RISE - Menu Monitor

Technology |
Chick-fil-A chose Delphis Software to implement its AROS online ordering system in the chain’s locations. Customers can now
order food online for takeout or delivery directly from the chain’s website. The restaurant believes that the software will
improve efficiency, eliminate transcription errors, increase productivity and elevate customer satisfaction. Delphis Software is a
provider of online ordering technology centralized call-center applications to the restaurant industry. (Qsrmagazine.com
4/24/07)
Chick-fi l-A is rolling out online ordering to select restaurants. Customers will be able to order food online for takeout and
delivery. Chick-fi l-A plans to add the program to about 300 restaurants nationwide. (QSRWeb.com 4/24/07)
Chick-fil-A is testing a “smart” safe that automatically counts the unit’s take of cash and credit, and credits the proceeds into
the chain’s bank account. The system, from Bank of America of Charlotte, NC, should also improve employee safety by
curtailing bank trips and time spent counting cash. (NRN Daily NewsFax 10/23/07)
Personnel |
Truett Cathy, CEO
James McCabe, CFO
Younger Newton, V.P. of Purchasing
Steve Robinson, CMO
Thomas Childers, Director of Menu Management
Dan Cathy, President/COO
News & Other |
Chick-fil-A reported more than $2 billion in restaurant sales. The company attributes the increase to the introduction of
milkshakes and the dedication of its operators. (Company Release11/28/06)
Virginia Tech in Blacksburg, VA, has eliminated trans-fat-containing frying oils from its meals. The switch will affect diners at
the university’s seven major dining halls, each of which offers a range of food outlets. On-campus fast-food chains such as
Chick-fil-A will not be included in the switch because the university has no control over product selection for national
companies. (The Roanoke Times 1/30/07)
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