0.05 

I Weighted Average Rate 0.95 X a + 0.5 X b 

Note: High volume services currently are – Issue of Import Certification, Export 

Certification, Performance Monitoring (APR/MPR/QPR) & typically form 95% of all 

external transactions. All other Exim services are treated as Low volume services. The 

quoted charges shall be inclusive of all applicable taxes, duties and other charges. 

Cost of Core Components 

II 

Cost of Core Components in Rs. 

a. CAPEX 

Component Figures Words 

b. OPEX (total for entire 

service period) 

II 

Cost of Core 

Components (a + b) 

NOTE:- CAPEX and OPEX quoted in II, should be what is being desired by the Bidder 

from STPI (inclusive of all applicable taxes, duties and other charges) besides the 

service charge quoted for external transactions. This cost should not be included while 

calculating the service charge quoted in I, and man-month rate quoted in B. 




B. Man-month rate for development effort in making functional / additional changes 

to the application suite for modules not listed in Scope of Work = (Rs. B) 

Note:- It is expected that STPI might go for another 200 man days of additional work. 


(Signature) 



Seal 




13.15. Format for filling Litigation Details 

Annexure-XV 

The bidder is required to provide the details of ANY LITIGATION in the following format. 

Sl. 

No. 

Type of work 

Initiated By 

Amount 

involved in 

Dispute 

Stage of 

Litigation 

Remarks 

1 

2 

3 

4 

5 

6 

N 


(Signature) 



Seal 




13.16. Format for Performance Bank Guarantee 

Annexure-XVI 

Ref.No._____________________________ Bank Guarantee No _____________ 

Dated_________________________ 

To, 

The Director, 



Sector – 29, 

Noida - 201303 

Dear Sir, 

1. In consideration of Software Technology Parks of India, having its office at Ganga 

Software Technology Complex, Sector – 29, Noida - 201303 (hereinafter referred to as 

‘STPI’, which expression shall, unless repugnant to the context or meaning thereof, 

include all its successors, administrators, executors and assignees) after receipt of the 

Letter of Intent (LOI) dated _______________ with M/s 

__________________________ having its registered/head office at 

______________________(hereinafter referred to as the SYSTEMS INTEGRATOR) 

which expression shall, unless repugnant to the context or meaning thereof include 

all its successors, administrators, executors and assignees) and STPI having agreed 

that the SYSTEMS INTEGRATOR shall furnish to STPI a performance guarantee for 

10% of the Total Project Cost for the faithful performance of the entire CONTRACT. 

2. We (name of the bank) ______________________________ registered under the 

laws of _______ having head / registered office at __________________________ 

(hereinafter referred to as "the Bank", which expression shall, unless repugnant to 

the context or meaning thereof, include all its successors, administrators, executors 

and permitted assignees) do hereby guarantee and undertake to pay immediately on 




first demand in writing any / all moneys to the extent of 10% of the Total Project 

Cost without any demur, reservation, contest or protest and / or without any reference 

to the SYSTEMS INTEGRATOR. Any such demand made by STPI on the Bank by 

serving a written notice shall be conclusive and binding, without any proof, on the bank 

as regards the amount due and payable, notwithstanding any dispute(s) pending before 

any Court, Tribunal, Arbitrator or any other authority and / or any other matter or thing 

whatsoever, as liability under these presents being absolute and unequivocal. We 

agree that the guarantee herein contained shall be irrevocable and shall continue to be 

enforceable until it is discharged by STPI in writing. This guarantee shall not be 

determined, discharged or affected by the liquidation, winding up, dissolution or 

insolvency of the SYSTEMS INTEGRATOR and shall remain valid, binding and 

operative against the bank. 

3. The Bank also agrees that STPI at its option shall be entitled to enforce this 

Guarantee against the Bank as a principal debtor, in the first instance, without 

proceeding against the SYSTEMS INTEGRATOR and notwithstanding any security or 

other guarantee that STPI may have in relation to the SYSTEMS INTEGRATOR’s 

liabilities. 

