Have Fun and Play Responsibly - Tatts.com
Have Fun and Play Responsibly - Tatts.com
Have Fun and Play Responsibly - Tatts.com
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July 2013
1<br />
<strong>Have</strong> <strong>Fun</strong> & <strong>Play</strong> <strong>Responsibly</strong><br />
Contents<br />
Introduction to <strong>Tatts</strong> Lotteries ............................................................2<br />
Responsible <strong>Play</strong> Program .................................................................3<br />
<strong>Have</strong> <strong>Fun</strong> & <strong>Play</strong> <strong>Responsibly</strong> .............................................................4<br />
Help is available if you need it ...........................................................5<br />
Stay informed – know the odds.........................................................6<br />
Odds of winning on Lotto ..................................................................6<br />
Odds of winning on Instant Scratch-Its tickets ...................................8<br />
Compaints about the operation of the Code .....................................10<br />
<strong>Play</strong>er’s 1 st .......................................................................................10<br />
Summary of the Code ......................................................................11<br />
Summary of the Code – Chinese ......................................................12<br />
Summary of the Code – Vietnamese ................................................13<br />
Summary of the Code – Greek .........................................................14<br />
July 2013
Introduction to <strong>Tatts</strong> Lotteries<br />
Tattersall’s Sweeps Pty Ltd (<strong>Tatts</strong>), <strong>Tatts</strong> NT<br />
Lotteries (<strong>Tatts</strong> NT), Golden Casket Lottery<br />
Corporation Limited (Golden Casket) <strong>and</strong><br />
New South Wales Lotteries Corporation Pty<br />
Ltd (NSW Lotteries) (collectively referred to<br />
as <strong>Tatts</strong> Lotteries) are leaders in providing<br />
innovative <strong>and</strong> socially responsible lottery<br />
games in Victoria, Tasmania, NT, ACT,<br />
Queensl<strong>and</strong> <strong>and</strong> New South Wales. Golden<br />
Casket has been operating since 1916 when<br />
the first Golden Casket lottery was conceived<br />
to raise funds to help World War One veterans<br />
<strong>and</strong> their families. <strong>Tatts</strong> was originally founded<br />
by George Adams in 1881 <strong>and</strong> New South<br />
Wales Lotteries has been operating since 1931<br />
as the then State Lottery office more than 80<br />
years ago.<br />
Responsible play is all about being informed,<br />
having fun <strong>and</strong> knowing your limits. <strong>Tatts</strong><br />
Lotteries <strong>and</strong> our retail agency network<br />
(retailers) support <strong>and</strong> encourage the<br />
responsible play of our lottery games. We’re<br />
<strong>com</strong>mitted to the <strong>Tatts</strong> Lotteries’ Responsible<br />
Gambling Codes of Conduct for each State or<br />
territory in which we operate (the Codes) <strong>and</strong> to<br />
keeping lotteries fun <strong>and</strong> entertaining.<br />
<strong>Tatts</strong> Lotteries<br />
2
3<br />
<strong>Have</strong> <strong>Fun</strong> & <strong>Play</strong> <strong>Responsibly</strong><br />
Responsible <strong>Play</strong> Program<br />
<strong>Tatts</strong> Lotteries runs a Responsible <strong>Play</strong> Program<br />
which is designed to encourage responsible<br />
gambling. While recognising that lotteries are<br />
a low risk form of gambling, the <strong>Tatts</strong> Lotteries<br />
Responsible <strong>Play</strong> Program includes a range<br />
of measures to encourage responsible play<br />
of lotteries. This ‘<strong>Have</strong> <strong>Fun</strong> & <strong>Play</strong> <strong>Responsibly</strong>’<br />
brochure is about keeping you informed so that<br />
you continue to enjoy playing our games.<br />
The cornerstones of the Responsible <strong>Play</strong><br />
