Transport Asset Management Plan - Halton Borough Council

Halton Borough Council
Transport Asset Management Plan
4.2.3 The Requirements
There are four elements to establishing the appropriate levels of service. These are: -
1) Legislative
2) Customer Expectations
3) Departmental Objectives
4) Best Practice
Legislative Requirements: - Levels of service need to take due cognisance of the legislative
framework that applies to highway maintenance.
Customer Expectations: - Highway networks are provided for the benefit of the travelling public.
Thus the views and opinions of users are an important consideration in setting the appropriate level of
service. Stakeholder feedback is collect by various methods, not least by face-to-face interview. Two
surveys have been carried out so far and a further survey is planned for 2008. To establish an
accurate comparison of the results, the same questions are used consistently on each survey. This
will not preclude the use of additional questions in future surveys where circumstances dictate.
Corporate Objectives: - The levels of service will be aligned to the Borough’s corporate documents
such as the Corporate Plan, the LTP and other relevant documents such as the Highways
Transportation and Logistics Service Plan.
Best Practice: - The levels of service will endeavour to meet the accepted UK best practice criteria
contained in the relevant codes of practice and national standards.
4.2.4 Levels of service
Levels of service will be measured against four criteria. These are: -
1) Safety;
2) Accessibility;
3) Condition;
4) Environment;
Safety: - The overarching obligation placed on the Borough, as highway authority is to provide a safe
network.
Accessibility: - The use of the asset, whether by vehicle, pedestrian or cycle is as important as
maintaining the physical integrity of the asset.
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