CTI remote device setup - Cisco

CTI remote device setup
In Unified CM Administration, use the Device > Phone menu path to configure CTI Remote Device. CTI
Remote devices configuration specifies a set of parameters that apply to all the CTI Remote Devices for the
user.
CTI Remote Device type represents the users remote devices, similar to the Mobile Communicator device
type. You can add a Remote Destination for a CTI Remote Device. The Remote Destination associated with
the CTI Remote Device specifies the number to reach the Remote Device. The maximum number of Remote
Destinations that you can configure for a CTI Remote Device is dependent on the Remote Destination limit
set for the Owner User ID. By default, this value is set to 4.
Cisco Unified Communications Manager Administration considerations
No changes.
Bulk Administration considerations
No changes.
CDR/CAR considerations
No changes.
IP phones considerations
No changes.
RTMT considerations
No changes.
Security considerations
No changes.
Serviceability considerations
No changes.
Cisco Unified Communications Manager Administration Guide, Release 9.1(1)
OL-27945-01 1

CTI remote device setup
Additional information
CTI remote device setup tips
You can add a maximum of five Directory Numbers to the CTI Remote Device. To register a CTI Remote
Device, add a Directory Number to that device. You cannot register a CTI Remote Device without a Directory
Number.
Using the GUI
For instructions on how to use the Unified CM Administration GUI to find, delete, configure, or copy records,
see topics that are related to the Unified CM Administration application in the Cisco Unified Communications
Manager Administration Guide, which explain how to use the GUI and detail the functions of the buttons
and icons.
CTI remote device configuration settings
The table below describes the available settings to configure a CTI remote device through the Phone
Configuration Settings window.
Table 1: CTI remote device configuration settings
Field
CTI Remote Device Information
Description
Device Information
Registration
Device Status
Device Trust
Active Remote Destination
Owner User ID
Specifies the registration status of the CTI Remote
Device.
Specifies if the device is active or inactive.
Specifies if the device is trusted.
Specifies the Remote Destination which is active.
The CTI client can specify one remote destination
as 'active' at any one given time. Incoming calls and
Dial via Office (DVO) calls are routed to the active
remote destination.
From the drop-down list box, choose the user ID of
the assigned phone user. The user ID gets recorded
in the call detail record (CDR) for all calls made from
this device.
Cisco Unified Communications Manager Administration Guide, Release 9.1(1)
2 OL-27945-01

CTI remote device setup
Field
Device Name
Description
Device Pool
Calling Search Space
User Hold MOH Audio Source
Network Hold MOH Audio Source
Location
Calling Party Transformation CSS
Description
Specifies the name for the CTI Remote Device which
is automatically populated based on the Owner User
ID.
The format of the device name is
CTIRD by default.
You can also edit the device name. The device name
can comprise up to 15 characters. Valid characters
include letters, numbers, dashes, dots (periods),
spaces, and underscores.
Enter a text description of the CTI remote device.
This field can comprise up to 128 characters. You
can use all characters except quotation marks (“),
close angle bracket (>), open angle bracket (

CTI remote device setup
Field
Ignore Presentation Indicators (internal calls only)
Description
Check this check box to configure call display
restrictions on a call-by-call basis. When this check
box is checked, Cisco Unified CM ignores any
presentation restriction that is received for internal
calls.
Call Routing Information
Inbound/Outbound Calls Information
Calling Party Transformation CSS
Use Device Pool Calling Party Transformation CSS
This setting allows you to localize the calling party
number on the device. Make sure that the Calling
Party Transformation CSS that you choose contains
the calling party transformation pattern that you want
to assign to this device.
To use the Calling Party Transformation CSS that is
configured in the device pool that is assigned to this
device, check this check box. If you do not check
this check box, the device uses the Calling Party
Transformation CSS that you configured in the Trunk
Configuration window.
Protocol Specific Information
Presence Group
Configure this field with the Presence feature.
If you are not using this application user with
presence, leave the default (None) setting for
Presence group.
From the drop-down list box, choose a Presence
group for the application user. The group selected
specifies the destinations that the application user,
such as IPMASysUser, can monitor.
Cisco Unified Communications Manager Administration Guide, Release 9.1(1)
4 OL-27945-01