Program are the <strong>Tatts</strong> Lotteries Responsible<br />
<strong>Play</strong> Codes applicable to each state or territory.<br />
You will find a high level summary of all of<br />
the Codes in this brochure. A full copy of the<br />
Code relevant to a specific state or territory is<br />
available for inspection at the relevant <strong>Tatts</strong>,<br />
NSW Lotteries or Golden Casket outlet or online.<br />
Under the <strong>Tatts</strong> Lotteries Responsible <strong>Play</strong><br />
Codes, <strong>Tatts</strong>, NSW Lotteries, Golden Casket, <strong>and</strong><br />
our retailers are <strong>com</strong>mitted to:<br />
• Not selling lottery products to minors.<br />
• Treating customers fairly <strong>and</strong> honestly.<br />
• Valuing customers’ privacy <strong>and</strong><br />
confidentiality.<br />
• Providing accurate information about game<br />
rules <strong>and</strong> game information.<br />
• Honouring all legitimate prize claims.<br />
• Promoting our lottery games honestly.<br />
• Encouraging customers to set a gambling<br />
limit according to their individual<br />
circumstances.<br />
• Providing a copy of the ACT’s Gambling<br />
<strong>and</strong> Racing Control (Code of Practice)<br />
Regulation 2002 for inspection at all NSW<br />
Lotteries outlets in the ACT.<br />
July 2013
<strong>Have</strong> <strong>Fun</strong> & <strong>Play</strong> <strong>Responsibly</strong><br />
<strong>Play</strong>ing lotteries should always be fun <strong>and</strong><br />
so <strong>Tatts</strong> Lotteries encourages you to set a<br />
gambling limit. If playing lotteries stops being<br />
fun, you should seek help. Here are some of the<br />
signs to look out for:<br />
• Spending increasing amounts of time or<br />
money on gambling.<br />
• Not knowing when to stop gambling.<br />
• Borrowing money to gamble or to get out<br />
of financial trouble caused by gambling.<br />
• Spending more money on gambling than<br />
you can afford.<br />
• Feeling guilty about your gambling.<br />
• Someone close to you <strong>com</strong>plaining about<br />
your gambling.<br />
• Be<strong>com</strong>ing angry or distressed when losing<br />
or trying to cut down on gambling.<br />
• Doing things that risk a relationship, job,<br />
home life or good opportunity for the sake<br />
of gambling.<br />
Remember to set a gambling limit according to<br />
your individual circumstances.<br />
<strong>Tatts</strong> Lotteries<br />
4
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<strong>Have</strong> <strong>Fun</strong> & <strong>Play</strong> <strong>Responsibly</strong><br />
Help is available if you need it<br />
If you think you or someone you know has a<br />
problem with gambling, there are help services<br />
available.<br />
To talk to a counsellor, please call the<br />
24 hour Gambling Helpline:<br />
• National Number: 1800 858 858; or<br />
• Call 1300 88 22 96 (during office<br />
hours) to speak to the Gambling<br />
Contact Officer for <strong>Tatts</strong> Lotteries in<br />
the ACT; or<br />
• Contact <strong>Tatts</strong> Lotteries on<br />
1300 138 132 <strong>and</strong> ask to speak a<br />
Responsible <strong>Play</strong> Liaison Officer (for<br />
States other than the ACT).<br />
The Responsible <strong>Play</strong> Liaison Officers are based<br />
at Head Office to help you. Upon your request,<br />
they can:<br />
• Provide information <strong>and</strong> contact details of<br />
gambling related support services.<br />
• Remove you from the Winners Circle,<br />
<strong>Play</strong>ers Club or <strong>Tatts</strong> Card program by:<br />
• deactivating your card; <strong>and</strong> / or<br />
• stopping promotional letters or offers<br />
from being personally mailed to you.<br />
July 2013
Stay informed – know the odds<br />
<strong>Tatts</strong> Lotteries offers a wide range of lottery<br />
products. Just as prizes differ from game to<br />
game, the odds of winning prizes also vary<br />
across <strong>Tatts</strong> Lotteries games.<br />
Odds of winning on Lotto<br />
With Lotto products, the odds vary according to<br />