4. The Bank further agrees that STPI shall have the fullest liberty without our consent 

and without affecting in any manner our obligations hereunder to vary any of the terms 

and conditions of the said CONTRACT or to extend time of performance by the said 

SYSTEMS INTEGRATOR(s) from time to time or to postpone for any time or from time 

to time exercise of any of the powers vested in STPI against the said SYSTEMS 

INTEGRATOR(s) and to forbear or enforce any of the terms and conditions relating to 

the said agreement and we shall not be relieved from our liability by reason of any 

such variation, or extension being granted to the said SYSTEMS INTEGRATOR(s) or 

for any forbearance, act or omission on the part of STPI or any indulgence by STPI to 

the said SYSTEMS INTEGRATOR(s) or any such matter or thing whatsoever which 

under the law relating to sureties would, but for this provision, have effect of so relieving 

us. 




5. The Bank further agrees that the Guarantee herein contained shall remain in full 

force during the period that is taken for the performance of the CONTRACT and all dues 

of STPI under or by virtue of this CONTRACT have been fully paid and its claim 

satisfied or discharged or till STPI discharges this guarantee in writing, whichever is 

earlier. 

6. This Guarantee shall not be discharged by any change in our constitution, in the 

constitution of STPI or that of the SYSTEMS INTEGRATOR. 

7. The Bank confirms that this guarantee has been issued with observance of 

appropriate laws of the country of issue. 

8. The Bank also agrees that this guarantee shall be governed and construed in 

accordance with Indian Laws and subject to the exclusive jurisdiction of Indian Courts of 

Delhi. 

9. Notwithstanding anything contained herein above, our liability under this Guarantee 

is limited to Indian Rs. (in figures) ______________ (Indian Rupees (in words) 

____________________) and our guarantee shall remain in force until 

______________________(indicate STPI date of expiry of bank guarantee). 

Any claim under this Guarantee must be received by us before the expiry of this Bank 

Guarantee. If no such claim has been received by us by the said date, the rights of 

STPI under this Guarantee will cease. However, if such a claim has been received by 

us within the said date, all the rights of STPI under this Guarantee shall be valid and 

shall not cease until we have satisfied that claim. 

In witness whereof, the Bank through its authorized officer has set its hand and stamp 

on this........ day of ........2012 at ..................... 

WITNESS NO. 1 

-------------------------- ------------------------- 

(Signature) 

Full name and official 

address (in legible letters) 

(Signature) 

Full name, designation and 

address (in legible letters) 




with Bank stamp 

Attorney as per power of 

Attorney No............. 

WITNESS NO. 2 

Dated…………………. 

-------------------------- 

(Signature) 

Full name and official 

Address (in legible letters) 




13.17. Format for Indemnity Bond 

(To Be Furnished on a Rs. 100 Non-Judicial Stamp Paper) 

Annexure-XVII 

THIS BOND is made on this ……… day of …………, 2012 by M/s…………………. 

through Sh……………………………….. duly authorized representative of the 

…………………. (hereinafter referred to as ………………….. which expression shall 

unless context requires different or another meaning, include its successors, 

administrators and assigns) in favor of the Software Technology Parks of India, DeitY, 

GoI (hereinafter called “The Authority” which expression shall include its successors 

and assigns). 

WHEREAS …………… has entered into an agreement executed on 

………………………., 2012 with the Authority (hereinafter referred to as “The said 

Agreement”) for the complete Computerization of STPI as per the specifications 

mentioned in the RFP document. 

AND WHEREAS M/s.….………. has to indemnify the STPI against any loss or 

damage that STPI may sustain on account of infringement of Copyright Act or any other 

law for the time being in force with respect to Application software used, developed, 

modified, supplied to, or usage thereof by STPI or on any account as aforesaid. 