CTI remote device setup
Field
SUBSCRIBE Calling Search Space
Rerouting Calling Search Space
Description
Supported with the Presence feature, the
SUBSCRIBE calling search space determines how
Cisco Unified Communications Manager routes
presence requests that come from the end user. This
setting allows you to apply a calling search space
separate from the call-processing search space for
presence (SUBSCRIBE) requests for the end user.
From the drop-down list box, choose the
SUBSCRIBE calling search space to use for presence
requests for the end user. All calling search spaces
that you configure in Cisco Unified Communications
Manager Administration display in the SUBSCRIBE
Calling Search Space drop-down list box.
If you do not select a different calling search space
for the end user from the drop-down list, the
SUBSCRIBE calling search space defaults to None.
To configure a SUBSCRIBE calling search space
specifically for this purpose, you configure a calling
search space as you do all calling search spaces.
From the drop-down list box, choose a calling search
space to use for rerouting.
The rerouting calling search space of the referrer gets
used to find the route to the refer-to target. When the
Refer fails due to the rerouting calling search space,
the Refer Primitive rejects the request with the “405
Method Not Allowed” message.
The redirection (3xx) primitive and transfer feature
also uses the rerouting calling search space to find
the redirect-to or transfer-to target.
Do Not Disturb Information
Do Not Disturb
DND Option
Check this check box to enable Do Not Disturb on
the remote device.
When you enable DND on the phone, Call Reject
option specifies that no incoming call information
gets presented to the user. Depending on how you
configure the DND Incoming Call Alert parameter,
the phone may play a beep or display a flash
notification of the call.
After you configure the CTI Remote Device, you can configure the associated remote destination. Click
Device > Phone > CTI Remote Device > Associated Remote Destinations > Add a New Remote
Destination to add and associate the remote destination with the CTI Remote Device.
Cisco Unified Communications Manager Administration Guide, Release 9.1(1)
OL-27945-01 5

CTI remote device setup
Note
You can configure a maximum of four unique Remote Destinations to associate with the CTI Remote
Device.
When the Remote Destination is configured through the CTI Remote Device configuration window, the
following parameters are altered.
• Mobile Phone—This function is disabled by default. The field cannot be edited and is not visible on
the Administrative Interface.
• Enable Mobile Connect—This function is enabled by default. The field cannot be edited and is not
visible on the Administrative Interface.
You can also configure the remote destination from Device > Remote Destination window. For more
information about configuring remote destination, see Remote destination setup.
Note
You cannot edit these two fields while you configure the Remote Destination through the CTI Remote
Device Configuration window.
You can view the directory numbers that are assigned to the phone from the Association Information area
of the Phone Configuration window. After you add a phone, the Association Information area displays on
the left side of the Phone Configuration window.
Table 2: Association information settings
Field
Modify Button Items
Line [1] - Add a new DN
Line [2] - Add a new DN
Description
After you add a phone, the Association Information
area displays on the left side of the Phone
Configuration window.
Click this button to manage button associations for
this phone. A dialog box warns that any unsaved
changes to the phone may be lost. If you have saved
any changes that you made to the phone, click OK
to continue. The Reorder Phone Button Configuration
window displays for this phone.
See the “Modifying Phone Button Template Button
Items” topic for a detailed procedure.
After you add a phone, the Association Information
area displays on the left side of the Phone
Configuration window.
Click these links to add directory numbers that
associate with this phone. When you click one of the
links, the Directory Number Configuration window
displays.
See the “Directory Number Configuration Settings”
section for details.
Cisco Unified Communications Manager Administration Guide, Release 9.1(1)
6 OL-27945-01

CTI remote device setup
Cisco Unified Communications Manager Administration Guide, Release 9.1(1)
OL-27945-01 7

CTI remote device setup
Cisco Unified Communications Manager Administration Guide, Release 9.1(1)
8 OL-27945-01