the number of game panels played on an entry.<br />
In this brochure, Lotto odds are presented<br />
for one st<strong>and</strong>ard game however the odds<br />
are reduced for a minimum entry where the<br />
minimum number of games that are played in<br />
an entry is greater than one.<br />
The odds are presented for the chances of<br />
winning Division 1 <strong>and</strong> for winning any prize.<br />
The odds of winning any prize refer to the odds<br />
of winning at least one prize on one st<strong>and</strong>ard<br />
game across the available prize divisions.<br />
These odds have been verified by a qualified<br />
<strong>and</strong> independent statistician.<br />
<strong>Tatts</strong> Lotteries 6
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<strong>Have</strong> <strong>Fun</strong> & <strong>Play</strong> <strong>Responsibly</strong><br />
Lotto Product<br />
Odds of winning<br />
Division 1<br />
games<br />
Odds of winning<br />
any prize<br />
Sat. Gold Lotto® 1 in 8,145,060 1 in 85<br />
Oz Lotto® 1 in 45,379,620 1 in 55<br />
Wed. Gold Lotto® 1 in 8,145,060 1 in 212<br />
Powerball® 1 in 76,767,600 1 in 78<br />
The Pools® 1 in 2,760,681 1 in 163<br />
Super 66® 1 in 1,000,000 1 in 50<br />
games<br />
<strong>Tatts</strong>Lotto® 1 in 8,145,060 1 in 85<br />
Mon & Wed Lotto®<br />
1 in 8,145,060 1 in 85<br />
Oz Lotto® 1 in 45,379,620 1 in 55<br />
Powerball® 1 in 76,767,600 1 in 78<br />
The Pools® 1 in 2,760,681 1 in 163<br />
Super 66® 1 in 1,000,000 1 in 50<br />
games<br />
Sat Lotto® 1 in 8,145,060 1 in 85<br />
Mon, Wed Lotto®<br />
1 in 8,145,060 1 in 85<br />
Oz Lotto® 1 in 45,379,620 1 in 55<br />
Powerball® 1 in 76,767,600 1 in 78<br />
The Pools® 1 in 2,760,681 1 in 163<br />
Lotto Strike® 1 in 3,575,880 1 in 12<br />
$5 Jackpot Lottery<br />
Jackpot:<br />
1 in 8,508,403<br />
First Prize:<br />
1 in 180,000<br />
Any Prize: 1 in 16<br />
Any Cash Prize: 1 in 47<br />
Jackpot:<br />
1 in 15,746,501<br />
$2 Jackpot Lottery Any Prize: 1 in 24<br />
First Prize: Any Cash Prize: 1 in 70<br />
1 in 225,000<br />
Note: All odds above are based on one st<strong>and</strong>ard game.<br />
July 2013
Odds of winning on<br />
Instant Scratch-Its tickets<br />
While the odds of winning a prize on<br />
Instant Scratch-Its® are generally 1 in 4, this<br />
does not mean that if four tickets are purchased<br />
one has to be a winner. These are overall<br />
odds based on the total number of tickets<br />
available for sale in a game, not on an individual<br />
purchase.<br />
The odds of winning presented in the table<br />
below are based on the total number of tickets<br />
which are generally printed for each ticket type.<br />
However as the total number of tickets printed<br />
for each ticket type may vary from time to time,<br />
in those cases the odds of winning prizes may<br />
vary from those presented in the table below.<br />
All prize amounts (including the top prize) are<br />
only available until won. This may occur prior to<br />
all tickets in a game being sold.<br />
Additionally, new games may be added to the<br />
range from time to time <strong>and</strong> may not be listed<br />
in the table below. For updates check:<br />
• www.tatts.<strong>com</strong>/goldencasket or<br />
• www.tatts.<strong>com</strong>/nswlotteries<br />
<strong>Tatts</strong> Lotteries<br />
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<strong>Have</strong> <strong>Fun</strong> & <strong>Play</strong> <strong>Responsibly</strong><br />
Ticket Type<br />
Top Prize<br />
Odds of<br />
winning<br />
Top prize<br />
Odds of<br />
winning a<br />
prize<br />
$1.00 $25,000 1 in 1,400,000 1 in 4<br />
$2.00 $100,000 1 in 1,000,000 1 in 4<br />
$3.00<br />
Live the Life<br />
$4.00 $200,000 1 in 750,000 1 in 4<br />
$5.00<br />
(Crosswords) $250,000 1 in 3,000,000 1 in 4<br />
$5.00 $250,000 1 in 750,000 1 in 4<br />
$5.00<br />
Set for Life®<br />
$5,000<br />
a month for 10yrs<br />
$250,000<br />
a year for 4yrs<br />
Instant Scratch-Its®<br />
1 in 1,000,000<br />
1 in 1,000,000<br />
1 in 4<br />
1 in 4<br />
$10.00 $500,000 1 in 285,000 1 in 4<br />