Now therefore, in consideration of the said Agreement, the executant………….. 

hereby undertakes to indemnify STPI and shall always keep it indemnified against any 

loss, damage that it may sustain or any claim made against it or any proceedings that 

may be taken out against it for the usage of the application softwares maintained, 

developed, and the software packages/tools used or supplied/used including 

infringement of any provisions of the Copyright Act 1957, or any law or statue for the 

time being in force, on account of sale, supply and usage of the Application softwares 

by STPI etc. 




Now, therefore, in witness thereof the executant Company has set its hand 

through its authorized representative on the day, month and the year first mentioned 

herein above. 

EXECUTANT 

For M/s 

Authorised representative 

Witness: 

1. 

2. 




13.18. Non Disclosure Agreement 

Annexure-XVIII 

NON-DISCLOSURE AGREEMENT 

THIS AGREEMENT is made on this the ____ day of _______ 2012 at ________, India. 

BETWEEN 

Software Technology Park of India having its office at Noida, India hereinafter referred 

to as STPI, which expression shall, unless the context otherwise requires, include its 

permitted successors and assigns); 

AND 

___________, a Company incorporated under the Companies Act, 1956, having its 

registered office at ___________ (hereinafter referred to as ‘the Systems Integrator (SI)’ 

which expression shall, unless the context otherwise requires, include its permitted 

successors and assigns). 

Each of the parties mentioned above are collectively referred to as the ‘Parties’ and 

individually as a ‘Party’. 

WHEREAS: 

1. STPI is desirous to implement the project of Computerization of STPI 

2. STPI and Systems Integrator have entered into a Master Services Agreement dated 

_____________(the “MSA”) as well as a Service Level Agreement dated ___________ 

(the “SLA”) in furtherance of the Project. 

3. Whereas in pursuing the Project (the “Business Purpose”), a Party (“Disclosing Party) 

recognizes that they will disclose certain Confidential Information (as defined 

hereinafter) to the other Party (“Receiving Party”). 




4. Whereas such Confidential Information (as defined hereinafter) belongs to Receiving 

Party as the case may be and is being transferred to the Disclosing Party to be used 

only for the Business Purpose and hence there is a need to protect such information 

from unauthorized use and disclosure. 

NOW THEREFORE, in consideration of the mutual covenants, promises, assurances, 

representations and provisions set forth herein, the Parties hereto agree as follows: 

OBLIGATIONS OF THE RECEIVING PARTY 

The Receiving Party shall: 

(a) use the Confidential Information only for the Business Purpose and shall hold the 

confidential Information in confidence using the same degree of care as it 

normally exercises to protect its own proprietary information, taking into account 

the nature of the Confidential Information, and 

(b) grant access to Confidential Information only to its employees on a ‘need to know 

basis’ and restrict such access as and when not necessary to carry out the 

Business Purpose. 

(c) cause its employees to comply with the provisions of this Agreement; 

(d) reproduce Confidential Information only to the extent essential to fulfilling the 

Business Purpose, and 

(e) prevent disclosure of Confidential Information to third parties; 

(f) disclose the Confidential Information to its consultants/contractors on a need to 

know basis; provided that by doing so, the Receiving Party agrees to bind such 

consultants/ contractors to terms at least as restrictive as those stated herein. 

(g) upon the Disclosing Party's request, the Receiving Party shall either return to the 

disclosing party all Confidential Information or shall certify to the disclosing party 

that all media containing Confidential Information have been destroyed. 

(h) not to remove any of the other Party’s Confidential Information from the premises 

of the Disclosing Party without prior written approval. 

(i) exercise extreme care in protecting the confidentiality of any Confidential 

Information which is removed, only with the Disclosing Party’s prior written 




approval, from the Disclosing Party’s premises. Each Party agrees to comply with 

any and all terms and conditions the disclosing party may impose upon any such 

approved removal, such as conditions that the removed Confidential Information 

and all copies must be returned by a certain date, and that no copies are to be 

made off of the premises. 

(j) Upon the Disclosing Party’s request, the Receiving Party shall promptly return to 

the Disclosing Party all tangible items containing or consisting of the disclosing 

party’s Confidential Information all copies thereof. 

