U.S. Forces Okinawa, Japan - Kadena Air Base

GENERAL INFORMATION
(9) Reconnection After Termination For Nonpayment:
(a) If payment has not been received and the telephone is permanently disconnected, reconnection will require
a new installation request and payment of an administration fee. The new installation request will only
be accepted after the customer has paid all outstanding charges.
(b) Subscribers who receive three delinquent notices in a twelve-month period will have their telephone
permanently disconnected for one year. After one year they may file a new application (after full payment
has been made) along with an administrative fee. A letter from the subscribers command is required if services
has been disconnected more than once in a twelve-month period.
(10) Temporary Suspension Of Service: Temporary suspension of service may be provided for a fee (list of
fees available from either Telephone Customer Service Center). Each suspended line will have this fee applied
(two lines suspended, two fees applied). Temporary suspension is recommended if you are going on extended
leave, TAD, TDY, etc., for more than 30 days. You must apply for this service at one of the Telephone Customer
Service Centers. You are required to pay your bill in full (calculated up to the day the temporary suspension
begins) at the time of application. Suspension of services will occur the same day; suspension of services for future
dates cannot be accepted at this time.
(11) Final Payment: You are required to pay your final bill upon termination of service and prior to departing
Okinawa. Final disconnection will be made as follows:
(a) Come to the Telephone Customer Service Center a maximum of two weeks or fourteen (14) days prior
to departure we also offer same day services. It is mandatory, that each customer fill out a disconnect/removal
application and make final payment prior to the desired disconnection date. Final payment
must be made in person.
(b) An attempt to leave Okinawa without paying your telephone bill can result in legal hold until payment
is made. Leaving Okinawa without terminating telephone service waives all of your rights and will result in
a payroll offset to satisfy any debt to the US Government.
(c) The Commanding General, III MEF/Marine Corps Bases Japan has published a message making it
mandatory that all personnel check out of the Telephone Customer Service Center. It is not, however, necessary
to check out with our office for a Permanent Change of Activity (PCA) move from one Okinawa unit
to another if your telephone is going to remain in its pre-PCA location.
(12) Billing Questions: Account questions or concerns can be addressed via email at g6tcsc.mcbb.fct@usmc.mil
or by dialing 622-7211. In case of billing errors, contact us via email or mail. We must hear from you no
later than 60 days after we sent you the first bill on which the error appeared. You can call us regarding the
error, but doing so will not reserve your rights.
(a) please provide us with the following information:
1. Your name and account number.
2. The dollar amount of the suspected error.
36