$15.00 $1,000,000 1 in 500,000 1 in 3<br />
$1.10 $20,000 1 in 1,500,000 1 in 5<br />
$2.00 $50,000 1 in 1,000,000 1 in 4<br />
$3.00<br />
Live the Life<br />
$5,000<br />
a month for 10yrs<br />
1 in 1,000,000<br />
1 in 5<br />
$4.00 $85,000 1 in 750,000 1 in 4<br />
$5.00<br />
Crosswords $100,000 1 in 1,020,000 1 in 4<br />
$5.00 $100,000 1 in 750,000 1 in 4<br />
$5.00<br />
Set for Life<br />
$7.00<br />
Crosswords<br />
$100,000<br />
a year for 10yrs<br />
Instant Scratch-Its<br />
1 in 1,020,000<br />
1 in 4<br />
$150,000 1 in 510,000 1 in 3<br />
$10.00 $250,000 1 in 300,000 1 in 4<br />
$15.00 $1,000,000 1 in 500,000 1 in 3<br />
Note: Golden Casket tickets are available in Queensl<strong>and</strong>,<br />
Tasmania <strong>and</strong> Northern Territory. NSW Lotteries tickets are<br />
available in New South Wales <strong>and</strong> Australian Capital Territory.<br />
Not all tickets are available in each state.<br />
You can find out more about how to play<br />
these lotto <strong>and</strong> instant games in the ‘Let’s <strong>Play</strong>’<br />
brochures in-store or online, or in the Lottery<br />
Rules which are available for inspection at the<br />
relevant <strong>Tatts</strong>, NSW Lotteries or Golden Casket<br />
outlet or online.<br />
July 2013
Complaints about the<br />
operation of the Code<br />
<strong>Tatts</strong> Lotteries has a Complaint H<strong>and</strong>ling<br />
Charter which outlines our role in the <strong>com</strong>plaint<br />
h<strong>and</strong>ling process <strong>and</strong> advises people who<br />
wish to lodge a <strong>com</strong>plaint of their rights <strong>and</strong><br />
responsibilities <strong>and</strong> the <strong>Tatts</strong> Lotteries process.<br />
If you would like a copy of the Charter, or have<br />
a responsible play related <strong>com</strong>plaint, including<br />
<strong>com</strong>plaints about the sale of lottery products to<br />
minors please call <strong>Tatts</strong> Lotteries on<br />
1300 138 132 or visit :<br />
• www.tatts.<strong>com</strong>/tattersalls/<strong>com</strong>plaints;<br />
• www.tatts.<strong>com</strong>/nswlotteries/contact-us;<br />
• www.tatts.<strong>com</strong>/goldencasket/<strong>com</strong>plaints.<br />
<strong>Play</strong>ers 1 st<br />
<strong>Play</strong>ers 1 st is a program developed to ensure<br />
the right prize goes to the right person. Our<br />
network consists of over 3,000 retailers who are<br />
well trained, <strong>and</strong> trusted with the responsibility<br />
to sell, promote <strong>and</strong> distribute <strong>Tatts</strong> Lotteries<br />
products.<br />
<strong>Tatts</strong> Lotteries processes tens of millions of<br />
transactions every year <strong>and</strong> go to great lengths<br />
to ensure customers’ privacy <strong>and</strong> anonymity is<br />
protected. If for any reason you have a less than<br />
satisfying experience at a <strong>Tatts</strong>, NSW Lotteries or<br />
Golden Casket outlet, or are concerned about<br />
the way in which a lottery transaction has been<br />
h<strong>and</strong>led, please call our <strong>Play</strong>ers 1 st Hotline on<br />
1300 PLAYER or 1300 752 937 immediately.<br />
<strong>Tatts</strong> Lotteries<br />
10
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<strong>Have</strong> <strong>Fun</strong> & <strong>Play</strong> <strong>Responsibly</strong><br />
Summary of the Code<br />
<strong>Tatts</strong> Lotteries is <strong>com</strong>mitted to encouraging responsible<br />
play of its lottery products. The <strong>Tatts</strong> Lotteries Responsible<br />
Gambling Codes of Conduct (the Codes), for each state or<br />
territory in which we operate, are the cornerstones of the<br />
<strong>Tatts</strong> Lotteries Responsible <strong>Play</strong> Program. Below is a high<br />
level summary of the various Codes:<br />
• A full copy of the relevant state or territory <strong>Tatts</strong> Lotteries<br />
Responsible Gambling Code of Conduct is available for<br />
inspection at <strong>Tatts</strong>, NSW Lotteries or Golden Casket<br />
outlets or online at www.tattersalls.<strong>com</strong>.au,<br />