For and on behalf of 

[ Systems Integrator ] 

Witness:- 

1. 

2. 


Software Technology Parks of India (STPI) 

Witness:- 

1. 

2. 




13.19. Detailed Bill of Material 

Annexure-XIX 

S. 

No. Item Name Specification Quantity 

1 

2 

3 

N 




13.20. Draft Agreement 

Annexure-XX 

This agreement is executed at New Delhi on this ……… day ……….. 

of……………………., 2012 between the Software Technology Parks of India 

(STPI), registered as an autonomous society under Societies Registration Act, 

1860 (hereinafter referred to as “The Authority”) which expression shall unless 

the context requires another or different meaning include its successors and 

assigns and M/s 

……………………………………………………………………………………………… 

which expression shall unless, the context requires another or a different 

meaning include its successors, heirs, legal representatives, executors, 

administrators and assigns of the other part. 

2. WHEREAS the Authority is desirous of assigning the work of complete 

computerization of STPI in accordance with the application requirements 

specified in the RFP document and further freezed in the revalidated existing 

SRS document along with the prepared SDD and any other document executed 

from time to time. 

AND WHERAS M/s.…………., shall depute its personnel to STPI with 

prior approval from the STPI to carry out all the tasks required the 

Computerization of STPI and as mentioned in the RFP document. 

3. AND WHERAS M/s.…………., has submitted his offer through bid for the 

said work which has been executed by the authority subject to all the terms and 

conditions specified in the RFP document annexed to this agreement. 

4. M/s.…………. shall provide the complete services and 

equipments/material required for Computerization of STPI as per the RFP 

document, to be carried out every day for STPI and coordinate with the officers 

deputed by the STPI to the satisfaction of the User wings as well as the 

Coordinating officer for the project. 

5. M/s. ------------- shall submit resumes of the levels of Project Leader, 

Team Members, Database Administrator, Systems Analyst, Training/Document 

expert and other experts. STPI shall have the right to select or reject the 

Manpower offered and may insist for change without assigning any reason at the 




start of the assignment or during the currency of the agreement. The manpower 

will be deputed to work for STPI. 

6. M/s. ………… shall adhere to the STPI Calendar and STPI office timings 

and shall ensure that in case required the personnel will function beyond office 

hours to meet the targets agreed mutually. 

7. M/s.………… shall deploy the project team to function from the STPI 

premises and in case M/s…………. proposes any change during the term of the 

Computerization of STPI, the same will of the similar skill level and experience 

and shall be with prior approval of STPI. The replacements shall not be frequent. 

In case it is found by STPI that personnel deputed by M/s…………….does not 

perform as per the requirements of STPI the same shall be replaced immediately 

on request. 

8. In case M/s. -------------is not able to depute the personnel of the skill and 

experience level as required then M/s ………… shall also pay a penalty for delay 

in the services as per the terms specified in the Service Level Agreement or the 

contract shall be liable to be terminated. 

9. M/s. ………….. shall also advise the “networking, hardware and system 

software” infrastructure which may be required for the implementation of the 

application as per requirements of STPI and shall also quote the price of the 

same if it is proprietary product. 

10. The Work place for the project team members shall be STPI, Noida or any 

other office as intimated by the STPI. 

11. All the terms and conditions as stated in the RFP Document/Work order 

No -------------------dated------------ shall form part of this Agreement and binding to 

M/s. ….……….. 

12. In case of any dispute arising out of or relating to the terms and conditions 

of this agreement during the currency of the agreement or completion of the 

assignment or abandonment, the decision of STPI or any other Officer authorized 

by him shall be final and binding. All the litigation and proceedings, if arises at 

any time should be subject to jurisdiction of Delhi High Court. 

13. In witness whereof this deed has been executed by the parties on the 

date, month and year mentioned herein above. 





[ Bidder ] 

Witness:- 

1. 

2. 


Software Technology Parks of India (STPI) 

Witness:- 

1. 

2.

Request for Proposal (RFP) - Software Technology Park of India ...

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