TRICARE Overseas Program Provider Manual

TRICARE overseas Program
Provider Manual
The Secure Message Transmission method available through
your secure account on www.tricare-overseas.com allows you
to submit messages directly to the TRICARE Overseas Program
(TOP) Customer Service department.
To access your secure messages, select the ‘Secure Message’
button in the top navigation bar to be taken to your secure
message inbox. Your Inbox is a record of inquiries you have
made to the TRICARE Overseas Program via the secure
messaging service and replies received from our Customer
Service department.
The Secure Message Inbox tab will display all messages
currently in your secure message account.
The Inbox view uses the following display format:
■ Check Box: This box is used to mark messages for deletion.
Only use this box when you want to delete a message from
your Inbox. You can select an individual message or multiple
messages for deletion. Deletion of messages is permanent.
■ Date: Date of last action on the email message. Date format is
MM/DD/YYYY. By default, messages will display in your Inbox
in the order of most recent date to oldest date.
■ Subject: This field displays the message subject. The
message subject is set to the inquiry type you select when
composing the original message. Subject options include only
the following:
— New Claim
— Claim Status
— General
— Eligibility
— Appeal
■ Status: The Status field will display one of the following two
options:
— Sent: These are messages you have composed and sent
to the TRICARE Overseas Program that have not yet been
viewed by our Customer Service department.
— Received: The received status appears when your sent
message has been reviewed by the Customer Service
department.
Note that the column heading can be clicked to sort the view of
your Inbox by Date, Subject, or Status.
The New Messages tab of the mailbox uses the same format as
the Message Inbox tab, but will only display messages with a
status of Sent, allowing you to see only those messages to which
the Customer Service department has not yet replied.
Your Inbox will store up to a maximum of 2,500 messages. To
avoid potential issues with your secured mail account, be sure to
manage your mail to not exceed this limit.
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