www.nsw.ozlotteries.<strong>com</strong>, www.nswlotteries.<strong>com</strong>.au or<br />
www.goldencasket.<strong>com</strong>.<br />
• Public Lottery Rules & information on the odds of winning<br />
are available for inspection or on display at <strong>Tatts</strong>, NSW<br />
Lotteries <strong>and</strong> Golden Casket outlets or can be viewed at the<br />
above websites.<br />
• <strong>Tatts</strong> Lotteries encourages you to set a gambling limit<br />
according to your individual circumstances.<br />
• <strong>Tatts</strong> Lotteries has a Gambling Contact Officer for <strong>Tatts</strong><br />
<strong>and</strong> NSW Lotteries outlets in the ACT. The GCO can be<br />
contacted on 1300 88 22 96 for any problem gambling<br />
issues in the ACT.<br />
• <strong>Tatts</strong> Lotteries has Responsible <strong>Play</strong> Liaison Officers available<br />
on 1300 138 132 as a point of contact for any problem<br />
gambling issues for states <strong>and</strong> territories other than the ACT.<br />
• <strong>Tatts</strong> Lotteries has a <strong>com</strong>plaints h<strong>and</strong>ling process for any<br />
<strong>com</strong>plaints related to the operation of the Codes or any<br />
other <strong>com</strong>plaint.<br />
• <strong>Tatts</strong> Lotteries has a <strong>Play</strong>ers 1 st Hotline on 1300 PLAYER for<br />
concerns about lottery transactions or prize claims.<br />
• Retailers are not permitted to sell to minors or any person<br />
purchasing on behalf of minors. Retailers are also not<br />
permitted to pay prizes to minors.<br />
• <strong>Tatts</strong> Lotteries ensures that all advertisements <strong>and</strong><br />
promotions <strong>com</strong>ply with the <strong>Tatts</strong> Lotteries Responsible<br />
Gambling Codes of Conduct.<br />
• <strong>Tatts</strong> Lotteries has a financial transaction policy. Retailers<br />
cannot provide credit or lend money to players for the<br />
purposes of purchasing a lottery entry. Restrictions apply<br />
on the payment of large prizes in cash over $1,000 in<br />
NSW Lotteries outlets <strong>and</strong> over $4,000 in <strong>Tatts</strong> <strong>and</strong> Golden<br />
Casket outlets. Cashing of cheques is not permitted in<br />
Golden Casket, <strong>Tatts</strong> or NSW Lotteries outlets.<br />
• Customers who are intoxicated are not permitted to buy<br />
lottery entries.<br />
• <strong>Tatts</strong> Lotteries <strong>and</strong> its retailers provide a safe gambling<br />
environment <strong>and</strong> discourage customers from engaging in<br />
extended gambling.<br />
• <strong>Tatts</strong> Lotteries provides responsible gambling training <strong>and</strong><br />
material to all relevant staff members <strong>and</strong> retailers prior to<br />
their <strong>com</strong>mencement at an outlet. Each retailer is provided<br />
with responsible gambling material for the purposes of<br />
on-training their staff members. In the ACT, retailers are<br />
re-trained every five years. ACT retailers also on-train their<br />
staff every five years.<br />
• In ACT outlets, the ACT Gambling <strong>and</strong> Racing Control<br />
(Code of Practice) Regulation 2002 is available for<br />
inspection on request.<br />
July 2013
Summary of the Code (Chinese)<br />
<strong>Tatts</strong> Lotteries 12
13<br />
<strong>Have</strong> <strong>Fun</strong> & <strong>Play</strong> <strong>Responsibly</strong><br />
Summary of the Code (Vietnamese)<br />
July 2013
Summary of the Code (Greek)<br />
<strong>Tatts</strong> Lotteries 14
Golden Casket Lottery Corporation Limited<br />
ABN 27 078 785 449<br />
131 868<br />
goldencasket.<strong>com</strong><br />
Tattersall’s Sweeps Pty Ltd<br />
ABN 99 081 925 662<br />
<strong>Tatts</strong> NT Lotteries Pty Ltd<br />
ABN 18 146 244 984<br />
131 868<br />
tattersalls.<strong>com</strong>.au<br />
New South Wales Lotteries Corporation Pty Ltd<br />
ABN 27 410 374 474 | ACN 142 890 195<br />
131 868<br />
nswlotteries.<strong>com</strong>.au<br />
Think! About your choices<br />
Call Gambling Help 1800 858 858<br />
www.gamblinghelp.nsw.gov.au<br />
© July 2013