TRICARE Overseas Program Provider Manual

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TRICARE overseas Program Provider Manual Mail You can submit a Claim Form, along with the Itemized Invoice, by mail. Claim Forms and invoices can be sent in any language, in any currency. If you receive an Authorization Form from International SOS, the proper mailing address will be included on this form. For Active Duty Service Members (ADSM), all completed paper Claim Forms and Itemized Invoices can be mailed to: TRICARE overseas Program P.O. BOX 7968 Madison, Wisconsin 53707-7968 USA For all other beneficiaries in the Eurasia-Africa Region, all completed paper Claim Forms and Itemized Invoices can be mailed to: TRICARE overseas Program P.O. BOX 8976 Madison, Wisconsin 53708-8976 USA For all other beneficiaries in the Pacific Region and Latin America Region, all completed paper Claim Forms and Itemized Invoices can be mailed to: TRICARE overseas Program P.O. BOX 7985 Madison, Wisconsin 53707-7985 USA Web-based Claims Submission options There are two Web-based claims submission options available – Online Claim Submission and Secure Message Transmission. To use either of these options, you will need to register on the Provider Portal online at www.tricare-overseas.com to obtain a username and password. Additional information about how to register and use the Provider Portal can be found in Section 6 (page 69) of this TOP Provider Manual. Note: Providers who do not have Internet access will need to submit their claims via overseas fax or overseas mail. Secure Message Transmission The first web-based option is Secure Message Transmission. Once you become a registered Provider on the www.tricare-overseas.com portal, you can upload a scanned copy of the completed paper Claim Form and Itemized Invoice. Below is the screen that will appear when you log onto www.tricare-overseas.com. Click here to submit claims using Secure Message Transmission. Note: Due to the lead time involved with overseas mail, submitting your claims via overseas mail may result in delayed payment. Fax Claim Forms and invoices can be faxed in any language, in any currency. You can submit a Claim Form, along with the Itemized Invoice, to the following fax number: +1-608-301-2251 Note: All claims must be sent to this fax number, which is equipped to handle large volumes of faxes. Additionally, any claims-related correspondence can be faxed to: +1-608-301-2250 Note: Claims sent to this correspondence fax number will not be processed for reimbursement. 34
TRICARE overseas Program Provider Manual Secure Message Transmission: Compose a Message To send a message to the TOP Claims Customer Service Department, you can click the ‘Compose Message’ button. Selecting the ‘Compose Message’ button allows you to see a subset of message subjects to select: New Claim, Claim Status, General, Eligibility, or Appeals. Each message type has a set of input fields where you will supply information that will help the TOP Claims Customer Service Department assist in the resolution of your inquiry. { Here you can see a record of other claims which have been previously sent and processed. SECTIoN 5 Provider Claims Information Note: There is also the quick button option ‘Send New Claim’ to submit your claim via Secure Message Transmission directly. Full instructions on how to submit claims via Secure Message Transmission are included in this section, see page 37. 35
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TRICARE Overseas Program Provider Manual

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